The all-time record I had for a client taking his time before/after was when I first started working. Normally, someone only takes 10 minutes, 15 tops, to "freshen up" beforehand. This guy easily took 20 minutes -- said he had to shave, blah, blah, blah. Then afterward, I swear he was in there for 30-35 minutes! I was like, "WTF???". Seemed like a nice businessman type, but still couldn't figure it out. Never happened again, thank gawd!