Gracious that's exactly the problem I had and I tried on Chrome, Safari, Firefox, Internet Exploder and whatever the Windows 10 inbuilt browser is.
I ended up asking them to take my profile down because some of the photos I originally uploaded to PTMU are now on my profile photos on AW - and AW don't allow you to use profile photos on other sites. So I was in a bit of a panic trying to replace them. In the end it seemed an easier option to delete my profile, due to no technical support. Shame.