I've banked with Lloyds for about 40 years and I know they don't give me the juciest interest rates, but I stay there because they have consistently given me the best customer service.
Case in point -I woke up one morning to realise I'd been burgled during the night. This was over a bank holiday weekend. I rang my card providers to cancel any charges.
Barclaycard: Oh, sorry to hear that, I'll cancel the card and send you a new one.
Santander: Ok. I've cancelled your card. Happy Easter. Is there anything else I can help you with?
Lloyds: Oh no, are you okay? Did you hear them come in? That must have been so scary, I'm glad you're okay! As it's bank holiday our branches arent open until Tuesday, but just go into your local branch then with this code and they'll be able to give you cash as an interim measure before your new card arrives. I see you have home insurance with us, shall I pass you through to a colleague on that team to see how they can help?