I ask for the cash once they are in my room and I count it in front of them and then put it away and then ask if they want a shower and they get 5 mins for a shower and then the booking starts after the shower, they are informed nicely that if they go over 5 mins then I'll take it off the time, never had any problems so far with shower but I had a guy be offended that I counted his cash, "oh I've been a long time client (ERM not mine you haven't) and its been a long time since I had my cash counted"!! Omg I could easily take his fee through to my kitchen and lie and say there's money missing so counting the cash is for both of our benefits, if you worked in retail then you wouldn't put cash in the till without counting it so what's the difference?! I have in the past trusted a regular of mine and it was short by ?20 and I noticed after the booking so never again!