Many many thanks for your reply.
Unfortunately as an advertiser I am unable to send or receive PMs (for understandable reasons).
Have you scoped out how many staff you'd need at each hour of the day in order to deal with making those calls (most of which will thankfully be false alarms, but need to happen)?
We believe our staff will be ready for this, the logic of it is that we will already have operators in place for our other call work (which was the original thread) covering indies and a couple of escort agencies however unlike that work which could have downtime we will need to ensure theres at least one person always on shift as such (Id say that we need to also review that "one" person should there be a big demand, if weve got 50 escorts on the system then the chances of 2 having issues at the same time are minimal however 500, 1000 etc then the risk increases. This is one of the factors we need to ensure are correct and why we need to look at what is a sensible point to get worried. Im wary that 30mins could easily be an extension and in a good booking could be very easy for an escort to forget to create an extension and not hear the text notifications. At the same time however you dont really want to leave it for hours before raising the alarm, this is where we bow to your experience and knowledge.
The system is quite clever though in that once it gets to ringing an operator for assistance it calls all of the operators we have on shift at that point in time, so there may be 2, 3, 10 phones all ringing at the same point in time and the 1st to answer takes the call. If nobody answers then it will continue making the calls but also including the personal numbers of trusted people we have here including myself. No matter what time it is, someone should answer.
How much automation are you using here versus human checking and oversight?
Apologies, I may have misunderstood the above, if my reply below doesnt make sense in relation to your question please let me know.
The initial part is all automated however once it is passed to an operator then everything from that point onwards will be the operator personally dealing with it, theyll have automated tools to help them such as telling the system to keep resending texts every x minutes while they continue to try calling etc. To be honest this part of the process however is still fairly open, weve done the techie coding stuff but its bits like this that we need the members on here to help us with. Are there other things you think could be done at this stage? for instance we could have as part of the registration process a number of names and numbers of personal friends, colleagues etc that we could contact to help us trace the person in question. These are all thoughts though, maybe you would see that as a step too far? or an invasion of privacy?
The basic operator process we saw would be as follows however each incident would be different and would be open to the operators common sense.
1. Try numerous attempts to call escort on all numbers we hold.
2. Try calling the client a few times.
3. Possibly contact friends and associates.
4. "Technically" we could build up a list of trusted people in areas who you could send to the clients address to assess the situation, although this seems extreme its less intrusive than the next step potentially being a police officer calling.
5. Contact authorities.
Like I say, once its gone to an operator then its fluid, take whatever steps the operator thinks fit for the circumstances.
Topic: Adult Call Takers 'virtual' Office solutions for the Adult Industry (Read 12532 times)