Hi all,

We want to share some tips on what to do if your advert is rejected on Vivastreet. This is in response to some questions we’ve seen on this thread.

Q: What should I do if my advert is taken down?
A: If your ad is taken down, you can contact our Customer Service team for assistance on 0203 695 8755.


Q: Where can I read Vivastreet's advert posting guidelines?
A:  If your ad is taken down, you should have received an email giving you an indication of what was wrong with it. Best practices to ensure your advert is not taken down include, but are not limited to:

Posting your ad in the right category
Posting non-explicit or unoffensive content (e.g., violence, racism)
Posting genuine ads that are not spam or fraudulent
Posting genuine content and images
Posting your own images that aren’t stolen from other creators/sites
Posting legal content

If you are still unsure about why your advert has been refused or taken down, you can always contact our Customer Service team for assistance on 0203 695 8755 or via chat here: https://help.vivastreet.co.uk/en/articles/67482-contact-us?utm_content=UK


Q: Why won't Vivastreet answer specific questions about my account on this forum?
A: We’re unable to provide account specifics and details publicly to ensure the privacy of individual users. If you’d like to contact us directly, please contact our Customer Service team. You can also get in touch via social media - find us at @vivastreet_uk on Instagram and X/Twitter.


Q: How can I contact the Vivastreet Customer Service team?
A: Head over to https://help.vivastreet.co.uk/en/articles/67482-contact-us?utm_content=UK to get in touch with our Customer Service team.
If you’d prefer to talk to us, you can call us on 0203 695 8755. We’re available Monday-Friday from 8 am to 7 pm.


Thanks,
The Vivastreet team

My theory is they just blanket ban accounts at certain times of the year to meet certain quotas.

Hi all,

We would like to address the recent comments in response to our FAQ post.

We apologise that you are not happy with the response you have received about why your advert was taken down. Vivastreet needs to find the balance between supporting our customers and not providing information that would benefit those who seek to circumvent our safety and moderation systems.

Each advert is judged individually, which is why we ask customers to contact our Customer Service team with any queries so that we may handle your case as such.
Unfortunately in some cases, because of the need to prevent giving guidance to bad actors, we might not be able to give specific details about why your advert has been disabled or your account has been blocked.

We want to ensure that you have a positive experience when using the website and would like to remind you that the following rules apply to any advert posted in the adult categories.

Users must:
1. Register one account only, and not share their account with others
2. Only post your own images, that are not taken from other creators or websites
3. Not post explicit content or images
4. Not copy information or content posted by another user
5. Post adverts in the correct category
6. Ensure that they pay for their own advert

When modifying your ad, please remember to keep our posting guidelines in consideration as modifications are subject to the same rules.

We value and appreciate your feedback and will endeavour to assist you in any way possible.

Thanks,
The Vivastreet team

All a load of rubbish. The adverts that are allowed to stay have nudity, explicit language and have watermarks of the real person in the photos which is usually some Eastern European OF model that’s not even in the UK. Very corrupt company and obviously allowing these adverts to stay and binning the real ones.