I've emailed them. What a nightmare! 

I actually got the app onto a device, now worried I've finally succumb to a phishing scam.

You don't have to verify on Viva Shit
I've placed my adds with no problem

If you just go straight to your adds you don't need to verify

Also interesting that the email about this was sent late on a Friday shortly before their helplines close for the weekend.

Reminds me of tax & other 'authority' letters which seem to be timed to arrive on a Friday or Saturday.

Hmmm.

For the people who have verified did you get a confirmation email from either VS or Yoti?

I put my Add up today no problem and last week as well 
I just ignored it and went straight to my adverts and paid

I don't think it'll take off, tried it because sod's law is I'll need it when I'm busy and don't have time.

No need to panic I'll bet they are just trying to persuade more to do it, like they tried with photo verification. The App was fairly intrusive it reads your information from passport, driving licence or a document I can't remember, then it wants a face photo plus video of you saying some words. It then sends DOB to VS although I've nothing to confirm VS have received this, nothing to say I'm verified - despite following the onscreen VS procedure.

My advice sit tight, ignore.

Perhaps VS might get back to us when they've enjoyed their weekend, whilst others waste theirs following their dead end instructions.

Hello everyone,

Thanks for the feedback. The email was sent late Friday and I agree this should have been sent earlier to allow follow up by phone if needed but do not forget we have email service running throughout the weekend.  The age verification is not currently mandatory which is why we thought it would be a good idea to introduce everyone to it now, it's purpose is to validate that you are 18+ to use the category.

In order to verify your age you would need to download the YOTI application which is available for Android and iOS users here:

Android -  https://play.google.com/store/apps/details?id=com.yoti.mobile.android.live&hl=en_GB
Apple (iOS) - https://itunes.apple.com/gb/app/yoti-your-digital-identity/id983980808?mt=8

If you have questions about application's functionality you can write to vivastreet@yoti.com

As soon as you are verified the disclaimer in your account will disappear.


Sara
Vivastreet Team

Hi Sara,

I have been emailing Vivastreet all weekend and I have asked for those who cannot access Yoti for whatever reason - eg the devices are not compatible with the app - can we not email you a photo of our passport  instead thus proving the identity link between ourselves and our bank details. The details on the passport are what we have to provide Yoti with anyway. But so far no one has answered this question.

Hi Sara,

I have been emailing Vivastreet all weekend and I have asked for those who cannot access Yoti for whatever reason - eg the devices are not compatible with the app - can we not email you a photo of our passport  instead thus proving the identity link between ourselves and our bank details. The details on the passport are what we have to provide Yoti with anyway. But so far no one has answered this question.

Hello Gypsy,


The application itself has a process that you have to go through before verifying your age. Other than providing a photo of your ID, it requires a recording of the voice and a few selfies. This is to verify if the person providing the ID is the owner as well. Us receiving your ID via email will not suffice in this case.

I know it can be frustrating if your device is not compatible. At the moment it is not mandatory to verify your age so there is still time if you're thinking of an upgrade. All smartphones should be compatible with the application.

This list should make things a bit more easier if you want to make sure the application works on your device:

Operating systems: https://yoti.zendesk.com/hc/en-us/articles/209350585-Which-operating-systems-does-Yoti-support-
Devices: https://yoti.zendesk.com/hc/en-us/articles/209386549-Which-smartphone-models-is-Yoti-compatible-with-

Also if you encounter other issues contact: vivastreet@yoti.com


Sara
Vivastreet Team

Hello everyone,

Thanks for the feedback. The email was sent late Friday and I agree this should have been sent earlier to allow follow up by phone if needed but do not forget we have email service running throughout the weekend.  The age verification is not currently mandatory which is why we thought it would be a good idea to introduce everyone to it now, it's purpose is to validate that you are 18+ to use the category.

In order to verify your age you would need to download the YOTI application which is available for Android and iOS users here:

Android -  https://play.google.com/store/apps/details?id=com.yoti.mobile.android.live&hl=en_GB
Apple (iOS) - https://itunes.apple.com/gb/app/yoti-your-digital-identity/id983980808?mt=8

If you have questions about application's functionality you can write to vivastreet@yoti.com

As soon as you are verified the disclaimer in your account will disappear.


Sara
Vivastreet Team

Can you explain the bolder sentence please, are you saying the only way I'll know of the verification worked is by a lack of the pop up "Are you 18?" box when I access my account?