Amy, I really appreciated your thoughtful comment.
As far as I can see, you are the one, who has set up this thread to help out escorts, using VS, out of your goodwill. Just imagine if we didn't have this thread. We wouldn't have known all the bad experiences posted by escorts. They are getting paid - escorts pay them. I hope we get to read good/nice things about this advertiser in 2018. Taking far more money than they were supposed to, this only sounds just greed, and in fact, highly dubious in their business practice in the most basic level, whilst not interested in providing a decent service.
Managers probably need to offer some training to their frontline staff, it means money and time, but after all, it's not a free service. They are responsible and customers need to be treated with respect. If people continue to have more issues, there is the official consumer complaint service available. Just google and you'll find it.