Is there anybody in moderation at the moment as want to change my advert but worried nobody there and that would mean I can't do the multi repost while in moderation?

Sometimes it can take up to 90 minutes after 6 pm.

I know but is anybody there at all over Easter weekend?

I know but is anybody there at all over Easter weekend?

Not sure maybe limited hours another website is doing the same so have to wait until monday for my request. Could you email support asking them before you do. Viva have added in thier terms and conditions  now it can take up to 24 hours to go through. After people complained because it never was like that some thing like 6 hours maybe or less.

I know but is anybody there at all over Easter weekend?

Hello ladyofthemansion,

Most of us did not work Friday and Monday but we had a few agents on the line to pick up any calls that might come in. We have moderated ads over the weekend too, I hope yours was moderated in the end, we apologise if there was any delay during Easter time. I hope you had a great holiday!

Vivastreet - Sarah

Hello Mirror,

If we didn't get in touch with you yet please send an email to es@vivastreet.com with your request. Someone will pick it up as soon as possible.


Regards,

Vivastreet Team - Sarah

I sent a follow up to that email address on 14th April.

Viva customer service is so bad, easy to have lot of troubles waiting for moderation,for the pics,to get an answer and go on.
Yesterday morning I posted an ad, for few hours in moderation then inactive,I posted again and then deactivated by viva team.
The collection of the fee however have been charged from my card .
I receive an email saying that my ad has not been published because it is too vague, etc. and to edit it again.
Everything is correct from the beginning,nothing strange, information more than enough written few lines, prices and photos all correct,anyway I send again my ad and again the same.
Sent an email yesterday at noon to have some explanation and I'm still waiting for a reply,

Viva customer service is so bad, easy to have lot of troubles waiting for moderation,for the pics,to get an answer and go on.
Yesterday morning I posted an ad, for few hours in moderation then inactive,I posted again and then deactivated by viva team.
The collection of the fee however have been charged from my card .
I receive an email saying that my ad has not been published because it is too vague, etc. and to edit it again.
Everything is correct from the beginning,nothing strange, information more than enough written few lines, prices and photos all correct,anyway I send again my ad and again the same.
Sent an email yesterday at noon to have some explanation and I'm still waiting for a reply,

Hi Carmenxx,

The automated emails you are receiving in regards to your advert include the phone number for Customer Service. It is always better to speak to an advisor in cases like this.


Vivastreet Team - Sarah

Hi Red KB,

Yes, the PTMU website has been removed.


Vivastreet Team - Sarah

That's a shame. I'm afraid I will not be becoming a VivaStreet client! PTMU had potential but I guess you weren't prepared to support a free site...