Hi
I've just done an advertisement on vivastreet and phoned up to get it published.
I gave my ad id and said I just wanted it checked over and published please.
He replied telling me it's only been 15/50mins ( he had a very thick accent) and I should wait moderation time!
I then informed him that having spoke to you before about it, my week starts from the moment I send it to you so therefore I am well within my rights to have it checked and published straight away.
He then done as originally asked.
As a paying customer no one should be told they have to wait 'moderation time' especially when its advertisng time that has been paid for.
Hi Nataliee
Sorry to hear that your ads didn't go live as fast as you'd want them to. If your ad is taking too long to be moderated, please give us a call and we will get it sorted as soon as we can. However, in case your ad is not picked up by our moderation team on time, we are happy to offer compensation for the time/day(s) lost.
Could you please send me your login email address or ad id and I can look into it?
Thank you,
The Vivastreet Team - Finny