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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 564336 times)

meetingdiversity

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #855 on: 22 January 2017, 01:35:49 pm »
Don't trust viva Street because the system is faulty big time. I added some text to my advert and all of my photos have been deleted these were photos on for a while. And now they have got the cheek asking me to upload more photos so they can delete again.

No chance I am not playing there game any more. They lie to you get you to spend your money then in return give a poor service.

Luckily it is regs so far today.

This was after taking out a costly monthly deal all of a sudden. Viva Street are not what they should be,they just want to charge high prices for complication in return. Yes well done Viva Street for showing you can't be trusted.
« Last Edit: 22 January 2017, 01:46:32 pm by meetingdiversity »

mimi c

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #856 on: 22 January 2017, 03:56:09 pm »
similar issue for me. went to add photos and they deleted the existing ones  :FF

meetingdiversity

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #857 on: 22 January 2017, 07:38:11 pm »
similar issue for me. went to add photos and they deleted the existing ones  :FF
It is the inconveniene more than any thing, they passed my other photos lets see how long they stay up for. I just won't touch the ad now.

If viva compensated for an error on thier part instead of apoligizing like it is acceptable. Money talks not several apologies. They just have to run thier system properly it sounds simple. Dont trust the mobile version it is faulty
 It happened twice now.

kitty_69

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #858 on: 22 January 2017, 09:39:22 pm »
the only way vivastreet will sort it is if everyone stop using it
in till then they will just keep taking your money and f ing your ads
nice_kitty_69

MistressMorgana

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #859 on: 23 January 2017, 10:37:31 am »
And as long as this thread keeps getting bumped it keeps them in a prominent position.

Better to contact them directly and let this sink to the bottom of the slag- pile where it belongs along with the clients it attracts.

RIP VS

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #860 on: 23 January 2017, 11:06:45 am »
It is the inconveniene more than any thing, they passed my other photos lets see how long they stay up for. I just won't touch the ad now.

If viva compensated for an error on thier part instead of apoligizing like it is acceptable. Money talks not several apologies. They just have to run thier system properly it sounds simple. Dont trust the mobile version it is faulty
 It happened twice now.

Hi meetingdiversity & mimi c

I am sorry to hear that your photos were removed by our moderators.

Our moderation team is fully trained and capable of handling the content we accept and reject on the website. Our moderators remove the photo for several reasons. However, if our moderators made a mistake then we will compensate the days you lost on Vivastreet accordingly. 

Could you please send me your login email address for us to look into the reason or contact our customer service team they will be able to offer more clarity on your case.

Regards,
The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

meetingdiversity

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #861 on: 23 January 2017, 11:47:00 am »
Hi meetingdiversity & mimi c

I am sorry to hear that your photos were removed by our moderators.

Our moderation team is fully trained and capable of handling the content we accept and reject on the website. Our moderators remove the photo for several reasons. However, if our moderators made a mistake then we will compensate the days you lost on Vivastreet accordingly. 

Could you please send me your login email address for us to look into the reason or contact our customer service team they will be able to offer more clarity on your case.

Regards,
The Vivastreet Team - Finny

Obliviously not.!! Do you want to know why because a few of the photos that were removed were approved. It was a system error viva street come across apologetic but keep screwing up.

At least with our clients we give them a much more happier service improving over time well you lot just get worse. I tolerated viva street messing about.  They are not sorry it is a cover up.!

It was only a matter of time before all your flaws are made public.  They want to give you a good deal paying monthly but in return they forget to mention that you get a shit deal really with customer service. Let's see how many we can fool. Yeah. That is viva street all over and scammers work simular.

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #862 on: 23 January 2017, 01:08:37 pm »
So my ad on VS was approved but when I checked my email , it says that they removed it yesterday because its too "naughty"????? How comes? I didnt go out of the rules, no nudity, nothing. Its more annoying than AW. Lol...

SA, I've moved your post here because this way Vivastreet are more likely to see it (and perhaps give members a bit of useful feedback as to what is allowed and what isn't) :).

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #863 on: 23 January 2017, 04:34:37 pm »
Obliviously not.!! Do you want to know why because a few of the photos that were removed were approved. It was a system error viva street come across apologetic but keep screwing up.

At least with our clients we give them a much more happier service improving over time well you lot just get worse. I tolerated viva street messing about.  They are not sorry it is a cover up.!

It was only a matter of time before all your flaws are made public.  They want to give you a good deal paying monthly but in return they forget to mention that you get a shit deal really with customer service. Let's see how many we can fool. Yeah. That is viva street all over and scammers work simular.

Hi meetingdiversity

I?ve spoken Neelam, our Customer Service Team Leader about the issue you mentioned. I?m really sorry you had a bad experience. As I understand things, it is all sorted out now.

In the future, the fastest way to get anything resolved is to just call up Kate, your account manager. She moves mountains to make sure her clients are happy.  :)

Again, apologies.

Regards,
The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #864 on: 23 January 2017, 04:35:33 pm »
SA, I've moved your post here because this way Vivastreet are more likely to see it (and perhaps give members a bit of useful feedback as to what is allowed and what isn't) :).

Hi SweetAngel,

Could you please send me your login email address or ad id and I can look into it? Alternatively PM me your number and a convenient time and I can give you a call to explain.

Thank you,
The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

meetingdiversity

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #865 on: 23 January 2017, 05:15:51 pm »
Everything sorted now I got missed days readded am alot more happier.

Thank you.

meetingdiversity

  • Guest
Re: New Vivastreet posting rules (UK) and online focus group
« Reply #866 on: 23 January 2017, 05:17:02 pm »
Hi meetingdiversity

I?ve spoken Neelam, our Customer Service Team Leader about the issue you mentioned. I?m really sorry you had a bad experience. As I understand things, it is all sorted out now.

In the future, the fastest way to get anything resolved is to just call up Kate, your account manager. She moves mountains to make sure her clients are happy.  :)

Again, apologies.

Regards,
The Vivastreet Team - Finny


Will do thanks.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #867 on: 23 January 2017, 05:39:33 pm »
Hi SweetAngel,

Could you please send me your login email address or ad id and I can look into it? Alternatively PM me your number and a convenient time and I can give you a call to explain.

Thank you,
The Vivastreet Team - Finny

Who's best to email this evening Finny?

About an hour ago I sent an email to the last person to deal with my account, no reply yet.

No answer yet. I'll look for your generic email address. Just wondering how do I work out who my account manager is, and whether they're still working, not on holiday or left the company?
« Last Edit: 24 January 2017, 10:21:58 am by Mirror »

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #868 on: 24 January 2017, 11:08:51 am »
Who's best to email this evening Finny?

About an hour ago I sent an email to the last person to deal with my account, no reply yet.

No answer yet. I'll look for your generic email address. Just wondering how do I work out who my account manager is, and whether they're still working, not on holiday or left the company?

Hi Mirror

If you are on package deal you can contact your account manager during office hour Monday to Friday 10:00 to 18:00. Otherwise please phone our customer service Monday to Friday from 8:00 until 19:00. Alternatively, you can send us an email. Our customer service replies email from 8:00 to 18:00 on weekdays and 9:00 to 18:00 during the weekend.

Also, please send me an email with the email address you tried to contact.

Regards,
The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #869 on: 24 January 2017, 01:16:56 pm »
Hi Mirror

If you are on package deal you can contact your account manager during office hour Monday to Friday 10:00 to 18:00. Otherwise please phone our customer service Monday to Friday from 8:00 until 19:00. Alternatively, you can send us an email. Our customer service replies email from 8:00 to 18:00 on weekdays and 9:00 to 18:00 during the weekend.

Also, please send me an email with the email address you tried to contact.

Regards,
The Vivastreet Team - Finny

Please let me have your email address.