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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 563466 times)

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #795 on: 20 September 2016, 07:49:09 pm »
Again, I apologise. Because you said you were out and very busy and only had two minutes, I made the (clearly wrong) decision that it would be better to wait until tomorrow morning to sort this out because it will take longer than two minutes.

I'm sure we'll get it resolved tomorrow. If you email es@vivastreet.com what time you would like to be called, I'll make sure that happens.

Someone phoned, it wasn't Candice. They published the ad, I'll try payment when I get chance. If it still doesn't work they'll phone tomorrow.

Fabulassie

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #796 on: 20 September 2016, 08:02:05 pm »
As annoying as Mirror may have found that situation, I think it's pretty obvious that Vivastreet are miles better than AW at customer service!

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #797 on: 20 September 2016, 08:17:35 pm »
As annoying as Mirror may have found that situation, I think it's pretty obvious that Vivastreet are miles better than AW at customer service!

Pfffft AW are a breeze - they get my ad right. At the end of this I'll still have the usual advert issues I've always had. Never had to spend anything like the amount of time sorting out AW issues as I have VS. I also found the conversation via forum posts very annoying. I emailed es directly as I also did Candice and can't understand why they just didn't phone me or at least email instead of fannying around on here.

I like stuff sorted in as few steps as possible.

Fabulassie

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #798 on: 20 September 2016, 08:35:51 pm »
That's all well and good until someone decides that you need to reverify or that you've broken some cryptic, secret rule and you get your advert deleted whilst on tour.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #799 on: 20 September 2016, 09:45:53 pm »
Hurrah payment accepted.

I have had my profile removed by AW, I was able to work out what the problem was - took a bit of thought and scouring through.

I've also lost photos from ads on VS, suddenly it's gone, wording changed so it didn't make sense.

Difference between AW and VS is they can get my location correct, and the contact buttons aren't so prominent so there's a better chance they'll read my details before banging off a text (might even see the bit where I specify not to use text messaging) or making a call.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #800 on: 21 September 2016, 10:14:44 am »
Pfffft AW are a breeze - they get my ad right. At the end of this I'll still have the usual advert issues I've always had. Never had to spend anything like the amount of time sorting out AW issues as I have VS. I also found the conversation via forum posts very annoying. I emailed es directly as I also did Candice and can't understand why they just didn't phone me or at least email instead of fannying around on here.

I like stuff sorted in as few steps as possible.

Again, apologies. Because you kept replying here, I thought this was where you wanted to discuss it.

Your preferences have been noted, and we'll keep to email or telephone in the future.

I'm glad it's all sorted now though. Sorry it took so long.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #801 on: 21 September 2016, 10:48:42 am »
Again, apologies. Because you kept replying here, I thought this was where you wanted to discuss it.

Your preferences have been noted, and we'll keep to email or telephone in the future.

I'm glad it's all sorted now though. Sorry it took so long.

Thank you.

I was only posting here because this was the only place I was getting a response. Why anyone would think that forum posts are easier than direct email, or phone call which tend to go directly to the person, is beyond me. Perhaps it works for some.

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #802 on: 21 September 2016, 10:59:30 am »
Again, apologies. Because you kept replying here, I thought this was where you wanted to discuss it.

As we've pointed out before, a general discussion thread on a public message board is not an appropriate place to hold detailed conversations about individual ads which are only of interest to the person concerned and nobody else.

Please try to remember that some of us are obliged to read it all. It would be nice to be able to do that without the feeling that my brain is being rolled in broken glass.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #803 on: 03 November 2016, 11:56:31 am »
Hey everyone, we noticed some chatter on the forum about The Little Black Book we are running. Here is a cheesy ;D message from the team involved, please feel free to contact them direct if you have any further questions.

Some of you will remember what is what like back in the day when advertised in the local rag and had to put coded messages about French polishing. Some of us do too! We also remember that print advertising worked. With the internet, there's not many people doing it anymore so we thought we'd bring it back. We're now onto issue three of The Vivastreet Little Black Book. It's distributed nationally with some top shelf magazines. We realised not everyone is online. And those people are likely to still enjoy saucy magazines. We also realised that the kind of gentleman that would not have the internet and still like jazz mags is probably an ideal customer. Older, polite etc.
 
In order to keep it reasonable, a quarter page is just ?50 or less. Has to be worth a try, especially if you're working over the festive period as this issue comes out a couple of weeks before Christmas. Deadline for issue 3 is the 7th Nov.
 
Visit http: //try.vivastreetads.co.uk/littleblackbook/ to get all the information and to reserve your spot.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #804 on: 03 November 2016, 12:26:01 pm »
We also assumed that the kind of gentleman that would not have the internet and still like jazz mags is probably an ideal customer.

Fixed that for you VS :).

I'd add '...for people who don't mind spending two hours a day on the phone repeating all the information from their websites.'

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #805 on: 03 November 2016, 12:38:36 pm »
Fixed that for you VS :).

We also assumed that the kind of gentleman that would not have the internet and still like jazz mags is probably an ideal customer.


 :D Thank you Amy! I shall pass this onto the evil marketing genius that wrote the messaging, you are of course correct.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #806 on: 03 November 2016, 12:59:17 pm »
Looking forward to seeing how this works. I've had reasonable success with contact mag ads recently, so back in September decided to give the Vivastreet publication a go. I signed up and paid for the 2nd edition which I was told would be out soon - I'd just made the deadline. They told me they'd send me a mock up of the ad when it was ready, as well as a copy of the magazine.

Apparently VS tried to phone me the day after I made payment, to tell me their publishers had gone bust so that edition wasn't going out. About 1 month later I'd not heard or seen anything, no copy of anything. So I emailed them, and that was when I found out that it had not gone out. They did then send me a copy of the advert, which looked great, I am very impressed with it, apart from a typo error - they'd typed the name of a town twice. Too late to change it for the November edition I've been told, they have however offered me a free advert in the December edition to make up for it.

Considering that I've previously exchanged emails with them, I'm surprised they didn't email me when they couldn't speak to me on the phone, and that I was just left after paying a reasonably hefty sum to them.

Me and VS just don't seem to have an easy time.

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #807 on: 03 November 2016, 01:22:16 pm »
:D Thank you Amy! I shall pass this onto the evil marketing genius that wrote the messaging, you are of course correct.

Well it makes no odds to me because I don't use print ads any more than I take my laundry down to the river bank to beat it against a rock, but nor would I claim to have realised how to run a classified advertising site and know how the customers of people advertising on it behave.

As somebody who started with print ads when it's all that was available, I can only recommend that anybody giving it a whirl buys a separate phone/SIM (because when you're busy you will want to switch that one off) and also gives some very careful thought to things like face pictures, since once it's out there you can't edit it or take it down and it's as well to exercise caution when it comes to things like services too - things change.

I still get calls from that bloody contact mag that was stealing website details in 2008, because sex shops are still bundling it up and selling it - people hoard these things for years. But that's a general point and nothing to do with this particular ad :).
« Last Edit: 03 November 2016, 01:25:30 pm by amy »

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #808 on: 03 November 2016, 01:40:36 pm »
Well it makes no odds to me because I don't use print ads any more than I take my laundry down to the river bank to beat it against a rock

 ;D ;D ;D ;D ;D

Oh how the office laughed, thank you for the Thursday Fun Amy.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #809 on: 03 November 2016, 01:43:11 pm »
Looking forward to seeing how this works. I've had reasonable success with contact mag ads recently, so back in September decided to give the Vivastreet publication a go. I signed up and paid for the 2nd edition which I was told would be out soon - I'd just made the deadline. They told me they'd send me a mock up of the ad when it was ready, as well as a copy of the magazine.

Apparently VS tried to phone me the day after I made payment, to tell me their publishers had gone bust so that edition wasn't going out. About 1 month later I'd not heard or seen anything, no copy of anything. So I emailed them, and that was when I found out that it had not gone out. They did then send me a copy of the advert, which looked great, I am very impressed with it, apart from a typo error - they'd typed the name of a town twice. Too late to change it for the November edition I've been told, they have however offered me a free advert in the December edition to make up for it.

Considering that I've previously exchanged emails with them, I'm surprised they didn't email me when they couldn't speak to me on the phone, and that I was just left after paying a reasonably hefty sum to them.

Me and VS just don't seem to have an easy time.

Hi Mirror,

Yes sorry we had some issues with the initial printer and supplier, these are hopefully all resolved now and I believe you have spoken to Candice recently about these issues? As soon as we get the copies in-house from the printer we can send you out a hard or digital copy.

Thank you,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com