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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 563709 times)

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #780 on: 20 September 2016, 12:10:01 pm »
The print magazine is interesting - I'm have ads in a few of the sort only sold in sex shops. I'll definitely check it out.

I know ad flexibility is important to some people who don't work full time or tour, but I still very much miss the 30 day options being on the site - it was so convenient, and my account manager who took my monthly payment by email left Vivastreet and I keep forgetting to phone in to renew my ad now apparently I can't even email to renew any more.

Sorry to hear you're experiencing some frustration. There are two options for you. One is to select auto-renew on your ad. This will keep it live until you cancel. Or alternatively, you can be allocated a new account manager. Maria has taken over Paul's clients and she'll not only remind you if the ad is running out, but also get you a package deal for a 30 day ad.

You can call our customer service if you have any problems sorting out auto-renew on 0203 695 8755 or email them on team-uk@vivastreet.com or if you'd prefer the account management option, Maria's direct line is 0207 292 3406.

Hope that helps.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #781 on: 20 September 2016, 01:39:46 pm »
Ok so I have agreed an ad in the magazine.

Following this I thought since VS now offer just 7 days advertising I would give them another chance with my online ad.

Site wouldn't process my credit card, I'm now on the phone to my credit card provider who cannot understand why the payment won't go through. They tell me all payments have gone through (I tried 4 times, yeah stupid), card provider can cancel 3 of them, but now not a clue how to get the ad published.

Phoned the 020 VS helpline.

It's never simple with VS, fair enough if it's not your problem, but.........20 minutes on the phone so far trying to sort out.

Card provider definitely said payment gone through, VS say it hasn't and to try again. So I did, rejected, card provider now say no trace on account of payments to VS.

Getting fed up and going to just not bother.
« Last Edit: 20 September 2016, 02:14:05 pm by Mirror »

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #782 on: 20 September 2016, 03:11:15 pm »
Hi Mirror

I'm really sorry you're experiencing issues. After you decide to pay, fill in the advertising form and upload all the pictures, it's really frustrating when a card has a problem. My guess is trying to do it 4 times triggered some kind of warning with the bank. I'll go round to Customer Service now and see what they are saying and what we can do in order to speed it up for you.

As with the post above, if you'd like to be assigned an account manager, you can get a 30 day deal and someone dedicated to making sure you and payment or other issues are minimised. Let me know if you'd like to try that out.

VS
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #783 on: 20 September 2016, 03:25:11 pm »
Hi Mirror

I'm really sorry you're experiencing issues. After you decide to pay, fill in the advertising form and upload all the pictures, it's really frustrating when a card has a problem. My guess is trying to do it 4 times triggered some kind of warning with the bank. I'll go round to Customer Service now and see what they are saying and what we can do in order to speed it up for you.

As with the post above, if you'd like to be assigned an account manager, you can get a 30 day deal and someone dedicated to making sure you and payment or other issues are minimised. Let me know if you'd like to try that out.

VS

VS

Card company say there is no block on my card, no problem with my card payment should go through. I used this card many times with VS in the past, and card issuer says there's nothing stopping the payment.

What I'm trying to to is publish an old ad which is already on my account - with some modifications to the wording. The photos are already on the ad.

Each time payment declines, the wording(on the advert)changes back to the old wording and it's a pain having to retype it every time.

I don't want a 30 day ad, I wanted to try the 7 day option - it's the 7 day option which made me think "let's give this a go" because it's lower cost and I'm away for parts of the month ahead.

I'm not sure if you remember I've had lots of problems with my Ad in the past, things like my postcode doesn't work I have to pretend I'm somewhere else, and the way the mobile site lays out causes problems because it has a 'text me' button right at the top when I specifically don't want guys using text to contact me.

I thought I'd just republish and give it another go for 7 days, but no it won't work.
 
« Last Edit: 20 September 2016, 03:31:46 pm by Mirror »

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #784 on: 20 September 2016, 03:54:35 pm »
Again, I can only apologise for the frustration you're going through.

If you could email your ad ID or email address on the account to es@vivastreet.com I'll get the head of Customer Service to look into this right now for you.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #785 on: 20 September 2016, 04:09:31 pm »
Again, I can only apologise for the frustration you're going through.

If you could email your ad ID or email address on the account to es@vivastreet.com I'll get the head of Customer Service to look into this right now for you.

Done.

I have to go out now, back in 3-4 hours. If you can fix it so I can have a 7 day ad, with website URL, and be able to edit my wording later on today without it going into 8 hour moderation over night. I'd most appreciate it.

I've sent a bank transfer for the magazine ad, so it's not as though I'm not trying or trying to pull a fast one. ::)

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #786 on: 20 September 2016, 05:05:27 pm »
Done.

I have to go out now, back in 3-4 hours. If you can fix it so I can have a 7 day ad, with website URL, and be able to edit my wording later on today without it going into 8 hour moderation over night. I'd most appreciate it.

I've sent a bank transfer for the magazine ad, so it's not as though I'm not trying or trying to pull a fast one. ::)

No one, not even for a second, is thinking you're trying to pull a fast one :)

Got the email, it looks (however annoying this may be) that the problem lies with the bank. I know that's not what you want to hear.

So, we'll put the ad on now, you can edit when you get back. Our UK Customer Service works until 7pm. If you're back in time, they can moderate it for you. Or, if you'd prefer, they start again at 8am and can sort it out then.

And, as a workaround, I am sure we could sort out a bank transfer payment for the 7 day ad.

Our head of CS will call you and we'll get it working. Again, apologies for the frustrating experience.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #787 on: 20 September 2016, 05:13:56 pm »
No one, not even for a second, is thinking you're trying to pull a fast one :)

Got the email, it looks (however annoying this may be) that the problem lies with the bank. I know that's not what you want to hear.

So, we'll put the ad on now, you can edit when you get back. Our UK Customer Service works until 7pm. If you're back in time, they can moderate it for you. Or, if you'd prefer, they start again at 8am and can sort it out then.

And, as a workaround, I am sure we could sort out a bank transfer payment for the 7 day ad.

Our head of CS will call you and we'll get it working. Again, apologies for the frustrating experience.

Credit card insists there is no problem.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #788 on: 20 September 2016, 05:24:24 pm »
No one, not even for a second, is thinking you're trying to pull a fast one :)

Got the email, it looks (however annoying this may be) that the problem lies with the bank. I know that's not what you want to hear.

So, we'll put the ad on now, you can edit when you get back. Our UK Customer Service works until 7pm. If you're back in time, they can moderate it for you. Or, if you'd prefer, they start again at 8am and can sort it out then.

And, as a workaround, I am sure we could sort out a bank transfer payment for the 7 day ad.

Our head of CS will call you and we'll get it working. Again, apologies for the frustrating experience.

Did they just try calling me on a withheld number? My phone blocks withhelds, I'm also going something which makes it difficult to speak on the phone. I can use my mobile to access the ad and have just done so, but can see it's still not published.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #789 on: 20 September 2016, 05:26:14 pm »
Credit card insists there is no problem.

I understand that's what they are telling you. However, our payment processor is saying there `*is* a problem. Each bank blaming each other!  :FF

Whichever one of them is at fault, we'll get it sorted out for you.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #790 on: 20 September 2016, 05:30:01 pm »
Did they just try calling me on a withheld number? My phone blocks withhelds, I'm also going something which makes it difficult to speak on the phone. I can use my mobile to access the ad and have just done so, but can see it's still not published.

I don't think so. But, Candice, who you spoke to this morning, can sort it out for you. I can ask her to call you directly (it will come from a London landline, or I can give you her direct line and you can speak with her at your convenience. She's here till 7pm. Let us know which you'd prefer.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #791 on: 20 September 2016, 05:46:49 pm »
As I've tried to explain I'm out and really busy, replying here is detracting from what I'm supposed to be doing, and 8 don't expect to be home til 7.30pm - replying here is actually causing that return to get later and later.
If she can sort this in a 2 minute phone call right now I can do that.
« Last Edit: 20 September 2016, 05:48:20 pm by Mirror »

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #792 on: 20 September 2016, 05:59:06 pm »
As I've tried to explain I'm out and really busy, replying here is detracting from what I'm supposed to be doing, and 8 don't expect to be home til 7.30pm - replying here is actually causing that return to get later and later.
If she can sort this in a 2 minute phone call right now I can do that.

Sorry, I do understand you said you were out. But as you were replying, I guess I thought you were able to talk. It's likely to take more than 2 minutes, so probably best to pick this up in the morning. Again, apologies for such a frustrating experience.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #793 on: 20 September 2016, 06:06:07 pm »
Sorry, I do understand you said you were out. But as you were replying, I guess I thought you were able to talk. It's likely to take more than 2 minutes, so probably best to pick this up in the morning. Again, apologies for such a frustrating experience.

Very disappointing I've been poised with phone expecting a call. I'll be in and out tomorrow but never mind

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #794 on: 20 September 2016, 07:37:34 pm »
Very disappointing I've been poised with phone expecting a call. I'll be in and out tomorrow but never mind

Again, I apologise. Because you said you were out and very busy and only had two minutes, I made the (clearly wrong) decision that it would be better to wait until tomorrow morning to sort this out because it will take longer than two minutes.

I'm sure we'll get it resolved tomorrow. If you email es@vivastreet.com what time you would like to be called, I'll make sure that happens.

For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com