I've emailed u several times but u seem to either ignore or u didn't receive them.

There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.

Quote from: meetingdiversity on 20 June 2016, 03:15:43 pm

There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.

MD what sort of problem is it? Is it an error that comes up when trying to enter payment details? I've had this on and off for a few weeks and had to give it numerous attempts using a variety of cards until it goes through OK. Very frustrating! It's certainly not my end as I know I have money in bank/enough credit available on credit cards when I've tried!

Quote from: meetingdiversity on 20 June 2016, 03:15:43 pm

There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.

MD what sort of problem is it? Is it an error that comes up when trying to enter payment details? I've had this on and off for a few weeks and had to give it numerous attempts using a variety of cards until it goes through OK. Very frustrating! It's certainly not my end as I know I have money in bank/enough credit available on credit cards when I've tried!