Author Topic: New Vivastreet posting rules (UK) and online focus group (Read 600874 times)

Megan_GFE · « **Reply #645 on:** 27 March 2016, 09:28:13 pm »

I am happy to accept advice if anyone has any suggestions of better places to advertise as I have seriously had enough with this shower of amateurs

I have read the article on the home page but feel it's a little out of date now (sorry) so any help gratefully received

PM me if you would prefer

Thanks

Vivastreet · « **Reply #646 on:** 28 March 2016, 10:39:58 am »

Hi Megan,

I'm sorry to hear that you're having issues on Vivastreet. We are not fully staffed over Easter bank holiday which is causing delays. If you don't mind can you please drop me an email at es@vivastreet.com so I can understand what happened and who dealt with your query in our CS team.

Thanks
Vini

Linzi Dawn · « **Reply #647 on:** 28 March 2016, 11:37:27 am »

I paid for a month's advertising ?29.00 and ?7.99 for website link for my tour in Maidenhead on Saturday.

They put the advert up with pictures and by afternoon I was receiving phone calls to say my pictures were not showing. I didn't have internet access all day so spent the day giving boys my website address.

When I got home the next day i went onto Vivastreet and they had deleted my pictures to the ad saying I needed to get verified. I put an ad up last month for Swindon with photos and never had a problem. Don't know when I'll be back in Maidenhead again so ?38 wasted.

Still haven't got verified because to be honest I cant be bothered now with Vivastreet, this is only my second time advertising with them and im not happy. Why allow the profile with photos to go up in the morning and then delete in the afternoon. Wouldn't it have been better whilst waiting for it to be approved to not take payment and then email me to say the pictures need verifying and then take payment. Had I have known in the morning I would have got verified.

Girls is this how Vivastreet operate?

Linzi

Mirror · « **Reply #648 on:** 28 March 2016, 11:42:48 am »

Quote from: Linzi Dawn on 28 March 2016, 11:37:27 am

I paid for a month's advertising ?29.00 and ?7.99 for website link for my tour in Maidenhead on Saturday.

They put the advert up with pictures and by afternoon I was receiving phone calls to say my pictures were not showing. I didn't have internet access all day so spent the day giving boys my website address.

When I got home the next day i went onto Vivastreet and they had deleted my pictures to the ad saying I needed to get verified. I put an ad up last month for Swindon with photos and never had a problem. Don't know when I'll be back in Maidenhead again so ?38 wasted.

Still haven't got verified because to be honest I cant be bothered now with Vivastreet, this is only my second time advertising with them and im not happy. Why allow the profile with photos to go up in the morning and then delete in the afternoon. Wouldn't it have been better whilst waiting for it to be approved to not take payment and then email me to say the pictures need verifying and then take payment. Had I have known in the morning I would have got verified.

Girls is this how Vivastreet operate?

Linzi

Yes they do do this, they will come along and say you can contact their customer service etc, but I know that for some that's too late and you may then be away from home etc. You need your ad sorted when you pay.

amy · « **Reply #649 on:** 28 March 2016, 09:49:20 pm »

Since when did people have to be 'verified' to advertise on VivaStreet? Are they going through AW, picking out the shittest and most pointless features and adding them one at a time?

Mirror · « **Reply #650 on:** 28 March 2016, 10:15:41 pm »

Quote from: amy on 28 March 2016, 09:49:20 pm

Since when did people have to be 'verified' to advertise on VivaStreet? Are they going through AW, picking out the shittest and most pointless features and adding them one at a time?

They were discussing bringing in verification not too long ago, probably got lost in the thread.

Kay · « **Reply #651 on:** 28 March 2016, 11:20:51 pm »

Hmmm... and verification is so successful on AW, isn't it?!

Hotblondie · « **Reply #652 on:** 29 March 2016, 12:21:06 am »

Quote from: Linzi Dawn on 28 March 2016, 11:37:27 am

I paid for a month's advertising ?29.00 and ?7.99 for website link for my tour in Maidenhead on Saturday.

They put the advert up with pictures and by afternoon I was receiving phone calls to say my pictures were not showing. I didn't have internet access all day so spent the day giving boys my website address.

When I got home the next day i went onto Vivastreet and they had deleted my pictures to the ad saying I needed to get verified. I put an ad up last month for Swindon with photos and never had a problem. Don't know when I'll be back in Maidenhead again so ?38 wasted.

Still haven't got verified because to be honest I cant be bothered now with Vivastreet, this is only my second time advertising with them and im not happy. Why allow the profile with photos to go up in the morning and then delete in the afternoon. Wouldn't it have been better whilst waiting for it to be approved to not take payment and then email me to say the pictures need verifying and then take payment. Had I have known in the morning I would have got verified.

Girls is this how Vivastreet operate?

Linzi

I stoped using viva few days ago for the same reason among others: my main picture, the one in a blue dress who I always use as a main on all the sites I advertise got deleted out of the blue, right after I paid for an 10 days ad.
Emailed Finni`s email, Vinni answered and until today I got no answer to my question: Why a picture I always used on viva and elsewhere got deleted?
Plus their masked price increase from 20/month to 8/10 days plus the fact that all the callers from vivastreet are low numbers and low quality, plus the fact that my ad has to wait few hours to be moderated/published made me reconsider posting an ad on this site.
I did recommend it to a friend but only to try it if she gets the free offer for new ads to feel the market first, otherwise I adviced her not to pay for it.

I apreciate Finny`s efforts to help and her trying to fix all the problems we have with our ads but when she is in holiday it seems that all their mods do what they want and not in an helpfull way.

Rant over

ladyofthemansion · « **Reply #653 on:** 29 March 2016, 03:40:52 am »

Is Finny in charge or the only competent person there?

amy · « **Reply #654 on:** 29 March 2016, 07:35:12 am »

Can we move on, please? It's a general discussion thread for the site, and constantly singling out individuals by name on the public board is not just unfair, it's inappropriate.

Vivastreet · « **Reply #655 on:** 29 March 2016, 11:57:48 am »

Hi Everybody,

Sorry that some of you have had some issues over the bank holiday weekend, I have flagged this up to the Head of Customer Service who is investigating with the team. We have been able to find some of you from the information given, but if you havent been contacted and would like to be please email me across your ad id and best contact details.

We know we are now where near perfect and have let agents go that do not perform / make too many mistakes on the adverts. We invest heavily in the CS and Moderation team and its really sad to get negative feedback, but the feedback we obtain is always acted upon and we do appreciate you feeding back on the experiences you have.

If you every feel like on the phone to a CS agent they are struggling with your accent or able to help you any further, please ask to speak to out team in London. We have 5 senior agents and a customer service team leader and all are native (4) or at native level English. Its also worth noting I only work normal business hours (Mon-Fri : 9-6) and for anything urgent please do always call or CS team, average time of answer is around 30 seconds as opposed to when I get a notification of a message.

Thank you,

The Vivastreet Team - Finny

Lady_Lust_XXX · « **Reply #656 on:** 29 March 2016, 12:48:48 pm »

Hi Finny

I do realise (every time) that whoever answers the phone that 99% of the time that I'm going to have problem with Scottish accent and immediately ask for someone who understands the Scottish accent. Native level English really isn't good enough. I do realise I have to wait for a call back if the person is busy. To be honest I have problems with the English accent too but when it's pigeon English that is just downright irritating. If working in CS they should be able to speak and totally understand British words and be able to hold a conversation. I usually have to ask whoever calls to speak at 50% rate but within 30 seconds they are back up to 100% rate. It's about then that I lose the rag and ask them to get someone who does understand Scottish to call back.

What I will say in your defence is that if someone emails you directly and you are on holiday then they may not get an answer till your return. That is unavoidable.

ParisB · « **Reply #657 on:** 30 March 2016, 01:54:49 pm »

Can we have some info on being verified
What's the process
What ID do they want
What happens if we don't want to be verified
And what do we get in return for being verified

Just An Escort · « **Reply #658 on:** 30 March 2016, 02:56:46 pm »

Regarding the email that just came round about a 7 day option - that's all well and good but in the small print you say that the 30 day option is being removed. You haven't mentioned prices at all in the email, and also some of the upgrades on the site still offer 30 day options, but I'd like to know how much will it cost to have a permanent ad up that I have to renew every 7 days vs the 30 day permanent ad. Because I can't see this being a cost saving for us advertisers as the shorter period options for upgrade always work out more expensive than a longer period.

Angel eyes · « **Reply #659 on:** 30 March 2016, 03:18:19 pm »

I give up with viva st ... They change the rules all the time ... Spent loads on it .. Was dealing with an amazing person from there neelam .. ( total credit to her ) .. But it's just a joke now .. Firstly you could get a one day move to the top of listing .. Then was 10 days now 7 days but no monthly ( 30 days option .. It's a lot of hassle of you ask me .. Plus going to the top actually means nothing .. You are still sometimes on page 5 .. After VIP , featuring , etc etc .. In the words of Deborah Meaden ( dragons den ) I'm out ! Haha ...not sure why they can't do same / similar thing as AW .. Easy n simple .. All these silly options are so expensive .. Xx

See also the main SAAFE.info site for more Support And Advice For Escorts

Author Topic: New Vivastreet posting rules (UK) and online focus group (Read 600874 times)

Megan_GFE

Re: New Vivastreet posting rules (UK) and online focus group

Vivastreet

Re: New Vivastreet posting rules (UK) and online focus group

Linzi Dawn

Re: New Vivastreet posting rules (UK) and online focus group

Mirror

Re: New Vivastreet posting rules (UK) and online focus group

amy

Re: New Vivastreet posting rules (UK) and online focus group

Mirror

Re: New Vivastreet posting rules (UK) and online focus group

Kay

Re: New Vivastreet posting rules (UK) and online focus group

Hotblondie

Re: New Vivastreet posting rules (UK) and online focus group

ladyofthemansion

Re: New Vivastreet posting rules (UK) and online focus group

amy

Re: New Vivastreet posting rules (UK) and online focus group

Vivastreet

Re: New Vivastreet posting rules (UK) and online focus group

Lady_Lust_XXX

Re: New Vivastreet posting rules (UK) and online focus group

ParisB

Re: New Vivastreet posting rules (UK) and online focus group

Just An Escort

Re: New Vivastreet posting rules (UK) and online focus group

Angel eyes

Re: New Vivastreet posting rules (UK) and online focus group