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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 564369 times)

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #630 on: 15 March 2016, 09:05:50 am »
Any staff around?? Been emailing since Saturday night and yesterday and it's now 11am and nobody has got back to me. Finny please come back!

Hi LOTM,

We check the es@vivastreet.com inbox several times a day in Finnys absence (Mon-Fri), the in-box was emptied last night before I left. The good news is Finny is back from her holidays on Monday next week, so we will be back to a full strength.

Also as Fabulassie mentions you can always call our CS team in core business hours or drop them an email.

Thank you,

The Vivastreet Team - Vini
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #631 on: 15 March 2016, 05:47:25 pm »
Any staff around?? Been emailing since Saturday night and yesterday and it's now 11am and nobody has got back to me. Finny please come back!

Hi LOTM,

We check the es@vivastreet.com inbox several times a day in Finnys absence (Mon-Fri), the in-box was emptied last night before I left. The good news is Finny is back from her holidays on Monday next week, so we will be back to a full strength.

Also as Fabulassie mentions you can always call our CS team in core business hours or drop them an email.

Thank you,

The Vivastreet Team - Vini

Am glad Finny back. And you are ok as well Vini. But some of your other staff are getting right on my nerves right now. I can't get any sense out of them at all!!!
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #632 on: 15 March 2016, 06:00:50 pm »
Am glad Finny back. And you are ok as well Vini. But some of your other staff are getting right on my nerves right now. I can't get any sense out of them at all!!!

I'm sorry to hear that, please feel free to email me across the details or ask to speak to a CS agent in the London office (they are more senior and have worked with for VS for many years).

Thank you,

The Vivastreet Team - Vini
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Megan_GFE

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #633 on: 26 March 2016, 11:07:28 pm »
Can you get someone to contact me please?  Hopefully someone who can speak English and understands when you don't want to just click 'pay'

I have had an advert with yourselves since you started but that's it for me thanks unless you make a little more of an effort for your customers

If you're not bothered then neither am I

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #634 on: 26 March 2016, 11:11:40 pm »
Megan, they can't contact you unless you give them some means of doing so - they have no idea who you are or which your advert is?

If none of the three contact methods they've supplied in their signature are working, I suspect it's because Easter. There probably won't be anybody there until Tuesday.

Megan_GFE

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #635 on: 26 March 2016, 11:15:09 pm »
Of course you are correct Amy

I get so hot under the collar about this lot I forget to use what little brain I have working tonight

My advert with Vivastreet is as Megan_GFE and they have my email address and number attached to that

M


amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #636 on: 26 March 2016, 11:18:56 pm »
Yeah, this is why every time I think about trying an ad on VS I look at this thread for ten minutes or so and then go and make some toast instead. I don't need the bloody aggro :).

Megan_GFE

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #637 on: 27 March 2016, 02:08:54 am »
Well this should help with the toast making

My advert used to cost me ?35 a month.  They are hopeless with location searching (despite being told over and over again) and keep putting my location as Reading, which is miles away.  In the end I had to put a neighbouring area postcode instead.

They have now made it impossible to book your advert for a month and everything has to be renewed every 10 days unless you leave a message for them to contact you

3 days after leaving the message, someone who doesn't speak good English finally contacts you and offers to renew for 30 days at over twice what you used to pay

erm - no thanks

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #638 on: 27 March 2016, 06:55:51 am »
Megan

I've reported location issues with their database many times, over several years. They say they are working on it.

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #639 on: 27 March 2016, 07:56:49 am »
I can promise you all if you deal with Finnie nothing will go wrong.
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #640 on: 27 March 2016, 08:29:51 am »
I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #641 on: 27 March 2016, 10:34:44 am »
I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?


I don't know is the answer. When I have to deal with someone else they don't understand my question let alone the answer lol.
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Lady_Lust_XXX

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #642 on: 27 March 2016, 11:45:51 am »
LOTM will know what I'm talking about but if you think it's bad trying to contact someone in the company with a good command of the English language then you should try contacting them with a Scottish accent. You would think we were talking a foreign language. We get nowhere fast 😢🙄 and usually a reply which has nothing to do with what we have asked for.
Beauty is nothing to do with having a pretty face.
It is about having a pretty mind, a pretty heart,
And most importantly a beautiful soul.

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #643 on: 27 March 2016, 12:38:12 pm »
LOTM will know what I'm talking about but if you think it's bad trying to contact someone in the company with a good command of the English language then you should try contacting them with a Scottish accent. You would think we were talking a foreign language. We get nowhere fast 😢🙄 and usually a reply which has nothing to do with what we have asked for.

Exactly. I was advised that I needed to purchase something I already had! :FF
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #644 on: 27 March 2016, 02:05:03 pm »
I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?


I don't know is the answer. When I have to deal with someone else they don't understand my question let alone the answer lol.

Which is the problem when dealing with just one person, it shouldn't be happening. They charge a fair enough fee, but do not have the customer service to back it up. Many directories do not have any customer service, but they don't chop and change advert rules, nor do they usually charge the same sort of rates as VS.