Yes but why should it have to rely on one person? A good directory should be responsive to it's customers and not require having to search around for one member of staff. VS are a national site charging high rates and they should be able to get things correct.

Hey Everyone,

No disagreement with what you say, you should be treated the exact same by all members of the team. If you can communicate the name of the person you spoke to and also the time / date of the call I can request the customer service team manager listen to the call and feedback to the agent if they did not follow procedures.

On the question about payment into our bank account, yes you can make payment this way via the in house sales team (our bank details last 4 digits are 6145), but they can also take card payments. If in doubt of the bank details feel free to confirm with myself or the CS team the validity and again if you have experienced a problem please feedback to me and I can assist.

We have a team of 20 customer service agents that deal with your ads so without feedback from you guys its very difficult to catch the stray call that doesn't meet the standards we expect.

Thank you,

The Vivastreet Team - Finny

I was just wondering why all of a sudden no-ones rates and services are showing anymore?The whole rates and services section is missing why is this?One of the reasons Viva Street was becoming a better place to advertise for myself and others is that we could have this important information on our adverts thus helping to weed out some of the timewasters from the off.If its a permanent change I probably won't bother renewing and it would have been good to let us know as I've beem quite puzzled with callers telling me my rates aren't on there.

Hi Bibio,

Thanks for getting in touch. Unfortunately on our latest IT release we experienced some 'bugs' with these features and turned them off as a precautionary measure to avoid any mistakes on the ad detail page. Our team are working on the problem and we are hoping to have the pages back up this week, as soon as the bugs are fixed we will advise on a time frame for having the system back up.

Thank you,

The Vivastreet Team - Finny

This temporary glitch explains why I had lots of texts asking about my rates... I just modified my Viva ad and inserted my rates, thanks Bibi of Leeds for posting about this xx
 

This temporary glitch explains why I had lots of texts asking about my rates... I just modified my Viva ad and inserted my rates, thanks Bibi of Leeds for posting about this xx

Yes I'll modify my ad and pop my rates in as well.I didn't want to do this in case we weren't allowed so thought it best to ask as I know a fair few of us are on there.At least we had a fast answer and all will hopefully be sorted soon.

Rates and services still aren't showing on my profile. I haven't received any email advising of this issue either...

This is a common problem with Vivastreet sometimes I wake up and all my pictures are gone
Even worse they edit the content of your AD without your permission ... Ends up sounding incoherent.

I think viva tried and tested. So decided to keep it plain and simple. Just how it was before. It could be worse with all our ads off line.

They have stated above that it is a glitch and will be sorted.No evidence that they have gone back to the days of no rates and no services to be put on ads.If that was the case I for one wouldn't be bothered about advertising with them.It would be good if we could have an update as to how they are getting along fixing the bug.

I have a question VS.

When a person advertises you have a nice little bit that says you'll donate to NUM for each registered advertiser, and you provide a link to an NUM membership form.

What about advertisers who are already registered with NUM?How do you know that they are registered?How do you make donations for advertisers who are already signed up whether through your link or via their own efforts?