I see but still if vs are going to donate any way free of charge for escorts. Why do escorts need to opt in?. When we already have with UM. If I want to donate will. Thought so soon to do as a one off but nothing to boast about.  Vs get my money enough as it is. They want more from us.

Hi meetingdiversity, thanks for your reply.

New people get into the industry every day. Not everyone has heard of National Ugly Mugs (sadly), so we want to make sure that everyone has the chance to stay as safe as possible by letting everyone that advertises on Vivastreet aware of the invaluable service National Ugly Mugs offers.

We?re not making any money out of this, we are donating on behalf of the advertiser from our own budget. The difference, really, with our donations is that it is long term, and brings NUM month by month funding that continues to grow each month.

You need to opt in because some people do not want us to donate on their behalf, also, you need to register for National Ugly Mugs separately, we cannot just pass your data to them because of Data Protection laws.

It?d be great if we could just take all 4,000 + advertisers and opt them into National Ugly Mugs and give a donation for everyone, but the law doesn?t allow that.

We send all new advertisers an email and also post the information at the top of the page when people post an advert to try and raise as much awareness about their excellent work as possible. The more people that sign up, the more people will be safe.

Hope that answers your questions. If you have any further questions don?t hesitate to post here, or email us directly.

I'd have thought it might be a good idea to send an apology email which clears up the error and makes VS's position and their relationship with NUM clearer.

Hi Mirror,

Thank you for the suggestion, we will indeed be sending an updated apology email tomorrow to clear any confusion we caused - it certainly wasn't our intention.

The Vivastreet Team - Finny

Found out that my photos have suddenly disappeared from my ad, no warning. Only found out when a guy making an enquiry asked my why no photos on my profile. I check my ad almost daily and hadn't done so this morning. Phoned the help line, turns out they had my watermark website address across them.

These have been on my ad intermittently for couple of adverts now. Pity they've never been picked up in the moderation process and that at a time when I'm short of time (always seems to happen that way), that I'm having to dig out the unmarked versions.

Even a simple update like changing the text on my ad can lead to problems.  So now I am very cautious when doing. So its not surprising  others have problems with viva. What some mods accept others won't just how it goes in life. The best thing to do to ensure is phone them when changes are made. Hopefully  this helps.

I'm not very happy with Viva Street.

I stopped advertising with them after my complaint last year (which was never resolved btw).  I recently started again after gettiing an email offering me free upgrades if I placed a basic ad, I placed the ad then emailled in to get my upgrade but everyone is denying all knowledge of the offer?

Seems like I've been conned a bit tbh.

Hi Curvygal,

Thank you for informing us, can you email me on es@vivastreet.com with your ad id and I can check with the team to see if you are eligible for the offer. Sorry for the inconvenience.

Thank you,

The Vivastreet Team - Finny

Thanks, I've sent it.

I'm not very happy with Viva Street.

I stopped advertising with them after my complaint last year (which was never resolved btw).  I recently started again after gettiing an email offering me free upgrades if I placed a basic ad, I placed the ad then emailled in to get my upgrade but everyone is denying all knowledge of the offer?

Seems like I've been conned a bit tbh.

I got the same emails and text to place an AD then get a 10day upgrade  -I've not placed any AD with them due to their poor customer service
And a very rude staff who I won't mention their name.
Very poor service all round.

Yes but why should it have to rely on one person? A good directory should be responsive to it's customers and not require having to search around for one member of staff. VS are a national site charging high rates and they should be able to get things correct.