If you have a verification thing, are you going to have the option of displaying the verification photo? On AW, this photo is viewable by default and we have to elect to hide it. Apparently, in the past, glitches have made them visible.

As mine is a photo of me unsmiling with no makeup (as per instructions) holding my passport legible in one hand and my profile number in the other, I am not too thrilled at the prospect of it being viewable to the public. I suppose some girls may like the option to show their verification photo, but I think it should be something they can elect to upload to the profile - not the default for it to be linked to the profile.

Not sure if this is the right place to post my issues with Vivastreet. I received a call from a client today who saw my ad on Vivastreet, he asked me if I had any pictures as there are no pictures on my ad and have not been for a week. He said he had seen them a week ago.

I then checked my Vivastreet ad and saw I had no pictures! I had not received any email telling my that my pictures had been deleted. This is terrible service..I don't understand how Vivastreet can have such terrible customer service and why only get these problems with Vivastreet. Usually they email to tell you when a picture is deleted but not this time. Also it makes no sense why the pictures were deleted as they were all tasteful and had been previously approved. I was told by customer services that there must have been a technical error, however I was offered no compensation. I'm extremely fed up with Vivastreet!

I have also had photos disappear in the past without notification but noticed pretty much straight away and uploaded them again. It's usually when Vivastreet is slow and times out and I have to resubmit modifications.

Is this verification thing going to be rolled out for everyone in the near future?

I don't like it all! I can just about stand it with AW but their site is an adult site and I can only assume all the workers who work for them understand and are involved in that business solely.

Viva is not solely an adult site! Will the people who look at my verification ID also be moderating used furniture adds for example? Training and policies and all that blah blah doesn't stop someone who's been looking at for sale adds of used cars and then looking at my ID and face picture for an adult add being shocked or unprofessional.

That makes me so uncomfortable!

If it was your sister site PTMU or whatever its called then I could understand it but verifying with ViVa then no way!

Hi AR,

Sorry if I misunderstand your point, but the team that would do the 'photo verification' will be the same team that moderates the escort ads and photos - so there would be no shock or unprofessional behaviour. The main UK CS team has had the same team members for a number of years and they you have very possible spoken to them on the phone.

To address a few other points;

The feature is just being built as part of our new admin system, so it will be some time away.

It will not be mandatory in any way.

You may not even need to send ID and a selfie or Skype chat would suffice.

We dont in any way want to make you feel uncomfortable and happy to address any other questions you may have.

Thank you,

The Vivastreet Team - Finny

I'm another person who is very unhappy about the prospect of someone I don't know having my face pic and knowing that I am an escort.

Why should they know what my face looks like if I don't know what their face looks like?

Also these days it is far too easy for someone to find out my true identity from a face pic. Who knows what they might then decide to do with that information? If they were twisted enough to use the face pic to identify me, they could be twisted enough to try blackmail or something else dangerous to my personal life.

I know that it's unlikely, but as I don't know who would have access to my details, how do I know how unlikely it it? I also am aware that maybe I'm being paranoid, but so far my paranoia has helped me to keep my work life and my personal life separate.

Hi Foxy Roxy,

The verification wont be mandatory, no one will be made to send in a photo or ID.

Thank you,

The Vivastreet Team - Finny

Sorry prob off topic but as usual I'm trying to put my add on viva St and my cards keep getting blocked so keep having to ring to get through and speak to someone

However this time you have an incredibly sexy mans  voice telling me to hang on and be patient  it's the only time I've not screemed in frustration please keep him and his voice

Ho ParisB,

Sorry to hear you are having card problems again, we can speak with the payment team to try and understand what is going on? Obviously like any company we have certain payment rules in place to limit fraud and these for some reason could be tripping you up. Can you please send me a direct email with your ad id?

Glad you like the new telephone voice over, it was actually done by a member of the UK team - so I will pass on your feed back

Thank you,

The Vivastreet Team - Finny

Can we please have more options for things like Featuring and Reposting? What I mean is, can we buy smaller blocks or different-sized blocks, of these things. I don't want to repost for thirty days when I am not going to be working each of those days. It would be nice to feature in blocks of five days. Or maybe to be able to do all the things at one go for the same amount of days instead of trying to keep track of which bits have expired.

I've harped on about this, before. One reason that AW is good value for money even if we pay for the various things is that we can choose day by day which things we want to pay for. Don't want to work for a day or two? Take phone number down - then you pay nothing and don't get a bunch of texts and calls to deal with. That sort of thing would make Vivastreet awesome.

Can we please have more options for things like Featuring and Reposting? What I mean is, can we buy smaller blocks or different-sized blocks, of these things. I don't want to repost for thirty days when I am not going to be working each of those days. It would be nice to feature in blocks of five days. Or maybe to be able to do all the things at one go for the same amount of days instead of trying to keep track of which bits have expired.

I've harped on about this, before. One reason that AW is good value for money even if we pay for the various things is that we can choose day by day which things we want to pay for. Don't want to work for a day or two? Take phone number down - then you pay nothing and don't get a bunch of texts and calls to deal with. That sort of thing would make Vivastreet awesome.

Hi Fabulassie,

Thanks for the feedback, one of the items we are building this year is a stronger feature / pricing section, this will allow us to be more flexible in terms of what we can offer on the payment form. Once this feature is built we can test several options to see what works best for the majority of users and potentially have multiple options.

Thank you,

The Vivastreet Team - Finny