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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 564092 times)

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #240 on: 03 December 2014, 10:24:00 pm »
If so how do i go about it? Ive gone onto the website but not sure how to post an escort ad

Thanks xx

Thanks for moving over Amy.

Hi Sassy, we don't currently allow ads to be posted on our mobile site which could be why you cant seem to find the correct section. Good news is that our mobile posting is coming early January so anyone that just has mobile devices will be able to post much easier. But if you have a desktop / laptop you just need to click;

Post an ad
Scroll down to Escort and massage section
...and off you go!

Sassy also as you do seem new to VS if you contact me on the email es@vivastreet.com and we can look to give you a free trial.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Curvygal

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #241 on: 04 December 2014, 12:37:20 am »
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame. 

Hotblondie

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #242 on: 04 December 2014, 10:31:21 am »
You dont have to buy the auto repost option, its not  a must.
Untick that option :)
semi retired

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #243 on: 04 December 2014, 06:10:23 pm »
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #244 on: 05 December 2014, 12:25:29 pm »
***Guys just a reminder please email us es@vivastreet.com as we cant respond to private messages on the forum thanks***
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Curvygal

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #245 on: 06 December 2014, 12:48:55 pm »
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Thanks Finny...I'm impressed that you took the time to reply.

I'll send the emails I received by email later when Im at my laptop - I'm on my phone just now....I am extremely interested to know why I was told that about the auto repost option if it's not the case, so hopefully you can help me shed light on the situation, as I was happy with you until this happened.

CG

Red KB

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #246 on: 12 December 2014, 09:22:33 am »
This morning I woke up to find an invoice for ?49.99 for Vivastreet's VIP carousel. I didn't purchase this and in the email are quite few other email addresses for other escorts. I was given a feature free for a month but was certainly not advised I would go on to be charged afterwards. Th ad number referred to isn't even for mine. I have already replied to the email and hope it's just a mistake email.
We're women, it's what we do. I just get paid for it.

Rosa

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #247 on: 12 December 2014, 09:38:09 am »
Red

Did you notice a box with 'autorenew' towards the end of the advert submission form?I can't remember if it's automatically ticked or whether you have to opt in/out, but I do remember thinking that it would be really easy to enter that option without realising it.

Hopefully you'll get clarification from VS today.


Red KB

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #248 on: 12 December 2014, 09:42:51 am »
It's not an auto repost. My ad is even due for renewal for another week and I check all the boxes are unticked anyway.

I think that since the email isn't even for my ad number and contains many other emails addresses is an indication that this has been sent in error.

But yes, hopefully I will get clarification later today.
We're women, it's what we do. I just get paid for it.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #249 on: 12 December 2014, 02:26:54 pm »
It's not an auto repost. My ad is even due for renewal for another week and I check all the boxes are unticked anyway.

I think that since the email isn't even for my ad number and contains many other emails addresses is an indication that this has been sent in error.

But yes, hopefully I will get clarification later today.

Hi Red,

Sorry to hear about this, can you email me over the invoice you received es@vivastreet.com. It sounds like its just an error on the invoice email and you have been sent an incorrect invoice, it is very unlikely to also be any error on the payment system to so I don't think you will have been charged, but happy to double check to put your mind at rest.

The Vivastreet Team - Finny

For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Red KB

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #250 on: 12 December 2014, 03:59:07 pm »
Thanks, I have just forwarded it to that email address.
We're women, it's what we do. I just get paid for it.

Curvygal

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #251 on: 15 December 2014, 01:03:44 am »
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Thanks Finny...I'm impressed that you took the time to reply.

I'll send the emails I received by email later when Im at my laptop - I'm on my phone just now....I am extremely interested to know why I was told that about the auto repost option if it's not the case, so hopefully you can help me shed light on the situation, as I was happy with you until this happened.

CG

Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response..... >:(

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #252 on: 15 December 2014, 11:00:51 am »
Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response..... >:(

Hi Curvy Gal,

Sorry but I havent received your emails and I myself look after the es inbox. Can you please DM me your email address via Saafe and then I can send you an email to reply to and hopefully we can get all this resolved.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

meetingdiversity

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #253 on: 15 December 2014, 05:15:40 pm »
This morning I woke up to find an invoice for ?49.99 for Vivastreet's VIP carousel. I didn't purchase this and in the email are quite few other email addresses for other escorts. I was given a feature free for a month but was certainly not advised I would go on to be charged afterwards. Th ad number referred to isn't even for mine. I have already replied to the email and hope it's just a mistake email.

Similar has happened to me a few time they say a bug I call it a virus.

Reni

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #254 on: 15 December 2014, 07:59:25 pm »
I've given up on viva street as I had problems paying for the ad and the customer service weren't helpful after sending a couple of emails.