I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame. 

I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Quote from: Curvygal on 04 December 2014, 12:37:20 am

I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Thanks Finny...I'm impressed that you took the time to reply.

I'll send the emails I received by email later when Im at my laptop - I'm on my phone just now....I am extremely interested to know why I was told that about the auto repost option if it's not the case, so hopefully you can help me shed light on the situation, as I was happy with you until this happened.

CG

Red

Did you notice a box with 'autorenew' towards the end of the advert submission form?I can't remember if it's automatically ticked or whether you have to opt in/out, but I do remember thinking that it would be really easy to enter that option without realising it.

Hopefully you'll get clarification from VS today.

It's not an auto repost. My ad is even due for renewal for another week and I check all the boxes are unticked anyway.

I think that since the email isn't even for my ad number and contains many other emails addresses is an indication that this has been sent in error.

But yes, hopefully I will get clarification later today.

Hi Red,

Sorry to hear about this, can you email me over the invoice you received es@vivastreet.com. It sounds like its just an error on the invoice email and you have been sent an incorrect invoice, it is very unlikely to also be any error on the payment system to so I don't think you will have been charged, but happy to double check to put your mind at rest.

The Vivastreet Team - Finny

Quote from: Vivastreet on 04 December 2014, 06:10:23 pm

Quote from: Curvygal on 04 December 2014, 12:37:20 am

I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Thanks Finny...I'm impressed that you took the time to reply.

I'll send the emails I received by email later when Im at my laptop - I'm on my phone just now....I am extremely interested to know why I was told that about the auto repost option if it's not the case, so hopefully you can help me shed light on the situation, as I was happy with you until this happened.

CG

Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response.....

This morning I woke up to find an invoice for ?49.99 for Vivastreet's VIP carousel. I didn't purchase this and in the email are quite few other email addresses for other escorts. I was given a feature free for a month but was certainly not advised I would go on to be charged afterwards. Th ad number referred to isn't even for mine. I have already replied to the email and hope it's just a mistake email.

Similar has happened to me a few time they say a bug I call it a virus.