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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 564373 times)

Hotblondie

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #210 on: 11 August 2014, 10:50:19 am »
Hi Finny, I hope you can help me too.
I recently moved and I cant change my post code from my ad, Ive submited two emails to the moderators team in the past week and I have no answer yet.
Ive just send you an email on es@vivastreet.com, thank you for your time, HB.
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Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #211 on: 11 August 2014, 11:24:49 am »
Hi Finny, I hope you can help me too.
I recently moved and I cant change my post code from my ad, Ive submited two emails to the moderators team in the past week and I have no answer yet.
Ive just send you an email on es@vivastreet.com, thank you for your time, HB.

Hi HotBlondie28,

I have passed this onto one of our team and they will move this for you in the next hour, on VS normally you have to take a paid option to move postcodes - but as this is just a small move we will action this as a goodwill gesture.

We did have a quick look in the email system and didn't see anything from your registered email address, if you used another please pass onto me and I can check to see what happened.

Let me know if you need anything else.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Hotblondie

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #212 on: 11 August 2014, 11:35:47 am »
Thank you for helping Finny, it looks like your contact form built inside the site its not working, I just send another one when I was on the phone with one of your coleagues and he didnt received it at all.
He will look into it and he changed my post code already, thank you.

I also have a suggestion to make, I was told I could change my post code if I choosed the changing location option which is 60 pounds/month.

As I am not a touring escort, never toured and more likely never will tour, I found it odd to have to pay for that option in order to change my location because I moved flats once in the past 5 years.

I didnt paid for that option as your coleague understood that I am not touring and change it himself but it will be good if you can let us change location for free lets say once a year, due to moving flats and not touring.

I hope my english is understandable, thank you.
« Last Edit: 11 August 2014, 11:40:26 am by hotblondie28 »
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Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #213 on: 11 August 2014, 11:44:08 am »
Thank you for helping Finny, it looks like your contact form built inside the site its not working, I just send another one when I was on the phone with one of your coleagues and he didnt received it at all.
He will look into it and he changed my post code already, thank you.

I also have a suggestion to make, I was told I could change my post code if I choosed the changing location option which is 60 pounds/month.

As I am not a touring escort, never toured and more likely never will tour, I found it odd to have to pay for that option in order to change my location because I moved flats once in the past 5 years.

I didnt paid for that option as your coleague understood that I am not touring and change it himself but it will be good if you can let us change location for free lets say once a year, due to moving flats and not touring.

I hope my english is understandable, thank you.

Glad we could help and absolutely you are right that just moving homes should not incur the 'touring' feature cost. Its not always easy to build these exceptions to the website quickly and in this case as it potentially happens so infrequently it may not be needed. But we are happy to do this manually going forward for anyone that has moved home.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

meetingdiversity

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #214 on: 11 August 2014, 06:34:41 pm »
I had a small move in Belfast and had to pay the full price not fair.

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #215 on: 11 August 2014, 06:42:32 pm »
I had a small move in Belfast and had to pay the full price not fair.

Hi MeetingDiversity,

If it was one small move, then I am not sure who you spoke to at VS and who told you you needed to pay. But if you send me an email I will look into and see if we can offer you a goodwill gesture on your ad (es@vivastreet.com).

I am finishing for the evening now, so will respond in the morning. Have a good evening.

Thank you,

The Vivastreet Team - Finny



For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #216 on: 15 August 2014, 02:55:46 pm »
Hi Saafe users,

We just wanted to a post a big thank you to everybody that took part in our silent auction to help raise money for National Ugly Mugs. We are happy to announce that we raised ?550 from bids and Vivastreet is very happy to donate another ?500, making the total donated ?1050 ;D

Thank you again and if anybody has suggestions for other related charities please get in touch!

The Vivastreet Team - Finny

For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Lady_Lust_XXX

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #217 on: 15 August 2014, 04:35:21 pm »
Finny, it would look better if you manned up and admitted the mistakes.  One person can be hit by a bug but the number of people this has happened to is immeasurable.  I would be surprised if anyone has NOT come up against this.

I don't know anyone  it HASN'T happened to,. Are you going to tell us that we have all been hit with this "bug" when modifying our ads. NO !  If you even tried to, it would just make you look worse.  :(


I'd love to know why my advert that was previously OK'd has just had all the pictures removed when all I did was update the title of the add to say it was the last day of my tour. Annoying is an understatement and it's things like this happening that stopped me using vivastreet previously. I can't moan too much as it's the free trial advert, but it certainly doesn't encourage me to continue using Vivastreet for my next tours. :(

Hi BBW_Cora,

Sorry to hear this. Can you drop me an email at es@vivastreet.com with your ad id number, we can take at look at this for you. It may have been a 'bug' when you modified your ad as opposed to the moderation team deleted images - but we can take a closer look to understand what has happened.

Thank you,

The Vivastreet Team - Finny
« Last Edit: 15 August 2014, 04:37:37 pm by Lady_Lust_XXX »
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And most importantly a beautiful soul.

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #218 on: 15 August 2014, 05:26:51 pm »
Hi LadyLust,

We got directly in contact with Cora to explain that what happened was caused by a bug when she moderated her ads, we have owned up in the past to errors in moderation and would have no issue in saying if that was the case, but in this instance it simply was not.

Mistakes happen from humans in moderation and unfortunately bugs happen as humans code computers and build websites, we understand this is our problem and always 'man up' apologise and address any issues as quickly as we can.

We would like to believe that we provide a very strong customer support team and have an extremely quick turn around on any issues encountered, but we are always willing to listen to constructive feedback when given to help improve.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Lady_Lust_XXX

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #219 on: 15 August 2014, 09:09:09 pm »
Aye, Finny, VV aint TOO bad. 

Pity its got to happen in the first place though then they wouldnt have to sort out their mistakes and cause us stress while we wait for it to be done.

VV mistakes unfortunately can be costly for their advertisers and that is the bit that annoys me.
Beauty is nothing to do with having a pretty face.
It is about having a pretty mind, a pretty heart,
And most importantly a beautiful soul.

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #220 on: 18 August 2014, 09:58:55 am »
Aye, Finny, VV aint TOO bad. 

Pity its got to happen in the first place though then they wouldnt have to sort out their mistakes and cause us stress while we wait for it to be done.

VV mistakes unfortunately can be costly for their advertisers and that is the bit that annoys me.

Hi LadyLust,

Yes we completely understand and empathise. Believe me we have a very large 'bug' and tech team that work on resolving these issues, when new items are released onto the site sometimes this breaks other things which is all part of the 'fun'.

Thank you,

The Vivastreet Team - Finny

For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #221 on: 18 August 2014, 10:01:14 am »
Morning Saafe users,

We have had a few direct messages recently on the forum, unfortunately we cant contact you back as we are classed as an 'advertiser' please try and contact us directly es@vivastreet.com or at the very least include a contact email or number for us in your saafe DM.

Thank you,

The Vivastreet Team - Finny
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #222 on: 18 August 2014, 10:08:53 am »
You're not 'classed as' an Advertiser, you are an Advertiser, since you are not a sex worker (that we know of) and are only here to have people place ads on your directory site.

As above though, can members please use the email address provided to make direct enquiries, as with all advertisers here? It's the one that appears in the signature at the bottom of every single post after the words 'For specific queries in this forum please email...'

There's a phone number too, for the truly eagle-eyed :D.

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #223 on: 18 August 2014, 10:27:45 am »
There's a phone number too, for the truly eagle-eyed :D.

 ;D ;D ;D ;D

Thanks Amy, yes we are an advertiser :)

But as part of the customer service team I dont really see myself like that, more here to help  members out with issues.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

saturnspirit

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #224 on: 27 August 2014, 12:07:24 pm »
Viva street are just getting greedier and greedier. You can now post a link to your website for an additional ?7.99

Considering i pay over ?100 a month advertising with them with the change of location and other features you think that you could include your website for free!