Just thought I'd clear up the hash of messages I made yesterday.

VS as indicated advised me to forward the email I sent in January. The deal was free advertising for 1 month all  you had to do was email them with the ad number - which is what I had done, but when no reply I created another ad with some updated details paid and posted that.

Few days ago I noticed they had applied the 070 number to that paid ad so removed in and also removed my phone number - I am no longer taking new client enquiries by telephone.

Following their post on here and not thinking, I forwarded the email I sent in January which obviously had the previous ad identifying number on it.

They then posted and featured the old ad which had couple of slightly different details on it, the old ad also automatically had the 070 number which was attached to my mobile number..............so I went into modify and tried to alter the information and get rid of firstly the 070 then my own phone number. Each time I tried to change anything it asked me for payment details for the ad. Interestingly the ad had it's photos removed, these had been previous accepted.

So when you looked in my area you got a featured ad with no photo and another ad below in same working name with photos and slightly different details, one had a phone number, one didn't.

Ok some of this mix up was my stupidity not remembering the email from January had the old ad number on it, but if I'd been able to go in and change things a bit it would have been ok. I also thought that VS might notice they now were running 2 ads which were slightly different but guess they were just trying to get an ad up.

I have told them to remove the featured ad, which they now have done.

Partly my own fault for not remembering things had changed since January, but at least it's off now!

I have been very impressed with VS to be honest. Considering renewing my ad.

Quote from: ParisB on 19 March 2014, 09:00:47 pm

Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass

That might be the card provider, I had similar experiences and my card provider would phone 5 minutes later (I've had card fraud in the past).

Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass

I didnt want to create a new ad, I wanted to renew my old one, I still had the option to renew it showing, but I couldnt pay for it. If it was expired, I should have had some warning about that I think.  Why I wasnt allow to renew I dont know but after having 2-3 bookings a month from vivastreet, I will not bother anymore with this site, sorry to say this.

You people need some clear internal guide for your team to follow and aply, not mod x allowing a picture and mod y deleting it next day for example.

I am sorry if I seem rude, wasnt my intention, but its a saying where Im from: the wolf may change his fur, but never his actions.

Hey there,

I went to renew my old ad - despite it being there Thursday, on Friday it had completely gone. Bit hacked off because I had to make it VS friendly and I liked the blurb in that ad. I emailed you early on Friday and despite the fact your team are usually prompt at emailing back, I haven't heard anything. I accept its the weekend now, so don't expect a reply until Monday but still, its had an impact as I've now likely got to rewrite it from scratch, upload new photos again etc.