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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 311342 times)

Vivastreet

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New Vivastreet posting rules (UK) and online focus group
« on: 01 July 2013, 12:36:08 pm »
Hi Saafe users,

We would like to let you know that the UK team is now run separately to the other countries, meaning we have our own management, development and more importantly for you customer service team.

We have highlighted some issues that our users have been facing with the inconsistent moderation rules.  As well as the restrictions with of our photo and wording policy, we have decided to relax the rules based on feedback we have collated and trained all UK CS team members on the new and relaxed rules.

The main changes we have made are:-

Nudity above the waist is now permitted if you wish.

You may mention rates in the following format?

Incall ?x
Outcall ?x

We have also relaxed the use of words such as sexy, busty and so on. If you are unsure on anything please feel free to get in touch with myself or the customer service team team-uk@sitemail.vivastreet.com

Thank you,

The Vivastreet Team
« Last Edit: 01 July 2013, 01:11:27 pm by Vivastreet »
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1 on: 01 July 2013, 12:37:25 pm »
Hi Saafe users,

As per our previous post on Vivastreet?s new rules, we would like to set up an online forum to get feedback from our users. We have been working hard on developing other categories on our site and would like to look at changes you believe may be beneficial to the escort and massage category.

We would like to send out a survey with no more than 20 questions to retrieve as much useful feedback from you on how to provide a better service and also better responses.

If you would like to take part, please email us on es@vivastreet.com. If you are existing site user we will look to provide some free features for you, and for new users a free ad so you can experience the site. We are looking for around 20 users (10 existing, 10 not currently posting).

Thank you,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

strawberry

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #2 on: 01 July 2013, 02:45:47 pm »
Could we please have some way of vetting the ads BEFORE we make payment. It's galling to spend time writing up and adding photos to your ad, to then have it go into moderation for the first 24-48 hours, to then have it returned as unsuitable, and have to re-write and submit again.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #3 on: 01 July 2013, 03:27:38 pm »
Could we please have some way of vetting the ads BEFORE we make payment. It's galling to spend time writing up and adding photos to your ad, to then have it go into moderation for the first 24-48 hours, to then have it returned as unsuitable, and have to re-write and submit again.

Hi Strawberry, thanks for flagging this issue. This is 'kind of' possible at the moment, after you have posted your ad and you click to 'proceed to payment' if at this point you call the call center team they can see your ad in our system (before you make payment) - they could then hopefully say its 'all good' or 'needs to be tweaked a little' and you can proceed to make the payment only if your happy.

I understand this is only a work around and only effective between 8-5pm Mon-Fri when the team is on the phones, but if you are unsure about your ad copy please do try and place your ads at these times to avoid any frustration. You can of course at any time email in your photos and ad description to our CS team who can vet before you even post the ad onto our site. I hope these little work arounds can help?

The above being said I do really appreciate the point and how frustrating this could be! I will log this with the powers that be to see if a technical solution can be provided to the site, as with all technical solutions however they can take time.

Oh and just to let you know ads between the hours of 8-5pm Mon-Sun should now be moderated in under 1 hour, bar any issues with the ad / technical problems and any backlogs first thing in the morning.

Best,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #4 on: 01 July 2013, 03:41:00 pm »
I understand moderation necessary for changing wording by surely with the amount you charge for unlimited change of locations, that should be automatic!
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #5 on: 01 July 2013, 03:53:06 pm »
I understand moderation necessary for changing wording by surely with the amount you charge for unlimited change of locations, that should be automatic!

Hi Ladyofthemansion, Thanks for the feedback. We are completely agreed on the automation point and it is in development, I will chase for an update when this is scheduled in to be live and feedback. Again for the time being it should be less than 1 hour to be changed between the CS opening times of 8-5pm in the interim.

Thank you,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #6 on: 01 July 2013, 04:06:22 pm »
AS soon as the change of location is automatic I will advertise with you again. Some evenings at 7 or 8 If I'm booked up at the place I'm at I like to change to the location I am at the next day. Not have my advert kept in an area I'm taking no more bookings in.
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #7 on: 01 July 2013, 04:35:17 pm »
AS soon as the change of location is automatic I will advertise with you again. Some evenings at 7 or 8 If I'm booked up at the place I'm at I like to change to the location I am at the next day. Not have my advert kept in an area I'm taking no more bookings in.

Hi Ladyofthemansion, that's completely understandable I cant actually PM you on site due to our access level I think. But could you drop us a quick email at es@vivastreet.com?

Thanks,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

KDB

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #8 on: 01 July 2013, 07:23:17 pm »
I tried to use two different very useable cards (one debit & one credit card) but unfortunately they were refused by the site & I was advised to get a pre-loaded card specifically for the purpose of advertising on the site.

After the conflicting advice on my ad (one rather hilariously informed me that my prices were too high) I didn't bother.   :FF

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #9 on: 01 July 2013, 08:38:49 pm »
I tried to use two different very useable cards (one debit & one credit card) but unfortunately they were refused by the site & I was advised to get a pre-loaded card specifically for the purpose of advertising on the site.

After the conflicting advice on my ad (one rather hilariously informed me that my prices were too high) I didn't bother.   :FF


Hi KDB, thanks for the feedback. Firstly please let me apologise for the CS agent that discussed your rates, in the past we didn't allow rates to be advertised -  I am hoping that's what they meant  to say as opposed to your prices were to high! But of course if you have any emails with regards to this or any information we would be happy to investigate this matter as it should never have been said.

The card issue we can investigate for you (our system has no control on rejecting a payment), if you can provide the email address you registered under and we can check to see why the bank declined the transaction. Please email any details through to me, I cant PM you but would like to try and resolve this matter for you and provide a satisfactory outcome.

es@vivastreet.com

Thank you,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

KDB

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #10 on: 01 July 2013, 09:26:44 pm »
Thanks for your reply!

I have oodles of emails and various conversations with very sweet, but altogether not massively useful agents which is rather disappointing as I spend quite a long time in uploading images, tweaking my profile & attempting to spend quite a lot on advertising for my current tour.

Appreciate your speedy response all the same.

Kind regards.

ladyofthemansion

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #11 on: 01 July 2013, 09:32:01 pm »
It is good to see you on here talking to us. Please don't put your rates up again though lol.
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #12 on: 01 July 2013, 10:00:17 pm »
Thanks for your reply!

I have oodles of emails and various conversations with very sweet, but altogether not massively useful agents which is rather disappointing as I spend quite a long time in uploading images, tweaking my profile & attempting to spend quite a lot on advertising for my current tour.

Appreciate your speedy response all the same.

Kind regards.

Hi KDB, I know you have lost faith in the site and this is really understandable. I am hoping that you haven't experienced any issues recently as the team have had a full refresh on dealing with ads in the escort category, we hold our hands up that agents where just not used to dealing with these ads as they are 'different' to the other 1 million ads on our site.

I know it may be our second, third of even fourth chance, but we do believe we are offering a much better service than we previously did. I am sure some of you have spoken to our 'newish' and most snr agents Phil and Quentin and hopefully you will agree they offer a 1st class customer service. Please do give us one more shot and we can give you a call to arrange your ad listing and some form of goodwill gesture?

We also have to be honest that we are never going to get it right 100% of the time, but if you don't pass on service to us that you feel was bad or below par we cant train the agents on these mistakes. If you or any Saafe users ever have anything to flag please send to the es@vivastreet.com as this initially bypasses CS and we can review independently and feedback.

Thank you,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #13 on: 01 July 2013, 10:06:52 pm »
It is good to see you on here talking to us. Please don't put your rates up again though lol.

Thanks Ladyofthemansion, we are really trying to engage with posters in our escort section and improve our service to the highest level we can. I cant unfortunately comment for sure on price changes, but there are certainly no plans to increase in the near future.

Please do drop us an email at es@ as we may have a workaround for your location issue, before the automatic system comes into place (we are being told September time-ish).

Thank you,

The Vivastreet Team
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

amy

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #14 on: 01 July 2013, 10:10:23 pm »
It is good to see you on here talking to us. Please don't put your rates up again though lol.

I ought to point out that Vivastreet are here following a couple of months of email discussion regarding their previous terms and conditions, and the problems they had seen members referring to here on SAAFE - the changes to the photograph rules are a direct result of input from people here relayed by me, and I have been very reliably informed that not only have the customer service operatives been retrained, but that they do intend to listen.

Anybody who does have a query, this is your chance to have it addressed. I don't use the site, so there are plenty of things I may have left out and don't forget there's some free ads up for grabs for anybody who doesn't mind answering a few questions afterward.

Vivastreet, stop adding your bloody website address to every free text box on your profile summary, please. No URLs :).
Nicolas Cage is my spirit animal