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Adverts => Spamming in the Lions' Den. => Topic started by: Vivastreet on 01 July 2013, 12:36:08 pm

Title: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 12:36:08 pm
Hi Saafe users,

We would like to let you know that the UK team is now run separately to the other countries, meaning we have our own management, development and more importantly for you customer service team.

We have highlighted some issues that our users have been facing with the inconsistent moderation rules.  As well as the restrictions with of our photo and wording policy, we have decided to relax the rules based on feedback we have collated and trained all UK CS team members on the new and relaxed rules.

The main changes we have made are:-

Nudity above the waist is now permitted if you wish.

You may mention rates in the following format?

Incall ?x
Outcall ?x

We have also relaxed the use of words such as sexy, busty and so on. If you are unsure on anything please feel free to get in touch with myself or the customer service team team-uk@sitemail.vivastreet.com

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 12:37:25 pm
Hi Saafe users,

As per our previous post on Vivastreet?s new rules, we would like to set up an online forum to get feedback from our users. We have been working hard on developing other categories on our site and would like to look at changes you believe may be beneficial to the escort and massage category.

We would like to send out a survey with no more than 20 questions to retrieve as much useful feedback from you on how to provide a better service and also better responses.

If you would like to take part, please email us on es@vivastreet.com. If you are existing site user we will look to provide some free features for you, and for new users a free ad so you can experience the site. We are looking for around 20 users (10 existing, 10 not currently posting).

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 01 July 2013, 02:45:47 pm
Could we please have some way of vetting the ads BEFORE we make payment. It's galling to spend time writing up and adding photos to your ad, to then have it go into moderation for the first 24-48 hours, to then have it returned as unsuitable, and have to re-write and submit again.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 03:27:38 pm
Could we please have some way of vetting the ads BEFORE we make payment. It's galling to spend time writing up and adding photos to your ad, to then have it go into moderation for the first 24-48 hours, to then have it returned as unsuitable, and have to re-write and submit again.

Hi Strawberry, thanks for flagging this issue. This is 'kind of' possible at the moment, after you have posted your ad and you click to 'proceed to payment' if at this point you call the call center team they can see your ad in our system (before you make payment) - they could then hopefully say its 'all good' or 'needs to be tweaked a little' and you can proceed to make the payment only if your happy.

I understand this is only a work around and only effective between 8-5pm Mon-Fri when the team is on the phones, but if you are unsure about your ad copy please do try and place your ads at these times to avoid any frustration. You can of course at any time email in your photos and ad description to our CS team who can vet before you even post the ad onto our site. I hope these little work arounds can help?

The above being said I do really appreciate the point and how frustrating this could be! I will log this with the powers that be to see if a technical solution can be provided to the site, as with all technical solutions however they can take time.

Oh and just to let you know ads between the hours of 8-5pm Mon-Sun should now be moderated in under 1 hour, bar any issues with the ad / technical problems and any backlogs first thing in the morning.

Best,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 01 July 2013, 03:41:00 pm
I understand moderation necessary for changing wording by surely with the amount you charge for unlimited change of locations, that should be automatic!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 03:53:06 pm
I understand moderation necessary for changing wording by surely with the amount you charge for unlimited change of locations, that should be automatic!

Hi Ladyofthemansion, Thanks for the feedback. We are completely agreed on the automation point and it is in development, I will chase for an update when this is scheduled in to be live and feedback. Again for the time being it should be less than 1 hour to be changed between the CS opening times of 8-5pm in the interim.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 01 July 2013, 04:06:22 pm
AS soon as the change of location is automatic I will advertise with you again. Some evenings at 7 or 8 If I'm booked up at the place I'm at I like to change to the location I am at the next day. Not have my advert kept in an area I'm taking no more bookings in.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 04:35:17 pm
AS soon as the change of location is automatic I will advertise with you again. Some evenings at 7 or 8 If I'm booked up at the place I'm at I like to change to the location I am at the next day. Not have my advert kept in an area I'm taking no more bookings in.

Hi Ladyofthemansion, that's completely understandable I cant actually PM you on site due to our access level I think. But could you drop us a quick email at es@vivastreet.com?

Thanks,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 01 July 2013, 07:23:17 pm
I tried to use two different very useable cards (one debit & one credit card) but unfortunately they were refused by the site & I was advised to get a pre-loaded card specifically for the purpose of advertising on the site.

After the conflicting advice on my ad (one rather hilariously informed me that my prices were too high) I didn't bother.   :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 08:38:49 pm
I tried to use two different very useable cards (one debit & one credit card) but unfortunately they were refused by the site & I was advised to get a pre-loaded card specifically for the purpose of advertising on the site.

After the conflicting advice on my ad (one rather hilariously informed me that my prices were too high) I didn't bother.   :FF


Hi KDB, thanks for the feedback. Firstly please let me apologise for the CS agent that discussed your rates, in the past we didn't allow rates to be advertised -  I am hoping that's what they meant  to say as opposed to your prices were to high! But of course if you have any emails with regards to this or any information we would be happy to investigate this matter as it should never have been said.

The card issue we can investigate for you (our system has no control on rejecting a payment), if you can provide the email address you registered under and we can check to see why the bank declined the transaction. Please email any details through to me, I cant PM you but would like to try and resolve this matter for you and provide a satisfactory outcome.

es@vivastreet.com

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 01 July 2013, 09:26:44 pm
Thanks for your reply!

I have oodles of emails and various conversations with very sweet, but altogether not massively useful agents which is rather disappointing as I spend quite a long time in uploading images, tweaking my profile & attempting to spend quite a lot on advertising for my current tour.

Appreciate your speedy response all the same.

Kind regards.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 01 July 2013, 09:32:01 pm
It is good to see you on here talking to us. Please don't put your rates up again though lol.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 10:00:17 pm
Thanks for your reply!

I have oodles of emails and various conversations with very sweet, but altogether not massively useful agents which is rather disappointing as I spend quite a long time in uploading images, tweaking my profile & attempting to spend quite a lot on advertising for my current tour.

Appreciate your speedy response all the same.

Kind regards.

Hi KDB, I know you have lost faith in the site and this is really understandable. I am hoping that you haven't experienced any issues recently as the team have had a full refresh on dealing with ads in the escort category, we hold our hands up that agents where just not used to dealing with these ads as they are 'different' to the other 1 million ads on our site.

I know it may be our second, third of even fourth chance, but we do believe we are offering a much better service than we previously did. I am sure some of you have spoken to our 'newish' and most snr agents Phil and Quentin and hopefully you will agree they offer a 1st class customer service. Please do give us one more shot and we can give you a call to arrange your ad listing and some form of goodwill gesture?

We also have to be honest that we are never going to get it right 100% of the time, but if you don't pass on service to us that you feel was bad or below par we cant train the agents on these mistakes. If you or any Saafe users ever have anything to flag please send to the es@vivastreet.com as this initially bypasses CS and we can review independently and feedback.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 10:06:52 pm
It is good to see you on here talking to us. Please don't put your rates up again though lol.

Thanks Ladyofthemansion, we are really trying to engage with posters in our escort section and improve our service to the highest level we can. I cant unfortunately comment for sure on price changes, but there are certainly no plans to increase in the near future.

Please do drop us an email at es@ as we may have a workaround for your location issue, before the automatic system comes into place (we are being told September time-ish).

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 01 July 2013, 10:10:23 pm
It is good to see you on here talking to us. Please don't put your rates up again though lol.

I ought to point out that Vivastreet are here following a couple of months of email discussion regarding their previous terms and conditions, and the problems they had seen members referring to here on SAAFE - the changes to the photograph rules are a direct result of input from people here relayed by me, and I have been very reliably informed that not only have the customer service operatives been retrained, but that they do intend to listen.

Anybody who does have a query, this is your chance to have it addressed. I don't use the site, so there are plenty of things I may have left out and don't forget there's some free ads up for grabs for anybody who doesn't mind answering a few questions afterward.

Vivastreet, stop adding your bloody website address to every free text box on your profile summary, please. No URLs :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Aussie Male Escort on 01 July 2013, 10:42:05 pm
I posted an ad on vivastreet today after seeing this thread. Not long after I got an autoreply saying my ad had been declined but rather than saying why it was declined it just listed all the possible reasons why an ad might be declined on vivastreet. I contacted them via the email addresses in this thread and got a response a few minutes later to say it was because I'd posted the URL for my website. Everywhere else I advertise allows me to post my website URL so I hope vivastreet will consider changing the no URL rule. Great to see you're taking on feedback from SAAFE members though and thanks for replying to my email so quickly.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 10:44:20 pm
It is good to see you on here talking to us. Please don't put your rates up again though lol.

I ought to point out that Vivastreet are here following a couple of months of email discussion regarding their previous terms and conditions, and the problems they had seen members referring to here on SAAFE - the changes to the photograph rules are a direct result of input from people here relayed by me, and I have been very reliably informed that not only have the customer service operatives been retrained, but that they do intend to listen.

Anybody who does have a query, this is your chance to have it addressed. I don't use the site, so there are plenty of things I may have left out and don't forget there's some free ads up for grabs for anybody who doesn't mind answering a few questions afterward.

Its worth saying a big thank you to Amy, she has managed to deal with numerous emails from us (when she didn't need to) and really helped to educate us on Saafe user views and opinions. As she says now is the time to raise any thoughts you may have, but hopefully we will be live on the site and able to offer ongoing support if needed.

Vivastreet, stop adding your bloody website address to every free text box on your profile summary, please. No URLs :).

My bad sorry  ;D
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 July 2013, 10:54:52 pm
I posted an ad on vivastreet today after seeing this thread. Not long after I got an autoreply saying my ad had been declined but rather than saying why it was declined it just listed all the possible reasons why an ad might be declined on vivastreet. I contacted them via the email addresses in this thread and got a response a few minutes later to say it was because I'd posted the URL for my website. Everywhere else I advertise allows me to post my website URL so I hope vivastreet will consider changing the no URL rule. Great to see you're taking on feedback from SAAFE members though and thanks for replying to my email so quickly.

Hi Aussie Male Escort, thanks indeed for your feedback. It flagged up a very old email template (which will be deleted by the end of the week) and replaced with something much more user friendly. With regards to the website links we are working on a project to allow this, i will try and get some dates on this and see if in the interim we can work something that will allow this on site.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Londonergirl on 01 July 2013, 11:05:04 pm
Hi there,

I really appreciate the changes and am now considering rejoining the site and advertise there if all is true!
I used to have lots of clients from there but lost faith after the moderating problems again and again.

for the amount you charge i expect very good customer service and fast changes as somebody mentioned automatic changes otherwise its just not worth it.

Also, when i place an ad at lets say 6am but its moderated only at 3pm its only reposted at 3am and 3pm its really not good. if i place an ad at 6am i want it to count the 12hrs from that time, so appear at 6pm and 6am and not 3pm when its moderated. (hope it makes sense) i used to experience this problem.

going to have a look now on the site i hope you will offer good value for money.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 02 July 2013, 06:45:05 am
Would also be good if you will allow us to state which services we do and don't do.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 02 July 2013, 08:09:04 am
I have only advertised on there sporadically and gave up because the one or two quality enquiries I received just weren't worth all the previous hassles. The rates thing is great because many of the guys contacting me were wanting something instant and much cheaper. The other thing I found was everytime I put up an ad the same guy would send a message via your message system, he was a bit of a pain in the neck and you seemed to take away the ability to reply or block these messages.

Regards listing services I also found a lot of guys would ask for 'massage' when enquiring, and when I said I was an Escort or even that "No I'm not a masseuse, but I do provide a sexual service", there'd be this awkward "Oh, err, right, err". 

I'd also like us not to be under the 'Free adult personals' banner, I think it makes it look as if we are a bit more casual than we are, and not to be taken seriously. I'm guessing we probably pay as much if not more than other advertisers on there, and to be stuck under a 'free' banner is kind of taking the piss.

If I can get an ad up and running within a few hours of submission in the next few days I'll give it another go.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 July 2013, 10:06:37 am
Hi there,

I really appreciate the changes and am now considering rejoining the site and advertise there if all is true!
I used to have lots of clients from there but lost faith after the moderating problems again and again.

for the amount you charge i expect very good customer service and fast changes as somebody mentioned automatic changes otherwise its just not worth it.

Also, when i place an ad at lets say 6am but its moderated only at 3pm its only re-posted at 3am and 3pm its really not good. if i place an ad at 6am i want it to count the 12hrs from that time, so appear at 6pm and 6am and not 3pm when its moderated. (hope it makes sense) i used to experience this problem.

going to have a look now on the site i hope you will offer good value for money.

Hi BBW, thanks for the feedback. Everything in the thread we have discussed including the rule changes are all live, feel free to post an ad and try the 'new and improved' service. Incidentally if you wish to join our focus group, we will provide you with a free top of the range package on site - please email es@vivastreet.com to take part, all we will be asking is a few questions before the start of your ad and a survey afterwards for your frank comments.

All ads between the core hours of 8-5pm should be posted under an hour, so this should mean you can approximate when your ads will be re-posted if you take this feature. Of course if you wish it to go quicker you can always call in when you have posted your ad and the agent can set it live whilst you are on the phone (takes around 30 mins before showing live on site).

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 July 2013, 10:23:29 am
Would also be good if you will allow us to state which services we do and don't do.

Hi Ladyofthemanson, we definitely need you in our focus group! Yes this is always going to be a tricky one for our site, as its not just aimed at the escort market. The majority of our users are posting and browsing ads in the non-adult part of the site, we hoped allowing the rates to be advertised would be a step in the right direction to give posters in this category more flexibility - perhaps this is something I can add in to allow links to your own websites, as here you can clearly state your do's and dont's.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 02 July 2013, 10:48:29 am
The majority of our users are posting and browsing ads in the non-adult part of the site, we hoped allowing the rates to be advertised would be a step in the right direction to give posters in this category more flexibility - perhaps this is something I can add in to allow links to your own websites, as here you can clearly state your do's and dont's.

I think this is the biggest problem for many of us and certainly the main reason I don't use the site - I completely understand a mainstream site not wanting to have explicit sexual language posted all over it even in a 'list' type format, but when it's sexual services which are being advertised it's difficult and frustrating for both us and potential customers when we're not allowed to provide some simple means for these customers to find out what is actually on offer.

The extremely low standard of enquiries I received for the few weeks I was on the site before I removed my ad were generally as a direct result of the callers having no idea about my services or fees, and assuming that because I had posted on a free classified site that I must be working for bargain basement rates. The reason I advertise online is so that I can provide such information without having to have interminable conversations on the phone about this stuff, and thus the punters who do eventually get in touch already have a pretty good idea whether they want to book or not so I don't have to talk to the ones who don't (and they can avoid wasting time and money calling somebody who isn't suitable for them, too).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 July 2013, 10:50:01 am
I have only advertised on there sporadically and gave up because the one or two quality enquiries I received just weren't worth all the previous hassles. The rates thing is great because many of the guys contacting me were wanting something instant and much cheaper. The other thing I found was everytime I put up an ad the same guy would send a message via your message system, he was a bit of a pain in the neck and you seemed to take away the ability to reply or block these messages.

Regards listing services I also found a lot of guys would ask for 'massage' when enquiring, and when I said I was an Escort or even that "No I'm not a masseuse, but I do provide a sexual service", there'd be this awkward "Oh, err, right, err". 

I'd also like us not to be under the 'Free adult personals' banner, I think it makes it look as if we are a bit more casual than we are, and not to be taken seriously. I'm guessing we probably pay as much if not more than other advertisers on there, and to be stuck under a 'free' banner is kind of taking the piss.

If I can get an ad up and running within a few hours of submission in the next few days I'll give it another go.

Hi Strawberry, thanks for your feedback. We know that in this category we can send around 200-400 contacts average per month (depending on ad type), we understand that some of these are going to be 'time wasters' or asking for further information. As you say the rates should hopefully weed out some of these calls, if you wish you can also add you are an 'escort' not a masseuse and we actually rolled out a VivaProtect phone system which allows you to mask your own number but also you can have a message play every time some one calls (before it start to ring) you could include more information here to potentially weed out more time wasters - the cost to the caller is ?0.51 per minute.

The 'Free personals' point is an interesting one, let me add that to the discussion points internally and hopefully we can feedback with an answer. I believe this is just the site structure, the main group being Free personals, but the subcategory being named adult 18+.

Feel free to take place in our online forum for a free ad on site, so you can have a 'no strings' trial and provide us some feedback.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 02 July 2013, 10:58:38 am
Even my local rag's got a section called 'Personal Services' - there's no reason on earth why our ads should be near the ones where people are looking for dates or potential relationships, surely? Where do ads of other people charging by the hour for various services go?

As for the ??? phone number, I think expecting punters to pay a premium to do something they can and should be able to do for either free (in terms of looking at our websites) or very little (calling us) is going to result not only in making the site look dodgy but us too, as punters won't always realise that it isn't us doing the charging. There have been a couple of attempts by other advertising resources to force premium '070' numbers on us (without permission in some cases; the Sport was one, I think) and they were not popular, to put it politely.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 July 2013, 12:38:46 pm
Even my local rag's got a section called 'Personal Services' - there's no reason on earth why our ads should be near the ones where people are looking for dates or potential relationships, surely? Where do ads of other people charging by the hour for various services go?

As for the ??? phone number, I think expecting punters to pay a premium to do something they can and should be able to do for either free (in terms of looking at our websites) or very little (calling us) is going to result not only in making the site look dodgy but us too, as punters won't always realise that it isn't us doing the charging. There have been a couple of attempts by other advertising resources to force premium '070' numbers on us (without permission in some cases; the Sport was one, I think) and they were not popular, to put it politely.

Hi Amy, Thanks again for the invaluable feedback. I understand all your points, but we unfortunately cant get away from the fact that we are a 'classifieds' website - so we have to work within these confines. The escort and massage section was added into the 18+ section (whilst I appreciate in the main category of personals, which is far from ideal) and as you say in the newspaper these ads also go into the personal section also, I guess its a legacy thing.

I think vs newspaper we now on site have greater flexibility (although not a 'free for all') for people to advertise, we are more than happy to try and find a happy medium for all parties involved and I will certainly discuss the options with regards to category placement / naming and feedback to everybody.

On the VivaProtect point its only opt in on the Vivastreet site, and its understandable that some people will not want this service - but some people also like the service and the features it offers. I also understand if others in the industry have forced the issue of 070's, it may have caused some bad will - this certainly isn't our intention at Vivastreet. I will also see if we can make clearer the costs involved and also the fact that the advertiser is not the charger.

Not to labour this point, but I will see if we can push the website link project and then posters can tell visitors to visit there website first before making a call, again its not going to solve the issue 100% but hopefully will be a step in the right direction.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 02 July 2013, 03:20:49 pm
Yep, whilst I commend the efforts of Amy in achieving these changes, reading your last few posts shows me you still aren't on the same page as us yet.

Yes I do use the word 'Escort' however many users of general 'classifieds' sites are not familiar with a lot of sex work jargon, many do think an Escort is someone who accompanies gentlemen to dinner, which is why many have faltered when I've specified I'm not a masseuse.

200-400 enquiries a month?I wish. Maximum I get from a VS ad is around 20, perhaps 10 after the initial rush and I may get 1 booking from those ten. Remainder consist of a guy who wants me to drive for 1 hour (each way) to see him for less than ?100, others who are as Amy says expecting something bargain basement, and some who don't understand booking etiquette - phoning wanting me to be wherever they are in ten minutes (and I'm not talking in the same town) at 11pm at night.

Reading forums and speaking to clients majority view 070 numbers as scams and assume the advertiser is creaming off the profit, they aren't popular and they aren't needed when so many ladies have their own websites they can point the guys to. Website which contain lots of useful information.

I'll have a look at the forum and when I get time will see if I can get an ad worked out that'll be acceptable. Given I tend to be busy during the day, it's probably going to be an evening submission but hopefully will be looked at first thing the following day.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 02 July 2013, 03:22:13 pm
I wouldn't like to change any thing on my ad as can't be doing with being inconvenienced yet again. Finally have the plain and simple smart look there with simple words. I just refer them to adult work to find out more goodies and services offered. It is working for me just fine.  There is bound to be some thing else wrong with the way the whole ''relaxed thing'' is interpreted by each individual.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 02 July 2013, 03:33:01 pm
I posted an ad on vivastreet today after seeing this thread. Not long after I got an autoreply saying my ad had been declined but rather than saying why it was declined it just listed all the possible reasons why an ad might be declined on vivastreet. I contacted them via the email addresses in this thread and got a response a few minutes later to say it was because I'd posted the URL for my website. Everywhere else I advertise allows me to post my website URL so I hope vivastreet will consider changing the no URL rule. Great to see you're taking on feedback from SAAFE members though and thanks for replying to my email so quickly.


I just seen this after posting why wouldn't change my ad just because they relaxed the rules. See.!! My point exactly why people should always be cautious, unless they can do with their business going quiet, while sorting out this whole mess. You will need to become a detective as to why they delete things most of the time. Your best bet is to use plain and simple clean words not as open as you would be on Adult work for instance. Hopefully this is a good guide to help you. Ever since using my technique all is clear. I dress smart and sexy advertising on viva.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 02 July 2013, 03:33:16 pm
I will not be interested if its an 070 number. If I wanted an 070 number I can easily get one myself.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 02 July 2013, 03:35:31 pm
I will not be interested if its an 070 number.

But you can opt out. I have my mobile number showing now.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 02 July 2013, 03:39:24 pm
I will not be interested if its an 070 number.

But you can opt out. I have my mobile number showing now.

That's ok then. But for anyone who wants an 070 number it's easy to get by yourself and if the caller paying 50p a minute or whatever, at least it goes in your own pocket.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 02 July 2013, 03:50:54 pm
Even my local rag's got a section called 'Personal Services' - there's no reason on earth why our ads should be near the ones where people are looking for dates or potential relationships, surely? Where do ads of other people charging by the hour for various services go?
The escort and massage section was added into the 18+ section (whilst I appreciate in the main category of personals, which is far from ideal) and as you say in the newspaper these ads also go into the personal section also,

I think you've misinterpreted my post - the very point I was making is that Personal Services is a separate section, and the prossie ads (such as they are) are not lumped in with the dating ads (which I know is often called the personal column; I have no idea what it's called in my paper). The section is listed along with the others somewhere after 'For Sale' and amongst things like gardening - I think it generally follows the ads for things like hypnosis, psychics and suchlike.

Could the Adult 18+ subsection not be amongst other services offered by self employed people, since it's far more relevant to those than people looking for a free shag? After all, people under 18 are if anything more likely to be poking about in the latter section than the former, I would think.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 July 2013, 03:52:43 pm
Yep, whilst I commend the efforts of Amy in achieving these changes, reading your last few posts shows me you still aren't on the same page as us yet.

Yes I do use the word 'Escort' however many users of general 'classifieds' sites are not familiar with a lot of sex work jargon, many do think an Escort is someone who accompanies gentlemen to dinner, which is why many have faltered when I've specified I'm not a masseuse.

200-400 enquiries a month?I wish. Maximum I get from a VS ad is around 20, perhaps 10 after the initial rush and I may get 1 booking from those ten. Remainder consist of a guy who wants me to drive for 1 hour (each way) to see him for less than ?100, others who are as Amy says expecting something bargain basement, and some who don't understand booking etiquette - phoning wanting me to be wherever they are in ten minutes (and I'm not talking in the same town) at 11pm at night.

Reading forums and speaking to clients majority view 070 numbers as scams and assume the advertiser is creaming off the profit, they aren't popular and they aren't needed when so many ladies have their own websites they can point the guys to. Website which contain lots of useful information.

I'll have a look at the forum and when I get time will see if I can get an ad worked out that'll be acceptable. Given I tend to be busy during the day, it's probably going to be an evening submission but hopefully will be looked at first thing the following day.

Hi Strawberry, thanks for the feedback. 'we are not on the same page' this possibly does sum up the situation, we are not experts in this particular field which is why we are reaching out to discuss this part of our site with you guys (the experts!). All we can do at the moment is say we are willing to listen to your feedback and try and work towards improving the service we offer you - its worth saying we have 10 volunteers for joining the online group so thank you so far.

The stats that I provided on contacts are what the tech system tells me (average all over the country), this is certainly one of the items I would like the test group who take out ads to confirm. London is by far the most popular for contacts so these ads may be skewing the overall results. I will dig deeper into the stats and feedback, but hopefully you guys involved in the free ads can also report on your findings.

070's are available on an opt in basis on the site, we never intended to make this a mandatory offering we only thought the features it provided would be off intrest and they are to some people.

Thank you,

The Vivastreet Team

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 02 July 2013, 04:14:51 pm
Yep, whilst I commend the efforts of Amy in achieving these changes, reading your last few posts shows me you still aren't on the same page as us yet.

Yes I do use the word 'Escort' however many users of general 'classifieds' sites are not familiar with a lot of sex work jargon, many do think an Escort is someone who accompanies gentlemen to dinner, which is why many have faltered when I've specified I'm not a masseuse.

200-400 enquiries a month?I wish. Maximum I get from a VS ad is around 20, perhaps 10 after the initial rush and I may get 1 booking from those ten. Remainder consist of a guy who wants me to drive for 1 hour (each way) to see him for less than ?100, others who are as Amy says expecting something bargain basement, and some who don't understand booking etiquette - phoning wanting me to be wherever they are in ten minutes (and I'm not talking in the same town) at 11pm at night.

Reading forums and speaking to clients majority view 070 numbers as scams and assume the advertiser is creaming off the profit, they aren't popular and they aren't needed when so many ladies have their own websites they can point the guys to. Website which contain lots of useful information.

I'll have a look at the forum and when I get time will see if I can get an ad worked out that'll be acceptable. Given I tend to be busy during the day, it's probably going to be an evening submission but hopefully will be looked at first thing the following day.

Hi Strawberry, thanks for the feedback. 'we are not on the same page' this possibly does sum up the situation, we are not experts in this particular field which is why we are reaching out to discuss this part of our site with you guys (the experts!). All we can do at the moment is say we are willing to listen to your feedback and try and work towards improving the service we offer you - its worth saying we have 10 volunteers for joining the online group so thank you so far.

The stats that I provided on contacts are what the tech system tells me (average all over the country), this is certainly one of the items I would like the test group who take out ads to confirm. London is by far the most popular for contacts so these ads may be skewing the overall results. I will dig deeper into the stats and feedback, but hopefully you guys involved in the free ads can also report on your findings.

070's are available on an opt in basis on the site, we never intended to make this a mandatory offering we only thought the features it provided would be off intrest and they are to some people.

Thank you,

The Vivastreet Team

That is funny because I had to opt out from the 070 number as was changed in the first place without my permission. So the rules seemed to be relaxed it sounds when suits. And another issue is that not all viva customer services people are aware. So therefore what one might agree the other will not. First hand experience here. Many will allow things when others moderate they clamp down hard. I analyse actions. That is why all of a sudden photos get removed because what one thought in the first place to allow the other comes along disagreeing. So the end result is a confused escort. It sure left me that way after so long then photo's removed. I don't see this improving. It all boils down to every one has different views. likes and dislikes. So can this get any better?. Doubt it if any thing worse. That is why we need to be extra careful tip toeing. I pleaded once in devastation, to let me know why they removed photo. They finally told me so thankful for that. :) I love advertising with Viva just am very cautious when it comes to changing/adding things to my ad.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 July 2013, 05:33:04 pm
That is funny because I had to opt out from the 070 number as was changed in the first place without my permission. So the rules seemed to be relaxed it sounds when suits. And another issue is that not all viva customer services people are aware. So therefore what one might agree the other will not. First hand experience here. Many will allow things when others moderate they clamp down hard. I analyse actions. That is why all of a sudden photos get removed because what one thought in the first place to allow the other comes along disagreeing. So the end result is a confused escort. It sure left me that way after so long then photo's removed. I don't see this improving. It all boils down to every one has different views. likes and dislikes. So can this get any better?. Doubt it if any thing worse. That is why we need to be extra careful tip toeing. I pleaded once in devastation, to let me know why they removed photo. They finally told me so thankful for that. :) I love advertising with Viva just am very cautious when it comes to changing/adding things to my ad.

Hi Meetingdiversity, thanks for the feedback. I am sorry you were opted in to VivaProtect, I will look to investigate this for you, hopefully you did find it easy to opt out though! But I will try and feedback to you why this happened. I will also double check that all agents are aware of VivaProtect (they certainly should be).

What you are saying is completely correct about people having different views on what is acceptable and what isn't on site, the new rules have been super simplified so all agents should be clear on what is and what isn't allowed now. We are also more than happy for you to email in any pictures that may be border line and we can give you a yes or no.

Its great to hear you 'love' advertising with Vivastreet and that's why we want to try and make our system and processes as streamlined as possible. It would be great it you would take part in out online focus group as you are an existing poster we can give you some 'upgrades' to your current ad - please drop us an email at es@vivastreet.com if you would like to.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Daisy_ on 02 July 2013, 10:30:42 pm
I'll second what others have said, I think that URLs ought to be permitted, otherwise there should be a very clear and prominent "click here for website". Why aren't they? It gives more credibility to the escort who has posted the ad (shows an established web presence) and it looks more professional. Personally I don't feel comfortable with clients who haven't seen my website (and are calling from an ad that doesn't permit the necessary details to be listed) as there's too many questions from them and, as others have said, there's a fundamental lack of understanding about who we are, what's on offer, and often they think we aren't professional escorts but just some person who's just stuck an ad up. A lack of clear information or denying links to websites to obtain this information is unhelpful and wastes the time of everyone involved.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 03 July 2013, 10:15:43 am
....... We know that in this category we can send around 200-400 contacts average per month (depending on ad type), we understand that some of these are going to be 'time wasters' or asking for further information.

Where I think your team may be failing in quoting the right figure of people that contact us is  if they are looking at the number of views we have per ad or the number of guys who check out our numbers.

As many guys who visit vivastreet are only browsing, it is only a fraction of guys who look at our ads that call us and even then many may not turn into clients.

I may be totally off with these thoughts but I wanted to put it out there anyway.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 July 2013, 01:26:59 pm
I'll second what others have said, I think that URLs ought to be permitted, otherwise there should be a very clear and prominent "click here for website". Why aren't they? It gives more credibility to the escort who has posted the ad (shows an established web presence) and it looks more professional. Personally I don't feel comfortable with clients who haven't seen my website (and are calling from an ad that doesn't permit the necessary details to be listed) as there's too many questions from them and, as others have said, there's a fundamental lack of understanding about who we are, what's on offer, and often they think we aren't professional escorts but just some person who's just stuck an ad up. A lack of clear information or denying links to websites to obtain this information is unhelpful and wastes the time of everyone involved.

Hi Daisy, thanks for the feedback. I am trying to push internally to allow a test for a month of links in the ads, I agree this really does seem to be the biggest issue so far and it could solve a number of other issues. It would have to be a test first so we can understand the browsing behaviour of the site users and also the number of links we have to disallow as they may lead people to pages with malware etc - I know this will not be the case in the vast number of users.

As soon as I have some more information, I will feedback to everybody.

Thank you,

Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 July 2013, 01:44:22 pm
....... We know that in this category we can send around 200-400 contacts average per month (depending on ad type), we understand that some of these are going to be 'time wasters' or asking for further information.

Where I think your team may be failing in quoting the right figure of people that contact us is  if they are looking at the number of views we have per ad or the number of guys who check out our numbers.

As many guys who visit vivastreet are only browsing, it is only a fraction of guys who look at our ads that call us and even then many may not turn into clients.

I may be totally off with these thoughts but I wanted to put it out there anyway.

Hi Lady Lust, thanks for your comments. Firstly I know VivaProtect (070) isn't popular with some people, however it does give VivaStreet and the escorts using it some useful insights, on top of the additional features. I can say from running a report on users with VivaProtect in the escort section that 68 ads last month had over 200 calls and another 84 had between 100 & 199 calls. What we dont know is how many turn into 'bookings' for you as you rightly say and also time wasters.

Obviously a lot of things can effect the number of calls an ad poster gets on the site such as price, location, pictures, ad description and so on and from looking at the stats there is a huge variance between different ads. There is obviously a similar correlation in all our categories.

I am hoping with the test group we have, we can share the results and feedback on the site experiences / stats once its completed, we will obviously keep any people taking part confidential (unless they want to say they took part) but with there permission it would be good to share 'overall average' figures with the group?

Thank you,

The Vivastreet Team


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 03 July 2013, 02:39:30 pm
I was forgetting you would get the figures from the 070 records.  I was thinking about the views we get on our ads and forgot about the other way of collating figures.

You are right.

Ive got to admit to being one that loathes the 070 numbers UNLESS I'm the one getting the 50p per minute per call and then I would talk to them for hours.  ::)

Thanks for reminding me Peter and its nice to actually get a name behind the posts and not just "The vivastreet team" .... welcome to SAAFE.


Linzi x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 03 July 2013, 03:55:47 pm
Maybe you could consider letting ladies who have the 070 numbers advertise for free as you will make plenty from the calls. Otherwise I'm tempted to get my own 070 number and use that.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 03 July 2013, 04:08:46 pm
....... We know that in this category we can send around 200-400 contacts average per month (depending on ad type), we understand that some of these are going to be 'time wasters' or asking for further information.

Where I think your team may be failing in quoting the right figure of people that contact us is  if they are looking at the number of views we have per ad or the number of guys who check out our numbers.

As many guys who visit vivastreet are only browsing, it is only a fraction of guys who look at our ads that call us and even then many may not turn into clients.

I may be totally off with these thoughts but I wanted to put it out there anyway.

Hi Lady Lust, thanks for your comments. Firstly I know VivaProtect (070) isn't popular with some people, however it does give VivaStreet and the escorts using it some useful insights, on top of the additional features. I can say from running a report on users with VivaProtect in the escort section that 68 ads last month had over 200 calls and another 84 had between 100 & 199 calls. What we dont know is how many turn into 'bookings' for you as you rightly say and also time wasters.

Obviously a lot of things can effect the number of calls an ad poster gets on the site such as price, location, pictures, ad description and so on and from looking at the stats there is a huge variance between different ads. There is obviously a similar correlation in all our categories.

I am hoping with the test group we have, we can share the results and feedback on the site experiences / stats once its completed, we will obviously keep any people taking part confidential (unless they want to say they took part) but with there permission it would be good to share 'overall average' figures with the group?

Thank you,

The Vivastreet Team

The 200 calls, were they individual discrete enquiries, or possibly a series of calls from each potential client, including calls setting up, confirming, and phoning when on way calls?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 July 2013, 04:38:23 pm
I was forgetting you would get the figures from the 070 records.  I was thinking about the views we get on our ads and forgot about the other way of collating figures.

You are right.

Ive got to admit to being one that loathes the 070 numbers UNLESS I'm the one getting the 50p per minute per call and then I would talk to them for hours.  ::)

Thanks for reminding me Peter and its nice to actually get a name behind the posts and not just "The vivastreet team" .... welcome to SAAFE.


Linzi x

Hi Linzi, thanks for the feedback. There are lots of regulation around the use of the 070 numbers and we take advice from the company that provides them. The end user does pay ?0.51 per min however a large share goes to the technical provider and BT, Vivastreet does not get the full amount just to make that clear.

Thank you (and thanks Saafe) its good to be involved in the forum, we have learnt so much from you guys so far and hopefully we can implement some of the items to make your lives easier and provide a better service.

Thanks,

The Vivastreet Team - Peter  :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 July 2013, 04:44:19 pm
Maybe you could consider letting ladies who have the 070 numbers advertise for free as you will make plenty from the calls. Otherwise I'm tempted to get my own 070 number and use that.

Hi LOTM, sometimes we are on the same page! We had thought about this and actually suggested it to the tech provider, you have to be really careful due to the legislation around these numbers and cant be seen to give any revenue from this to the end user. That being said we have sent over a few examples of how we could do this in a smart way, we are just waiting on feedback.
The solutions we have sent over would require some tech work on our side though, so its not going to be a quick fix but at least I can keep you all updated on progress.

Thanks,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 03 July 2013, 04:47:09 pm
I was forgetting you would get the figures from the 070 records.  I was thinking about the views we get on our ads and forgot about the other way of collating figures.

You are right.

Ive got to admit to being one that loathes the 070 numbers UNLESS I'm the one getting the 50p per minute per call and then I would talk to them for hours.  ::)

Thanks for reminding me Peter and its nice to actually get a name behind the posts and not just "The vivastreet team" .... welcome to SAAFE.


Linzi x

Hi Linzi, thanks for the feedback. There are lots of regulation around the use of the 070 numbers and we take advice from the company that provides them. The end user does pay ?0.51 per min however a large share goes to the technical provider and BT, Vivastreet does not get the full amount just to make that clear.

Thank you (and thanks Saafe) its good to be involved in the forum, we have learnt so much from you guys so far and hopefully we can implement some of the items to make your lives easier and provide a better service.

Thanks,

The Vivastreet Team - Peter  :)

Yes a lot of people don't realise the providers of the numbers take the biggest cut, even with premium 090 numbers the telcoms only take a small amount yet everyone blames their service provider when they get the bill.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 July 2013, 04:48:21 pm
....... We know that in this category we can send around 200-400 contacts average per month (depending on ad type), we understand that some of these are going to be 'time wasters' or asking for further information.

Where I think your team may be failing in quoting the right figure of people that contact us is  if they are looking at the number of views we have per ad or the number of guys who check out our numbers.

As many guys who visit vivastreet are only browsing, it is only a fraction of guys who look at our ads that call us and even then many may not turn into clients.

I may be totally off with these thoughts but I wanted to put it out there anyway.

Hi Lady Lust, thanks for your comments. Firstly I know VivaProtect (070) isn't popular with some people, however it does give VivaStreet and the escorts using it some useful insights, on top of the additional features. I can say from running a report on users with VivaProtect in the escort section that 68 ads last month had over 200 calls and another 84 had between 100 & 199 calls. What we don't know is how many turn into 'bookings' for you as you rightly say and also time wasters.

Obviously a lot of things can effect the number of calls an ad poster gets on the site such as price, location, pictures, ad description and so on and from looking at the stats there is a huge variance between different ads. There is obviously a similar correlation in all our categories.

I am hoping with the test group we have, we can share the results and feedback on the site experiences / stats once its completed, we will obviously keep any people taking part confidential (unless they want to say they took part) but with there permission it would be good to share 'overall average' figures with the group?

Thank you,

The Vivastreet Team

The 200 calls, were they individual discrete enquiries, or possibly a series of calls from each potential client, including calls setting up, confirming, and phoning when on way calls?

Hi Strawberry, again a very valid point! I certainly hadn't thought about it that way, but hopefully if there are repeat calls these are more likely to go on to book. I guess we will hopefully find more from the trial if the people taking part wish to anonymously share the average data.

Thank you,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 03 July 2013, 05:20:24 pm
....... We know that in this category we can send around 200-400 contacts average per month (depending on ad type), we understand that some of these are going to be 'time wasters' or asking for further information.

Where I think your team may be failing in quoting the right figure of people that contact us is  if they are looking at the number of views we have per ad or the number of guys who check out our numbers.

As many guys who visit vivastreet are only browsing, it is only a fraction of guys who look at our ads that call us and even then many may not turn into clients.

I may be totally off with these thoughts but I wanted to put it out there anyway.

Hi Lady Lust, thanks for your comments. Firstly I know VivaProtect (070) isn't popular with some people, however it does give VivaStreet and the escorts using it some useful insights, on top of the additional features. I can say from running a report on users with VivaProtect in the escort section that 68 ads last month had over 200 calls and another 84 had between 100 & 199 calls. What we don't know is how many turn into 'bookings' for you as you rightly say and also time wasters.

Obviously a lot of things can effect the number of calls an ad poster gets on the site such as price, location, pictures, ad description and so on and from looking at the stats there is a huge variance between different ads. There is obviously a similar correlation in all our categories.

I am hoping with the test group we have, we can share the results and feedback on the site experiences / stats once its completed, we will obviously keep any people taking part confidential (unless they want to say they took part) but with there permission it would be good to share 'overall average' figures with the group?

Thank you,

The Vivastreet Team

The 200 calls, were they individual discrete enquiries, or possibly a series of calls from each potential client, including calls setting up, confirming, and phoning when on way calls?

Hi Strawberry, again a very valid point! I certainly hadn't thought about it that way, but hopefully if there are repeat calls these are more likely to go on to book. I guess we will hopefully find more from the trial if the people taking part wish to anonymously share the average data.

Thank you,

The Vivastreet Team - Peter

Err, NO no necessarily. Have you ever sat for a day observing the calls a sex worker receives, or even read some of the posts this forum?

Common complaint is guys phoning whilst she's with a client, phone on silent, voicemail says "I'm busy call back later" yet he phones back ten times in ten minutes.

Some guys phone repeatedly to ask the same questions.

Some guys phone to ask a question, then another, then another. We can sometimes field calls and enquiries for 12 months from one guy before one side gives up, or he finally makes a booking.

Many genuine guys only need phone once or twice to check details, make a simple booking, make another call or text to confirm and receive directions, then turn up.

I once had a guy phone from a withheld number every week for two years, never made a booking, always denied previous contact and must have thought I was too stupid to recognise his voice. Only stopped when I got a withheld number blocker, and probably still tries even now.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 July 2013, 06:10:18 pm
Err, NO no necessarily. Have you ever sat for a day observing the calls a sex worker receives, or even read some of the posts this forum?

Common complaint is guys phoning whilst she's with a client, phone on silent, voicemail says "I'm busy call back later" yet he phones back ten times in ten minutes.

Some guys phone repeatedly to ask the same questions.

Some guys phone to ask a question, then another, then another. We can sometimes field calls and enquiries for 12 months from one guy before one side gives up, or he finally makes a booking.

Many genuine guys only need phone once or twice to check details, make a simple booking, make another call or text to confirm and receive directions, then turn up.

I once had a guy phone from a withheld number every week for two years, never made a booking, always denied previous contact and must have thought I was too stupid to recognise his voice. Only stopped when I got a withheld number blocker, and probably still tries even now.

Hi Strawberry, thanks for the feedback. I have certainly read some of the forum, but as for experience of the calls escorts receive, I haven't to be honest - hence the engagement and trials with you all, we are here to learn and hopefully improve the site for all advertisers.
To hear just your experiences of the phone calls you get is really enlightening and just shows me that you cant have your 'normal hat' on when looking at the escort category, as it really isn't like the others (which is a point you have all made!).

Thank you,

The Vivastreet Team - Peter





[Giant multiple quote redacted.]
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Londonergirl on 03 July 2013, 06:35:39 pm
Just want to ask - its just an idea but can you display 2 phone numbers with the ad? one for the escort calls, one for phone sex with the 070 number?

because i often take bookings via sms so i would not need vivaprotect at all for this reason. for anyone want to waste my time they can do if they call the 070 number and if i can get some earnings through that, like vivastreet gives me credits and which i can use for ads it would be nice.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 03 July 2013, 06:38:27 pm
Just want to ask - its just an idea but can you display 2 phone numbers with the ad? one for the escort calls, one for phone sex with the 070 number?

because i often take bookings via sms so i would not need vivaprotect at all for this reason. for anyone want to waste my time they can do if they call the 070 number and if i can get some earnings through that, like vivastreet gives me credits and which i can use for ads it would be nice.

Don't you think the guys wanting sex chat would just try the normal number?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 03 July 2013, 06:47:43 pm
Err, NO no necessarily. Have you ever sat for a day observing the calls a sex worker receives, or even read some of the posts this forum?

Common complaint is guys phoning whilst she's with a client, phone on silent, voicemail says "I'm busy call back later" yet he phones back ten times in ten minutes.

Some guys phone repeatedly to ask the same questions.

Some guys phone to ask a question, then another, then another. We can sometimes field calls and enquiries for 12 months from one guy before one side gives up, or he finally makes a booking.

Many genuine guys only need phone once or twice to check details, make a simple booking, make another call or text to confirm and receive directions, then turn up.

I once had a guy phone from a withheld number every week for two years, never made a booking, always denied previous contact and must have thought I was too stupid to recognise his voice. Only stopped when I got a withheld number blocker, and probably still tries even now.

Hi Strawberry, thanks for the feedback. I have certainly read some of the forum, but as for experience of the calls escorts receive, I haven't to be honest - hence the engagement and trials with you all, we are here to learn and hopefully improve the site for all advertisers.
To hear just your experiences of the phone calls you get is really enlightening and just shows me that you cant have your 'normal hat' on when looking at the escort category, as it really isn't like the others (which is a point you have all made!).

Thank you,

The Vivastreet Team - Peter





[Giant multiple quote redacted.]

Yes this is a common error a lot of people make when setting up directories, and other services for sex workers including some agencies too. People think they know a bit about business, so they can apply this knowledge to sex industry. Many 'business' ideas will work but equally many do not. How many staff at Vivastreet have actually advertised some sort of trade on the internet?Or have they only ever been on the selling ads side of things?

Whenever I've mentioned stuff to other self-employed workers they've actually also said they get people who phone for quotes with no intention of actually hiring them - so it's nothing exclusive to the sex industry however I think it's possibly a lot more common because of the nature of the business. In other words because it's a socially unacceptable occupation, and some people think it's illegal,  that the person they deal with won't or can't report abuses, plus it's a bit more entertaining phoning a sex worker than say a plumber.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Londonergirl on 03 July 2013, 07:18:15 pm
I was  thinking like on aw you can tick the box you provide chat as well and another number is provided for that. Of course guys will try the normal number and i can refer them for the premium one if they call that i will listen to them and can have a long chat. Normal number calls i often hang up on guys when i sense they just want a chat and no inrention of booking.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 03 July 2013, 07:31:52 pm
I was  thinking like on aw you can tick the box you provide chat as well and another number is provided for that. Of course guys will try the normal number and i can refer them for the premium one if they call that i will listen to them and can have a long chat. Normal number calls i often hang up on guys when i sense they just want a chat and no inrention of booking.

IF you could be recompensed for calls to the 070 number it would only be something like 20p per minute maximum if it was indeed that much after deductions.  You are best just to tick that box on AW and get paid from them.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 July 2013, 10:03:18 am
Just want to ask - its just an idea but can you display 2 phone numbers with the ad? one for the escort calls, one for phone sex with the 070 number?

because i often take bookings via sms so i would not need vivaprotect at all for this reason. for anyone want to waste my time they can do if they call the 070 number and if i can get some earnings through that, like vivastreet gives me credits and which i can use for ads it would be nice.

Don't you think the guys wanting sex chat would just try the normal number?

Morning Strawberry and BBW, we are actually in the process of trying to get 070's to work with text messages as some of the users still like to get texts (some like that you cant get texts). We are also actually looking at some other options like web cam chat, if you thing these would be of intrest? I can also explore the possibility of premium rate chat lines and SMS if you would like to see these on Vivastreet. The share on VivaProtect would be very small to use that as a premium line (so we could look for another provider) and there are some regulations that would make it difficult to use that as a system.

If there are any other items you would like to see, I am happy to see if we can find a tech provider and add to the site?

Thanks,

The Vivastreet Team

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 July 2013, 10:14:04 am

Yes this is a common error a lot of people make when setting up directories, and other services for sex workers including some agencies too. People think they know a bit about business, so they can apply this knowledge to sex industry. Many 'business' ideas will work but equally many do not. How many staff at Vivastreet have actually advertised some sort of trade on the internet?Or have they only ever been on the selling ads side of things?

Whenever I've mentioned stuff to other self-employed workers they've actually also said they get people who phone for quotes with no intention of actually hiring them - so it's nothing exclusive to the sex industry however I think it's possibly a lot more common because of the nature of the business. In other words because it's a socially unacceptable occupation, and some people think it's illegal,  that the person they deal with won't or can't report abuses, plus it's a bit more entertaining phoning a sex worker than say a plumber.

Hi Strawberry, this all makes sense to me - actually nobody in the business ( to my knowledge) has worked in the escort industry. Just to mention Vivastreet is potentially a little different in the fact that we were not set up as an 'escort' business, the escort part of the website has just grown organically over the years and been left to itself so to speak.
We work really hard and invest on optimising the other categories on site and working with the users and posters to improve there experience on site - I really now want to spend some time on this category and see what we can do together.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 July 2013, 10:18:10 am
I was  thinking like on aw you can tick the box you provide chat as well and another number is provided for that. Of course guys will try the normal number and i can refer them for the premium one if they call that i will listen to them and can have a long chat. Normal number calls i often hang up on guys when i sense they just want a chat and no inrention of booking.

IF you could be recompensed for calls to the 070 number it would only be something like 20p per minute maximum if it was indeed that much after deductions.  You are best just to tick that box on AW and get paid from them.

Hi Lady Lust,

If you have any details on any services that AW offer, I can always look into the market place and see if i can find a more competitive product, that potentially could give you a better share. We are looking at a cam option as this has been asked for a few times now and the other ladies have mentioned premium chat lines etc.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 04 July 2013, 10:28:17 am
Like I have said before, we can sort out own 070 numbers out if we want that feature.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 04 July 2013, 06:31:55 pm
Have submitted an ad as advised, but it's not gone live in the time advised. This could be because they've now finished for the day, but I did receive an email saying it would probably go live within the hour...............
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 04 July 2013, 06:42:31 pm
I think the offices are only open from 8 - 5 pm Strawberry.  Don't know if anyone there to sort out at this time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 04 July 2013, 07:02:56 pm
I think the offices are only open from 8 - 5 pm Strawberry.  Don't know if anyone there to sort out at this time.

The guy dealing with this emailed at 5.15pm to say my ad would be live within the hour.

It's now online, although in posting it I was reminded of their database having the locations of various villages around my town, but not my actual town(and we are talking tiny villages compared to much larger, major town). I used to actually point this out in my ad, which went past their moderators but they never took notice or made any changes. They have moderated GFE out of the text, which makes it read a bit odd, so have had to resubmit.

Hopefully they might take a look at the geographical locations following my most recent email :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 04 July 2013, 09:38:03 pm
Strawberry, they have a landline number that you can contact them on in the morning if you want.  The guys at the other end are usually helpful.  Only problem I have is my Scottish accent.  I find if I ask them a quick question and they don't understand I just ask to be transferred to someone who does understand the Scottish accent and Im transferred no problem.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 July 2013, 11:26:55 am
I think the offices are only open from 8 - 5 pm Strawberry.  Don't know if anyone there to sort out at this time.

The guy dealing with this emailed at 5.15pm to say my ad would be live within the hour.

It's now online, although in posting it I was reminded of their database having the locations of various villages around my town, but not my actual town(and we are talking tiny villages compared to much larger, major town). I used to actually point this out in my ad, which went past their moderators but they never took notice or made any changes. They have moderated GFE out of the text, which makes it read a bit odd, so have had to resubmit.

Hopefully they might take a look at the geographical locations following my most recent email :)

Hi Strawberry and Lady Lust, yes normal office hours are indeed 8-5pm for moderation. I should point out that in certain circumstances when the system has had lots of ads to publish (at the same time) it can take a little longer than the hour advertised - we will have approved it but it takes some time for the system to publish it live on site, I will in fact find out why this happens and see if we can speed it up.

I am looking into the town / village issue for you, it may just be missing from our system and we need to add it in. I need to understand the process for this from the tech people!

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 July 2013, 02:13:51 pm
Hey All,

Just to let you know I have spoken to the wider business about inclusion of links into the escort category and they have agreed to a 1 month trial (to see how this effects moderation, the user experience etc). If there are no issues its very possible that this will continue to be an option after the month has ended.
Just to be clear links must go to your own website, not directed at other escort directories or sites, everything must be legal and obviously any sites with malware issues will not be accepted.

Hope you will all agree this is another step in the right direction and of course this wouldn't have happened without your feedback, so thank you again everyone who took the time to reply.

Let me know if you have any questions.

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 10 July 2013, 02:35:15 pm
Thanks for letting us know.

Just to let you know I've had a few enquiries but all have been emails for same day bookings over the weekend when I wasn't available - emails also aren't great for short notice either. I did respond when I could, sent some information in the form of my website address but none of the guys making contact said "Thanks" or acknowledged this response. I know there's no obligation for potential customers to do so but this does imply they weren't terribly interested, or probably wouldn't have booked anyway - guys who are interested do take time, or follow up by suggesting a time when you are next accepting bookings.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 10 July 2013, 03:02:41 pm
Any news yet about us being able to put our websites on the ads yet ?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 July 2013, 03:08:02 pm
Thanks for letting us know.

Just to let you know I've had a few enquiries but all have been emails for same day bookings over the weekend when I wasn't available - emails also aren't great for short notice either. I did respond when I could, sent some information in the form of my website address but none of the guys making contact said "Thanks" or acknowledged this response. I know there's no obligation for potential customers to do so but this does imply they weren't terribly interested, or probably wouldn't have booked anyway - guys who are interested do take time, or follow up by suggesting a time when you are next accepting bookings.

Hi Strawberry,

I just had a quick look at your ad and its had almost 200 visits in the 7 days its been live, I know we spoke about adding some more photos to the ad and perhaps now your website link and this could help to potentially convert more people or at the least get them to contact you when you have availability.

When I look at the site stats in the escort category, on average emails actually only represent around 10% of contacts so in theory we should have made your phone ring a few times also - but this is obviously an average and lots of items can effect this on specific ads.
You raise another interesting point about people following up and arranging another time and I guess this question may vary per escort but do you have a high proportion of planned in advance bookings vs last minute same day bookings for new clients?

Something else for us to perhaps look at is the SEO and the way we rank in Google, I can put keywords in that people would search for but perhaps there are some other words that can help drive more quality clients for you? For instance after speaking with you all, I added some keywords like 'incall escorts' and we are now on the 1st page of Google - just a thought.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 July 2013, 03:14:13 pm
Any news yet about us being able to put our websites on the ads yet ?

Hi Lady Lust,

Yes happy to say we are allowing links for a 1 month trial as per my slightly earlier comment, hopefully all the feedback and user experience will be positive and this can become a permanent change. The team have all been made away of this, so as long as your links comply with the 'rules' all should be well.

'Links must go to your own website, not directed at other escort directories or sites, everything must be legal and obviously any sites with malware issues will not be accepted'

Let me know if you have any questions.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 10 July 2013, 03:44:53 pm
I prefer advance bookings and find I get an equal proportion of same day to advance notice bookings from new clients. Many men need to plan their time away, others are more spur of the moment. New clients in particular I prefer advance bookings from especially outcall so I can go through my security and screening procedures. Some ladies prefer last minute bookings, they generally don't work for me and many of my clients book days, weeks and sometimes months in advance.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 July 2013, 04:36:18 pm
I prefer advance bookings and find I get an equal proportion of same day to advance notice bookings from new clients. Many men need to plan their time away, others are more spur of the moment. New clients in particular I prefer advance bookings from especially outcall so I can go through my security and screening procedures. Some ladies prefer last minute bookings, they generally don't work for me and many of my clients book days, weeks and sometimes months in advance.

Thanks for the feedback Strawberry, there does seem to be a lot of variation - but it good to understand how you work and especially treat potential new clients.

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 10 July 2013, 04:41:46 pm
I prefer advance bookings and find I get an equal proportion of same day to advance notice bookings from new clients. Many men need to plan their time away, others are more spur of the moment. New clients in particular I prefer advance bookings from especially outcall so I can go through my security and screening procedures. Some ladies prefer last minute bookings, they generally don't work for me and many of my clients book days, weeks and sometimes months in advance.

Thanks for the feedback Strawberry, there does seem to be a lot of variation - but it good to understand how you work and especially treat potential new clients.

The Vivastreet Team - Peter

The main thing to remember, much like if you were requiring an appointment with hairdresser, plumber or doctor phoning is best for same day - yet many guys try to use email. Since most of us prefer phone contact to confirm an appointment, and may be busy on the day anyway faffing about with emails at short notice isn't desirable - and by the time you've answered an email enquiry the chance of an appointment may have passed, whereas quick phone call or to the point text message giving requirements (ie time, appointment length, incall/outcall) is the best way. Vague "Can I see you today?" "Are you available?" isn't helpful at all (majority of clients have a definite time in mind and we want to plan our day so we have time to get ready, and enough gap between things so that discretion is maintained).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 10 July 2013, 05:51:10 pm
Hi there,

I really appreciate the changes and am now considering rejoining the site and advertise there if all is true!
I used to have lots of clients from there but lost faith after the moderating problems again and again.

for the amount you charge i expect very good customer service and fast changes as somebody mentioned automatic changes otherwise its just not worth it.

Also, when i place an ad at lets say 6am but its moderated only at 3pm its only reposted at 3am and 3pm its really not good. if i place an ad at 6am i want it to count the 12hrs from that time, so appear at 6pm and 6am and not 3pm when its moderated. (hope it makes sense) i used to experience this problem.

going to have a look now on the site i hope you will offer good value for money.


Yes this. I pay for my adds to go up but it takes ages  for it to be modified  I now use backpage just as good and cheap and effective
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 10 July 2013, 05:59:26 pm
Hey All,

Just to let you know I have spoken to the wider business about inclusion of links into the escort category and they have agreed to a 1 month trial (to see how this effects moderation, the user experience etc). If there are no issues its very possible that this will continue to be an option after the month has ended.
Just to be clear links must go to your own website, not directed at other escort directories or sites, everything must be legal and obviously any sites with malware issues will not be accepted.

Hope you will all agree this is another step in the right direction and of course this wouldn't have happened without your feedback, so thank you again everyone who took the time to reply.

Let me know if you have any questions.

The Vivastreet Team - Peter


Is this definite with regards to the links if it is then I will re advertise and try it for the month 
If not do I get a refund

Also is there a way to block emails  if you don't want to accept emails
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 10 July 2013, 06:26:36 pm
Ok so I have just put up my advert


Put  in website  link and also some topless photos as apparently we can now do this

Lets see if it stays or gets so heavily moderated that I won't recognise my advert
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sugar on 10 July 2013, 06:41:27 pm
hi

I just posted a standard ad for my tour ?39.99 . am I able to edit the ad? I forgot to put my website link.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 10 July 2013, 10:06:40 pm
I prefer advance bookings and find I get an equal proportion of same day to advance notice bookings from new clients. Many men need to plan their time away, others are more spur of the moment. New clients in particular I prefer advance bookings from especially outcall so I can go through my security and screening procedures. Some ladies prefer last minute bookings, they generally don't work for me and many of my clients book days, weeks and sometimes months in advance.

Thanks for the feedback Strawberry, there does seem to be a lot of variation - but it good to understand how you work and especially treat potential new clients.

The Vivastreet Team - Peter

I have stated 24 hours notice in my ad.

You still somehow have a village name in my ad details, although you have added the town name to the database of locations.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 July 2013, 09:44:29 am
Ok so I have just put up my advert


Put  in website  link and also some topless photos as apparently we can now do this

Lets see if it stays or gets so heavily moderated that I won't recognise my advert

Hi Paris, thanks for the feedback. Yes the items in the forum are confirmed 'rule' changes on Vivastreet - can you send me a quick email (es@vivastreet.com) so I have your details? We still have a few spaces left for the forum / feedback if you would like to take part? I am happy to upgrade your ad to the top package?

There isn't a way to block specific emails unfortunately, I will add this to the list of feedback to see if there is anything we can do in the future - if its certain user you could mark there address as 'junk' as an interim measure.

Let me know if you have any questions.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 July 2013, 09:52:04 am
I prefer advance bookings and find I get an equal proportion of same day to advance notice bookings from new clients. Many men need to plan their time away, others are more spur of the moment. New clients in particular I prefer advance bookings from especially outcall so I can go through my security and screening procedures. Some ladies prefer last minute bookings, they generally don't work for me and many of my clients book days, weeks and sometimes months in advance.

Thanks for the feedback Strawberry, there does seem to be a lot of variation - but it good to understand how you work and especially treat potential new clients.

The Vivastreet Team - Peter

I have stated 24 hours notice in my ad.

You still somehow have a village name in my ad details, although you have added the town name to the database of locations.

Hi Strawberry, thanks again for all the feedback. Hopefully the changes to your ad will help, but I guess it can be hard if the site users don't read your description! The 'quick fix' we did for your town is hopefully just an interim measure, we are in the process of building a new geo / postcode system for the whole site and this should be rolled out later in the year.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 July 2013, 09:55:03 am
hi

I just posted a standard ad for my tour ?39.99 . am I able to edit the ad? I forgot to put my website link.

Hi Sugar, you can modify your ads at any point to make changes including adding photos, description or even links. Any problems feel free to send an email with the details and we can get that updated for you.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Xenia on 12 July 2013, 09:29:43 am
If the links to personal websites will be allowed after a trial, it will be vast improvement and I am sure many girls will consider to advertise again. (including myself).
In the past Vivastreet have not worked for me. After advertising for almost a year (it was ?20 a month) then, I have not met a single client who found me through this website.
It does give you lots of useless enquirers, which does not turn into bookings, because people does not have the most important information which displayed on the websites.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 12 July 2013, 09:48:35 am
I'm going to go for the forum/feedback tomorrow.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 09:58:43 am
If the links to personal websites will be allowed after a trial, it will be vast improvement and I am sure many girls will consider to advertise again. (including myself).
In the past Vivastreet have not worked for me. After advertising for almost a year (it was ?20 a month) then, I have not met a single client who found me through this website.
It does give you lots of useless enquirers, which does not turn into bookings, because people does not have the most important information which displayed on the websites.

Hi Xenia, thank you for the feedback. We are working to try and improve the site for advert posters in the escort category - we have quickly learnt from speaking with you all that we cant treat this section as we do with other sections, the escort section has grown organically without being pushed or marketed and obviously isn't the main focus of our site.
This organic growth means that in July we had almost 1.2 million people visit our escort category, so I can completely understand that this means you may get a lot of useless enquires and hopefully the website link, rates in ads and relaxing of wording will help you filter these down.
If you would like to take part in the focus group and have a free ad on site (with your website link) send me an email at es@vivastreet.com, the more feedback we get from you guys hopefully the more we can improve the site for you.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 11:42:36 am
I'm going to go for the forum/feedback tomorrow.

Hi LOTM, we would love to have you as part of the focus group - please send me an email and I can send over the details when you are ready.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 12 July 2013, 01:02:02 pm
If the links to personal websites will be allowed after a trial, it will be vast improvement and I am sure many girls will consider to advertise again. (including myself).
In the past Vivastreet have not worked for me. After advertising for almost a year (it was ?20 a month) then, I have not met a single client who found me through this website.
It does give you lots of useless enquirers, which does not turn into bookings, because people does not have the most important information which displayed on the websites.

Hi Xenia, thank you for the feedback. We are working to try and improve the site for advert posters in the escort category - we have quickly learnt from speaking with you all that we cant treat this section as we do with other sections, the escort section has grown organically without being pushed or marketed and obviously isn't the main focus of our site.
This organic growth means that in July we had almost 1.2 million people visit our escort category, so I can completely understand that this means you may get a lot of useless enquires and hopefully the website link, rates in ads and relaxing of wording will help you filter these down.
If you would like to take part in the focus group and have a free ad on site (with your website link) send me an email at es@vivastreet.com, the more feedback we get from you guys hopefully the more we can improve the site for you.

Thanks,

The Vivastreet Team - Peter

Is there anyway I can make the link on my ad an active link?So far when I've advised enquirers that my website address is at the bottom of my ad there's been a sort of blank silence.

I have had a couple of those calls you mention from numbers I have flagged in the past as those who ask you to describe your services in great detail "Really, you do, go on tell me again.............." types. Standard sales and business training would say there's an opportunity to make a sale there whereas in reality that type of enquiry just wastes time you could be spending on genuine enquiries. The opening line from one such was "Which one are you?" sniff. Think he used that last time. Phones every time I advertise with VS.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 01:49:10 pm

Is there anyway I can make the link on my ad an active link?So far when I've advised enquirers that my website address is at the bottom of my ad there's been a sort of blank silence.

I have had a couple of those calls you mention from numbers I have flagged in the past as those who ask you to describe your services in great detail "Really, you do, go on tell me again.............." types. Standard sales and business training would say there's an opportunity to make a sale there whereas in reality that type of enquiry just wastes time you could be spending on genuine enquiries. The opening line from one such was "Which one are you?" sniff. Think he used that last time. Phones every time I advertise with VS.

Hi Strawberry, hmmm a tricky one! The link on the ad looks perfectly clickable, we cant really force people to review your link unfortunately. Perhaps we could try and move the link to the top of your ad text and maybe say something like please visit my site before contacting me?

I completely get what you are saying with regards to the 'sales and business' training and your right that's what I would have thought before talking to you all, however we know these are just time wasters or perhaps after a quick thrill or something else!

Some of the escorts that use VivaProtect (070) leave a pre recorded message so all callers have to listen to it, so they can here a description and listen to there voice - we have had some positive feedback that this has reduced some time wasters. As other posters have mentioned you don't need to use our service for this, there are others that you can use out there.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 12 July 2013, 01:53:54 pm
Peter, my website address was added to my ad but it is not clickable, they will have to  copy and paste and not everyone knows how to do that - remember we are dealing with guys here.

Edit :  Ive just looked at my ad again and the website has been removed, whats going on Peter?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 02:15:30 pm
Peter, my website address was added to my ad but it is not clickable, they will have to  copy and paste and not everyone knows how to do that - remember we are dealing with guys here.

Edit :  Ive just looked at my ad again and the website has been removed, whats going on Peter?

Hi Lady Lust, penny has dropped now (haha I'm a guy too :) ) and Strawberry! I will need to ask a tech person about this question, but now understand what you both mean sorry.

I just checked your ad and the web address still seems to be there, no one has edited your add from what i can see also? Can you let me know if you can see.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 12 July 2013, 02:19:26 pm
Hi Peter,

Went in through "My Account" AND the long labourious way of going through all the ads and my website link is definitely NOT visible either way.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 02:32:25 pm
Hi Peter,

Went in through "My Account" AND the long labourious way of going through all the ads and my website link is definitely NOT visible either way.

I think this may be a cache issue on your machine, as I have double checked in our admin system and also live site and your link is there - promise! Not sure if I can post your ad link in the forum or you are ok with that, but an easy way to see if it is a cache is to use another browser and copy and paste your ad links into it eg try firefox, explore or chrome.

Let me know if thats works, happy to give you a call!

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 12 July 2013, 02:39:41 pm
Well Peter,  naughty naughty, you just want to talk dirty to me, don't you.  ;)

Don't talk techie to me for you could be talking double dutch and I wouldn't understand but what I did was went into the modifying bit and yes my website was there, so I deleted it and added my own sentence.  Lets see what they leave up.


Edit : Just to say they have left the full sentence up (so far but watch this space) and website showing through My Account.  Fingers crossed.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 03:04:54 pm
Well Peter,  naughty naughty, you just want to talk dirty to me, don't you.  ;)

Don't talk techie to me for you could be talking double dutch and I wouldn't understand but what I did was went into the modifying bit and yes my website was there, so I deleted it and added my own sentence.  Lets see what they leave up.


Edit : Just to say they have left the full sentence up (so far but watch this space) and website showing through My Account.  Fingers crossed.

Hahaha!! Sorry too much tech talk is never fun ;) Let me know if you have any more issues.

Thanks,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 12 July 2013, 03:53:09 pm

Is there anyway I can make the link on my ad an active link?So far when I've advised enquirers that my website address is at the bottom of my ad there's been a sort of blank silence.

I have had a couple of those calls you mention from numbers I have flagged in the past as those who ask you to describe your services in great detail "Really, you do, go on tell me again.............." types. Standard sales and business training would say there's an opportunity to make a sale there whereas in reality that type of enquiry just wastes time you could be spending on genuine enquiries. The opening line from one such was "Which one are you?" sniff. Think he used that last time. Phones every time I advertise with VS.

Hi Strawberry, hmmm a tricky one! The link on the ad looks perfectly clickable, we cant really force people to review your link unfortunately. Perhaps we could try and move the link to the top of your ad text and maybe say something like please visit my site before contacting me?

I completely get what you are saying with regards to the 'sales and business' training and your right that's what I would have thought before talking to you all, however we know these are just time wasters or perhaps after a quick thrill or something else!

Some of the escorts that use VivaProtect (070) leave a pre recorded message so all callers have to listen to it, so they can here a description and listen to there voice - we have had some positive feedback that this has reduced some time wasters. As other posters have mentioned you don't need to use our service for this, there are others that you can use out there.

Thanks,

The Vivastreet Team - Peter

Not if they put the phone down they don't. I have a pre-recorded message on my phone which advises of my website & a time when I'll be able to take their call. Some do listen but a lot don't which is obvious when I have 7 missed calls one after the other from the same number at a time when my voicemail greeting says "sorry I'm busy please call back at x time", even had guys leave messages at 2am asking me to see them there and then yet my greeting says I'm not available, phone back after 8am in the morning.

You can't force customers to read or listen to anything, however you can provide things like as much information as possible and clickable weblinks to make things easier for a certain amount of interested potential customers.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 12 July 2013, 04:09:35 pm

Hahaha!! Sorry too much tech talk is never fun ;) Let me know if you have any more issues.

Thanks,

The Vivastreet Team - Peter

Its still not clickable Peter  :( :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 July 2013, 05:11:06 pm

Hahaha!! Sorry too much tech talk is never fun ;) Let me know if you have any more issues.

Thanks,

The Vivastreet Team - Peter

Its still not clickable Peter  :( :FF

I have lodged the question with the tech team on if we can get the links clickable - if we are letting you now put them in we can at least try and let people click rather than copy and paste! Once I have an update I will post to advise. Remember our site was designed in a certain way, so its not always a quick fix we can implement - sorry!

Thanks,

The Vivastreet Team - Peter

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Cardiff_Escort on 12 July 2013, 06:53:29 pm
hi peter
iv been using vivastreet for a while now, since seeing this thread iv tried including my website however when they modify  they just take it out again, they also take out words and then my ad doesn't make sense, iv tried to modify again today however once again website and new wording just removed! any advice? Gem
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 14 July 2013, 05:34:58 pm
hi peter
iv been using vivastreet for a while now, since seeing this thread iv tried including my website however when they modify  they just take it out again, they also take out words and then my ad doesn't make sense, iv tried to modify again today however once again website and new wording just removed! any advice? Gem


This is the reason why I never dabbled to begin with after the announcement of good news.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 14 July 2013, 08:41:27 pm
Have the people wanting to discuss individual ads in detail tried using the Customer Services email/phone number given in Vivastreet's signature (and included with a request that they do so)?

I suspect you'll get your problem sorted out much faster - they're not going to be on here 24 hours a day and it's not really what this thread is for :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 14 July 2013, 08:44:24 pm
hi peter
iv been using vivastreet for a while now, since seeing this thread iv tried including my website however when they modify  they just take it out again, they also take out words and then my ad doesn't make sense, iv tried to modify again today however once again website and new wording just removed! any advice? Gem

Hi Gem, thanks for the feedback. Sorry you seem to be having issues, could you please email me your ad id or email address? I can then investigate which agent is modifying your ad as all changes are tracked on our system. Can you also include the ad text so I can also vet this? es@vivastreet.com

Thanks.

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 14 July 2013, 08:46:32 pm
Have the people wanting to discuss individual ads in detail tried using the Customer Services email/phone number given in Vivastreet's signature (and included with a request that they do so)?

I suspect you'll get your problem sorted out much faster - they're not going to be on here 24 hours a day and it's not really what this thread is for :).

Thanks Amy, I do try to look a few times a day but yes emailing es@vivastreet.com should give you all a quicker response!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 14 July 2013, 08:51:15 pm
Plus it means this thread isn't constantly getting bumped back to the top for no good reason.

General discussion and feedback is fine, but any individual enquiries need to be addressed directly to the site and the people who are paid to deal with them. The thread has been helpful, but the forum is not a subdivision of the VS customer service department and nor is it going to become one.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 14 July 2013, 10:51:42 pm

Hahaha!! Sorry too much tech talk is never fun ;) Let me know if you have any more issues.

Thanks,

The Vivastreet Team - Peter

Its still not clickable Peter  :( :FF


It's not clickable because its not hyper linked   Or whatever they call it  so no matter what you do to your add it won't be clickable unless they change the way the viva st works in some way or other 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 15 July 2013, 11:48:52 am

Hahaha!! Sorry too much tech talk is never fun ;) Let me know if you have any more issues.

Thanks,

The Vivastreet Team - Peter

Its still not clickable Peter  :( :FF


It's not clickable because its not hyper linked   Or whatever they call it  so no matter what you do to your add it won't be clickable unless they change the way the viva st works in some way or other

'samazing how they are such a worldwide venture and they don't have a proper geo-database, and don't understand how to insert links. ::). Could do with a bit of catch up really.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 July 2013, 09:39:50 am

Hahaha!! Sorry too much tech talk is never fun ;) Let me know if you have any more issues.

Thanks,

The Vivastreet Team - Peter

Its still not clickable Peter  :( :FF


It's not clickable because its not hyper linked   Or whatever they call it  so no matter what you do to your add it won't be clickable unless they change the way the viva st works in some way or other

Hi Paris, Yes the site was designed not to allow clickable links, I have now spoken to the tech team and its not a 'quick fix' to remove this I have logged this as a request and will send it over to the business for consideration and feedback on a time frame once I have this.

Hi Strawberry, we are in 18 countries so 'kind of' worldwide - we actually purchased the royal mail database to build our geos in the UK market and obviously can investigate any errors when they are flagged to us by user (as you did thank you). Like all companies we have a process for fixing bugs and errors on site that involve going through a chain of departments until they are resolved / fixed.

Thanks,

Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 28 July 2013, 08:04:26 am
Is this some kind of joke?

Completely re-writing my profile with the "crazy" tagline: "star escort crazy" & "the lot e and then some"

Beyond livid.  :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 28 July 2013, 12:15:03 pm
Is this some kind of joke?

Completely re-writing my profile with the "crazy" tagline: "star escort crazy" & "the lot e and then some"

Beyond livid.  :FF


KDB, I'm sorta lost. What you livid at?  Is what some kinda joke?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 28 July 2013, 08:32:32 pm
I'm livid at them making my advert look like a joke!  :FF

Crazy indeed...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 28 July 2013, 10:04:25 pm
Ah right, as I didn't see your ad I cant comment.  Sorry to hear things didn't work out for you. I understand now.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 July 2013, 09:33:01 am
Is this some kind of joke?

Completely re-writing my profile with the "crazy" tagline: "star escort crazy" & "the lot e and then some"

Beyond livid.  :FF

Hi KDB, can you email me the details and your ad ID? Not sure what exactly you believe has happened but in the admin we can track all actions on an ad eg if someone internally (to the exact agent) or externally has changed your ad.

es@vivastreet.com

Thanks,

Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 30 July 2013, 01:57:28 pm
iv tried including my website however when they modify  they just take it out again, they also take out words and then my ad doesn't make sense, iv tried to modify again today however once again website and new wording just removed! any advice? Gem

Same here.  So frustrating! They even added "crazy" into my listing!  So not on.

 :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 30 July 2013, 09:31:54 pm
iv tried including my website however when they modify  they just take it out again, they also take out words and then my ad doesn't make sense, iv tried to modify again today however once again website and new wording just removed! any advice? Gem

Same here.  So frustrating! They even added "crazy" into my listing!  So not on.

 :FF

Have you emailed Peter?He's usually very quick and eager to please.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 31 July 2013, 12:33:28 am
Sure have...

Nothing; same website deletion & profile messing   :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 31 July 2013, 05:43:43 am
Sure have...

Nothing; same website deletion & profile messing   :FF

Did he reply and discuss it with you?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 31 July 2013, 07:01:42 am
Just to add to what Strawberry said, can I remind members to use the email address/contact details supplied by the advertiser and not send them PMs via the forum? Since they can't send or reply to these, it'll get you about as far as a one wheeled skateboard.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 31 July 2013, 09:30:34 am
Sure have...

Nothing; same website deletion & profile messing   :FF

Did he reply and discuss it with you?

Oh yes I got a very nice message that said: "No one should be changed your ad to remove links (as long as they go to your own website) and especially not adding in Derogatory wording, I am cc'ing in Phil the moderation team lead to investigate this for you. We will feedback as soon as we have any answer."


Then the next day:

"Hi, Thank you for posting your ad on Vivastreet.co.uk your ad contained text that is unsuitable for the website, it has been removed; but your ad was accepted Kind regards, Vivastreet team www.vivastreet.co.uk "

 :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 July 2013, 09:49:42 am
Sure have...

Nothing; same website deletion & profile messing   :FF

Did he reply and discuss it with you?

Oh yes I got a very nice message that said: "No one should be changed your ad to remove links (as long as they go to your own website) and especially not adding in Derogatory wording, I am cc'ing in Phil the moderation team lead to investigate this for you. We will feedback as soon as we have any answer."


Then the next day:

"Hi, Thank you for posting your ad on Vivastreet.co.uk your ad contained text that is unsuitable for the website, it has been removed; but your ad was accepted Kind regards, Vivastreet team www.vivastreet.co.uk "

 :FF

Hi KDB,

I have sent you an email directly, explaining you should have received an email from our CS team leader (Phil). Firstly your ad was not deleted and as a good will gesture we in fact upgraded it to our top package, secondly the link was removed due to the fact it contained the word b*tch which is on a flag list for the site. We had a discussion about this and agreed to allow the website link and this was then placed on your ad.

I just wanted to post this reply as we do aim to resolve any issues as quickly as possible , I do check the forum but for a quicker response please also send to the es@vivastreet.com as Amy and Strawberry mention.

Thank you,

Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: KDB on 31 July 2013, 09:53:06 am
You guys are certainly quick once things go public that is for absolute sure!

Thank you very much for upgrading my profile - as ever - in moderation.  Is "Adult" now a dirty word?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 July 2013, 10:08:43 am
You guys are certainly quick once things go public that is for absolute sure!

Thank you very much for upgrading my profile - as ever - in moderation.  Is "Adult" now a dirty word?

Hi KDB, if you call our CS line our average answer time is normally less than a few mins and average email time is within 4 hours (between 8am-5pm). The es@ inbox has been created especially for Saafe user to report any issues raised on the forum.
I understand by engaging on this site we have to take peoples feedback good or bad, but we have certainly learnt a lot and are implementing and discussing all points raised to try and improve your experiences. Adult isn't a word that our filters block and I dont consider it a 'dirty' word.

Thanks,

Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: India597 on 02 October 2013, 08:59:05 pm
Hi,

I have been trying to place a listing on Vivastreet, but they keep refusing the text in my ad. They edit it by deleting words so it doesnt make sense. Im not writing anything graphic, just the basic services i offer.

For example they deleted the words BBW, GFE, oral, sensual, sexy from what i wrote, but didnt replace them with anything, they published it, so it looked like i had no clue about grammer! I'm assuming its done automatically by a computer. I have re-written it 3 times but they still keep deleting the words. For first impressions it looks dreadful!

Its ?30 for the month, but if i cant write it as i like and sell myself how i like too, then it seems a waste of money. Its too late now as they have taken the money.

Has anyone else had this problem? Its under the Escort listing, so i dont understand why it is a problem if i use the words BBW, GFE, oral, sensual and sexy amongst others!

Thanks in advance  :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 02 October 2013, 09:03:35 pm
India, I've moved this here so that Vivastreet can come and explain it if they want to (obviously they can't post in Q&A). There are also contact details posted elsewhere in this thread if you want to try ringing them in the morning :).

it looked like i had no clue about grammer!

*cough* ;D
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 02 October 2013, 11:42:58 pm
India, as far as I know, Vivastreet are like AW and don't allow all words that we want to use.

I know there are restrictions but I cant remember what they are if Im honest.  You can always modify tomorrow and see what happens though the restricted words will still remain the same.

You are lucky ?30 is all that you are paying for the month.  You must be in one of the quieter places.  Places like London can be ?100+ minimum a month and up in Scotland it is a minimum of ?40 per month.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: WeeScottishlassie on 03 October 2013, 12:21:34 am
Been contacted by vivastreet offering to place a free premium ad.
Don't want to fill in details in case it's a scam. But they don't want any payment details, so not too fishy.
Anyone else had this?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 03 October 2013, 12:27:05 am
They were on here a while back offering us these ads, maybe they've just got round to you now.

Leave it till morning and do it then call office on number detailed on their site and go for option 2 I think it is, and it should go through fine.  No probs.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 October 2013, 02:30:41 pm
Hi,

I have been trying to place a listing on Vivastreet, but they keep refusing the text in my ad. They edit it by deleting words so it doesnt make sense. Im not writing anything graphic, just the basic services i offer.

For example they deleted the words BBW, GFE, oral, sensual, sexy from what i wrote, but didnt replace them with anything, they published it, so it looked like i had no clue about grammer! I'm assuming its done automatically by a computer. I have re-written it 3 times but they still keep deleting the words. For first impressions it looks dreadful!

Its ?30 for the month, but if i cant write it as i like and sell myself how i like too, then it seems a waste of money. Its too late now as they have taken the money.

Has anyone else had this problem? Its under the Escort listing, so i dont understand why it is a problem if i use the words BBW, GFE, oral, sensual and sexy amongst others!

Thanks in advance  :FF

Hi India,

Sorry to hear you have had some words deleted from your ad, can you pop me an email with your ad details so I can investigate? Some of the words you have mentioned we dont allow on the site at the moment - we have already relaxed our rules a little and are still in discussions to potentially relax a little further. Although some we absolutely should be allowing and we shouldn't be changing your ad so it makes no sense.

Thank you for moving over Amy!

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 October 2013, 02:35:38 pm
Been contacted by vivastreet offering to place a free premium ad.
Don't want to fill in details in case it's a scam. But they don't want any payment details, so not too fishy.
Anyone else had this?

Hi WSL,

We have indeed been offering trials as Lady Lust mentions, please feel free to get in contact with me direct on es@vivastreet.com. If anyone is ever in doubt about a message / potential scam please do also get in contact.

Thank you,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: India597 on 05 October 2013, 01:28:58 pm
Thankyou Amy, i wondered where this had gone   :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: India597 on 05 October 2013, 01:36:07 pm
Thankyou Peter, i will send over my details now. You didnt replace the words with any, so it didnt make sense grammar wise, i assumed a computer edited it.

I have re-written it, but its really not me. I cant sell myself at all and what i offer because you delete all words that are associated with escorts. I will never use the site again, its a waste of money, if i am not free to write what i choose. Had i known you edit them, i wouldnt have spent ?30 on it,

India
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: India597 on 05 October 2013, 02:09:26 pm
@ Lady_Lust_XXX

Yes im in Yorkshire, so probably why its cheaper. But as quite a newbie, to spend ?30 for an add that i cant write and sell myself is a waste of money.  ::)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: India597 on 05 October 2013, 02:18:41 pm
Whoops lol  ;D
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 05 October 2013, 03:42:27 pm
I kept having things deleted until simplified by keeping it short and sweet. It used to be annoying having it done all the time. The impression viva give me is that they are very strict with thier rules.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 October 2013, 04:14:12 pm
Thankyou Peter, i will send over my details now. You didnt replace the words with any, so it didnt make sense grammar wise, i assumed a computer edited it.

I have re-written it, but its really not me. I cant sell myself at all and what i offer because you delete all words that are associated with escorts. I will never use the site again, its a waste of money, if i am not free to write what i choose. Had i known you edit them, i wouldnt have spent ?30 on it,

India

Hi India,

I have received your email and replied please respond via the es@vivastreet.com address when you get chance, I do want to review the ad to ensure the moderation team haven't been too harsh on your advert.

Thank you,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 October 2013, 04:16:39 pm
I kept having things deleted until simplified by keeping it short and sweet. It used to be annoying having it done all the time. The impression viva give me is that they are very strict with thier rules.

Hi MD,

I would also be more than happy to review any content that you wish to add to your advert, please feel free to email across to me es@vivastreet.com.

Thank you,

The Vivastreet Team - Peter
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 05 October 2013, 07:51:58 pm
I have re-written it, but its really not me. I cant sell myself at all and what i offer because you delete all words that are associated with escorts.


India, I have written a very full advert on vivastreet and found if you keep your wording a little less graphic than we may be used to using then I usually have no problems.  I find having a thesaurus to hand works wonders and the fact you are in a quieter area (that's why your ad is cheaper) should work better for you.

Guys are now getting round the fact that vivastreet has an adult section and the girls advertising there has gone up by quite a number in my area, so hopefully you will feel the money you spent has been well worth it.  After all, not everyone has heard of Adultwork and AW does not come up in search engines as far as im aware anyway.

Good luck and hope you get it sorted out.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 January 2014, 12:09:42 pm
Adsdating,timesdating,freedatingwebsite were 3 I found myself on. They also own escortmagazine which as confusing as it sounds is a website. I have an ad on there because it is free but started finding myself on these 'dating' sites after advertising on both viva and escortmagazine with my original advert take word for word. As I only write it that way for viva and escort (without rates and services etc) I know its from there.

Hey Bibi, the first 3 sites you mention have nothing to do with Vivastreet (they have probably copied your details from our site). I can confirm if you put an ad on Vivastreet it only goes on VS we dont share these details with anybody else.

Its worth mentioning Escort Mag is in fact a 'sister company', but we would not even place your ad on this site without your permission.

If you need any more information please feel free to contact us @ es@vivastreet.com

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 05 January 2014, 02:13:41 pm
I've moved this here, since it's the correct thread for Advertisers to interact with members - if members have specific question for the VS admin they have contact details in their signature. Now all I have to do is try to work out how an Advertiser managed to make a post in the Q&A section, even if it wasn't publicly visible until I OKd it >:(.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 11 February 2014, 07:22:22 am
I took up the offer and have been pleasantly surprised by how it has worked for me.

I have noticed a distinct increase in calls and business (I live in quite a remote spot so don't get the quantity of work that city dwellers do)

The only irritant is that I can't change my location that they have given me and it's rather a large city that is over half an hour away from my work.  SOME clients actually read the profile, where I say where I am based, but most don't so I have to keep explaining which is getting pretty boring.  I have emailed them directly but not heard anything.

Would I recommend? YES but I took a lot of care in writing my profile.

Hope this helps any of you who can't make a decision.  It's free to start with so give it a go!

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 February 2014, 02:26:28 pm
I took up the offer and have been pleasantly surprised by how it has worked for me.

I have noticed a distinct increase in calls and business (I live in quite a remote spot so don't get the quantity of work that city dwellers do)

The only irritant is that I can't change my location that they have given me and it's rather a large city that is over half an hour away from my work.  SOME clients actually read the profile, where I say where I am based, but most don't so I have to keep explaining which is getting pretty boring.  I have emailed them directly but not heard anything.

Would I recommend? YES but I took a lot of care in writing my profile.

Hope this helps any of you who can't make a decision.  It's free to start with so give it a go!

Hi Megan,

Thank you for the feedback and glad the site is working well for you in terms of calls and business. I am sorry to hear that you are experiencing a problem on the location front, your email will have gone to our general customer service box but could you please forward it onto es@vivastreet.com and I can look into it asap for you and hopefully help you resolve this issue.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 06 March 2014, 08:05:59 am
I must admit Vivastreet has been a Godsend the last few days in different parts of Scotland. Have used a different number for Vivastreet and I would say I have had just as many clients from there as Adultwork. So far the change of location feature has worked out well too. However, if you are going to only need to change it once or twice within the month it would probably be best to just buy 2 or 3 adverts.
Can't say yet how it will work in the South East and London.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 07 March 2014, 08:58:43 am
I only just realised that even though you input your phone number, VS impose their 070 number over the top. I'd recently received an email from them offering a free 1 month advert and thought I'd make use of it, got into my account did what they instructed which was to send an email with the ad number, no response. I eventually paid for the ad and it's only just last night whilst making some changes I realised the little box that was ticked  (something like Vivaprotect) which had covered my own number with one starting with 070.

Ok my fault for not remembering they do this, but worth knowing incase it slips by anyone else. It appears to be an automatic thing that you have to actively find and untick.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 March 2014, 10:27:30 am
I must admit Vivastreet has been a Godsend the last few days in different parts of Scotland. Have used a different number for Vivastreet and I would say I have had just as many clients from there as Adultwork. So far the change of location feature has worked out well too. However, if you are going to only need to change it once or twice within the month it would probably be best to just buy 2 or 3 adverts.
Can't say yet how it will work in the South East and London.

Hi LOTM, Thank you for the feedback - glad the site seems to be working well for you. Please feel free to drop us an email when you are in the South East and we can see what we can do for your advert!

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 March 2014, 10:31:15 am
I only just realised that even though you input your phone number, VS impose their 070 number over the top. I'd recently received an email from them offering a free 1 month advert and thought I'd make use of it, got into my account did what they instructed which was to send an email with the ad number, no response. I eventually paid for the ad and it's only just last night whilst making some changes I realised the little box that was ticked  (something like Vivaprotect) which had covered my own number with one starting with 070.

Ok my fault for not remembering they do this, but worth knowing incase it slips by anyone else. It appears to be an automatic thing that you have to actively find and untick.

Hi Strawberry,

Thank you for your feedback, yes we do have 070's on the site but you can opt out (we are just in the process of updating the tick box to opt in rather than out). I am sorry that you dont seem to have had a reply with regards to the free ad, I look after the es@vivastreet inbox and havent seen this. Please do resend to me and we can upgrade your current ad or offer you a free one for next time - whatever works best for you.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Ebonypru on 07 March 2014, 01:01:12 pm
Having abstained from advertising on Vivastreet for a while, but reassured by this thread that things have changed, I went ahead and advertised with all the bells and whistles.  Advert approved, no photos removed. 

I change location, nothing else, no text change, no photos added, and it goes into moderation for a few hours and I get a message now that photos have been removed.  What I don't get is, doesn't the person moderating the photos the second time around feel foolish to be over-riding what a colleague had previously approved?   One of the ones removed is me fully dressed as an office secretary!!!  In fact, another one is me in lingerie, no "money-shots" showing.

Pru
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 07 March 2014, 01:06:04 pm
I only just realised that even though you input your phone number, VS impose their 070 number over the top. I'd recently received an email from them offering a free 1 month advert and thought I'd make use of it, got into my account did what they instructed which was to send an email with the ad number, no response. I eventually paid for the ad and it's only just last night whilst making some changes I realised the little box that was ticked  (something like Vivaprotect) which had covered my own number with one starting with 070.

Ok my fault for not remembering they do this, but worth knowing incase it slips by anyone else. It appears to be an automatic thing that you have to actively find and untick.

Hi Strawberry,

Thank you for your feedback, yes we do have 070's on the site but you can opt out (we are just in the process of updating the tick box to opt in rather than out). I am sorry that you dont seem to have had a reply with regards to the free ad, I look after the es@vivastreet inbox and havent seen this. Please do resend to me and we can upgrade your current ad or offer you a free one for next time - whatever works best for you.

Thanks,

The Vivastreet Team - Finny

Thanks I've resent. Did you ever work out how to include a proper website link?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 07 March 2014, 01:16:56 pm
Strawberry, as far as I'm aware their system will not allow a direct link on the ads.  I asked about it a while back and that is what I was told   ::)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 March 2014, 05:38:10 pm
Having abstained from advertising on Vivastreet for a while, but reassured by this thread that things have changed, I went ahead and advertised with all the bells and whistles.  Advert approved, no photos removed. 

I change location, nothing else, no text change, no photos added, and it goes into moderation for a few hours and I get a message now that photos have been removed.  What I don't get is, doesn't the person moderating the photos the second time around feel foolish to be over-riding what a colleague had previously approved?   One of the ones removed is me fully dressed as an office secretary!!!  In fact, another one is me in lingerie, no "money-shots" showing.

Pru

Hi Pru,

Thanks for getting in contact, I am very surprised that your photos have been removed from what you say they showed? We have been very busy of late and had to  bring in some extra heads, but we should still be following the same rules. Can you please email me with the ad ID and the photos and any changes that were made and I will look into this for you and feedback as to what happened.

Thanks,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 March 2014, 05:43:31 pm
Strawberry, as far as I'm aware their system will not allow a direct link on the ads.  I asked about it a while back and that is what I was told   ::)

Hi Stawberry and Lady Lust,

Good news we are currently testing the clickable link solution in some of the smaller categories to ensure it is bug free and wont cause any issues. It will be show towards the top of an ad next to the phone number and email. I will try and get a test ad set up so I can show what it will look like next week and post in the forum and get your feedback. we are hoping to have the final version if all goes well with testing in the next month or so.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 07 March 2014, 06:36:22 pm
Strawberry, as far as I'm aware their system will not allow a direct link on the ads.  I asked about it a while back and that is what I was told   ::)

Hi Stawberry and Lady Lust,

Good news we are currently testing the clickable link solution in some of the smaller categories to ensure it is bug free and wont cause any issues. It will be show towards the top of an ad next to the phone number and email. I will try and get a test ad set up so I can show what it will look like next week and post in the forum and get your feedback. we are hoping to have the final version if all goes well with testing in the next month or so.

Thanks,

The Vivastreet Team - Finny

I resent the email I sent in January and between me and the Vivastreet team they've now posted the previous ad - so I have two ads running on the same page, one with old details, one I submitted and paid for a few weeks back. What a mess!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 07 March 2014, 06:52:47 pm
The free repost which is now 'featured' has also included the 070 number and won't let me remove it (I'm also not wanting my phone number on my ad at all) without me paying.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 07 March 2014, 08:32:07 pm
Having abstained from advertising on Vivastreet for a while, but reassured by this thread that things have changed, I went ahead and advertised with all the bells and whistles.  Advert approved, no photos removed. 

I change location, nothing else, no text change, no photos added, and it goes into moderation for a few hours and I get a message now that photos have been removed.  What I don't get is, doesn't the person moderating the photos the second time around feel foolish to be over-riding what a colleague had previously approved?   One of the ones removed is me fully dressed as an office secretary!!!  In fact, another one is me in lingerie, no "money-shots" showing.

Pru


This happened to me many times. What one mod allowed the other didn't. Because all have different beliefs is my conclusion of what is and isn't allowed. Talking from experience many times with this problem. Until had enough and put a smart elegant plain jane photo up all covered.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 08 March 2014, 11:39:23 am
Just thought I'd clear up the hash of messages I made yesterday.

VS as indicated advised me to forward the email I sent in January. The deal was free advertising for 1 month all  you had to do was email them with the ad number - which is what I had done, but when no reply I created another ad with some updated details paid and posted that.

Few days ago I noticed they had applied the 070 number to that paid ad so removed in and also removed my phone number - I am no longer taking new client enquiries by telephone.

Following their post on here and not thinking, I forwarded the email I sent in January which obviously had the previous ad identifying number on it.

They then posted and featured the old ad which had couple of slightly different details on it, the old ad also automatically had the 070 number which was attached to my mobile number..............so I went into modify and tried to alter the information and get rid of firstly the 070 then my own phone number. Each time I tried to change anything it asked me for payment details for the ad. Interestingly the ad had it's photos removed, these had been previous accepted.

So when you looked in my area you got a featured ad with no photo and another ad below in same working name with photos and slightly different details, one had a phone number, one didn't.

Ok some of this mix up was my stupidity not remembering the email from January had the old ad number on it, but if I'd been able to go in and change things a bit it would have been ok. I also thought that VS might notice they now were running 2 ads which were slightly different but guess they were just trying to get an ad up.

I have told them to remove the featured ad, which they now have done.

Partly my own fault for not remembering things had changed since January, but at least it's off now!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 March 2014, 10:20:18 am
Having abstained from advertising on Vivastreet for a while, but reassured by this thread that things have changed, I went ahead and advertised with all the bells and whistles.  Advert approved, no photos removed. 

I change location, nothing else, no text change, no photos added, and it goes into moderation for a few hours and I get a message now that photos have been removed.  What I don't get is, doesn't the person moderating the photos the second time around feel foolish to be over-riding what a colleague had previously approved?   One of the ones removed is me fully dressed as an office secretary!!!  In fact, another one is me in lingerie, no "money-shots" showing.

Pru


This happened to me many times. What one mod allowed the other didn't. Because all have different beliefs is my conclusion of what is and isn't allowed. Talking from experience many times with this problem. Until had enough and put a smart elegant plain jane photo up all covered.

Hi Pru,

We have greatly relaxed the rules for photos, I would be happy to take a look at any photos you would like to use and advise if they meet the guidelines. As will anybody else that feels photos have been rejected that meet our rules, please do contact me with your ad id - we can then investigate and speak with the relevant agent. If nobody does get in contact it makes finding and resolving the problem a little harder.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 March 2014, 10:21:58 am
Just thought I'd clear up the hash of messages I made yesterday.

VS as indicated advised me to forward the email I sent in January. The deal was free advertising for 1 month all  you had to do was email them with the ad number - which is what I had done, but when no reply I created another ad with some updated details paid and posted that.

Few days ago I noticed they had applied the 070 number to that paid ad so removed in and also removed my phone number - I am no longer taking new client enquiries by telephone.

Following their post on here and not thinking, I forwarded the email I sent in January which obviously had the previous ad identifying number on it.

They then posted and featured the old ad which had couple of slightly different details on it, the old ad also automatically had the 070 number which was attached to my mobile number..............so I went into modify and tried to alter the information and get rid of firstly the 070 then my own phone number. Each time I tried to change anything it asked me for payment details for the ad. Interestingly the ad had it's photos removed, these had been previous accepted.

So when you looked in my area you got a featured ad with no photo and another ad below in same working name with photos and slightly different details, one had a phone number, one didn't.

Ok some of this mix up was my stupidity not remembering the email from January had the old ad number on it, but if I'd been able to go in and change things a bit it would have been ok. I also thought that VS might notice they now were running 2 ads which were slightly different but guess they were just trying to get an ad up.

I have told them to remove the featured ad, which they now have done.

Partly my own fault for not remembering things had changed since January, but at least it's off now!

Hi Strawberry,

I am very sorry for the mistake on your account, one of my colleagues will be giving you a call later to ensure everything is as you need.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: RR on 19 March 2014, 10:25:26 am
I have been very impressed with VS to be honest. Considering renewing my ad.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 19 March 2014, 01:57:05 pm
Can I ask will Viva Street be doing some thing similar to Adult work regarding a not too pornographic photo?. I don't have one myself on there but just curious?.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 19 March 2014, 03:38:27 pm
Can I ask will Viva Street be doing some thing similar to Adult work regarding a not too pornographic photo?. I don't have one myself on there but just curious?.

Hi Meetingdiversity, thanks for getting in touch. We have no plans to change our current photo moderation rules (which we only relaxed around a year ago), our rules have always been a 'little' stricter than AdultWork and others in that we don't allow any hard images or nudity below the waist.

We are obviously monitoring any new laws or legislation that comes out and will keep our site well within these boundaries going forward.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 19 March 2014, 03:43:11 pm
I have been very impressed with VS to be honest. Considering renewing my ad.

Hi RR, thanks for the feedback. We are always glad when we have positive feedback from a site user, if we can do anything more to help you renew your ad please drop me an email.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 19 March 2014, 06:38:46 pm
Seriously would be in trouble this week if I hadn't been on Vivastreet.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 19 March 2014, 09:00:47 pm
Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: strawberry on 19 March 2014, 11:46:00 pm
Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass

That might be the card provider, I had similar experiences and my card provider would phone 5 minutes later (I've had card fraud in the past).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 20 March 2014, 12:22:26 am
Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass

That might be the card provider, I had similar experiences and my card provider would phone 5 minutes later (I've had card fraud in the past).


Possibly but It's bloody annoying when you know you have money on the card and they won't accept it
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 March 2014, 11:21:27 am
Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass

Hi ParisB, thanks for the feedback. Just to try and address your 2 points;

Payments - We know this can be a little frustrating and sometimes this can be down to the rules we have in place to limit fraudulent transactions, but also as Strawberry mentions sometimes it can randomly be your bank (if this happens we can potentially check with the card team and they can see if it is your bank or one of our rules, feel free to ask for me if this happens). Just to let you know we are working on a credit system at present and this should be available later in the year, which could potentially help solve some of the genuine people that get caught in fraud prevention.

Ad changes / payments on mobile and Ipads - We have to hold our hands up and say we have been a little slow to work on this project, due to over commitments in the business - but this project is now underway and we are hoping it will be live around June / July time. The main reason it wasn't seen as a priority was because all these items work on desktop, but we understand that more and more of our users are using mobiles and tablets which has helped us to push this project forward with the business.

Also the clickable link solution that many of you requested is also in the final stages of being testing and should be available in around a month for all users (if everything goes well). This is is a link to a test ad, any feedback is more than welcome.

http://  adult.vivastreet.co.uk/adult-services+london-n4/test-ad-/94438190

Thank you,

The Vivastreet Team - Finny




[Link edited to make non clickable]
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 March 2014, 02:27:21 pm
Its a pity that viva st can't sort out the problem when  you try to make changes on a ipad/ iPhone

At presentI  Can see my account but can't edit it or make any changes or pay anything only delete it

If I want to do anything I have to ring up as I'm often changing locations this is a pain in the ass to do

The guy I spoke who was helpful but said at present nothing that he can do as its a bug / software problem   at viva st end and they are trying to sort out

I also have had numerous problems when trying to pay on line with the system  rejecting several credit and debit cards which I know are in credit and ave a very high credit limit on each on

As I often move location to take advantage of the cheaper featured advertising in some areas its a real pain other ass

Hi ParisB, just to let you and all Ipad / Tablet users - you can download a free app called 'Dolphin Browser' and it allows you to open the site in desktop mode with all functionality so a 'work around' until the new project is completed.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 20 March 2014, 10:52:52 pm
after many times when my pics were deleted even if they werent showing nudity, words changed or deleted making my ad being meaningless, many times in past few years when I wasted time exchanging mails with vivastreet team about my ad, this was the last drop:

mail sent to vivastreet on  28 December 2013 @ 18:43:17. 
Hi, im trying to repost my ad and it seems something is wrong, I checked the box for 19,99 but when I proceed to payment it shows TOTAL 0 and I cant pay for renewal

Please help, thank you


and the response was:

Dear hotblondie28,
Thank you for your message.

After checking your account, I find that your ads are expired.
I suggest you create new one and you are more than welcome to post on our website.
Feel free to contact me if you encounter problems when posting your ad or if you would like more information about our featuring options.
Please feel free to contact me if you have any further questions.
 
Have a nice day.
Kind regards,
The Vivastreet Team


I didnt want to create a new ad, I wanted to renew my old one, I still had the option to renew it showing, but I couldnt pay for it. If it was expired, I should have had some warning about that I think.  Why I wasnt allow to renew I dont know but after having 2-3 bookings a month from vivastreet, I will not bother anymore with this site, sorry to say this.

You people need some clear internal guide for your team to follow and aply, not mod x allowing a picture and mod y deleting it next day for example.

I am sorry if I seem rude, wasnt my intention, but its a saying where Im from: the wolf may change his fur, but never his actions.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 March 2014, 11:56:42 am


I didnt want to create a new ad, I wanted to renew my old one, I still had the option to renew it showing, but I couldnt pay for it. If it was expired, I should have had some warning about that I think.  Why I wasnt allow to renew I dont know but after having 2-3 bookings a month from vivastreet, I will not bother anymore with this site, sorry to say this.

You people need some clear internal guide for your team to follow and aply, not mod x allowing a picture and mod y deleting it next day for example.

I am sorry if I seem rude, wasnt my intention, but its a saying where Im from: the wolf may change his fur, but never his actions.

Hi Hotblondie28, thank you for your feedback. I have passed your comments onto the Head of Customer Service and the appropriate training will be provided to the agent that altered your ad, as you suggest we do in fact have a very detailed moderation guide and training for agents - but due to human error unfortunately  we can not guarantee to get it right 100% of the time.
I will pass the bug you encountered when trying to renew the ad onto the tech team to investigate and we will of course feedback to you, our CS team will attempt to give you a quick call later today and we hope you will let us offer you a goodwill gesture to try our site again and please accept our apologies.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: RR on 22 March 2014, 11:48:26 am
Hey there,

I went to renew my old ad - despite it being there Thursday, on Friday it had completely gone. Bit hacked off because I had to make it VS friendly and I liked the blurb in that ad. I emailed you early on Friday and despite the fact your team are usually prompt at emailing back, I haven't heard anything. I accept its the weekend now, so don't expect a reply until Monday but still, its had an impact as I've now likely got to rewrite it from scratch, upload new photos again etc.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 March 2014, 04:59:01 pm
Hey there,

I went to renew my old ad - despite it being there Thursday, on Friday it had completely gone. Bit hacked off because I had to make it VS friendly and I liked the blurb in that ad. I emailed you early on Friday and despite the fact your team are usually prompt at emailing back, I haven't heard anything. I accept its the weekend now, so don't expect a reply until Monday but still, its had an impact as I've now likely got to rewrite it from scratch, upload new photos again etc.

Hi RR,

Sorry your email didn't get picked up on Friday, we normally answer these within 4-6 hours - but we do have some weekend cover, please can you directly email my colleague Zoe@vivastreet.com and she can try and assist you this weekend.

Thanks,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: RR on 22 March 2014, 05:11:15 pm
Thanks, will do :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Libertariana on 25 March 2014, 08:33:10 am
It seems sensible that you might endeavour to offer more options of method of payment; other than credit cards.  Why are you preventing us from using debit cards such as Maestro etc?  I see this as a basic facility.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 March 2014, 03:33:20 pm
It seems sensible that you might endeavour to offer more options of method of payment; other than credit cards.  Why are you preventing us from using debit cards such as Maestro etc?  I see this as a basic facility.

Hi Libertariana, thanks for the feedback.

I have just checked with our accounts team and we apparently do accept Maestro payments, as they are part of the Mastercard group please select this option at the payment stage. We also accept many of the prepaid cards like Spark, Cash Passport etc.

Its worth letting you know we are also exploring other payment methods such as UKash, if you have any others you would like to see on the site, please let me know and I can pass onto the payment team.

If you do have any issues making payment, please do email me directly es@vivastreet.com and I will be able help you further.

Thank you,

Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 25 March 2014, 03:59:24 pm
It would make things easier if the PayPal was added as a form of payment. Some other sites use it's very convenient. Can this option be thought about adding?.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 March 2014, 04:14:25 pm
It would make things easier if the PayPal was added as a form of payment. Some other sites use it's very convenient. Can this option be thought about adding?.

Hi Meetingdiversity, thanks for the feedback. We do in fact have Paypal on the non 'adult' parts of the website - we have spoken to Paypal in the past about adding them to our 'adult' categories and they have said this is against there t&c's - do you have example of a prominent escort site that do? I would like to pass this onto the accounts team so they can see an example of this integration.

If its only a 'small' company / site they may be taking a risk in breaching Paypals t&c's, which we would not as a business. Otherwise we know in America that Paypal has started to 'dip its toes' in the adult world.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 25 March 2014, 04:16:05 pm
No adult sites that have used more other normal ones.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 March 2014, 04:27:33 pm
No adult sites that have used more other normal ones.

Hi Meetingdiversity, no problem - if we do hear anything on Paypal accepting 'adult' transactions we will of course look to implement this as soon as possible.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 25 March 2014, 06:53:06 pm
No adult sites that have used more other normal ones.

Hi Meetingdiversity, no problem - if we do hear anything on Paypal accepting 'adult' transactions we will of course look to implement this as soon as possible.

Thanks,

The Vivastreet Team - Finny

Paypal don't allow their accounts to be used for actual adult services (meaning we can't use it to take deposits/payments without risking having our accounts frozen and our money taken back) but you're not offering adult services - you're selling advertising. There are plenty of stores selling adult DVDs, sex toys and so on which use it - Lovehoney, for starters - and I honestly can't see what their problem is apart from that they're being even more twattish than usual.

It's your concern entirely if you want to dig your heels in but it's yet more discrimination, and a threat to dump them in favour of somebody else might put the wind up them a bit (and be funny :)).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 26 March 2014, 11:12:38 am

Paypal don't allow their accounts to be used for actual adult services (meaning we can't use it to take deposits/payments without risking having our accounts frozen and our money taken back) but you're not offering adult services - you're selling advertising. There are plenty of stores selling adult DVDs, sex toys and so on which use it - Lovehoney, for starters - and I honestly can't see what their problem is apart from that they're being even more twattish than usual.

It's your concern entirely if you want to dig your heels in but it's yet more discrimination, and a threat to dump them in favour of somebody else might put the wind up them a bit (and be funny :)).

Hi Amy, thanks for the suggestion and also the website example. I have passed this across to our finance team and also asked when we last broached the subject of using Paypal in adult.

Will keep you all updated on conversations.

Thank you,

Finny  :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Miss Delaney on 28 March 2014, 12:48:38 pm
Hi Vivastreet

I noticed you are online hope you still are when i post this what are the rules with having my personal website address within my vivastreet ad is this allowed? I phoned up yesterday and the person i spoke with wasnt very clear he said i can add my website address to my details i did but nothing shows up on the add its self as far as i'm aware? Thanks in advance for your reply.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 March 2014, 05:03:24 pm
Hi Vivastreet

I noticed you are online hope you still are when i post this what are the rules with having my personal website address within my vivastreet ad is this allowed? I phoned up yesterday and the person i spoke with wasnt very clear he said i can add my website address to my details i did but nothing shows up on the add its self as far as i'm aware? Thanks in advance for your reply.

Hi Lollipopps, you can add in your website address - the only issue is it wont be 'clickable' but the user will still be able to see it and copy and paste if they wish to visit your site. We are working on a clickable solution as per other comments and this should be available in the coming months.

Any problems getting the weblink into your ad please email be direct and I can help.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Miss Delaney on 28 March 2014, 05:07:55 pm
I shall email you direct then as the person i spoke to advised me not to write my website details in the actual advertisement which is opposite to what you have just said. Thanks for your reply.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 March 2014, 05:13:02 pm
I shall email you direct then as the person i spoke to advised me not to write my website details in the actual advertisement which is opposite to what you have just said. Thanks for your reply.

Sorry you were advised that, did you catch the agents name and I can pass this on as a training issue. Look forward to your email.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 31 March 2014, 01:19:21 am
Hello

My advert has expired again and I emailed you directly (ats and es addresses) but no reply

Also - if I edit my advert and untick the box for the security telephone it ignores it when I send and reclicks to select using one of your 07 numbers.  This is particularly irritating!

Thanks
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 March 2014, 10:07:19 am
Hello

My advert has expired again and I emailed you directly (ats and es addresses) but no reply

Also - if I edit my advert and untick the box for the security telephone it ignores it when I send and reclicks to select using one of your 07 numbers.  This is particularly irritating!

Thanks

Hi Megan,

I just checked the es inbox and dont have any emails form you? Could you please resend and I will look into asap for you.

The 070 issue is know, when you modify your ad you have to untick it - its a bug sorry and is being worked on.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 May 2014, 12:50:14 pm
Hi Saafe users,

As you may know we have launched a new website to market www. pleasuretomeetyou.co.uk (free to post website) ? its still very early in development and we have lots more features to come but we would appreciate your feedback on the direction we have taken.

The new site has a social feed style element and any updates will result in your ad being moved to the top of the listings. We also have a number of additional features coming out over the next few months such as reviews (client and user), videos and a mobile friendly site.

We would also like to offer all Saafe users that post on our new site, a free feature of their choice on any current Vivastreet ad (worth upto ?99). To take advantage of this offer please email Zoe@pleasuretomeetyou.com with both ad ID?s and the feature you would like on your Vivastreet ad.

The new site is not going to replace Vivastreet in the short to medium term, but with a new standalone adult platform we can respond to feedback and the changing marketplace a lot quicker.

As with any new site it will take some time to get traction and send you quality contacts, but towards the end of the month we will begin marketing efforts.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 20 May 2014, 11:39:09 am
I have tried but not I phone friendly. X
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 May 2014, 02:18:23 pm
I have tried but not I phone friendly. X

Hi LOTM,

The mobile site is not yet completed, it will be in the next month or so - if you email the details over to me I can ask my colleague Zoe to call and help set the advert up for you?

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 21 May 2014, 10:53:35 am
Can't even get my vivastreet advert on.  :(  I have the money ready to pay you but my iPhone won't let me make a payment because Vivastreet  only Desktop friendly. :FF You won't take payment over the phone.  :FF  I spent time and money finding a desktop computer last night and it let me on to my advert. But when I tried to publish it the content lock of that computer went on.  :FF  I am on tour in Aberdeen and really want my advert on now. But looks like I won't. You don't make it easy folks do you. I won't get to my own desktop till Saturday. Really think you should be willing to accept payment over the phone until you sort site out to be mobile friendly!!!!!! :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 May 2014, 11:11:26 am
Can't even get my vivastreet advert on.  :(  I have the money ready to pay you but my iPhone won't let me make a payment because Vivastreet  only Desktop friendly. :FF You won't take payment over the phone.  :FF  I spent time and money finding a desktop computer last night and it let me on to my advert. But when I tried to publish it the content lock of that computer went on.  :FF  I am on tour in Aberdeen and really want my advert on now. But looks like I won't. You don't make it easy folks do you. I won't get to my own desktop till Saturday. Really think you should be willing to accept payment over the phone until you sort site out to be mobile friendly!!!!!! :FF

Hi LOTM,

Can you give me a call on 0207-186-0982 and I will help you get your ad online, sorry for any issues.

Thank you,

The Vivastreet Team - Zoe
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 21 May 2014, 11:17:07 am
Once again, can we keep individual cases off the board please? This is a general thread and VS have their contact details clearly posted in their signature for anybody wanting specific advice about their own situations - playing it out on the public board just for the sake of having a rant is inappropriate and contributes nothing of any interest to the rest of us.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 21 May 2014, 12:28:41 pm
Sorted. Thank you :) :) ;D
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: xw5 on 22 May 2014, 12:53:08 pm
any updates will result in your ad being moved to the top of the listings.

Obviously there has to be some way to order listings, but this will be gamed.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 May 2014, 01:10:11 pm
any updates will result in your ad being moved to the top of the listings.

Obviously there has to be some way to order listings, but this will be gamed.

Hi Xw5,

Initially ads are ordered by post date, however as we would like this site not to be 'static' and have a social / fluid feel - any ads that post a 'status' update (could be a new photo, a new location or even what the posters is up to on the particular day) it will move to the top of the listings. As other people post they in turn will move to the top.

We hope that this will intrest all users of the site as its a free way to boost the visibility of your ad for posters and to keep the most active or available ads for the users.

There are also some other basic filters on the site at the moment, but we plan to add items like 'services' to improve useability and hopefully cut back on time wasters for advertisers.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 22 May 2014, 03:25:07 pm
I prefer the original viva street with the features compared but will try at a later date. Will you phase viva street out in the future as prefer this?. As am so used to it now after a few years. Also why not keep both sites?. An established one. Whether the clients take to it is another story as to being successful. I know say it becomes popular it will be charged for like viva. It is only a new thing so getting interest. But really if it works clients contact me from the same as on viva or will be leaving the new site. So looking at it in the long run new paying escorts could lose. As there is no point paying without a good return. That is the way looking at it. Some others might agree.

I am paying enough viva suits me better. 

If viva is successful why change? For a social style look one with a new website. That doesn't look to me like viva at all.
 
With the new one it looks a bit like fb style with the statuses. I am sure a few clients it will remind them of. Especially if they don't do fb it might put them off. We have twitter etc for status. In the long run not sure about it.

It will be interesting to read about the success.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 May 2014, 04:22:54 pm
I prefer the original viva street with the features compared but will try at a later date. Will you phase viva street out in the future as prefer this?. As am so used to it now after a few years. Also why not keep both sites?. An established one. Whether the clients take to it is another story as to being successful. I know say it becomes popular it will be charged for like viva. It is only a new thing so getting interest. But really if it works clients contact me from the same as on viva or will be leaving the new site. So looking at it in the long run new paying escorts could lose. As there is no point paying without a good return. That is the way looking at it. Some others might agree.

I am paying enough viva suits me better. 

If viva is successful why change? For a social style look one with a new website. That doesn't look to me like viva at all.
 
With the new one it looks a bit like fb style with the statuses. I am sure a few clients it will remind them of. Especially if they don't do fb it might put them off. We have twitter etc for status. In the long run not sure about it.

It will be interesting to read about the success.

Hi MeetingDiversity,

Thank you for taking the time to provide some feedback, to address some of your questions;

Vivastreet being phased out? - dont worry there are no current plans in place to replace VS with the new website, we also have no plans to stop expanding and developing the 'escort' section - in fact we are accelerating the development of the 'escort section' on VS.
As you say we may be able to run both sites in the adult space as they will have a different look and feel, but likewise in the longer term (many many years!) the new site may have developed into a more popular destination.

The new site becoming popular / successful? - we know from reading the Saafe forum (among others) that a lot of people come from time to time with new sites and outright AW clones to try and take some of AW market share (most if not all unsuccessful). We cant guarantee any site will be successful, but we have learnt a lot from VS and EM sites and actually rather than build something that is a copy of existing sites we wanted to try a new spin on things - we hope it will work of course!
We are also planning to market the new site and being an 'adult' only website unlike VS, this makes our lives much easier.

Its worth repeating the new site is not complete, we have many more features to come - which we hope you will like and use as we develop the site. As you mention we do intend to add revenue features to the new site at some point, however the items in the pipeline are more aimed at users than posters.

Hope we have answered your questions so far and thanks again for the feedback.

Thank you,

The Vivastreet Team - Finny







Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 28 May 2014, 07:07:49 pm
Received an email to say Vivastreet will be down for about 16 hours on Friday 30th for maintenance. Is there no way you could do something like that on a Sunday. This Friday is Payday for many people so that would be a really bad time to do something like that.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 28 May 2014, 11:14:44 pm
Received an email to say Vivastreet will be down for about 16 hours on Friday 30th for maintenance. Is there no way you could do something like that on a Sunday. This Friday is Payday for many people so that would be a really bad time to do something like that.

I don't suppose there is any "good" time to do this.  There are girls who just work weekends and wouldn't be happy if it went down then.

There is no way to please everyone  :(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 29 May 2014, 12:30:43 am
Also may help if think about clients will come after Friday. It is good to be on multiple sites. So when this happens is not a problem.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 29 May 2014, 12:45:22 am
Received an email to say Vivastreet will be down for about 16 hours on Friday 30th for maintenance. Is there no way you could do something like that on a Sunday. This Friday is Payday for many people so that would be a really bad time to do something like that.

I don't suppose there is any "good" time to do this.  There are girls who just work weekends and wouldn't be happy if it went down then.

There is no way to please everyone  :(

I know what you mean, but on Payday lol!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 May 2014, 10:06:38 am
Received an email to say Vivastreet will be down for about 16 hours on Friday 30th for maintenance. Is there no way you could do something like that on a Sunday. This Friday is Payday for many people so that would be a really bad time to do something like that.

I don't suppose there is any "good" time to do this.  There are girls who just work weekends and wouldn't be happy if it went down then.

There is no way to please everyone  :(

I know what you mean, but on Payday lol!

Hi Everyone,

Sorry for the downtime being on Friday, it couldn't be helped. To give you a little history, Google have bought the building where our main data centre was hosted - so we have had to find a new home for it. This basically means the engineers have to carefully 'unplug' everything, put into on a large truck and drive it to a new home, then 'replug' it back in ;D

We were not the only business to have our DC in this building, but due to the notice and specialised team needed we had to work to a tight timetable.

If you need anymore information please ask me and for updates on progress please follow us on social media channels.

[removed - one link per advertiser].

Thank you,

The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 29 May 2014, 03:31:37 pm
Will we get an extra day to make up for it?  ;D
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 May 2014, 03:50:29 pm
Will we get an extra day to make up for it?  ;D

Hi LOTM,

Of course we cant have anybody losing out ;)

Even if we are just down for the minimum time (8 hours) - everybody will get a full 24 hours added to all active plans.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MissTee on 31 May 2014, 12:38:03 am
My vivastreet account doesnt show up the escort category when posting an ad, but I can search for it? Therefore my ads get taken down for being in the wrong category! .... why is that?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Caledonia on 31 May 2014, 02:19:29 pm
My vivastreet account doesnt show up the escort category when posting an ad, but I can search for it? Therefore my ads get taken down for being in the wrong category! .... why is that?

Are you using the mobile site?  Escort service doesn't seem to show when you try to place an ad on the mobile site, you need to use the desktop.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MissTee on 01 June 2014, 02:40:40 am
Thanks Chrissie, I use my tablet for all my work related stuff so that must be it!! :-/ xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 June 2014, 10:15:00 am
Thanks Chrissie, I use my tablet for all my work related stuff so that must be it!! :-/ xx

Hi MissTee,

As Chrissie points out (Thanks!) we don't currently support posting ads on our mobile and tablet devices in the escort category. We are working on this project though and it should be live in the next month or so - we will send out an email update once we are live.

Their is a work around that will allow you to post ads and make changes on your tablet and mobile, you can download a free app called 'Dolphin Browser' (as one example) and it allows you to open the site in 'desktop' mode - which means you have all our normal functionality.

If you have any problems with the work around, happy to discuss on the phone or via email below.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 June 2014, 09:39:28 am
Hey Saafe users, we are running a silent auction to help raise funds for National Ugly Mugs . I have attached the copy but head over to our blog to take part....

Fancy making your ad stand out from the crowd? Then get involved with our fundraising campaign for National Ugly Mugs and win a top notch promotional package!

At Vivastreet, we take your safety seriously. We work with Action Fraud to help report and prevent internet crime and you?ll find lots of practical tips in our adult blog on how to work as an escort safely.

As an escort or masseuse, you?re likely to work one-to-one with clients you meet online and because you do, you are likely to attract unsavoury types and be more vulnerable to theft or violent crime than someone in a ?regular? job.

But, just because it happens it doesn?t mean it has to be tolerated and that?s why we?re lending our support to the National Ugly Mugs (NUM) Scheme.

NUM was launched in 2012 to give anyone who works in the adult industries the opportunity to report clients who are threatening or dangerous.

The service collates any information about offenders, including their mobile phone number and a physical description and sends alerts out to all of its members via text or email for free.  They also feed anonymous intelligence to police if, and only if, the victim gives consent to do so.

The overall aim is to help keep sex workers safe and support them if they choose to report to the police to help the police to secure convictions.

The service was funded as a pilot scheme by the Home Office for one year and in that time 296 incidents were reported including sexual assaults, rapes, violence and fraud.

Unfortunately, like many great services, government cuts and economic difficulties mean that NUM is not getting the amount of funding it needs to keep running and while they explore other sustainable funding sources they need support from you to keep their fantastic service in operation.

How to get involved

All you need to do is, Click here to place the bid. You will not be donating this instant, you will only tell us how much you?d be willing to donate. Simple!

If you?re the highest bidder, we?ll let you know that you?ve won and ask you to submit your generous donation online through Just Giving. And, because we?re committed to the safety of anyone who uses the Vivastreet adult services, we will match the total amount raised to the value of ?500!

What will you win

The highest bidders in twelve regions across the country will be awarded with a top notch promotions package. This will raise your escort profile by making your ad stand out from the thousands already listed on Vivastreet and make it more visible to clients.

- Top of the range package on Vivastreet. Includes, 30 days: feature, highlight, repost, VIP
- Mention on Vivastreet Blog
- Mention on Adult Vivastreet Twitter
- Featured in the newsletter
- And a great deal of satisfaction for contributing towards a noble cause.

Terms & Conditions

- Not applicable for ?Change of location? plan.
- Valid only for 1 ad in Escorts & Massages category.
- If you?re the highest bidder, we?ll let you know that you?ve won and ask you to make your donation online through Just Giving. Please send us the confirmation/receipt of your donation at es@vivastreet.com. If we don?t receive the confirmation within 5 days after you?ve been contacted, your bid will be disqualified. In this case, the highest bid will be selected.

This could raise a significant sum of money for a really valuable service. Whether you work as an escort or a masseuse, everyone in any community benefits from tackling violent crime.

Any and all donations are welcome so dig deep. Ask your good clients to dig deep too and together, we can all contribute to improve safety in this field of work.

To find out more about NUM, visit their website or contact the friendly team here at Vivastreet on es@vivastreet.com who can give you more information on how you can get involved. You can also find out the latest updates about the campaign by following us on @VivaAdult_UK. Don?t forget to use @VivaAdult_UK and @NationalUglyMug when you tweet about this. Spread the word!

http:// blog.vivastreet.co.uk/adult/show-your-support-for-national-ugly-mugs-and-win-a-top-notch-promotion-package-on-vivastreet/

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Rosa on 24 June 2014, 09:56:35 pm
Interesting I've already donated a certain amount to them!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 June 2014, 10:12:36 am
Interesting I've already donated a certain amount to them!

Hi Rosa,

Glad to hear you have already donated to NUM, its a great cause!

If you already place a regular ad on Vivastreet, there is nothing to lose by entering - in fact depending on the level of bidding in certain areas you may well be able to get an advert at a discount! Of course we hope that we will raise a good sum of money for NUM, but ever little helps  :)

If you or anyone has any questions about the silent auction please get in touch.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 August 2014, 12:20:03 pm
Hi Saafe users,

Just to advise if you use 'PrimeCard' as your payment card as of the start of this month they have updated terms, this means you need to register your name to make online payments with them. You then need to use the exact name registered when making payment on VS.

This is the PrimeCard Link to register your card https:// ext.idt.net/svpeuro/register/home/login/prime/

Please note no other payment options are affected and do let me know if you have any questions.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BBW_Cora on 09 August 2014, 01:06:04 pm
I'd love to know why my advert that was previously OK'd has just had all the pictures removed when all I did was update the title of the add to say it was the last day of my tour. Annoying is an understatement and it's things like this happening that stopped me using vivastreet previously. I can't moan too much as it's the free trial advert, but it certainly doesn't encourage me to continue using Vivastreet for my next tours. :(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 10 August 2014, 12:40:02 am
I'd love to know why my advert that was previously OK'd has just had all the pictures removed when all I did was update the title of the add to say it was the last day of my tour. Annoying is an understatement and it's things like this happening that stopped me using vivastreet previously. I can't moan too much as it's the free trial advert, but it certainly doesn't encourage me to continue using Vivastreet for my next tours. :(

It has happened to me before a few times. What happens is what some allow other workers don't. I even had to simplify my advert making sure this doesn't happen. Touch wood it has been several months untouched even if update. This can be frustrating but with perseverance things will be ok. Their terms and conditions if not followed they remove.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 August 2014, 09:28:58 am
I'd love to know why my advert that was previously OK'd has just had all the pictures removed when all I did was update the title of the add to say it was the last day of my tour. Annoying is an understatement and it's things like this happening that stopped me using vivastreet previously. I can't moan too much as it's the free trial advert, but it certainly doesn't encourage me to continue using Vivastreet for my next tours. :(

Hi BBW_Cora,

Sorry to hear this. Can you drop me an email at es@vivastreet.com with your ad id number, we can take at look at this for you. It may have been a 'bug' when you modified your ad as opposed to the moderation team deleted images - but we can take a closer look to understand what has happened.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 August 2014, 09:59:35 am
It has happened to me before a few times. What happens is what some allow other workers don't. I even had to simplify my advert making sure this doesn't happen. Touch wood it has been several months untouched even if update. This can be frustrating but with perseverance things will be ok. Their terms and conditions if not followed they remove.

Hi MeetingDiversity,

Sorry if you have had issues in the past, our moderation team should treat all adverts the same. If you have instances where this has not been the case please email me directly and I will investigate. Also if anyone wants to run any ad changes past me first I am happy to help.

Due to human nature we cant always be 100%, but if you do let me know when issues have happened and we can ensure training and feedback is provided to the agent in question.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 11 August 2014, 10:50:19 am
Hi Finny, I hope you can help me too.
I recently moved and I cant change my post code from my ad, Ive submited two emails to the moderators team in the past week and I have no answer yet.
Ive just send you an email on es@vivastreet.com, thank you for your time, HB.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 August 2014, 11:24:49 am
Hi Finny, I hope you can help me too.
I recently moved and I cant change my post code from my ad, Ive submited two emails to the moderators team in the past week and I have no answer yet.
Ive just send you an email on es@vivastreet.com, thank you for your time, HB.

Hi HotBlondie28,

I have passed this onto one of our team and they will move this for you in the next hour, on VS normally you have to take a paid option to move postcodes - but as this is just a small move we will action this as a goodwill gesture.

We did have a quick look in the email system and didn't see anything from your registered email address, if you used another please pass onto me and I can check to see what happened.

Let me know if you need anything else.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 11 August 2014, 11:35:47 am
Thank you for helping Finny, it looks like your contact form built inside the site its not working, I just send another one when I was on the phone with one of your coleagues and he didnt received it at all.
He will look into it and he changed my post code already, thank you.

I also have a suggestion to make, I was told I could change my post code if I choosed the changing location option which is 60 pounds/month.

As I am not a touring escort, never toured and more likely never will tour, I found it odd to have to pay for that option in order to change my location because I moved flats once in the past 5 years.

I didnt paid for that option as your coleague understood that I am not touring and change it himself but it will be good if you can let us change location for free lets say once a year, due to moving flats and not touring.

I hope my english is understandable, thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 August 2014, 11:44:08 am
Thank you for helping Finny, it looks like your contact form built inside the site its not working, I just send another one when I was on the phone with one of your coleagues and he didnt received it at all.
He will look into it and he changed my post code already, thank you.

I also have a suggestion to make, I was told I could change my post code if I choosed the changing location option which is 60 pounds/month.

As I am not a touring escort, never toured and more likely never will tour, I found it odd to have to pay for that option in order to change my location because I moved flats once in the past 5 years.

I didnt paid for that option as your coleague understood that I am not touring and change it himself but it will be good if you can let us change location for free lets say once a year, due to moving flats and not touring.

I hope my english is understandable, thank you.

Glad we could help and absolutely you are right that just moving homes should not incur the 'touring' feature cost. Its not always easy to build these exceptions to the website quickly and in this case as it potentially happens so infrequently it may not be needed. But we are happy to do this manually going forward for anyone that has moved home.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 11 August 2014, 06:34:41 pm
I had a small move in Belfast and had to pay the full price not fair.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 August 2014, 06:42:32 pm
I had a small move in Belfast and had to pay the full price not fair.

Hi MeetingDiversity,

If it was one small move, then I am not sure who you spoke to at VS and who told you you needed to pay. But if you send me an email I will look into and see if we can offer you a goodwill gesture on your ad (es@vivastreet.com).

I am finishing for the evening now, so will respond in the morning. Have a good evening.

Thank you,

The Vivastreet Team - Finny



Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 August 2014, 02:55:46 pm
Hi Saafe users,

We just wanted to a post a big thank you to everybody that took part in our silent auction to help raise money for National Ugly Mugs. We are happy to announce that we raised ?550 from bids and Vivastreet is very happy to donate another ?500, making the total donated ?1050 ;D

Thank you again and if anybody has suggestions for other related charities please get in touch!

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 15 August 2014, 04:35:21 pm
Finny, it would look better if you manned up and admitted the mistakes.  One person can be hit by a bug but the number of people this has happened to is immeasurable.  I would be surprised if anyone has NOT come up against this.

I don't know anyone  it HASN'T happened to,. Are you going to tell us that we have all been hit with this "bug" when modifying our ads. NO !  If you even tried to, it would just make you look worse.  :(


I'd love to know why my advert that was previously OK'd has just had all the pictures removed when all I did was update the title of the add to say it was the last day of my tour. Annoying is an understatement and it's things like this happening that stopped me using vivastreet previously. I can't moan too much as it's the free trial advert, but it certainly doesn't encourage me to continue using Vivastreet for my next tours. :(

Hi BBW_Cora,

Sorry to hear this. Can you drop me an email at es@vivastreet.com with your ad id number, we can take at look at this for you. It may have been a 'bug' when you modified your ad as opposed to the moderation team deleted images - but we can take a closer look to understand what has happened.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 August 2014, 05:26:51 pm
Hi LadyLust,

We got directly in contact with Cora to explain that what happened was caused by a bug when she moderated her ads, we have owned up in the past to errors in moderation and would have no issue in saying if that was the case, but in this instance it simply was not.

Mistakes happen from humans in moderation and unfortunately bugs happen as humans code computers and build websites, we understand this is our problem and always 'man up' apologise and address any issues as quickly as we can.

We would like to believe that we provide a very strong customer support team and have an extremely quick turn around on any issues encountered, but we are always willing to listen to constructive feedback when given to help improve.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 15 August 2014, 09:09:09 pm
Aye, Finny, VV aint TOO bad. 

Pity its got to happen in the first place though then they wouldnt have to sort out their mistakes and cause us stress while we wait for it to be done.

VV mistakes unfortunately can be costly for their advertisers and that is the bit that annoys me.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 18 August 2014, 09:58:55 am
Aye, Finny, VV aint TOO bad. 

Pity its got to happen in the first place though then they wouldnt have to sort out their mistakes and cause us stress while we wait for it to be done.

VV mistakes unfortunately can be costly for their advertisers and that is the bit that annoys me.

Hi LadyLust,

Yes we completely understand and empathise. Believe me we have a very large 'bug' and tech team that work on resolving these issues, when new items are released onto the site sometimes this breaks other things which is all part of the 'fun'.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 18 August 2014, 10:01:14 am
Morning Saafe users,

We have had a few direct messages recently on the forum, unfortunately we cant contact you back as we are classed as an 'advertiser' please try and contact us directly es@vivastreet.com or at the very least include a contact email or number for us in your saafe DM.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 18 August 2014, 10:08:53 am
You're not 'classed as' an Advertiser, you are an Advertiser, since you are not a sex worker (that we know of) and are only here to have people place ads on your directory site.

As above though, can members please use the email address provided to make direct enquiries, as with all advertisers here? It's the one that appears in the signature at the bottom of every single post after the words 'For specific queries in this forum please email...'

There's a phone number too, for the truly eagle-eyed :D.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 18 August 2014, 10:27:45 am
There's a phone number too, for the truly eagle-eyed :D.

 ;D ;D ;D ;D

Thanks Amy, yes we are an advertiser :)

But as part of the customer service team I dont really see myself like that, more here to help  members out with issues.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: saturnspirit on 27 August 2014, 12:07:24 pm
Viva street are just getting greedier and greedier. You can now post a link to your website for an additional ?7.99

Considering i pay over ?100 a month advertising with them with the change of location and other features you think that you could include your website for free!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 27 August 2014, 02:41:15 pm
I was just coming to make a post about the same thing!

At the moment I have my website URL in the text of the advert, I assume this change means that you will no longer be able to include your website without paying?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 27 August 2014, 03:14:04 pm
Hi SaturnSpirit and Just an Escort,

We have indeed launched the new VS feature allowing a clickable URL, rather than a non clickable addition to the description field. We are sorry that we have had to attach a price to this and thought hard about the price point (this covers extra moderation costs, procedures and the technical development costs).

The benefit to having the clickable url is that its easier for users to visit you site (they dont have to copy and paste) and if you use Google Analytics you will now be able to see how many people have visited your site from VS.

We are actually offering a free 30 day trial to all normal users that have a url included in the ad description field and 3 months to all Saafe members and our Escort focus group.

Please feel free to contact me on the email below.

Thank you,

The VivaStreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 28 August 2014, 10:05:42 am
I was just coming to make a post about the same thing!

At the moment I have my website URL in the text of the advert, I assume this change means that you will no longer be able to include your website without paying?

Morning Finny, can you please answer this question?

Also we should email you for the 3 months free clickable link? What happendes after that, we can put our websites back into the add or we will have to pay?

Thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 August 2014, 10:31:01 am
I was just coming to make a post about the same thing!

At the moment I have my website URL in the text of the advert, I assume this change means that you will no longer be able to include your website without paying?

Morning Finny, can you please answer this question?

Also we should email you for the 3 months free clickable link? What happens after that, we can put our websites back into the add or we will have to pay?

Thank you.

Hi HotBlondie,

Sorry for not being clearer, you are correct that going forward we will not allow urls in the body description. Allowing the URL in the description was a temporary measure if you remember back to earlier conversation on this thread as we didn't have any feature to accommodate this.

Yes please email me directly and I can ensure that the url is added for you on your current ad.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 28 August 2014, 10:56:54 am
Thank you Finny.

One more request from me, it is possible to receive a reminding email 2-3 days before the expiration date of an ad?

For example my ad expired on 25th of august and I checked my email on 24th and 27th, meaning I had no ad showing on vivastreet for 2 days.

I know its my fault, but it will help  if its possible to send such reminders with 2-3 days before, thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 August 2014, 11:05:52 am
Thank you Finny.

One more request from me, it is possible to receive a reminding email 2-3 days before the expiration date of an ad?

For example my ad expired on 25th of august and I checked my email on 24th and 27th, meaning I had no ad showing on vivastreet for 2 days.

I know its my fault, but it will help  if its possible to send such reminders with 2-3 days before, thank you.

Hi HotBlondie,

You should get an 2 automation emails when your ad is due to expire, one 24 hours before and one on the day. I will see with our tech team if they can trace these are being sent to you or not. Just to let you know we do have the 'auto renew' option on all features that you can select and this automatically renews your ad / features for you - this way you dont have to worry about your ad expiring (you can opt out of this at any time very easily, the same way you opt in).

Its worth noting that if you let your ad expire, it can effect the SEO as it comes off Google - ads that are constantly live are constantly indexed. This just effects your individual ad though and not the overall VS traffic to the escort section.

I am just adding the URL for you now and will email you directly once live.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 28 August 2014, 02:31:43 pm
Hi Finny, I just checked and I didnt had any email about my ad expiring soon, but the email from 25th when it expired. I checked he spam/bulk folders too.

About the renewing option, I didnt use it as I go soon in holiday and I will repost my ad when Im back in october.

If its possible for your team to set that reminding email to be sent 2-3 days before the ad's expiring date would be great for us all.

Thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 August 2014, 09:53:16 am
Hi Finny, I just checked and I didnt had any email about my ad expiring soon, but the email from 25th when it expired. I checked he spam/bulk folders too.

About the renewing option, I didnt use it as I go soon in holiday and I will repost my ad when Im back in october.

If its possible for your team to set that reminding email to be sent 2-3 days before the ad's expiring date would be great for us all.

Thank you.

Thanks so much for the suggestion HotBlondie. We are looking into creating a new alert that givers 3 days notice and also an 'opt in' text alert, once we have finalised and rolled this out we will communicate to users.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 31 August 2014, 10:27:19 am
Hello, Is there a reason modifications to adverts are taking a lot longer to be approved than usual? Mine was waiting for 3 days and even then was only approved because I emailed about it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 August 2014, 04:06:09 pm
Hello, Is there a reason modifications to adverts are taking a lot longer to be approved than usual? Mine was waiting for 3 days and even then was only approved because I emailed about it.

Hi Red KB,

Sorry to hear about this, I will bring this up with customer services on Monday to understand what went wrong. Delays of 3 days should certainly not be happening, we normally aim to moderate all ads within an hour during core times. Can you send me a quick email to es@vivastreet.com with your ad id.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 01 September 2014, 10:55:23 am
I have sent you an email. I made further modifications to my ad which have now been waiting approval since Saturday...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 September 2014, 11:11:44 am
I have sent you an email. I made further modifications to my ad which have now been waiting approval since Saturday...

Hi Red KB,

I dont see an email in my inbox, can you resend to me es@vivastreet.com and DM on the Saafe forum (we cant reply but can pick up messages).

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 September 2014, 09:56:37 am
Morning Saafe members,

We just wanted to let you know we have been experiencing some issues with the moderation of ads over the last few weeks, this bug is being investigated and we are hoping a fix will be actioned in the next week or so. Please if you believe your ad has been in moderation longer than a few hours (which is our normal moderation time, give us a call and we can manually find the ad and publish).

The issue is being caused by ads that are modified not appearing in the moderation system, so we cant see them to publish unfortunately.

Sorry for any issues this is causing.

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sassy27 on 03 December 2014, 06:22:57 pm
If so how do i go about it? Ive gone onto the website but not sure how to post an escort ad

Thanks xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 03 December 2014, 06:32:02 pm
Sassy, I've merged this with their thread both to keep it all together and also so that VS can answer themselves if they want to.

You could try asking them directly - there's an email address and a phone number which you can use in their signature at the bottom of all their posts :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 December 2014, 10:24:00 pm
If so how do i go about it? Ive gone onto the website but not sure how to post an escort ad

Thanks xx

Thanks for moving over Amy.

Hi Sassy, we don't currently allow ads to be posted on our mobile site which could be why you cant seem to find the correct section. Good news is that our mobile posting is coming early January so anyone that just has mobile devices will be able to post much easier. But if you have a desktop / laptop you just need to click;

Post an ad
Scroll down to Escort and massage section
...and off you go!

Sassy also as you do seem new to VS if you contact me on the email es@vivastreet.com and we can look to give you a free trial.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 04 December 2014, 12:37:20 am
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame. 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 04 December 2014, 10:31:21 am
You dont have to buy the auto repost option, its not  a must.
Untick that option :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 December 2014, 06:10:23 pm
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 December 2014, 12:25:29 pm
***Guys just a reminder please email us es@vivastreet.com as we cant respond to private messages on the forum thanks***
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 06 December 2014, 12:48:55 pm
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Thanks Finny...I'm impressed that you took the time to reply.

I'll send the emails I received by email later when Im at my laptop - I'm on my phone just now....I am extremely interested to know why I was told that about the auto repost option if it's not the case, so hopefully you can help me shed light on the situation, as I was happy with you until this happened.

CG
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 12 December 2014, 09:22:33 am
This morning I woke up to find an invoice for ?49.99 for Vivastreet's VIP carousel. I didn't purchase this and in the email are quite few other email addresses for other escorts. I was given a feature free for a month but was certainly not advised I would go on to be charged afterwards. Th ad number referred to isn't even for mine. I have already replied to the email and hope it's just a mistake email.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Rosa on 12 December 2014, 09:38:09 am
Red

Did you notice a box with 'autorenew' towards the end of the advert submission form?I can't remember if it's automatically ticked or whether you have to opt in/out, but I do remember thinking that it would be really easy to enter that option without realising it.

Hopefully you'll get clarification from VS today.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 12 December 2014, 09:42:51 am
It's not an auto repost. My ad is even due for renewal for another week and I check all the boxes are unticked anyway.

I think that since the email isn't even for my ad number and contains many other emails addresses is an indication that this has been sent in error.

But yes, hopefully I will get clarification later today.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 December 2014, 02:26:54 pm
It's not an auto repost. My ad is even due for renewal for another week and I check all the boxes are unticked anyway.

I think that since the email isn't even for my ad number and contains many other emails addresses is an indication that this has been sent in error.

But yes, hopefully I will get clarification later today.

Hi Red,

Sorry to hear about this, can you email me over the invoice you received es@vivastreet.com. It sounds like its just an error on the invoice email and you have been sent an incorrect invoice, it is very unlikely to also be any error on the payment system to so I don't think you will have been charged, but happy to double check to put your mind at rest.

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 12 December 2014, 03:59:07 pm
Thanks, I have just forwarded it to that email address.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 15 December 2014, 01:03:44 am
I did the free trial and loved your site.  When I went to renew my ad, I found that the price almost doubled when I went to pay. 

I had to send 4 emails to your support team, never once getting an actual answer to my question of why this was happening, and getting patronising answers like 'your free trial has now ended.  This means you have to pay' despite never asking why I had to pay as it is glaringly obvious!  I also think it's ridiculous that you make girls pay for an auto repost option (which I don't want, by the way) whether they want it or not, and you can't advertise without buying it.

Now I don't use you for advertising, which is a shame.

Hi Curverygal,

Glad you enjoyed the free trial, a little confused about the doubling of prices though as we certainly haven't done this and auto repost is optional too. We do charge differently in different regions which could be the reason for the variance in price?
Also very sorry you seem to have received unhelpful email responses, we pride ourselves on our CS and recently won an award so I can only apologise - could you please forward on these emails to myself and I can investigate and feedback.

Please do drop me and email and we can add a free feature of your choice on the next advert and I can even walk you through the posting process if this helps.

Thank you,

The Vivastreet Team - Finny

Thanks Finny...I'm impressed that you took the time to reply.

I'll send the emails I received by email later when Im at my laptop - I'm on my phone just now....I am extremely interested to know why I was told that about the auto repost option if it's not the case, so hopefully you can help me shed light on the situation, as I was happy with you until this happened.

CG

Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response..... >:(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 December 2014, 11:00:51 am
Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response..... >:(

Hi Curvy Gal,

Sorry but I havent received your emails and I myself look after the es inbox. Can you please DM me your email address via Saafe and then I can send you an email to reply to and hopefully we can get all this resolved.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 15 December 2014, 05:15:40 pm
This morning I woke up to find an invoice for ?49.99 for Vivastreet's VIP carousel. I didn't purchase this and in the email are quite few other email addresses for other escorts. I was given a feature free for a month but was certainly not advised I would go on to be charged afterwards. Th ad number referred to isn't even for mine. I have already replied to the email and hope it's just a mistake email.

Similar has happened to me a few time they say a bug I call it a virus.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Reni on 15 December 2014, 07:59:25 pm
I've given up on viva street as I had problems paying for the ad and the customer service weren't helpful after sending a couple of emails.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 15 December 2014, 10:54:47 pm
Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response..... >:(

Hi Curvy Gal,

Sorry but I havent received your emails and I myself look after the es inbox. Can you please DM me your email address via Saafe and then I can send you an email to reply to and hopefully we can get all this resolved.

Thank you,

The Vivastreet Team - Finny

They have sent at my end and are in my sent folder timed and dated so you may wish to check your spam folder.  I will PM you my email address, but I'm not holding out much hope as I don't have much faith in you at the moment.

If you do resolve this for me I will of course add comments to that effect to this thread.

CG
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 December 2014, 02:56:44 pm
I've given up on viva street as I had problems paying for the ad and the customer service weren't helpful after sending a couple of emails.

Hi Reni,

Sorry to hear that, if you need any more help please feel free to drop me an email and I can look into your payment problem. We have a team in house who can take a bank account payments (as a trial only) if you would like me to pass over your details?

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 22 December 2014, 04:51:57 pm
The option to auto respond to emails would be awesome. How come viva street does not have that option?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 December 2014, 10:19:33 am
The option to auto respond to emails would be awesome. How come viva street does not have that option?

Hi A Reed, thanks for the feedback - this option is actually being looked at next year as part of our technical roadmap. Once this is finalised I can then feedback an approximate date, the first projects we are working on in Q1 next year will be a 'services' and hourly rate section.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 23 December 2014, 10:44:56 am
I think it would be great if the option to view our phone number was at the bottom of the ads rather than to the side. Guys are just clicking on it straight away without even reading what we've written! At least if they had to scroll down to find a number they might read first.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 December 2014, 11:16:30 am
I think it would be great if the option to view our phone number was at the bottom of the ads rather than to the side. Guys are just clicking on it straight away without even reading what we've written! At least if they had to scroll down to find a number they might read first.

Hi Red KB,

Thanks for the feedback, I will add this to the discussion list with the rest of the team. I just think some users will always call without reading the description no mater where we put the number  :-\ if you have other ideas on reducing time-wasters we are happy to look at and review.
You may have noticed that when you log into your accounts we run different questions of the week, these are to gauge how popular changes and new ideas are to our posters and users, we then make a call based on the % weighting.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 23 December 2014, 11:18:20 am
I just think some users will always call without reading the description no mater where we put the number 


Definitely agree!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 23 December 2014, 09:49:38 pm
I think it would be great if the option to view our phone number was at the bottom of the ads rather than to the side. Guys are just clicking on it straight away without even reading what we've written! At least if they had to scroll down to find a number they might read first.

I agree, it would be much better at the bottom of the ad (I can see now is at the bottom too, well done Viva).
Plus, Ive had emails asking for my phone number. Because they cant see it straight away and some dont know they have to reveal the phone number.
Whats the point in mask it under  See Phone Number? I for one dont know :)
Same goes for website link.
It would be easier to be seen as a phone number/website address.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MiaSg on 24 December 2014, 08:02:45 am
I think it would be great if the option to view our phone number was at the bottom of the ads rather than to the side. Guys are just clicking on it straight away without even reading what we've written! At least if they had to scroll down to find a number they might read first.

Hi Red KB,

Thanks for the feedback, I will add this to the discussion list with the rest of the team. I just think some users will always call without reading the description no mater where we put the number  :-\ if you have other ideas on reducing time-wasters we are happy to look at and review.
You may have noticed that when you log into your accounts we run different questions of the week, these are to gauge how popular changes and new ideas are to our posters and users, we then make a call based on the % weighting.

Thank you,

The Vivastreet Team - Finny


Where is the escort section for ad posts?
I had to post mine in adult entertainment and of course it got suspended.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 24 December 2014, 09:22:35 am
I think it would be great if the option to view our phone number was at the bottom of the ads rather than to the side. Guys are just clicking on it straight away without even reading what we've written! At least if they had to scroll down to find a number they might read first.

I agree with this! It's a problem with the Adultwork mobile site: all the punters see is our photo and a phone number. They then call and ask a bunch of daft questions about rates and services. I work very hard to make my profiles as concise and helpful as possible. It's true that some won't read it anyway but if they have to scroll past key words like rates and services they might find what they need and save everyone time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 24 December 2014, 11:13:30 am

I agree, it would be much better at the bottom of the ad (I can see now is at the bottom too, well done Viva).
Plus, Ive had emails asking for my phone number. Because they cant see it straight away and some dont know they have to reveal the phone number.
Whats the point in mask it under  See Phone Number? I for one dont know :)
Same goes for website link.
It would be easier to be seen as a phone number/website address.

Hi Hotblondie,

The reason we have click to reveal is so we can track call intentions, this lets us know how our categories are doing in terms on contact rates - it also lets users know how many people have clicked to call, email or weblink to give an approximation of how well the ad is doing. I will discuss the option to remove the top contact details, but worried users may not be able to scroll down to find it if they struggle already  ;D

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 24 December 2014, 11:16:11 am
Where is the escort section for ad posts?
I had to post mine in adult entertainment and of course it got suspended.

Hi MiaSg,

We dont support posting on mobile or tablet devices at the moment, this feature will be live in the next few months and is part of our technical roadmap. If you have a desktop computer or laptop you will see this section when you go to post your ad, if you dont have access please drop me an email with your contact details and I can get one of the team to call you and help with the ad creation.

Thank you - The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Rosa on 26 December 2014, 09:53:24 am

I agree, it would be much better at the bottom of the ad (I can see now is at the bottom too, well done Viva).
Plus, Ive had emails asking for my phone number. Because they cant see it straight away and some dont know they have to reveal the phone number.
Whats the point in mask it under  See Phone Number? I for one dont know :)
Same goes for website link.
It would be easier to be seen as a phone number/website address.

I prefer this because it means you have a chance potential clients will have read at least some of your details. It also I think stops the number from appearing on google listings - which although it sounds good, wasn't great when one directory showed up numbers in this way, I had a run of very low quality enquiries, they'd not gone into the site so didn't have any details at all.

Hi Hotblondie,

The reason we have click to reveal is so we can track call intentions, this lets us know how our categories are doing in terms on contact rates - it also lets users know how many people have clicked to call, email or weblink to give an approximation of how well the ad is doing. I will discuss the option to remove the top contact details, but worried users may not be able to scroll down to find it if they struggle already  ;D

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 05 January 2015, 11:25:05 am
The option to auto respond to emails would be awesome. How come viva street does not have that option?

Hi A Reed, thanks for the feedback - this option is actually being looked at next year as part of our technical roadmap. Once this is finalised I can then feedback an approximate date, the first projects we are working on in Q1 next year will be a 'services' and hourly rate section.

Thank you,

The Vivastreet Team - Finny

Being able to list our services will be very helpful. I had been able to write what I don't offer but now I've been told I can't even do that :(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 January 2015, 12:09:53 pm
Being able to list our services will be very helpful. I had been able to write what I don't offer but now I've been told I can't even do that :(

Hi Red KB,

As soon as we are live with this feature I will let you know, it should be in Q1. With regards to services in your description we do allow these in the abbreviated / acronym format eg OWO, if you have had any problems with this please email me directly with the description you wanted and I can review with the moderation team to ensure all is ok and get published.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 23 January 2015, 11:15:46 pm
A mas questionnaire on viva street is a really good option to get the mass' opinion but sometimes the questions are just disappointing in regards to their connotations.

If we are paying, in my case ?100+ a month to advertise on viva street, I don't mind clients thinking I'm available all the time as I can just take my number off. I would hope other service providers would agree with this?

This proposed 'available today' will just be another money making option for viva street. AW may have this option but at least having a add on AW site is free and displaying your number comes to a max ?30/?31 a month which you can change daily and instantly.... unlike Vivastreet which is ?65+ For a basic advert.

I love advertising with viva street but come on now don't take the mick.

If I'm paying ?100+ for an advert then I don't want to pay extra for being available today as the ?100 should be obvious of my intentions to be available.

Maybe I'm being presumptuous but are you planning on charging for this option like you charge for highlighting, repeat posting, VIP and featuring all more than ?10..... each.

If so, why?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 23 January 2015, 11:24:08 pm
Oh and one last thing. Your post codes!! I'm in a particular location yet you have me up in another.

When putting up your postcode could we have the option of seeing what area it is listed in. Eg seeing if it's oxford circus, Tottenham court rd or soho. If I could see what it would be listed as when giving my postcode that would be great. My postcode might say one but viva street says another and having to wait till it's been moderated to change it is effort.


We also have the option to deactivate our profile but if we do this then all of our featuring costs still keep rolling. Why not suspending option with the ability to keep our featured days option intact?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 23 January 2015, 11:32:03 pm
This available today option clients assume we are any way. Maybe a schedule will be good to put in place listing availability. With the available today option what about if we don't opt for it will our ad be listed still?. But still... The VIP Option counts available today out as that stands out in its self. So there is no point in paying for the same thing to be highlighted.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 24 January 2015, 09:15:52 am
I feel I already pay a LOT to be on Viva Street - considering the calibre of punters it sends my way, I don't think it's particularly good value for money. AW can cost ?7.50 per day (front page of local area + phone number + "available today"). All of these are things we can pick and choose day-by-day.

If Viva Street had a "Available Today" feature, that would mean not opting to use it will give the message that I am not available - this is an issue that some have experienced on AW.

I'm giving Viva Street another try for another month but I'm not impressed by what I've gotten the first few days and an "Available Today" feature would likely be the nail in the coffin for me.

Don't get me wrong: my phone DOES ring from my VS advert... but the sorts of calls I am getting rarely translate into actual bookings. Clients are unable to search by services, etc., so we're all forced to have that "what do I get for my money" conversation that doesn't really get things off on the right foot.

I am eager to expand my marketing beyond AW, as I resent their monopoly on sex work in the UK. I also know that I need to get out of my comfort zone. That's the only reason I have spent the money to try Viva Street once again.  I think PTMU has potential, although it still isn't on par with AW. I think it's a more attractive site and I hope it catches on, but the search capabilities are not quite up to the same level.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MissFlint on 24 January 2015, 02:37:40 pm
I used to advertised on vivastreet but got pictures deleted that only showed cleavage, no nudity at all. it was ridiculous, especially considering the pictures other escorts were allowed to post.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 24 January 2015, 04:16:45 pm
I don't know if the rep from Viva Street is still reading this thread or not, but if so, here is what I would say:

If you want to do well long-term, then stop gouging us girls. As I said, Adultwork practically has a MONOPOLY on sexwork in the UK. There are a lot of features that benefit the punters (searchability, verification, etc.) But if you don't attract quality sexworkers, you won't get a reputation as a good place to find a girl and then it will never come close to AW. If you make it easy and affordable for us to advertise, then the clients will find a good choice of girls and it could take off.

I think PTMU is also owned by Vivastreet so maybe that's the angle you're working there. Unfortunately, my phone rings very little from PTMU. If you were to get a good share of that market I would be happy to pay a similar amount of money that I do already to AW.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 24 January 2015, 04:40:14 pm
Agree with the comments here, especially about the quality of callers from VivaStreet. I didn't bother after a month's free trial. PTMU is much better to use, but I've so far only had two emails from it, and neither led anywhere; not sure how many calls I've got from it though.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 24 January 2015, 04:47:30 pm
I just got this email from Vivastreet: "We've noticed you're not getting as much response to your ad 'Hot Busty Blonde in XYZ City Centre' as possible. But don't worry, we can fix that for you. The easiest way to increase the calls and emails you get is to take one of our upgrade options. "

I'm not with my Vivastreet phone right now because I'm on tour but I'm just laughing at this. "Oh, dear - your ad isn't working... you should spend more money!"

Like I said - my phone rings just fine. It's just the guys who calls are clueless idiots who make the guys on AW look like sophisticated ladies men.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 25 January 2015, 12:16:23 am
I used to advertised on vivastreet but got pictures deleted that only showed cleavage, no nudity at all. it was ridiculous, especially considering the pictures other escorts were allowed to post.

It happened to me a lot of the time. So went back to basics.  The only site that seems safe is adult work for the private galleries. Luckily they pass mod each time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 January 2015, 01:09:38 pm
Hi everyone,

Thanks for all your comments and suggestions, as part of our new roadmap we now ask both users and posters for opinion and to vote on new features we are adding. Of course not anyone is going to agree 100%, but when we see a big % for a feature such as the available today 80% of posters and 85% for users said it would be useful we will look to build this in our future roadmap. Over the past 2 years we have really tried to develop our site and build the community around our adult sections, we are also investing in marketing and growing the site - all these items cost money to build, develop and run so as unfortunate as it is we do have to charge for these features. Vivastreet is a business at the end of the day and like any business we charge for our service.

Vivastreet works very well some people and doesn't for others, which is completely understandable - one of the reasons we offer free trials for new users is so they can try us out and if we deliver a good return on investment they will continue to use us. We believe in the market place we offer a good ROI, which is why the number of ads has grown significantly year on year and also the number of user to our escort site is now at over 5 Million visits a month.

To address some of the other points:-

Picture moderation - Topless pictures are allowed and should not be deleted, as we have said before if you ever have any doubts about a picture I am happy for you to contact us and we can let you know. The rules are just no nudity below the waist and obviously nothing illegal.

Punters - Unfortunately we cant control what the people do when they come to the website and cant really impact on the time waster situation, perhaps we do have a high proportion of these vs other sites? This could be down to the fact that we rank very well in Google. We write many blog posts and articles on best etiquette for punters, but if you have any ideas how we can help on this further happy to listen.

Prices - Actually we have found the opposite, when we have moved some of our sections to free to post the amount of fake profiles, duplicates, profiles with no information and scammers vastly goes up and this in turn causes problems for the users and leads to a decrease in returning users. Since we have made most sections pay to post the quality has vastly improved and punters that use our site know every poster is working, rather than thousands of old profiles. Again for the number of contacts we send, we dont feel prices starting around ?19.99 for an ad is excessive, yes features do cost more but they send more contacts - its a pricing model many sites use.

Pausing ad - This is a good point thanks, if you want to pause your ad currently the features still continue - I will add this to our next meeting and we can discuss if this is technically possible on our site. We are looking into a credit system this year, so this could potentially be part of this project.

Postcodes - Yes do know about this problem and again this is on our tech roadmap for this year. We do always try and find a solution by fixing the issue or using another postcode and I can only apologies for the inconvenience for this.

Private galleries - This project will be started in March and tied in with the credit project, to allow you to also (if you choose) earn money from your private galleries. As they are behind a paywall / sign up verification you will be allowed to post any photos (nothing legal).

Services - we have allowed for a while now people to add services in the acronym format eg OWO, we are hoping from next month to have a services list that you can tick what you offer to try and reduce callers asking if you do certain services.

Pricing - Again we do allow you to put an hourly rate in your ad description, also from next month there will be a pricing matrix that you will be able to put in rates for in and out calls.

Payment on mobile / tablet - this is the big project started last year and should be live for the end of March.

Hopefully caught all your questions / points, we really appreciate the time you all put into writing your frustrations, needs and wants - hopefully by being a site that listens and egnages, we can really help each other develop the site.

I am also only an email away if you need any further help.

Thank you,

The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 25 January 2015, 07:59:48 pm
Hiya

Thanks for the reply.

I'm not surprised 80% said yes to an available today feature as the first time it asked me I clciked yes. Then sat and thought about it and wishes I hadn't as its a buzz word in this industry and its how you proposed the question that was also biased in your favour. If you asked 'would you like the option to PAY for an available today feature?' Then in my opinion I feel the percentage would have had a more honest and representative response. Currently the only advertisers I feel that would benifit would be the agencies.

I just feel like the question was misleading. Although the question was black and white, the possibility for cost wasn't and that's deceptive, kind of like lying by omission.

Will you consider adding the element of cost to the question? Will there be a cost for this future amendment?

I tottaly understand the concept of charging for your sevices, its what I spout most days on the phone to clients from your site who want a freebie so no qualms there. It's just if your approach is to appear transparent then can the questions asked take into account the fact that their will be a cost for proposed features.

Also there is no option to choose between independents and agencies as a client, could this be a possibility?

Thanks
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 26 January 2015, 09:38:42 am
Hiya

Thanks for the reply.

I'm not surprised 80% said yes to an available today feature as the first time it asked me I clciked yes. Then sat and thought about it and wishes I hadn't as its a buzz word in this industry and its how you proposed the question that was also biased in your favour. If you asked 'would you like the option to PAY for an available today feature?' Then in my opinion I feel the percentage would have had a more honest and representative response. Currently the only advertisers I feel that would benifit would be the agencies.

I just feel like the question was misleading. Although the question was black and white, the possibility for cost wasn't and that's deceptive, kind of like lying by omission.

Will you consider adding the element of cost to the question? Will there be a cost for this future amendment?

I tottaly understand the concept of charging for your sevices, its what I spout most days on the phone to clients from your site who want a freebie so no qualms there. It's just if your approach is to appear transparent then can the questions asked take into account the fact that their will be a cost for proposed features.

Also there is no option to choose between independents and agencies as a client, could this be a possibility?

Thanks

Morning A R,

Thanks for the extra feedback, we will have a talk about adding cost to the question (its a small space with limited characters, but we can try) and perhaps re-running the survey. We certainly didn't want to weight unfairly the results, although it seems to be a feature people want so if it was offered to pay I am not sure the feature becomes less useful its more do posters wish to pay and see enough value.

Yes I forgot to mention this feature, as we seem to be attracting more and more agencies to the site on top of independents we are looking to implement independent / agency filter for the browsers - similar to how in works in out other categories. It should also be live in a few weeks and will communicate all the changes out to users once live.

We are really excited about the new features and hope all posters in the adult categories will be too.

Thank you,

The Vivastreet Team - Finny



Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 26 January 2015, 02:45:33 pm
It would really benefit the clients if indies and agencies were separate - many clients want nothing to do with agencies. An agency should state their status.

I understand that you are in it to make money and I respect that. But you do have to compete with AW if you want this to work long-term. AW does it by charging for various little things and then facilitating the sale of other erotic content like webcam, private gallery, and movies. I know you're not willing to do that so you have to find another way to raise revenue.

?7.50 a day over a month would be more expensive than Vivastreet for sure. However, on AW I can pick and chose which days I want to feature my profile, put my profile at the top of my local area, display my phone number, or say "Available Today." Considering the majority of clients will call within a few hours of wanting to see an escort, this is a very effective way of budgeting my advertising. Even before I added a private gallery (which now more than covers all my costs), I was willing to pay ?7.50 per day.

I'm happy to hear that we can use common acronyms in our description of services. While I can't assume that the majority of Vivastreet browsers know what "CIM" and "OWO" mean, that is a start. I also like that I can now put something about my rates in it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 26 January 2015, 03:39:14 pm
It would really benefit the clients if indies and agencies were separate - many clients want nothing to do with agencies. An agency should state their status.

I understand that you are in it to make money and I respect that. But you do have to compete with AW if you want this to work long-term. AW does it by charging for various little things and then facilitating the sale of other erotic content like webcam, private gallery, and movies. I know you're not willing to do that so you have to find another way to raise revenue.

?7.50 a day over a month would be more expensive than Vivastreet for sure. However, on AW I can pick and chose which days I want to feature my profile, put my profile at the top of my local area, display my phone number, or say "Available Today." Considering the majority of clients will call within a few hours of wanting to see an escort, this is a very effective way of budgeting my advertising. Even before I added a private gallery (which now more than covers all my costs), I was willing to pay ?7.50 per day.

I'm happy to hear that we can use common acronyms in our description of services. While I can't assume that the majority of Vivastreet browsers know what "CIM" and "OWO" mean, that is a start. I also like that I can now put something about my rates in it.

Hi Fabulassie,

Thanks for the feedback, yes hopefully the new agency / inde will really help on the site and agree with your logic for the reasons. Its interesting you mention webcams, we have also been building this product last year and hopefully will be launching next month - it wont be all signing all dancing from the get go but we hope we can leverage the adult traffic from VS to drive this product.

Private galleries on a rev share basis is the next big project we want to look at, but probably wont be ready to launch for at least 6 months. Videos we have looked at but want to do galleries first and then see if we can progress to videos.

Understood on the day charging rates, we will discuss to see if this is possible on the site, everything is of course possible but some things may need us to completely rewrite the site which is a very big job we would not look to take on.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 26 January 2015, 03:48:02 pm
My view is any business can not mimic to fine detail to get the same return as a high rated site. One said to me they want to be as big as adult work. It looks unlikely for that to happen sorry but. My point is no one knows what attracts booming business from these well established sites. Unless you are part of the input of creation.

All viva can do is to be the best with their development idea's. It is just like for example escort 1 mimics well tries to escort 2. Expecting the same return. Nothing is guaranteed. We just do the best in our unique way. This is my example.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 26 January 2015, 04:46:47 pm
My view is any business can not mimic to fine detail to get the same return as a high rated site. One said to me they want to be as big as adult work. It looks unlikely for that to happen sorry but. My point is no one knows what attracts booming business from these well established sites. Unless you are part of the input of creation.

All viva can do is to be the best with their development idea's. It is just like for example escort 1 mimics well tries to escort 2. Expecting the same return. Nothing is guaranteed. We just do the best in our unique way. This is my example.

I agree that sites that try to mimic AW fall flat - seen plenty of those.

What Viva Street has going for it is that it's similar to Gumtree or Craigslist and already gets traffic as a web site. So, it comes up pretty high in Google searches. It does definitely make my phone ring. So, unlike other wannabes who have to start from nothing and somehow get people to take it seriously, Viva Street has plenty of web traffic to begin with. Improving the escort part of the site to provide what AW does in terms of searchability and value for money is definitely within their reach.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Victorria on 30 January 2015, 11:32:25 am
Good morning ladies,

I am pretty new in sharing my opinion , but not new to escorting as well as to this forum.
Myself I prefer Viva than aw. Just getting more jobs from viva! Most of calls, even texts are genuine, yes here I get lots of short notice bookings and most times I do not do them, despite I am in the right mood , and make up.. :))
And I like new profile options, it is more clear, now they can clearly see prices / services and that really helps to attract right clients:)
I had some problems with my advert before and customer service was always helpful.
Yes, advertisement itself here is expensive enough , but for me it works. Sometimes I add paid features, sometimes not , but still doing well with or without them .

It is just my opinion, for different ladies different things work xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 01 February 2015, 01:23:33 am
Just a note for anyone following this thread...I forwarded the emails as requested but have to date had no response..... >:(

Hi Curvy Gal,

Sorry but I havent received your emails and I myself look after the es inbox. Can you please DM me your email address via Saafe and then I can send you an email to reply to and hopefully we can get all this resolved.

Thank you,

The Vivastreet Team - Finny

They have sent at my end and are in my sent folder timed and dated so you may wish to check your spam folder.  I will PM you my email address, but I'm not holding out much hope as I don't have much faith in you at the moment.

If you do resolve this for me I will of course add comments to that effect to this thread.

CG

Still haven't got this resolved.....
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 February 2015, 09:51:43 am
Hi Curvy Gal,

I am not sure why we have problems communicating over email, I can assure you I did reply (will resend again now). I think its best we deal over the phone going forward, so we can get this resolved for you? Can you DM me your phone number and we can give you a call today at some point.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 03 February 2015, 11:53:55 am
Hey, Finny! I spoke to Kate on the phone yesterday about advertising and she told me that you are now requiring adverts to state if they are agency or independent. Well, I just had a look on there and saw that pretty much every advert is designated "independent."  I started looking more closely and I saw several that are clearly agencies designated at "independent."
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 February 2015, 12:21:59 pm
Hey, Finny! I spoke to Kate on the phone yesterday about advertising and she told me that you are now requiring adverts to state if they are agency or independent. Well, I just had a look on there and saw that pretty much every advert is designated "independent."  I started looking more closely and I saw several that are clearly agencies designated at "independent."

Hi Fabulassie,

Thanks for the feedback, we just launched a few new features last week and wanted to ensure all was working well before doing a full communication. We intend to send out a newsletter on Sunday advising that we now offer:-

Indie / agency filters
Pricing fields
Services tick box with items like OWO

On your agency point, we will ask all agencies to update their ads and give them a few weeks grace and then we will look to do this via our moderation team for any that have not yet managed to update. As with any new filters it takes some tome for people to update and start to use, but hopefully these items will help further in the escort category.

Thank you,

The Vivastreet Team - Finny



Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 03 February 2015, 12:45:57 pm
Hey, Finny! I spoke to Kate on the phone yesterday about advertising and she told me that you are now requiring adverts to state if they are agency or independent. Well, I just had a look on there and saw that pretty much every advert is designated "independent."  I started looking more closely and I saw several that are clearly agencies designated at "independent."

Hi Fabulassie,

Thanks for the feedback, we just launched a few new features last week and wanted to ensure all was working well before doing a full communication. We intend to send out a newsletter on Sunday advising that we now offer:-

Indie / agency filters
Pricing fields
Services tick box with items like OWO

On your agency point, we will ask all agencies to update their ads and give them a few weeks grace and then we will look to do this via our moderation team for any that have not yet managed to update. As with any new filters it takes some tome for people to update and start to use, but hopefully these items will help further in the escort category.

Thank you,

The Vivastreet Team - Finny

I had a feeling it was something like that!

I do like the new tick boxes for prices! I think Kate said something about there being a new tick box list of services offered - whether it's already there or happening soon, I'm not sure.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 February 2015, 01:33:59 pm
I had a feeling it was something like that!

I do like the new tick boxes for prices! I think Kate said something about there being a new tick box list of services offered - whether it's already there or happening soon, I'm not sure.

Yes indeed those tick boxes are live on the site, so you can moderate your ad and add them so they are displayed on your profile. Once we are happy with all the new features and that most ads have added them, we will also make some new search filters for the punters to use.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 February 2015, 10:31:32 am
Morning everybody,

Just to let you know we have just released payment on mobile devices as of last night, so you no longer need to use a desktop or a special browser. This will work across all mobile devices and tablets. If anyone encounters any issues please let me know.

Thank you,

The Vivastreet team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 04 February 2015, 08:27:10 pm
Do users who contact us have to be registered with Vivastreet? I've received quite a few emails lately which seem genuine but when I reply I get a delivery failure email in return. Obviously not Vivastreet's problem, but if they were registered in the first place then they would have to use a valid email etc.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 February 2015, 10:40:58 am
Do users who contact us have to be registered with Vivastreet? I've received quite a few emails lately which seem genuine but when I reply I get a delivery failure email in return. Obviously not Vivastreet's problem, but if they were registered in the first place then they would have to use a valid email etc.

Hi Red KB,

Yes correct users do not need to be registered to send an email, we are working on some options later in the year that should allow you to not display an email or potentially only accept emails from registered accounts - that have the email address verified.

Once we are live we will let you know.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 09 February 2015, 07:34:14 pm
I actually sent myself a test message via my advert on the site. It's been an hour and it's still not come through! I received a message to the email address I used when I sent the message saying that it had been successfully sent. Nothing is in my junk/spam folders. Vivastreet messages do come to my regular inbox but now I'm questioning how long it's taking from a sender posting the message to it actually being received, not very helpful if someone is looking for a booking quite soon.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 09 February 2015, 07:45:08 pm
The moderators also keep removing my website address from my advert despite the email stating the rules saying this, "Website URL?s are allowed in the description, as long as it is your own site and Does not contain any disturbing content. (Please be aware that no Hyperlinks are allowed)." I have written the link in text with no hyperlink and there is not even any nudity on my site.

Getting very frustrated!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 09 February 2015, 08:04:12 pm
The moderators also keep removing my website address from my advert despite the email stating the rules saying this, "Website URL?s are allowed in the description, as long as it is your own site and Does not contain any disturbing content. (Please be aware that no Hyperlinks are allowed)." I have written the link in text with no hyperlink and there is not even any nudity on my site.

Getting very frustrated!

Hi Red KB,

Sometimes certain keywords are flagged in messages, which means they are sent to a moderator to review (to cut down on spam) - this could be the reason. I can check for you in the morning with the CS team.

On the URL front please email me at es@ with your ad id and url and I will check to see why this is being removed and feedback tomorrow apologies.

Thank you,

the Vivastreet Team

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 09 February 2015, 09:06:42 pm
Hi,

I think it would be far better if messages didn't go through moderators and we were able to receive them immediately. A delay of hours could be damaging to our business. I'm quite capable of weeding out spam messages myself!

I will email you the ad and url now. It has been approved and disapproved when my ad has previously been modified so I can only think that different moderators are reviewing ads and not fully understanding what a non hyperlinked url is.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 09 February 2015, 09:24:21 pm
The moderators also keep removing my website address from my advert despite the email stating the rules saying this, "Website URL?s are allowed in the description, as long as it is your own site and Does not contain any disturbing content. (Please be aware that no Hyperlinks are allowed)." I have written the link in text with no hyperlink and there is not even any nudity on my site.

Getting very frustrated!

Hi Red KB,

Sometimes certain keywords are flagged in messages, which means they are sent to a moderator to review (to cut down on spam) - this could be the reason. I can check for you in the morning with the CS team.

On the URL front please email me at es@ with your ad id and url and I will check to see why this is being removed and feedback tomorrow apologies.

Thank you,

the Vivastreet Team

Are you saying that the messages we receive through vivastreet site are being held and read by mods?
Why?
Really?
I dont mind if I get some spam, but I do mind when a mod reads my incoming messages and is revising them hours after the punter wrote them. Meantime that punter goes to another girl, meaning I lose money.
Very interesting is that I didnt know this until Red KB posted on here.

I would apreciate if your site will allow the messages we get to go through without any delay or being read by mods, thanks.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 10 February 2015, 08:18:36 am
Neither of the 2 test messages I sent myself yesterday have arrived. All one of them said was, "Hi, Can I make a booking." Nothing spammy there at all. Would explain why I've received emails asking if I can be seen in the afternoon, when it's already the evening.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 10 February 2015, 08:23:40 am
I really hope Finny will remove this hold of messages we get asap.
I just begun trusting Vivastreet after not advertising there for more than one year because of the ridiculous way of deleting pics/words and I thought the way of moderation had changed.

But finding about them holding our messages from punters for a pointless moderation, meaning we lost money, its inacceptable.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 10 February 2015, 09:26:57 am
One of my test messages has just come through. Almost 13 hours after I sent it. This is really not acceptable.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 February 2015, 09:40:10 am
Hi Red KB,

The URL you attached doesn't link to a live site, so this is why is would be removed? Can you check the address is correct, I have also emailed to advise.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 February 2015, 09:57:09 am
One of my test messages has just come through. Almost 13 hours after I sent it. This is really not acceptable.

Hi Red KB and HotBlondie,

Let me clarify on the message front, only messages that contain certain spammy phrases or words (that we know spammers use) are blocked and then checked by a moderator. Let me confirm the vast majority of these messages are spam user accounts are blocked.

We do not check all your messages, many many thousands are sent on a daily basis so this would not be possible. everything is automated apart from the very last check which the vast majority of the time is correct and its spam.

I will investigate on your messages however, as they should not be taking so long to come through - once I have more answers for you I will advise.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 February 2015, 10:06:04 am
Hi Red KB and HotBlondie,

I have asked for some examples of messages blocked over the weekend, to give you an idea...

-   Pretty lady I really want to fuck you hard xxx, I hope you can pay me?

-   Hi baby i m looking for free sex send me u r address

Hopefully you will agree these are not messages that you would want?

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 10 February 2015, 10:21:42 am
Finny, with the best will in the world this is not spam, and it's not for you to attempt to do our screening for us.

The above messages are not from people which I would want to see but that's for me to to decide, not some third party who has appointed themselves as my receptionist without being asked.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 10 February 2015, 10:27:12 am
I agree with Amy. I would rather not get those emails but we are used to them. I would much rather get my messages ASAP and screen for myself.

I can't see how those particular messages throw up anything that the computer would flag as problematic.

One potentially useful thing would be if your computer notices the same email address generating lots of identical messages. So, if some twat is sending the same message to dozens of women, perhaps they could get a pop-up telling them that they are no longer allowed to send messages because they appear to be spamming. A guy sending the same message to lots of women is unlikely to be giving money to any of them and they're probably wasting our time. On the other hand, even that may not be appreciated. There are guys who do that AW because they are asking for something stupid. There's a guy who messages every woman asking if she'll take cocaine and do bareback. He is accruing feedback so I think some small percentage of women are taking him up on his offer - as is their prerogative.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 February 2015, 10:44:50 am
Finny, with the best will in the world this is not spam, and it's not for you to attempt to do our screening for us.

The above messages are not from people which I would want to see but that's for me to to decide, not some third party who has appointed themselves as my receptionist without being asked.

Hi Amy,

Thanks for the feedback and I understand your point completely, I will speak with the tech team and see if this is something that can perhaps be optional by user account. We do 'believe' these messages are spam and some complicated computer algorithm determines this based on number of messages the user is attempting to send in a time frame and types of ads they are replying to etc.

To be fair its used across the site, not just in the adult categories - if there is a consensus on this I am sure we can look to remove from the escort category level. Once I have the options clear wha we can offer I will come back yo everyone.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 February 2015, 10:50:18 am
I agree with Amy. I would rather not get those emails but we are used to them. I would much rather get my messages ASAP and screen for myself.

I can't see how those particular messages throw up anything that the computer would flag as problematic.

One potentially useful thing would be if your computer notices the same email address generating lots of identical messages. So, if some twat is sending the same message to dozens of women, perhaps they could get a pop-up telling them that they are no longer allowed to send messages because they appear to be spamming. A guy sending the same message to lots of women is unlikely to be giving money to any of them and they're probably wasting our time. On the other hand, even that may not be appreciated. There are guys who do that AW because they are asking for something stupid. There's a guy who messages every woman asking if she'll take cocaine and do bareback. He is accruing feedback so I think some small percentage of women are taking him up on his offer - as is their prerogative.

Thanks Fabulassie, I am checking options and will reply. Hopefully we can potentially play with the settings to optimise for the escort section, as I appreciate one size fits all doesn't always work.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 10 February 2015, 12:37:38 pm
One of my test messages read, "Hello, I would like to make a booking." What in that could possibly be spammy?

I would definitely prefer messages to come straight to me with no moderation.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 10 February 2015, 08:42:33 pm
Hi Red KB and HotBlondie,

I have asked for some examples of messages blocked over the weekend, to give you an idea...

-   Pretty lady I really want to fuck you hard xxx, I hope you can pay me?

-   Hi baby i m looking for free sex send me u r address

Hopefully you will agree these are not messages that you would want?

Thank you,

The Vivastreet Team - Finny

As the other ladies here already said, those messages you gave us as examples are not spam and its our choice if we answer or not.
I dont quite understand why would you think its normal and ok to moderate and hold them for hours  without our knowledge?
I understand you are making an excuse for an old way of doing things on vivastreet but as we all have seen, you and your mods really tried to change thing and make them better for us, the prossies who bring you a nice income and we apreciate that.
But doing things behind our backs its not helping the change, its a prove of the old ways so please take those spam filter out and let us deal with the messages we get, thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BBW_Cora on 11 February 2015, 09:48:19 am
Something I would REALLY like to see from vivastreet is the option to have shorter duration adverts. I usually tour for one week a month and the advert is completely useless in my home town, I get no business from it whatsoever so the change of location is severely bad value for me. I must admit to feeling a little 'stung' when I am using just one week of a ?30-40 advert that lasts a month. I'd be interested to know if other ladies are in a similar situation to me (touring 1 week here and there and effectively wasting 3 weeks of advertising) and whether or not Vivastreet have considered short duration adverts?:)

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 February 2015, 11:22:03 am
Hi everyone,

Just to let you know we have turned off the automated system for messages in the escort section, so by tomorrow all messages will come through and not pass via the automated filters.

We are going to look at some other way to offer this as a service on an account by account level in the future for those who choose.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 February 2015, 11:32:54 am
Something I would REALLY like to see from vivastreet is the option to have shorter duration adverts. I usually tour for one week a month and the advert is completely useless in my home town, I get no business from it whatsoever so the change of location is severely bad value for me. I must admit to feeling a little 'stung' when I am using just one week of a ?30-40 advert that lasts a month. I'd be interested to know if other ladies are in a similar situation to me (touring 1 week here and there and effectively wasting 3 weeks of advertising) and whether or not Vivastreet have considered short duration adverts?:)

Hi BBW Cora,

Thanks for this suggestion, I will pass this onto the wider team for discussion and see if this is something we can add to the 2015 roadmap. We have a few big projects already this year (on top of the ones we have already released), so not sure how quickly we could get round to this:-

Private Galleries on a rev share basis

User picture verification

Available now feature

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 11 February 2015, 03:26:20 pm
Hi everyone,

Just to let you know we have turned off the automated system for messages in the escort section, so by tomorrow all messages will come through and not pass via the automated filters.

We are going to look at some other way to offer this as a service on an account by account level in the future for those who choose.

Thank you,

The Vivastreet Team - Finny

Thank you Finny :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 19 February 2015, 12:07:59 pm
Hi everyone,

As you know we implemented the message system to try and route out time wasters, but have know turned this off as you seem to want to weed out any yourselves. It got us thinking are there any other ways or suggestions that you think we could implement that would reduce time wasters?

We know from our internal stats that we sent over a million 'intention contacts' in January to the escort section and we can assume some of these will be time wasters, duplicates etc (intention contacts mean clicked to revel phone number or sent an email). The way we track isn't perfect so the number could indeed be much less.

But can we do anything as a site to reduce or weed out these people? Any thoughts appreciated no mater how big or small, whilst I cant promise that we will be able to do them all it will really help with internal discussions on what we can do next for the adult part of the site.

It would also be nice if you could explain the types of time wasters you get from VS and what you think are time wasters. For instance a guy who haggles over price vs a guy that wants a freebee. Are there different levels of time waters.

Thank you in advance and we would like to offer anybody that provides feedback with a free feature of your choosing on your VS ad or if you dont have an ad a 30 day trial.

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 19 February 2015, 04:01:22 pm
Since the rates tables went live I've had a few people who clearly don't understand the difference between an incall and an outcall, and insisting on getting my 15 min incall rate for an outcall even though there is clearly no rate entered in the outcall-15 mins section. I'm not sure what the solution is to this, but just a slight annoyance that doesn't usually happen on other sites where clients are a bit more clued up on the terms we use in our work.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 19 February 2015, 05:58:56 pm
Since the rates tables went live I've had a few people who clearly don't understand the difference between an incall and an outcall, and insisting on getting my 15 min incall rate for an outcall even though there is clearly no rate entered in the outcall-15 mins section. I'm not sure what the solution is to this, but just a slight annoyance that doesn't usually happen on other sites where clients are a bit more clued up on the terms we use in our work.

Hi Just An Escort, thanks for the feedback. Hopefully the users that dont get the in / out call bit will adapt soon. I think we can probably look to do a few items to improve this;

Perhaps a hover over explaining in more detail in / out call
Including an escort terminology guide in our next punter email

I will get these items added to our list and we can review, thanks! Please DM me your account ID or drop me an email with your VS ad ID and the feature you would like and we can get this added for you.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 19 February 2015, 06:25:11 pm
Perhaps an option to enter "NA" in the box would make it clear that there is no rate for that option for the reason of it not being available?

I purposely don't enter in a price for very long bookings on AW and some guys just ask what my rate would be or assume the rate based on multiples of other rates. The truth is, I don't do very long bookings because I don't want to do them. So, I would love to be able to enter in "NA" so they'd understand that.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 February 2015, 11:31:52 am
Perhaps an option to enter "NA" in the box would make it clear that there is no rate for that option for the reason of it not being available?

I purposely don't enter in a price for very long bookings on AW and some guys just ask what my rate would be or assume the rate based on multiples of other rates. The truth is, I don't do very long bookings because I don't want to do them. So, I would love to be able to enter in "NA" so they'd understand that.

Morning Fabulassie,

Thanks for the suggestion, completely makes sense and will add that to our increasing list. Please DM me or email me for your feature.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Caledonia on 20 February 2015, 12:34:47 pm
Personally I don't think reducing timewasters and unsuitable clients is something you can do, it is something we need to do ourselves, as what is unsuitable for some might be fine for others.

For example lots of us don't accept messages written in text speak but others will.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 20 February 2015, 02:25:46 pm
I think I mentioned before about removing the option to reveal phone numbers and emails from the tops of the adverts so they are forced to scroll down past our details which they might then read. I think guys just see the reveal phone number and call and email without bothering to read. The options to view this information is at the bottom as well as the top.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 February 2015, 02:42:41 pm
Thanks for the input Caledonia, completely understand your view point.

Red KB yes indeed thanks for that suggestion and we did split test this option a few months back, however is seemed to confuse the users when we monitored how they behaviour on the profile pages and they got a bit lost. I will see if we can make this optional for user if they want to remove or not, will add this to the list.

If you would like a feature, please DM or email myself with your ad id.

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 21 February 2015, 09:40:31 am
WTF is wrong with Viva st Payment

For the past month I have been trying to reset my add up and it constantly refuses to process the payment

I've used 3 cards all that have no problems anywhere else both abroad and the uk all have extremely high limits on them but Viva st keeps refusing it

I had no problems in the past but now it a bloody nightmare

I've contacted the card company they have all assured me that there is no problem with the cards
But viva st insist it's the cards the card company insist it Viva st

I never had this problem last year so what has changed

It's more annoying that the adds can't be saved so each time I have to bloody rewrite it all again

Can someone from viva st please explain
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 21 February 2015, 09:58:36 am
Could this be a browser cookie issue?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 21 February 2015, 10:11:00 am
I don't think so

But what would I need to do if it is a browser problem

Also I've tried on my ipad in the past using the browser recommended by viva st and it still won't go through

Nothing wrong with the cards as I've used them abroad recently and in the uk
I am so pissed off
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 21 February 2015, 11:02:59 am
I don't think so

But what would I need to do if it is a browser problem

Also I've tried on my ipad in the past using the browser recommended by viva st and it still won't go through

Nothing wrong with the cards as I've used them abroad recently and in the uk
I am so pissed off


Either clear your cookies or use a browser you've never used before (there are Chrome, IE, Firefox, Opera and probably some others that I haven't even thought of. If you have never used any of these, then try it.)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 February 2015, 02:09:27 pm
Hi ParisB,

Sorry you have had some problems, my colleague Neals has been trying to call but got no answer - can you DM me your number if you have another we can try on?

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 February 2015, 02:20:17 pm
Either clear your cookies or use a browser you've never used before (there are Chrome, IE, Firefox, Opera and probably some others that I haven't even thought of. If you have never used any of these, then try it.)

Thank you for passing on the tip Fabulassie, that indeed does work some times to solve the payment problems!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 21 February 2015, 06:32:56 pm
Thanks - tried Fabulassie tips on clearing the browser and using a different one and it  didn't appear to work

However I then used a credit card that I had never ever used before on viva St  and amazingly went through

Someone then called me From viva St and I explained what the problem was and how frustrating it was and they promised to sort it out Monday by ensuring that my credit card won't be blocked
Apparently when I used my previous cards they were permanently blocked for some reason  by viva St

Person I spoke to today was lovely very  professional and has given me a month worth of featuring for free so I am not complaining
Plus it was weekend and this person wasn't  officially working but took the time to reply and call. me which was very kind of them

Sorry for my rant earlier - extremely jet lagged and knackered
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 March 2015, 03:40:03 pm
Hi guys,

Just a reminder we cant respond to DM's on the Saafe Forum, for information on free trials please email us directly at es@vivastreet.com

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 06 March 2015, 12:03:45 pm
I am so not happy ever since this upgrade has caused more problems with my ad than did in the 3 years. The latest all my services was removed, only notice when logged in this morning. And all they do is say sorry it is a bug. Well when it costs me money sorry isn't good enough. So now have to check in on them double checking.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 06 March 2015, 12:37:01 pm
An update about 10 minutes later after modifying with my services. A client came this is how crucial it is for me and my advert. Usually viva offer some sort of free feature but nothing for my loss of earnings. I pay good money so expect to get the service. Or what am I paying for?.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 07 March 2015, 11:34:44 pm
The issue was rectified with me thank you viva.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Ieaio on 11 March 2015, 02:59:58 pm
Just messaging on here because seems to be a person otherwise met with auto bots.

My ads photos keep being removed, despite them complying to all rules, the only thing that it COULD be taken off for would be the size & file type but i have no way of finding out which ones where the problem because ALL photos where removed, i can't imagine all photos wern't up to scratch considering they've worked in the past for me. Having a nightmare with it tbh. Hoping to get through to a human to sort it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 March 2015, 04:54:19 pm
Just messaging on here because seems to be a person otherwise met with auto bots.

My ads photos keep being removed, despite them complying to all rules, the only thing that it COULD be taken off for would be the size & file type but i have no way of finding out which ones where the problem because ALL photos where removed, i can't imagine all photos wern't up to scratch considering they've worked in the past for me. Having a nightmare with it tbh. Hoping to get through to a human to sort it.

Hi Ieaio,

Sorry to hear you are having issues, please send me an email to es@vivastreet.com with your ad id and I can investigate the reason for you or give us a call on 0203 695 8755 for an immediate response.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Miss Delaney on 26 March 2015, 11:33:56 pm
I have sent you a PM but i'm willing to cut my losses and not bother with viva steet this weekend why is your website so user unfriendly? Wouldnt mind so much if it was free or cheap but its neither! >:(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Miss Delaney on 26 March 2015, 11:36:24 pm
Just messaging on here because seems to be a person otherwise met with auto bots.

My ads photos keep being removed, despite them complying to all rules, the only thing that it COULD be taken off for would be the size & file type but i have no way of finding out which ones where the problem because ALL photos where removed, i can't imagine all photos wern't up to scratch considering they've worked in the past for me. Having a nightmare with it tbh. Hoping to get through to a human to sort it.

Same problem!!  :FF  as well as been stuck in the wrong bloody location!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 27 March 2015, 09:58:31 am
I have sent you a PM but i'm willing to cut my losses and not bother with viva steet this weekend why is your website so user unfriendly? Wouldnt mind so much if it was free or cheap but its neither! >:(

Hi Lollipoops,

We cant reply to DM's, for an immediate response please call our CS team on the number below or pop me an email at es@vivastreet.com with your ad ID and phone number and I can ask one of the team to call your directly.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 27 March 2015, 10:52:58 am
We cant reply to DM's,

It's PMs, not DMs although the net result is the same :).

Just to reiterate, can everybody please try to remember this when they want to contact advertisers? It's easier than most with VS after all (there's a phone number and an email in their sig at the bottom of every single post) but none of them get to use the PM system here so no matter how many you send you're not going to get a reply.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 29 March 2015, 10:17:31 am
Is any one getting problems with their ad on viva street. When modify at all?. I did last night the services then my prices are changed. Still try to modify correcting the error twice now and still the same problem. I was only made aware of this when a client phoned me this morning. That is three things changed automatically now without my doing.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 29 March 2015, 10:50:05 am
Thanks for posting this. I just checked my ad and my rates have been changed too. Including adding cost for a 15 minute booking that I don't offer!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 29 March 2015, 11:18:35 am
So I modified my ad removing the erroneous rates. It was approved but the incorrect rates were put back in! I have emailed vivastreet as my advert now indicates I offer a 15 minute booking and my 30 minute booking is showing a lower rate than I charge.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 29 March 2015, 11:54:20 am
I just had the first guy text who seen me before. He said he thought he was getting a bargain. So kindly explained that have never used low amounts.  I think this error now is going to attract many time wasters. So behold ladies. :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 29 March 2015, 12:09:25 pm
Yup, my remodified ad was approved again and again incorrect lower rates put on.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: milfy on 29 March 2015, 12:35:58 pm
Its bang out of order changing fee and services on our ads! I don't do 15mins either and would have kittens if people started ringing for them because my ad was changed by an automated process or an office person with no idea how I work.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 29 March 2015, 01:23:11 pm
Hopefully tomorrow fingers crossed. When phone them it will be fixed. Some clients will be very happy having a ball. A short loved one bless them. My concern is some clients avoid low prices. So I could be missing out on money here.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 30 March 2015, 10:29:03 am
Hopefully tomorrow fingers crossed. When phone them it will be fixed. Some clients will be very happy having a ball. A short loved one bless them. My concern is some clients avoid low prices. So I could be missing out on money here.

Hi Everybody,

We are looking into this issue as a priority, we had a big technical release last week and believe something in that has effected this feature.

Will keep you updated on the progress.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 March 2015, 10:39:17 am
Hi Everyone,

Just to let you know the issue has been identified and the team are working to resolve it (hopefully today), as an apology and goodwill gesture for the issue we would like to offer anybody effected a free highlight on current or next ad. Please email us at es@ or call our CS team to take this offer up.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 03 April 2015, 09:50:54 am
Please sort out the very annoying bug that when you change a location your prices /rates change
I/we pay a large amount of money to advertise on your website

 while it has improved it's a pain in the ass to have to keep checking everything is correct each time you edit / move location

I've had pictures removed that have never been a problem before and now this
with the bloody rates changing each time you make a change
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: saturnspirit on 03 April 2015, 03:00:45 pm
Please sort out the very annoying bug that when you change a location your prices /rates change
I/we pay a large amount of money to advertise on your website

 while it has improved it's a pain in the ass to have to keep checking everything is correct each time you edit / move location

I've had pictures removed that have never been a problem before and now this
with the bloody rates changing each time you make a change

I am having same problem. Everytime I move my location my rates go to ?30  for an outcall for an hour! They just change! I have to double check and refill in the rates again.

Also the picture problems as paris mentioned. I put photos up which are fine in one location, then move my profile to another locations and get an email saying my pictures are against vivastreet t&ts and have been removed! And these aren't any topless or nude photos. Just lingerie and dress ones!

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Caledonia on 03 April 2015, 03:08:01 pm
That's ridiculous that a site that charges so much has so many problems.

I looked at joining the other week but what they wanted me to pay was pure extortion.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 03 April 2015, 03:26:32 pm
That's ridiculous that a site that charges so much has so many problems.

I looked at joining the other week but what they wanted me to pay was pure extortion.

To be fair you do / can get a lot a decent clients from it
Especially in places like Birmingham london coventry Leicester Leeds it's I've found it works really well
But they need to sort out crap like removing picture /prices for no reason
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 03 April 2015, 03:51:08 pm
That's ridiculous that a site that charges so much has so many problems.

I looked at joining the other week but what they wanted me to pay was pure extortion.

To be fair you do / can get a lot a decent clients from it
Especially in places like Birmingham london coventry Leicester Leeds it's I've found it works really well
But they need to sort out crap like removing picture /prices for no reason

I think this is very hit or miss. My phone certainly rang a lot with it but very few of the callers were people I'd want to see. However, I don't think that's VS's fault. While they are very expensive compared to AW, I would say that their customer service is excellent. True, they have technical issues but they try very hard to resolve them and they're absolutely much nicer to deal with than AW. They fix issues as best they can and they compensate - as seen in their most recent post.  They do seem to sincerely listen to us.

I may try them again in a few months if I think some things have changed and there's a chance quality clients will use it. As it is now it's a bit too expensive for me. Even when I paid for AW (bought UKash vouchers) it was better value because you really only paid on days you were working.

HEY VIVASTREET: I would absolutely consider a plan where I could pay by the day or the week, particularly if I were going to a region where I thought it might pay off. In fact, I would likely pay more for "thirty days of advertising" than I would for "one month of advertising."
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 April 2015, 11:05:24 am
Hi Everyone,

Hopefully all the 'bugs' have been resolved now. These tend to happen when we release new features to the site unfortunately, we do a lot of testing before we release items however sometimes things slip through. We do understand this can cause a lot of frustration and we can only apologise and offer goodwill features for the inconvenience.

On the mention of having a lesser duration plans, we cant do this on the front end of the site - however we do have an in house sales team that may be able to negotiate these on a case by case basis. If you would like this please pop me an email es@vivastreet.com with your phone number and email address and I can pass this over.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Princess on 07 April 2015, 05:24:01 pm
Hi Everyone,

Just to let you know the issue has been identified and the team are working to resolve it (hopefully today), as an apology and goodwill gesture for the issue we would like to offer anybody effected a free highlight on current or next ad. Please email us at es@ or call our CS team to take this offer up.

Thank you,

The Vivastreet Team - Finny

Could you please put full email address or pm me so I can contact you regarding the free highlight.

Thank you
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 April 2015, 06:06:46 pm

Could you please put full email address or pm me so I can contact you regarding the free highlight.

Thank you

Hi Princess,

es@vivastreet.com

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 07 April 2015, 08:34:41 pm
This is getting beyond a joke how ironic viva took payment today for my ad then email me saying that need to update my card details. I also spoke with my bank and have the authorization codes. They took payment on the 31st of March and today the 7th of April 2015. I spoke with my bank and even they verified and have the authorization code they used to collect payment. You would think they would have got there act together by now it is clear some thing is not working. So surprise surprise my ad is not published happy days.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 April 2015, 10:26:09 am

This is getting beyond a joke how ironic viva took payment today for my ad then email me saying that need to update my card details. I also spoke with my bank and have the authorization codes. They took payment on the 31st of March and today the 7th of April 2015. I spoke with my bank and even they verified and have the authorization code they used to collect payment. You would think they would have got there act together by now it is clear some thing is not working. So surprise surprise my ad is not published happy days.

Hi MeetingDiversity,

If you ever have issues like this you should call our CS team direct and they should be able to investigate and provide an immediate response. In no way should you have to wait 7 days for a resolution, in fact over 95% of our CS calls are resolved the same day - I am not sure what approach you have taken but please do call or drop me an email with your details and I can pass directly onto the team.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 08 April 2015, 12:09:33 pm
Finny, thanks for your response to my idea about buying less than one month. I will consider it for future tours, which are usually one week.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MissFlint on 09 April 2015, 10:52:40 pm
Hi, are vivastreet still offering the first escort ad free?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 14 April 2015, 02:39:00 pm
Hi, are vivastreet still offering the first escort ad free?

Hi Lacey,

Yes we are, please email me es@vivastreet.com for details.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 21 April 2015, 10:06:39 am
Has anyone experienced new moderation or a clamp down on the change of locations options?

Currently in conversation with someone from viva street and apparently this is now going to be 'moderated'!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 01 May 2015, 08:19:06 am
I keep getting emails telling me to repost my add as it's "falling down the page." OK - I can see that. But, I don't understand exactly what I'm paying another ?19.99 for. Does my unlimited change of location still apply? For that matter, does changing location automatically boost me to the top of a new location and is that why the next day after moving I am asked to boost again?

I have noticed that the phone rings a lot more on the first day or two and then tapers off. But adding another ?20 every three days is just not gonna happen.

Could someone explain all the little extra add-ons? Is there one that will keep me in front of the punters for the full whack and then I don't have to keep giving another ?20? And will those features move with my profile when I move it?

I still am not very happy at all with being put into moderation every time I move. Some girls tour a lot more than I do, and at least I stay a full week wherever I go. But with moderation I have to be careful to time it so that my advert is visible at the right time. I know someone said that I can just call CS during business hours and get it done ASAP but the last time I called I was on hold for a good while.

Does changing rates also trigger moderation? How about paying to bump it - does that trigger moderation?

I am finding Vivastreet is working pretty OK for me. That phone sometimes rings when AW isn't sending me much so I'm willing to keep working with it. But I am paying a lot of money and so I want it to work as smoothy as possible.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 01 May 2015, 11:17:10 pm
Repost from my understanding  is an option it does every so many hours to the top of the listing.  And any altering modify to the advert it goes through moderation. Each feature that is paid for works in a unique way from the rest. There is the VIP feature that keeps you on the front page at the top enlarged it last for ten days though.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 02 May 2015, 06:45:45 am
I am offered reposting but in an area of only a few profiles it makes no difference.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 02 May 2015, 11:04:36 am
I suppose it differs in location as for me viva makes a big difference with repost and vip. Well with vip clients see first before underneath ads mostly. I notice it takes time for business to build up once activated ad etc.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 04 May 2015, 08:26:29 am
I went to change my postcode because I'm touring tomorrow. Realised that there  was something else I'd like to change in my advert but I can't because it's in moderation limbo. I was delighted to discover that someone is answering the phones on a bank holiday so I was able to get it validated and then I can change it. Shouldn't be too tricky.

Are there CS reps on duty on weekends, as well? Because being stuck in moderation limbo is annoying. At least I was able to call today.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 May 2015, 11:24:11 am
Hi Everyone,

Sorry for the delay in responding, I had to check what the logic was for the ad position if you take change of location. So basically if you move location and you dont have 'pay to repost' option your ad moves in time order to the period it was initially posted. If you have the 'pay to repost' option then your ad moves to the time slot your ad was last reposted.

...phew..hope thats clear...?

Just to confirm what the all the features do please follow this link:

http:// try.vivastreetads.co.uk/features-explained/

Other questions asked in the thread;

Taking a feature does not move your ad into moderation, only making a change on the details of your ad does.

We do offer customer service over bank holidays and full moderation support (we are looking to automate change of location).

Repost costs - Depending on region "pay to repost' option costs between ?9.99 up to ?44.99 for 30 days.

Fake photos - we check every photo to see if they are just stolen of the internet but we cant identify all fakes and relay on users to flag them as fake and then they are taken down. We are looking this year to implement photo verification, we would look to have 2 levels;

Level 1 - the poster can send over a photo holding up a VS sign with ad ID (maybe a copy of todays newspaper)

Level 2 - If the users chooses they can send over a form of ID (we are testing this at the moment on p2mu. co.uk and is working well)

As always we would be interested in your feedback on photo verification - when we ran the survey an extremely high number of users and punters said they would like this feature.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 05 May 2015, 11:49:37 am
I will not verify my profile with you,sorry.
I do not wish to send my id on the internet to anyone, I am not verified with adult work and I wont verify with vivastret either.
I am an established escort with my own website so Im not a fake.
Maybe ask to verify suspect profiles who seem to use stolen pics?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 May 2015, 11:55:15 am
I will not verify my profile with you,sorry.
I do not wish to send my id on the internet to anyone, I am not verified with adult work and I wont verify with vivastret either.
I am an established escort with my own website so Im not a fake.
Maybe ask to verify suspect profiles who seem to use stolen pics?

Hi Hotblondie,

Thanks for the feedback, this is an option we are also discussing. Can I ask if you would consider instead of ID, one of the following options;

A very quick face to face Skype call with a CS agent?

Sending in a 'selfie' with a simple message with your ad ID?

We are very open to exploring other ways we can accomplish this goal that everyone can feel comfortable with.

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 05 May 2015, 12:49:23 pm
Those two options sound good to me. If the sign doesn't say "vivastreet" So much the better.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 05 May 2015, 03:44:29 pm
My skype is personal so its a no no :)
Sending a selfie with a piece of paper yes, but I will wear a mask or sun glasses :)
Thank you for understanding x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 05 May 2015, 03:50:12 pm
If you have a verification thing, are you going to have the option of displaying the verification photo? On AW, this photo is viewable by default and we have to elect to hide it. Apparently, in the past, glitches have made them visible.

As mine is a photo of me unsmiling with no makeup (as per instructions) holding my passport legible in one hand and my profile number in the other, I am not too thrilled at the prospect of it being viewable to the public. I suppose some girls may like the option to show their verification photo, but I think it should be something they can elect to upload to the profile - not the default for it to be linked to the profile.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 May 2015, 04:16:47 pm
If you have a verification thing, are you going to have the option of displaying the verification photo? On AW, this photo is viewable by default and we have to elect to hide it. Apparently, in the past, glitches have made them visible.

As mine is a photo of me unsmiling with no makeup (as per instructions) holding my passport legible in one hand and my profile number in the other, I am not too thrilled at the prospect of it being viewable to the public. I suppose some girls may like the option to show their verification photo, but I think it should be something they can elect to upload to the profile - not the default for it to be linked to the profile.

Hi Fabulassie,

We had not considered displaying the verification photo and I dont think this is an avenue we would go down for the points you mention. If we did Skype or the selfie the system would not be linked to the photo upload system so a glitch like the AW one could not happen.

HotBlondie - not a problem as long as you match your photos  :)  ...also verification will not be mandatory but your photos will get a mark / tick in some way with an explanation of what it means.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MissFlint on 07 May 2015, 02:03:23 pm
Not sure if this is the right place to post my issues with Vivastreet. I received a call from a client today who saw my ad on Vivastreet, he asked me if I had any pictures as there are no pictures on my ad and have not been for a week. He said he had seen them a week ago.

I then checked my Vivastreet ad and saw I had no pictures! I had not received any email telling my that my pictures had been deleted. This is terrible service..I don't understand how Vivastreet can have such terrible customer service and why only get these problems with Vivastreet. Usually they email to tell you when a picture is deleted but not this time. Also it makes no sense why the pictures were deleted as they were all tasteful and had been previously approved. I was told by customer services that there must have been a technical error, however I was offered no compensation. I'm extremely fed up with Vivastreet!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 May 2015, 02:52:02 pm
Not sure if this is the right place to post my issues with Vivastreet. I received a call from a client today who saw my ad on Vivastreet, he asked me if I had any pictures as there are no pictures on my ad and have not been for a week. He said he had seen them a week ago.

I then checked my Vivastreet ad and saw I had no pictures! I had not received any email telling my that my pictures had been deleted. This is terrible service..I don't understand how Vivastreet can have such terrible customer service and why only get these problems with Vivastreet. Usually they email to tell you when a picture is deleted but not this time. Also it makes no sense why the pictures were deleted as they were all tasteful and had been previously approved. I was told by customer services that there must have been a technical error, however I was offered no compensation. I'm extremely fed up with Vivastreet!

Hi Lacey666,

Sorry to hear that you have experienced an issue, if photos are ever removed an automated email is sent to the registered email. Although we are not immune to technically glitches, we can clearly see the reasons why a picture would have been removed as our admin records moderator actions on all accounts. If you want to email be directly es@vivastreet.com with your ad id and I can investigate further for you.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 07 May 2015, 03:38:45 pm
I have also had photos disappear in the past without notification but noticed pretty much straight away and uploaded them again. It's usually when Vivastreet is slow and times out and I have to resubmit modifications.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 07 May 2015, 07:33:47 pm
Is this verification thing going to be rolled out for everyone in the near future?

I don't like it all! I can just about stand it with AW but their site is an adult site and I can only assume all the workers who work for them understand and are involved in that business solely.

Viva is not solely an adult site! Will the people who look at my verification ID also be moderating used furniture adds for example? Training and policies and all that blah blah doesn't stop someone who's been looking at for sale adds of used cars and then looking at my ID and face picture for an adult add being shocked or unprofessional.

That makes me so uncomfortable!

If it was your sister site PTMU or whatever its called then I could understand it but verifying with ViVa then no way!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 May 2015, 09:30:40 am
Is this verification thing going to be rolled out for everyone in the near future?

I don't like it all! I can just about stand it with AW but their site is an adult site and I can only assume all the workers who work for them understand and are involved in that business solely.

Viva is not solely an adult site! Will the people who look at my verification ID also be moderating used furniture adds for example? Training and policies and all that blah blah doesn't stop someone who's been looking at for sale adds of used cars and then looking at my ID and face picture for an adult add being shocked or unprofessional.

That makes me so uncomfortable!

If it was your sister site PTMU or whatever its called then I could understand it but verifying with ViVa then no way!

Hi AR,

Sorry if I misunderstand your point, but the team that would do the 'photo verification' will be the same team that moderates the escort ads and photos - so there would be no shock or unprofessional behaviour. The main UK CS team has had the same team members for a number of years and they you have very possible spoken to them on the phone.

To address a few other points;

The feature is just being built as part of our new admin system, so it will be some time away.

It will not be mandatory in any way.

You may not even need to send ID and a selfie or Skype chat would suffice.

We dont in any way want to make you feel uncomfortable and happy to address any other questions you may have.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: foxy roxy on 08 May 2015, 04:53:56 pm
I'm another person who is very unhappy about the prospect of someone I don't know having my face pic and knowing that I am an escort.

Why should they know what my face looks like if I don't know what their face looks like?

Also these days it is far too easy for someone to find out my true identity from a face pic. Who knows what they might then decide to do with that information? If they were twisted enough to use the face pic to identify me, they could be twisted enough to try blackmail or something else dangerous to my personal life.

I know that it's unlikely, but as I don't know who would have access to my details, how do I know how unlikely it it? I also am aware that maybe I'm being paranoid, but so far my paranoia has helped me to keep my work life and my personal life separate.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 May 2015, 05:03:49 pm
I'm another person who is very unhappy about the prospect of someone I don't know having my face pic and knowing that I am an escort.

Why should they know what my face looks like if I don't know what their face looks like?

Also these days it is far too easy for someone to find out my true identity from a face pic. Who knows what they might then decide to do with that information? If they were twisted enough to use the face pic to identify me, they could be twisted enough to try blackmail or something else dangerous to my personal life.

I know that it's unlikely, but as I don't know who would have access to my details, how do I know how unlikely it it? I also am aware that maybe I'm being paranoid, but so far my paranoia has helped me to keep my work life and my personal life separate.

Hi Foxy Roxy,

The verification wont be mandatory, no one will be made to send in a photo or ID.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 11 May 2015, 05:43:21 pm
Sorry prob off topic but as usual I'm trying to put my add on viva St and my cards keep getting blocked so keep having to ring to get through and speak to someone

However this time you have an incredibly sexy mans  voice telling me to hang on and be patient  it's the only time I've not screemed in frustration please keep him and his voice
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 May 2015, 10:04:43 am
Sorry prob off topic but as usual I'm trying to put my add on viva St and my cards keep getting blocked so keep having to ring to get through and speak to someone

However this time you have an incredibly sexy mans  voice telling me to hang on and be patient  it's the only time I've not screemed in frustration please keep him and his voice

Ho ParisB,

Sorry to hear you are having card problems again, we can speak with the payment team to try and understand what is going on? Obviously like any company we have certain payment rules in place to limit fraud and these for some reason could be tripping you up. Can you please send me a direct email with your ad id?

Glad you like the new telephone voice over, it was actually done by a member of the UK team - so I will pass on your feed back ;D

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 May 2015, 10:06:20 am
Sorry prob off topic but as usual I'm trying to put my add on viva St and my cards keep getting blocked so keep having to ring to get through and speak to someone

However this time you have an incredibly sexy mans  voice telling me to hang on and be patient  it's the only time I've not screemed in frustration please keep him and his voice

*Sorry for typo!

Hi ParisB,

Sorry to hear you are having card problems again, we can speak with the payment team to try and understand what is going on? Obviously like any company we have certain payment rules in place to limit fraud and these for some reason could be tripping you up. Can you please send me a direct email with your ad id?

Glad you like the new telephone voice over, it was actually done by a member of the UK team - so I will pass on your feed back ;D

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 12 May 2015, 11:00:30 am
Can we please have more options for things like Featuring and Reposting? What I mean is, can we buy smaller blocks or different-sized blocks, of these things. I don't want to repost for thirty days when I am not going to be working each of those days. It would be nice to feature in blocks of five days. Or maybe to be able to do all the things at one go for the same amount of days instead of trying to keep track of which bits have expired.

I've harped on about this, before. One reason that AW is good value for money even if we pay for the various things is that we can choose day by day which things we want to pay for. Don't want to work for a day or two? Take phone number down - then you pay nothing and don't get a bunch of texts and calls to deal with. That sort of thing would make Vivastreet awesome.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 12 May 2015, 01:56:19 pm
Yet again another problem

I paid for my website link to show but it's not showing and there is no where on the add for me to add it
Spoke to someone who said they will add it but I still can't see it - and I've tried on laptop iPad iPhone and phone and still can't see the website link  both in the advert itself and in the bit where I can modify it its just seems  to have totally disappeared

Ok so I an see it on the site if I just look for my advert but when trying to moderate / change anything it's not working
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 May 2015, 03:19:27 pm
Can we please have more options for things like Featuring and Reposting? What I mean is, can we buy smaller blocks or different-sized blocks, of these things. I don't want to repost for thirty days when I am not going to be working each of those days. It would be nice to feature in blocks of five days. Or maybe to be able to do all the things at one go for the same amount of days instead of trying to keep track of which bits have expired.

I've harped on about this, before. One reason that AW is good value for money even if we pay for the various things is that we can choose day by day which things we want to pay for. Don't want to work for a day or two? Take phone number down - then you pay nothing and don't get a bunch of texts and calls to deal with. That sort of thing would make Vivastreet awesome.

Hi Fabulassie,

Thanks for the feedback, one of the items we are building this year is a stronger feature / pricing section, this will allow us to be more flexible in terms of what we can offer on the payment form. Once this feature is built we can test several options to see what works best for the majority of users and potentially have multiple options.

Thank you,

The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 May 2015, 03:21:13 pm
Yet again another problem

I paid for my website link to show but it's not showing and there is no where on the add for me to add it
Spoke to someone who said they will add it but I still can't see it - and I've tried on laptop iPad iPhone and phone and still can't see the website link  both in the advert itself and in the bit where I can modify it its just seems  to have totally disappeared

Ok so I an see it on the site if I just look for my advert but when trying to moderate / change anything it's not working

Hi ParisB,

You are not having much luck lately, sorry about that. Can you email me at es@vivastreet.com and i can look into this for you?

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 12 May 2015, 03:22:54 pm
Thanks, Finny. I look forward to that. I have noticed Vivastreet is getting more and more attention. I even noticed a lorry-drawn billboard going through the city centre that sort of advertised the adult services. (Didn't state exactly what was on offer, but intimated that one could find a beautiful woman on Vivastreet.) Your profile is getting higher and higher and I think AW's is not. I have no idea how new punters find out about AW. Vivastreet and Backpage are at the top of the searches.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 12 May 2015, 03:33:49 pm
Thanks, Finny. I look forward to that. I have noticed Vivastreet is getting more and more attention. I even noticed a lorry-drawn billboard going through the city centre that sort of advertised the adult services. (Didn't state exactly what was on offer, but intimated that one could find a beautiful woman on Vivastreet.) Your profile is getting higher and higher and I think AW's is not. I have no idea how new punters find out about AW. Vivastreet and Backpage are at the top of the searches.

Hi Fabulassie,

Glad you saw some of the 'offline' advertising we are testing. We are currently running campaigns in Manchester, Leeds, Bradford and Birmingham will actually start on the 18th May. As you noticed we have to be very subtle in what we can put in the 'offline' world and you should also see us on taxis, poster boards, clubs, newspapers and ad vans (like you saw).

We also have some new features coming to the adult sections later in the year which we hope everyone will like.

Thank you,

The Vivastreet Team - Finny



Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 12 May 2015, 06:04:30 pm
Could you do something about email verification?I often receive messages from potential clients which have incomplete or erroneous email addresses entered. This means I cannot reply and all they know is that there is no answer.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 May 2015, 09:26:22 am
Could you do something about email verification?I often receive messages from potential clients which have incomplete or erroneous email addresses entered. This means I cannot reply and all they know is that there is no answer.

Hi Mirror,

Thank you for the feedback, I will pass this onto the tech team to see what else can be done on email validation.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Ebonypru on 23 May 2015, 04:48:22 pm
With facial recognition software and one rogue member of staff, or a determined hacker, even security services, God help us.  Face being matched with a facebook or linked in profile.  And they could wait I'll never advertise with any site that makes facial verification mandatory.

I have never posted a face picture on any site or profile I have.  So what are your staff verifying against?  Oh, that's right, my formal face ID with real name on it?  Sweet!

xxx

Pru

I'm another person who is very unhappy about the prospect of someone I don't know having my face pic and knowing that I am an escort.

Why should they know what my face looks like if I don't know what their face looks like?

Also these days it is far too easy for someone to find out my true identity from a face pic. Who knows what they might then decide to do with that information? If they were twisted enough to use the face pic to identify me, they could be twisted enough to try blackmail or something else dangerous to my personal life.

I know that it's unlikely, but as I don't know who would have access to my details, how do I know how unlikely it it? I also am aware that maybe I'm being paranoid, but so far my paranoia has helped me to keep my work life and my personal life separate.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 July 2015, 09:48:16 am
Watch out for fake emails and texts pretending to be from Vivastreet

We?ve been made aware there?s a phising attack going on. Someone is sending a text message to Vivastreet users saying that the ad payment is failed and to send the number your credit card details.

Just to reassure you, Vivastreet will never, ever ask you to email or text your username, password and certainly not credit card details.

If you get an email or text please get in touch with our customer service team so we can share the information with the police fraud squad.

Please let any of your friends that aren?t on saafe know.

Thanks

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 13 July 2015, 10:09:42 am
Finny, I got an email saying that you "miss me" and talking about my advert expiring, please renew in two days. Followed the link to renew and sure enough, my ad is good until 3/8/15. You might want to check that there's not some glitch sending out emails telling people that their ads have expired! I'd just paid for mine and was worried!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 July 2015, 10:15:45 am
Finny, I got an email saying that you "miss me" and talking about my advert expiring, please renew in two days. Followed the link to renew and sure enough, my ad is good until 3/8/15. You might want to check that there's not some glitch sending out emails telling people that their ads have expired! I'd just paid for mine and was worried!

Hi Fabulassie,

Thank you for informing us, can you email me on es@vivastreet.com with your ad id and I can check with the tech team to see if there is a problem. Sorry for the inconvenience.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 13 July 2015, 10:48:37 am
Finny, I got an email saying that you "miss me" and talking about my advert expiring, please renew in two days. Followed the link to renew and sure enough, my ad is good until 3/8/15. You might want to check that there's not some glitch sending out emails telling people that their ads have expired! I'd just paid for mine and was worried!

Hi Fabulassie,

Thank you for informing us, can you email me on es@vivastreet.com with your ad id and I can check with the tech team to see if there is a problem. Sorry for the inconvenience.

Thank you,

The Vivastreet Team - Finny

I've just done so... you may want to turn off your "I'm out of the office" auto reply. :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 14 July 2015, 09:36:38 am
Hi Saafe,

We just wanted to let you know Vivastreet is launching a new cam service. Let me tell you why it?s a little different from the others out there...
 
We?re focussing on private bookings, not a free for all room making people beg for tips or privates. You can concentrate on giving your customers a brilliant experience as you know they?ve already picked you because they like what they see.
 
You can keep on the usual sites you work and then pop over to camstreet.co.uk when you've got a confirmed booking.
 
Any problems creating the account call us on 03030313490 or email michelle@camstreet.co.uk and we?ll get you up and running in no time.

You will also be able to ad a free link on your escort profile to your new cam profile once you are registered and live if you email myself back. If you like their is also a private gallery option where you can set a number of credits to unlock.

Sign up here bit.ly/camstreetsignup

We are just asking users to sign up at this point, before we start to push traffic from the adult parts of our site. We expect the traffic to ramp up as more advertising goes live over the coming month.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 14 July 2015, 02:27:25 pm
I'll add this, since we're here (also posted in Media section).

Vivastreet have been a big help in trying to raise funds for National Ugly Mugs, and have already raised some in the past - now NUM has been nominated for the Charity Times awards, but the tickets are very expensive and they don't want to use Ugly Mugs money to pay for the team to attend the awards ceremony. If they don't attend though, they won't win.

To help rustle up some cash so that hopefully the whole NUM team can go along, Vivastreet are holding a silent auction where fifteen people can win a top price ad, and all details are here: try.vivastreetads.co.uk/uglymugssilentauction/

Let's help the NUM folk get out of the office for a bit :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Cat_BBW on 14 July 2015, 03:56:26 pm
Hi Saafe,

We just wanted to let you know Vivastreet is launching a new cam service. Let me tell you why it?s a little different from the others out there...
 
We?re focussing on private bookings, not a free for all room making people beg for tips or privates. You can concentrate on giving your customers a brilliant experience as you know they?ve already picked you because they like what they see.
 
You can keep on the usual sites you work and then pop over to camstreet.co.uk when you've got a confirmed booking.
 
Any problems creating the account call us on 03030313490 or email michelle@camstreet.co.uk and we?ll get you up and running in no time.

You will also be able to ad a free link on your escort profile to your new cam profile once you are registered and live if you email myself back. If you like their is also a private gallery option where you can set a number of credits to unlock.

Sign up here bit.ly/camstreetsignup

We are just asking users to sign up at this point, before we start to push traffic from the adult parts of our site. We expect the traffic to ramp up as more advertising goes live over the coming month.

Thank you,

The Vivastreet Team

BRILLIANT. Thank you for this. It - on the face of it - looks like cammodeldirectory and livecammodelshows etc...although I was just presuming the sessions would be via Skype/Yahoo, if not, will you be providing a cam encoder? Also, what payment methods will you have in place to pay us and what percentage would you take?

Thanks!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 14 July 2015, 04:50:10 pm

BRILLIANT. Thank you for this. It - on the face of it - looks like cammodeldirectory and livecammodelshows etc...although I was just presuming the sessions would be via Skype/Yahoo, if not, will you be providing a cam encoder? Also, what payment methods will you have in place to pay us and what percentage would you take?

Thanks!

Hi Cat,

Answer from The CamStreet Team below;

Yes, we provide a cam encoder (called justcamit), which takes care of all of the monitoring etc.  This is downloadable in the signup process, and also has step-by-step setup instructions as well as a support person available should you get stuck.  This software also works on mobile and tablet.  We pay a very nice and healthy headline rate of 60% to you via bank transfer.

If you have any other questions please feel free to email michelle@camstreet.co.uk directly.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Cat_BBW on 14 July 2015, 04:54:15 pm

BRILLIANT. Thank you for this. It - on the face of it - looks like cammodeldirectory and livecammodelshows etc...although I was just presuming the sessions would be via Skype/Yahoo, if not, will you be providing a cam encoder? Also, what payment methods will you have in place to pay us and what percentage would you take?

Thanks!

Hi Cat,

Answer from The CamStreet Team below;

Yes, we provide a cam encoder (called justcamit), which takes care of all of the monitoring etc.  This is downloadable in the signup process, and also has step-by-step setup instructions as well as a support person available should you get stuck.  This software also works on mobile and tablet.  We pay a very nice and healthy headline rate of 60% to you via bank transfer.

If you have any other questions please feel free to email michelle@camstreet.co.uk directly.

Thank you,

The Vivastreet Team

Thanks! I am glad to see it's JCI (JustCamIt), I like their software and usability.

I will be emailing michelle now as I have encountered an error page when uploading my docs.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 15 July 2015, 11:11:08 am
Would love to particpate in the auction problem is that Vivastreet doesn't have a location/city that is accurate for my post code (post codes close to me, including searches for the nearest town end up in a completely different area and a county which is a 1 hour drive away), we've discussed this and they say 'hard luck' that's the way their geographical database works.

Perhaps I should just donate without bothering about an ad! ::)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 July 2015, 11:48:54 am
Would love to particpate in the auction problem is that Vivastreet doesn't have a location/city that is accurate for my post code (post codes close to me, including searches for the nearest town end up in a completely different area and a county which is a 1 hour drive away), we've discussed this and they say 'hard luck' that's the way their geographical database works.

Perhaps I should just donate without bothering about an ad! ::)

Hi Mirror,

I am not sure who you spoke with in the CS team who said 'hard luck' but can you email me over the details of the geo / postcode issue and I can pass to the tech team to look into.

Thanks you,

The Vivastreet Team -Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 15 July 2015, 11:53:36 am
It was by email to the es@vivastreet address, so I am a bit reluctant to use that again!

I have this morning emailed that same address re the NUM auction and received an out of office until 23rd July reply.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 15 July 2015, 01:35:20 pm
Finny, how will this affect the girls who already use justcamit for directcam on AW. Will two boxes or whatever you call it, be necessary with the two different log ins.

Just curious.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 July 2015, 04:25:46 pm
Finny, how will this affect the girls who already use justcamit for directcam on AW. Will two boxes or whatever you call it, be necessary with the two different log ins.

Just curious.

Hi Lady Lust,

I have the following form the cam team...

You would still use the exact same justcamit software and you'd just have to use separate login details when signing in to justcamit (you can select additional 'profiles' in the login tab) Those additional details you'd need for Camstreet are available during the signup process.

Hope this helps!

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 July 2015, 04:29:12 pm
Hi guys,

We spoke with Alex @ Ugly Mugs and if you dont want to enter the competition for a free ad, you can of course donate via there just giving page and include a note it towards the charity award  ;D

https:// www.justgiving.com/uknoswp/Donate

Thank you,

The Vivastreet Team - Vini

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 July 2015, 04:32:55 pm
Also sorry for the out of office, Finny is on vacation and I am looking after the es inbox.

Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 15 July 2015, 05:12:37 pm
I haven't yet been able to sign up to camstreet - been trying since I got the email from Vivastreet a few days ago - due to a PHP error on the profile page. It doesn't look like anyone else is having much luck either as the same 15 profiles are still on the performers page. I am in contact with a member of their support so hopefully I can get signed up soon!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 July 2015, 05:37:25 pm
I haven't yet been able to sign up to camstreet - been trying since I got the email from Vivastreet a few days ago - due to a PHP error on the profile page. It doesn't look like anyone else is having much luck either as the same 15 profiles are still on the performers page. I am in contact with a member of their support so hopefully I can get signed up soon!

Hi Just An Escort,

Sorry for any teething problems on sign up, hence the soft launch. We have passed on your comments to the CamStreet team included Michelle to try and rectify the issues.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 16 July 2015, 01:15:55 pm
I'm extremely annoyed! I have paid a LOT of money to advertise. Today I went to renew my "featuring' and I've been told that my ad is too explicit.

What have I done wrong? Well, apparently you can't have the words at the end of your advert: "I DO NOT ENGAGE IN UNPROTECTED INTERCOURSE."

I've called CS and I think it's OK. She said it was an error. I think they just removed that line from my profile. Because saying that I DO NOT have unprotected sex is "explicit."

At best, this is the second alarming "error" email I've received this week.

I think VS has infinitely better CS than adultwork, but we also pay a massive amount of money and such "errors" are deeply annoying.

And I'm not saying "I'll suck your cock and drink your jizz for ?140." All I'm saying is "I don't have unprotected sex." It would be nice if that weren't flagged as problematic.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 16 July 2015, 02:09:01 pm
In the same way they have advised me that they can't correct the error in their location database. Real pity when VS are trying to get up there  with the big players. I also know that customers for any of their ads searching in my area will be getting results which are also way out.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 16 July 2015, 06:45:06 pm
I have been following this thread with interest and am going on tour shortly but based on others comments I think signing up with you will be a complete nightmare!

There are obviously problems with multiple locations (which I need) payments, text being rejected, cards being declined.
There are no such problems with AW. I need a professional advertising service and I am not convinced I will get it.

Where are the positive comments/experiences?
How can you possibly compete with AW in terms of customer service?
What if I can't post my ad during office hours because I have a civvie job and there is a problem? (Which based on previous posts is highly likely).

Why should I have to e-mail when it's your problem.

Surely getting it right first time round is what a competent advertiser does?

I can see no benefit to advertising with you until people start saying you are getting it right.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 16 July 2015, 07:21:41 pm
SM, I don't use Vivastreet either (having tried it briefly years ago and found the callers horrendous), but to compare them unfavourably with Adultwork and most especially their customer service when you haven't even tried them is just silly.

Adultwork is a dedicated adult site with experience in advertising prostitution, webcamming and so on - Vivastreet is a general classifieds site with a prossie section; it's more useful to compare it with newspaper ads than purpose built directories. They certainly do make cock ups, but so do AW and theirs are often worse - ask the people who have suddenly had their ads deleted without being told why or whose ID/face pictures have appeared publicly all of a sudden. Nor do VS demand ridiculous amounts of personal information from new advertisers.

They also have a dedicated email and phone line for people to call who are having problems, which is more than AW have ever had; their customer service for anything that can't be neatly covered by a couple of ticked boxes is a joke. Of course people are going to post here if things go wrong, but like everything else more people tend to complain about the bad than praise the good and it can make things look a bit skewed. There's really no need for the above when you haven't even tried it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 16 July 2015, 07:23:22 pm
I agree: Vivastreet is very good at customer service. It's annoying when they have glitches but they are always easily fixed.

The only real issue is that the quality of callers is somewhat undesirable but everyone has different experiences with that.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 16 July 2015, 07:37:46 pm
Then I shall try it and see how it goes and hopefully post a positive review.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 16 July 2015, 07:39:42 pm
The only real issue is that the quality of callers is somewhat undesirable but everyone has different experiences with that.

My experience was one of wanting to sever my own head with a chainsaw within about an hour of switching the VS phone on, and I advertised in the papers for years so I'm no stranger to the phone-numpties :D.

That's the only reason I don't use it - it's certainly not the site :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 17 July 2015, 11:22:16 am
My experience was one of wanting to sever my own head with a chainsaw within about an hour of switching the VS phone on, and I advertised in the papers for years so I'm no stranger to the phone-numpties :D.
That's the only reason I don't use it - it's certainly not the site :).

 ;D ;D sorry I shouldn't laugh but very funny Amy!

Thank you all for your comments and feedback and to try and help answer some of the points;

@Sensualmilf if you haven?t used Vivastreet before you can test us out on a free 10 day no obligation trial. Just email me for details at es@vivastreet.com

Time wasters ? we know we may get more than our fair share; this is the trade off with being ranked well on Google it brings lots of new business but also lots off potential TW?s.

Several options you can use to reduce this, just use our web link and don?t display a telephone number on our site. So all the traffic filters through and can be tracked via google analytics.

Take the Vivaprotect number (this is like marmite you love or hate it), as the user is charged for the call and told they will be they are much less inclined to call just for a cheap thrill.

We hope many of the new options we have added like prices and services will help cut down, but we cant make the visitor read unfortunately.

Bugs and problems on the site ? as you are constantly adding features to the site to improve on what we have, this tends to cause some things to break and is very normal in development world. We do try to minimise these but bugs do pop up and cause problems which we try to rectify as soon as we can.

If we did no development to the site, we would have fixed all the bugs a long time ago as if you don?t change the site code you don?t cause things to break.

Touring ? we do offer an option to move you location as many times as you want within the month and this is called ?unlimited change of location?.

Our moderators work between the hours of 7am to 10pm so your right outside of these hours the location wont update until the next morning. Due to the extremely low number of requests outside these hours it would not be efficient to extend the hours at this time.

Moderation mistakes ? we track and have targets for the mistakes the moderators make and I can say that last month out of all the ads published in the escort section we made mistakes on 1.5% of them. Our service level should be below 0.5% so we are massively missing our targets and this is mainly due to the fact the escort section has grown very quickly and we are having to train and recruit many more moderators to come on board and new people take some time to get to grips with our rules. It?s our problem so we can only apologise and we are working hard to get below the target in the next few months.

Sorry for the long post! But if you have any other questions do feel free to email me es@vivastreet.com

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 17 July 2015, 03:57:03 pm
I have e mailed you as requested but you are out of the office until 23rd.

I look forward to hearing from you in due course.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 17 July 2015, 09:38:25 pm
Thanks Vini  :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: foxylady on 21 July 2015, 08:15:04 am
VIVASTREET - Horrendous customer service!

Okay, I have been using vivastreet since I started last December, and found them to be good but as others say the punters a bit hit and miss.

However, 2 weeks ago I was in Glasgow for 3 days and it was kinda quiet, so I thought I would put a short term ad on for ?39.99, I paid with a new credit card (standard replacement for one about to expire), but after the payment window, where it goes to your bank security check where you enter letters from your password, the screen went white each time and I was unable to complete the payment.  I contacted my account manager at viva and she said it maybe because it was a new card, she would get her manager to look into it, can I pay any other way??  I tried the card 2 more times both ended up with 'white screen' again and I couldn't input my security code.

Okay, so this resulted in 'no ad' for me.

The following week, someone finally got back to me at viva and said "sorry for the delay in getting back to you but we have billed you 3 x 39.99 and so we have put your ad on and can offer to upgrade you to cover the extra payments?"

I said "no I don't want that, I want a 3 x 39.99 refund as I'm not in Glasgow, I'm now in Dundee, I don't want the ad"

That's fine they said we have now changed the ad to Dundee and published it.

I said no, that wasn't want I requested, can you please get a manager to deal with this, I asked for a refund, I don't want the ad now, I want a refund.

Finally 'Neelam' an account manager contacted me 2 days later and said she would get back to me asap when she had spoken with the accounts department.......that was last Friday, yesterday she contacted me and said "accounts department have confirmed they refunded you 2 x 39.99".

Losing the will to live (is anyone still reading at this point????)  I said no I want the initial payment refunded as well.

Last night she came back to me and said, no we cant give you that back as we are able to offer to publish the ad even if it is a few days later than it should be............(er, yes, 2 weeks actually!)

I congratulated her on her astounding customer service skills in offering me a different ad to the one I booked and calling it the same thing to keep ?40 of my money for something that I didn't ask for.

The upshot of this is that I will NEVER go back to vivastreet again and now have to contact my credit card company for a chargeback after 2 weeks of dealing with vivastreet and wasting my time emailing numpties over this.

What an absolute shambles. 

Customer service - zero.

Happy customer - none!

 :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 July 2015, 11:57:11 am
Hi FoxyLady,

I have investigated based on the feedback you have left and just to confirm 2 payments were refunded when you made the initial complaint. As you have included some more information that was not provided to Neelam we have made the call to refund the 3rd payment back to you in this instance.

Neelam will make contact with you in the next hour to confirm the details and we are very sorry for the inconvenience caused. If any member feels that they have a genuine complaint with what they have been told by the CS team, do please email us at es@vivastreet.com and we are happy to investigate further. We cant say we will always agree, but sometimes with more information provided we can look at a resolution.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: foxylady on 21 July 2015, 12:18:24 pm
Really???

That's very strange, I have now received an email from Neelam with an absolute turnaround of her email yesterday, saying she is refunding the initial payment.

There was actually no information that I wittheld from her at any point.

Frankly, if you think I want to write anything more on the matter 'to anyone' you are sadly mistaken.  It seems to me that every person who has dealt with this has been desperate to keep as much of my money as possible, every step of the way, despite not having fulfilled what I paid for.

Perhaps that is something you can take up with your staff training?  As I certainly would never, ever use vivastreet again after being treated so shoddily by all concerned.

As for Neelam, to call herself 'customer service' anything is beyond a joke.

I will certainly look elsewhere for ads in future.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 July 2015, 12:35:30 pm
Really???

That's very strange, I have now received an email from Neelam with an absolute turnaround of her email yesterday, saying she is refunding the initial payment.

There was actually no information that I wittheld from her at any point.

Frankly, if you think I want to write anything more on the matter 'to anyone' you are sadly mistaken.  It seems to me that every person who has dealt with this has been desperate to keep as much of my money as possible, every step of the way, despite not having fulfilled what I paid for.

Perhaps that is something you can take up with your staff training?  As I certainly would never, ever use vivastreet again after being treated so shoddily by all concerned.

As for Neelam, to call herself 'customer service' anything is beyond a joke.

I will certainly look elsewhere for ads in future.

Hi FoxyLady,

As mentioned in the above post, we re-looked at the case with the extra insight you provided on touring. You dont need to do anything or write back to us so dont worry an the refund will be processed.

We have taken on board the lessons from this case and will be updating our processes internally so these types of issues are dealt with in a different way going forward. Once again we do apologies and do completely understand your frustration.

Thank you,

The Vivastreet Team - Vini


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: foxylady on 21 July 2015, 06:48:23 pm
Thank you Vini, I am just grateful that after 2 weeks of nonsense with people at viva, someone finally comes along with the voice of reason, saving me from having to contact me credit card company.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 24 July 2015, 12:01:27 pm
My experience so far:

After being put off by the various complaints I gratefully accepted Vini's offer of a free trial.

I found posting my ad very easy and was impressed by the high quality pictures on the site, so thumbs up there. I am happy to report that my VS phone has rung constantly AND with genuine enquiries that have led to bookings for my tour. At this stage it is potentially bringing in more business that AW is and I have only ever relied on AW so this has been a bit of an eye opener.

As long as the interest and bookings continue to roll in, I will continue my advertising for the remainder of my tour. I had heard that VS works well in the area I am planning to visit in my first week and realise that this may not be the case for the remainder of my tour as what works in one area may well not work in another; however I am happy not to have all my eggs in one basket, solely relying on AW for my business.

As far as timewasters are concerned I have put in bold on my ad that I don't respond to texts (as I was getting some stupid stuff) and they have stopped. I now just have to add that I don't answer withheld numbers  ;D

Thank you Vini and I will report back after the first week with some more facts and figures to help people make an informed decision on advertising.

SM
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Princess on 25 July 2015, 10:39:20 pm
I've been using Vivastreet for a while now and I think its great, it works really well in my area and when I have toured and asked for a week's package they have sorted me out quick and easy, never had a problem what's so ever.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 25 July 2015, 11:24:21 pm
Vivastreet has been fantastic in Northern Ireland. More clients came to me from there than E-I or AW put together.  Since having the link on it has reduced the TWs.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 26 July 2015, 11:47:41 pm
The same for me too viva rocks in Belfast.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 07 August 2015, 03:15:22 pm
Finny, hope you had a nice holiday.

Just wanted to ask, now that VS has JCI will users be offered IM on it too as with AW?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 August 2015, 05:37:17 pm
Finny, hope you had a nice holiday.

Just wanted to ask, now that VS has JCI will users be offered IM on it too as with AW?

Hi Lady Lust,

I had a lovely holiday thank you for asking, small typhoon but all adds to the adventure ;D

Re your comment I checked with the cam team and in the near future it is not on the roadmap, but potentially something for next year depending on how well the site developers. We will keep you updated on progress.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 08 August 2015, 06:42:37 pm
Has anyone received the email sent out today which makes out that VS will be paying "your NUM membership fees"?

NUM membership is free, so why is VS wording an email that makes it sound as if they are giving their advertisers something which is free to anyone no matter where they advertise or even advertise at all?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: cheesypeas on 08 August 2015, 07:25:45 pm
Could we see email Mirror please?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 08 August 2015, 07:37:36 pm
Here's the content (it's only missing the headline part which inexplicably says 'We're got you covered' - I assume somebody was asleep at the switch when they knocked it together), with thanks to the lady who forwarded it to us as I don't advertise on VS:

Quote
Amazing news! Vivastreet is now going to be paying for you to have membership to the essential National Ugly Mugs service.

The National Ugly Mugs service is all about keeping people who work in our industry safe, and providing them with the support they need following an encounter with a threatening or dangerous individual. You can choose to get a text message or email when someone dangerous is operating in your area.

Now, every single person with a live ad on Vivastreet will get their membership of National Ugly Mugs paid for by us. That's the deal. As long as you keep your ad on Vivastreet, we'll keep paying for your fees for Ugly Mugs. Simple.

We think the service is so important for your safety, we're paying your membership fees.

All you need to do is register for service and we'll take care of the rest.

You can register here.

Love

The Vivastreet Team

PS We'd love it if you helped spread the word about this by forwarding this email to your friends, or sharing it on Twitter or Facebook. Just click the handy buttons below.

A formal complaint will be winging it's way to them as soon as I've calmed down a bit. I suggest they think very carefully about how they big themselves up on here in the future, since my tolerance for their relentless threadbumping has dropped to zero, and that's where it's going to be staying. And people think that we have no shame.

Vivastreet, I recommend you sack whoever thought this might be a good idea, because unless you withdraw it and apologise I guarantee it's going to do you some damage. I only hope it doesn't adversely affect Ugly Mugs.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 08 August 2015, 11:12:30 pm
If I had to venture a guess, I would think that it started with VS agreeing to pay NUM what NUM estimates it costs to do what it does for that many subscribers (although there are no fees, it costs money that I think comes from grants and donations.) Like, as a corporate sponsorship donation. And then somewhere along the line something got twisted and whomever wrote that email thinks that they're paying fees that the escorts would be paying.

If that's the case, then I think VS could have done something effective, helpful, AND good for their public image by saying that they're going to donate X amount for every advertiser and that they've set up an easy way for each advertiser to be enrolled in the NUM alerts.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 08 August 2015, 11:57:39 pm
I've no doubt that's what's happened, but what they're doing (making regular donations, just as many other people and organisations do without feeling the need to make it part of their publicity machine) is not the same as what this email drop is not only implying, but actually saying ('paying membership fees', when there are no membership fees). It's sharp practice at best, and a cynical, misleading and downright disingenuous cunt's trick at worst.

The inference is that people paying the handsome advertising rates to be listed on their site who then register for Ugly Mugs are going to get something that others registered are not, the aim being to polish their image and get even more money out of us. They could have made a simple statement about being proud to support National Ugly Mugs (which is indeed run entirely on grants and donations) and put a banner link up - this is not just disgraceful, it's embarrassing.

Better still, they could have donated money because they want to help a good cause, and then just shut the fuck up about it like most of the people who have put their time, effort and money into the scheme over the last five years manage to.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 09 August 2015, 01:10:22 am
To be honest I thought this was very unreal vivastreet implying they pay ugly mugs for each escort who advertises with them.  Since when? what contract do viva street have with ugly mugs?. If I know then might be able to understand where viva are coming from. Viva talk like we should be grateful when really viva should be grateful we advertise with them paying our hard earned money for years.  I do hope viva gives a good explanation for this?.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 09 August 2015, 08:49:16 am
I have been gobsmacked, but not completely surprised.

VS have however come on here claiming to be our friends, whilst improving their service and getting a lot of free promotion for themselves although to be fair they have taken quite a bit of criticism.

Whilst their classified site works for a lot of their customers, I have had continued issues with something that really is a basic requirement. Yes I have had one or two isolated very good bookings from them, but for me it's not worth it especially when they can't get something fairly essential correct and I know it doesn't only affect me and isn't restricted to the Escorts section(it's across their whole site). I also get the feeling at times that VS think they are doing us a favour. We are the customers who pay for what is a comparably expensive service. When I update on AW the updates are instant and their database and options are as accurate as you can get.

So it's great for a bunch of you who happen to be in a certain area for whom it does work, but those who don't fit their software (which has huge errors in it) are just told to shove off. ::)

I don't know what's going on here but it feels as if VS are milking their donation. The email they sent out has made it look as if NUM is a chargeable service, when in actual fact it's a free to all service.

It could make some service providers think that they are getting something additional with their ads, when that isn't the case.




Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: NationalUglyMugs on 10 August 2015, 09:27:03 am
Hi all,
I?ve read the posts here and wanted to try and clarify something for you all.

Vivastreet contacting us a while ago to see how they can help us with funding and help us raise awareness. They are donating to NUM every month on behalf of sex workers advertising with them. As most of you know, NUM is a free service but it's one that is constantly facing the threat of closure due to lack of funding. It will always be a free service for sex workers but for a while we've been trying to encourage those sex workers that can afford to make small contributions as well as organisations and advertising sites to help us out. Just a few have.

This is an essential lifeline for us as a charity to continue to exist but to also meet the increasing demand. Every text alert we send out costs us money.

Possibly the email should have said ?donation? rather than ?fee? but semantics aside, we are grateful that they are working with us to reach more sex workers and making donations on behalf of people advertising on their site. They have also fund raised silent auctions and blog posts and links to us. They have been working with us for over a year and the fact that they're making a contribution for every sex worker registered with them is a big step. I only wish that more escort advertising sites agreed to do the same with the money you pay them for adverts.

NUM has been extremely successful but to keep growing to meet the demands for our services and send the alerts we need to raise money and this is a huge help..
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 10 August 2015, 10:00:23 am
With respect Alex, they have no way of knowing how many of the sex workers registered on Vivastreet use Ugly Mugs or vice versa, assuming that they don't have access to the NUM database. The claims made and language used in this email were outrageous, misleading, completely inappropriate and clearly written for no reason other than to bang on about how great they are; most people here would just be happy if they got their very expensive ads right. Who exactly do they thinlk this 'donation' money comes from?

I'm also fairly sure it wasn't them who spent a significant chunk of their Sunday explaining to worried people that a/ Vivastreet have not 'bought' National Ugly Mugs, b/ National ugly Mugs are not introducing a membership fee and c/ Nobody is obliged to advertise on Vivastreet to use NUM (and thank God for that).

I'm sure they didn't mean any harm, but this sort of completely ill-judged idiocy isn't doing NUM any more favours than it is them. And I'll still be making that complaint as soon as I get to a laptop.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 10 August 2015, 10:36:52 am
Oh the silent auction when does that actually finish? I sent off an email to  enter and received zero acknowledgement only a vacation reply, even though VS were actively posting on here.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: cheesypeas on 10 August 2015, 12:57:40 pm
So it's a legit relationship.
But VS got some chimp to write the mailout? :-\
It sounds completely dishonest.
I'm not incline to trust or advertise with VS now.

I agree with Amy unless they have UM database
there is no way they can do what they suggest.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 August 2015, 02:08:25 pm
Hi everybody, sorry for causing this confusion with the email. 

It should have said ?donation? and not ?fee?. Hands up, our fault. It totally shouldn?t have said that.

This will be corrected in the next version of the email. 

Just to respond to a couple of points here and hopefully address some of the questions;

We?re offering to make a donation for every single advertiser on the site. This is opt in. It will work like this:

We will send an email to current advertisers once a month, asking them to register for National Ugly Mugs. NUM get sent this list of people who are happy for us to cover their donations, this will be de-duped against the existing NUM list. No nefarious exchange of anyone?s personal data is happening. Honest!

We will be offering to pay a donation to NUM for every person that has a live ad on the site. Currently this is over 4,000 people. It is opt in, so if you do not want us to make a donation on your behalf, there is no obligation.

We?re just trying to work out a way to give NUM a regular, monthly ?lifeline? as Alex put it, to make sure they can keep up their essential work.  

Again, apologies for using the word ?fee? rather than ?donation? and the confusion this caused. This will not happen again. 

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 August 2015, 02:11:32 pm
Oh the silent auction when does that actually finish? I sent off an email to  enter and received zero acknowledgement only a vacation reply, even though VS were actively posting on here.

Hi Mirror,

Thank you for taking part in the auction, the end date is the 31st August and we will aim to let winners know within a few days.

We did send an email to all people who took part and I can forward on if you PM or email me at es@vivastreet.com with your details.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 10 August 2015, 05:04:21 pm
I see but still if vs are going to donate any way free of charge for escorts. Why do escorts need to opt in?. When we already have with UM. If I want to donate will. Thought so soon to do as a one off but nothing to boast about.  Vs get my money enough as it is. They want more from us.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 10 August 2015, 05:15:27 pm
I see but still if vs are going to donate any way free of charge for escorts. Why do escorts need to opt in?. When we already have with UM. If I want to donate will. Thought so soon to do as a one off but nothing to boast about.  Vs get my money enough as it is. They want more from us.

I think what they are saying is that for every person advertising with VS they'll make a donation of a certain undisclosed amount.

Because they can't get a few things accurate for my ad I'm not currently interested in continuing, and will be withdrawing from the silent auction - a high placement flashy ad is not going remove the issues.

I've donated to NUM in a way that is much more useful for both them and myself, and I've a good idea it's a lot more than VS would chuck their way for me continuing to advertise with them. Win win.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 August 2015, 05:41:52 pm
I see but still if vs are going to donate any way free of charge for escorts. Why do escorts need to opt in?. When we already have with UM. If I want to donate will. Thought so soon to do as a one off but nothing to boast about.  Vs get my money enough as it is. They want more from us.

Hi meetingdiversity, thanks for your reply.

New people get into the industry every day. Not everyone has heard of National Ugly Mugs (sadly), so we want to make sure that everyone has the chance to stay as safe as possible by letting everyone that advertises on Vivastreet aware of the invaluable service National Ugly Mugs offers.

We?re not making any money out of this, we are donating on behalf of the advertiser from our own budget. The difference, really, with our donations is that it is long term, and brings NUM month by month funding that continues to grow each month.

You need to opt in because some people do not want us to donate on their behalf, also, you need to register for National Ugly Mugs separately, we cannot just pass your data to them because of Data Protection laws.

It?d be great if we could just take all 4,000 + advertisers and opt them into National Ugly Mugs and give a donation for everyone, but the law doesn?t allow that.

We send all new advertisers an email and also post the information at the top of the page when people post an advert to try and raise as much awareness about their excellent work as possible. The more people that sign up, the more people will be safe.

Hope that answers your questions. If you have any further questions don?t hesitate to post here, or email us directly.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 10 August 2015, 05:58:25 pm
I'd have thought it might be a good idea to send an apology email which clears up the error and makes VS's position and their relationship with NUM clearer.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 August 2015, 06:18:13 pm
I'd have thought it might be a good idea to send an apology email which clears up the error and makes VS's position and their relationship with NUM clearer.

Hi Mirror,

Thank you for the suggestion, we will indeed be sending an updated apology email tomorrow to clear any confusion we caused - it certainly wasn't our intention.

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 10 August 2015, 07:36:28 pm
I'm late to the party because it's been a busy day, but

we will indeed be sending an updated apology email tomorrow to clear any confusion we caused - it certainly wasn't our intention.

good. Can somebody please forward a copy when this goes out.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 14 August 2015, 01:49:16 pm
Found out that my photos have suddenly disappeared from my ad, no warning. Only found out when a guy making an enquiry asked my why no photos on my profile. I check my ad almost daily and hadn't done so this morning. Phoned the help line, turns out they had my watermark website address across them.

These have been on my ad intermittently for couple of adverts now. Pity they've never been picked up in the moderation process and that at a time when I'm short of time (always seems to happen that way), that I'm having to dig out the unmarked versions.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 16 August 2015, 01:15:18 pm
I have been previously told that I can include my website address in my advert text as long as it's not in hyperlink format. However, as usual, inconsistent moderation has meant that it has been removed.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 16 August 2015, 01:35:49 pm
Even a simple update like changing the text on my ad can lead to problems.  So now I am very cautious when doing. So its not surprising  others have problems with viva. What some mods accept others won't just how it goes in life. The best thing to do to ensure is phone them when changes are made. Hopefully  this helps.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 16 August 2015, 08:44:28 pm
I have been previously told that I can include my website address in my advert text as long as it's not in hyperlink format. However, as usual, inconsistent moderation has meant that it has been removed.

Website link has to be in the special box, as a link and paid for in addition to usual ad fee.

I do pay for the website link, have done for the last few ads, but the rule is no link anywhere else and that's where I fell foul. I had also assumed that because the ad had been through their moderation at least 3-4 times with those photos, that they were ok.

They've told me it's because the rules changed earlier this year ( I have advertised with them since then! ). Anyway along with other issues it's just one more thing tipping me away from renewing.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 13 September 2015, 06:33:11 pm
I'm not very happy with Viva Street.

I stopped advertising with them after my complaint last year (which was never resolved btw).  I recently started again after gettiing an email offering me free upgrades if I placed a basic ad, I placed the ad then emailled in to get my upgrade but everyone is denying all knowledge of the offer?

Seems like I've been conned a bit tbh.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 14 September 2015, 05:24:11 pm
Hi Curvygal,

Thank you for informing us, can you email me on es@vivastreet.com with your ad id and I can check with the team to see if you are eligible for the offer. Sorry for the inconvenience.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 14 September 2015, 09:46:45 pm
Hi Curvygal,

Thank you for informing us, can you email me on es@vivastreet.com with your ad id and I can check with the team to see if you are eligible for the offer. Sorry for the inconvenience.

Thank you,

The Vivastreet Team - Finny

Thanks, I've sent it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Curvygal on 15 September 2015, 02:43:33 pm
Hi Curvygal,

Thank you for informing us, can you email me on es@vivastreet.com with your ad id and I can check with the team to see if you are eligible for the offer. Sorry for the inconvenience.

Thank you,

The Vivastreet Team - Finny

Thanks Finny for resolving this for me so quickly this morning.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 20 September 2015, 08:25:55 am
I'm not very happy with Viva Street.

I stopped advertising with them after my complaint last year (which was never resolved btw).  I recently started again after gettiing an email offering me free upgrades if I placed a basic ad, I placed the ad then emailled in to get my upgrade but everyone is denying all knowledge of the offer?

Seems like I've been conned a bit tbh.

I got the same emails and text to place an AD then get a 10day upgrade  -I've not placed any AD with them due to their poor customer service
And a very rude staff who I won't mention their name.
Very poor service all round.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 20 September 2015, 09:59:04 am
I've always had good service when I deal with Finny.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2015, 01:25:04 pm
Yes but why should it have to rely on one person? A good directory should be responsive to it's customers and not require having to search around for one member of staff. VS are a national site charging high rates and they should be able to get things correct.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 20 September 2015, 08:05:39 pm
Yes but why should it have to rely on one person? A good directory should be responsive to it's customers and not require having to search around for one member of staff. VS are a national site charging high rates and they should be able to get things correct.

Exactly my thoughts...it's a very odd arrangement they have
I had one staff asking me to pay into their account to get a certain features on my AD
I just called it off doing business with them.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 September 2015, 10:01:50 am
Yes but why should it have to rely on one person? A good directory should be responsive to it's customers and not require having to search around for one member of staff. VS are a national site charging high rates and they should be able to get things correct.

Hey Everyone,

No disagreement with what you say, you should be treated the exact same by all members of the team. If you can communicate the name of the person you spoke to and also the time / date of the call I can request the customer service team manager listen to the call and feedback to the agent if they did not follow procedures.

On the question about payment into our bank account, yes you can make payment this way via the in house sales team (our bank details last 4 digits are 6145), but they can also take card payments. If in doubt of the bank details feel free to confirm with myself or the CS team the validity and again if you have experienced a problem please feedback to me and I can assist.

We have a team of 20 customer service agents that deal with your ads so without feedback from you guys its very difficult to catch the stray call that doesn't meet the standards we expect.

Thank you,

The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 28 September 2015, 10:14:26 am
I was just wondering why all of a sudden no-ones rates and services are showing anymore?The whole rates and services section is missing why is this?One of the reasons Viva Street was becoming a better place to advertise for myself and others is that we could have this important information on our adverts thus helping to weed out some of the timewasters from the off.If its a permanent change I probably won't bother renewing and it would have been good to let us know as I've beem quite puzzled with callers telling me my rates aren't on there.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 September 2015, 11:07:01 am
I was just wondering why all of a sudden no-ones rates and services are showing anymore?The whole rates and services section is missing why is this?One of the reasons Viva Street was becoming a better place to advertise for myself and others is that we could have this important information on our adverts thus helping to weed out some of the timewasters from the off.If its a permanent change I probably won't bother renewing and it would have been good to let us know as I've beem quite puzzled with callers telling me my rates aren't on there.

Hi Bibio,

Thanks for getting in touch. Unfortunately on our latest IT release we experienced some 'bugs' with these features and turned them off as a precautionary measure to avoid any mistakes on the ad detail page. Our team are working on the problem and we are hoping to have the pages back up this week, as soon as the bugs are fixed we will advise on a time frame for having the system back up.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 28 September 2015, 11:41:06 am
Hi there,Its Bibi of Leeds not Bibio lol.Well that's good to hear that its not a permanent thing.Might have been a good thing to try and let people know that these things were going to be switched off temporarily though as I had a couple of guys ring earlier asking why I don't have my rates up and I could do without that kind of hassle.Potential clients can wind up thinking we are fake or certainly unprofessional when info like that is missing.Plus I paud for another advert with the fact that we can have this info on there.Its like only having half an advert for a few days.Thanks for the speedy reply though.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 28 September 2015, 12:20:26 pm
This temporary glitch explains why I had lots of texts asking about my rates... I just modified my Viva ad and inserted my rates, thanks Bibi of Leeds for posting about this xx
 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 September 2015, 12:22:34 pm
Hi there,Its Bibi of Leeds not Bibio lol.Well that's good to hear that its not a permanent thing.Might have been a good thing to try and let people know that these things were going to be switched off temporarily though as I had a couple of guys ring earlier asking why I don't have my rates up and I could do without that kind of hassle.Potential clients can wind up thinking we are fake or certainly unprofessional when info like that is missing.Plus I paud for another advert with the fact that we can have this info on there.Its like only having half an advert for a few days.Thanks for the speedy reply though.

Sorry Bibi ;D

We did hope to get it back up before you even noticed (a few hours we were told by the tech team), but the bug was more of a problem than they thought. An email should be going out today to advise users of the issue.

Once again apologies for the issue.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 28 September 2015, 01:06:36 pm
This temporary glitch explains why I had lots of texts asking about my rates... I just modified my Viva ad and inserted my rates, thanks Bibi of Leeds for posting about this xx
Yes I'll modify my ad and pop my rates in as well.I didn't want to do this in case we weren't allowed so thought it best to ask as I know a fair few of us are on there.At least we had a fast answer and all will hopefully be sorted soon.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 29 September 2015, 09:34:04 am
Rates and services still aren't showing on my profile. I haven't received any email advising of this issue either...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 29 September 2015, 11:27:45 am
Rates and services still aren't showing on my profile. I haven't received any email advising of this issue either...

This is a common problem with Vivastreet sometimes I wake up and all my pictures are gone
Even worse they edit the content of your AD without your permission ... Ends up sounding incoherent.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 29 September 2015, 05:49:04 pm
I think viva tried and tested. So decided to keep it plain and simple. Just how it was before. It could be worse with all our ads off line.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 29 September 2015, 08:01:44 pm
I think viva tried and tested. So decided to keep it plain and simple. Just how it was before. It could be worse with all our ads off line.
They have stated above that it is a glitch and will be sorted.No evidence that they have gone back to the days of no rates and no services to be put on ads.If that was the case I for one wouldn't be bothered about advertising with them.It would be good if we could have an update as to how they are getting along fixing the bug.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: A R on 30 September 2015, 04:10:27 pm
I'm on viva now looking to post a new add but can't see a clear escort sub heading. Only closely relevant ones i can see are, gay escorts, adult entertainment,erotica and massages.

Am I missing something or is it under one of these?

Ax

***** It's under erotica and massages. Sorted.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 01 October 2015, 08:31:17 am
I have a question VS.

When a person advertises you have a nice little bit that says you'll donate to NUM for each registered advertiser, and you provide a link to an NUM membership form.

What about advertisers who are already registered with NUM?How do you know that they are registered?How do you make donations for advertisers who are already signed up whether through your link or via their own efforts?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 October 2015, 10:28:00 am
They have stated above that it is a glitch and will be sorted.No evidence that they have gone back to the days of no rates and no services to be put on ads.If that was the case I for one wouldn't be bothered about advertising with them.It would be good if we could have an update as to how they are getting along fixing the bug.

Hi Everyone,

We are hoping to have the services and prices back early next week, the fix is going through QA tests at the moment and we want to be 100% before putting it back.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 October 2015, 10:36:56 am
I have a question VS.

When a person advertises you have a nice little bit that says you'll donate to NUM for each registered advertiser, and you provide a link to an NUM membership form.

What about advertisers who are already registered with NUM?How do you know that they are registered?How do you make donations for advertisers who are already signed up whether through your link or via their own efforts?

Hi Mirror,

We send our list over to NUM once the form has been completed and you opt to allow us to do this. We then make a donation every month for all users direct to NUM that have a live ad on VS, even if you are already a member and making donations directly.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 October 2015, 10:41:34 am
Hi Everyone,

As you know we have been testing our new cam platform 'Camstreet' and have slowly been ramping up the traffic the last few days. As we are now in a place for a wider launch we are offering the following limited time promotion for new and existing sign ups;

85% revshare (minus an i-stream charge after every show of 6% + VAT)
?10 per hour guaranteed earnings each night between 8pm and 1am  (offer delivered as ?50 guaranteed earnings per night if logged on from 8pm to 1am, pro rata).  This equates to ?350 minimum earnings per week if logged on from Monday to Sunday

If you would like any more details please feel free to email me directly or paul.matthews@vivastreet.com who is managing the site launch.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 01 October 2015, 01:24:47 pm
I have a question VS.

When a person advertises you have a nice little bit that says you'll donate to NUM for each registered advertiser, and you provide a link to an NUM membership form.

What about advertisers who are already registered with NUM?How do you know that they are registered?How do you make donations for advertisers who are already signed up whether through your link or via their own efforts?

Hi Mirror,

We send our list over to NUM once the form has been completed and you opt to allow us to do this. We then make a donation every month for all users direct to NUM that have a live ad on VS, even if you are already a member and making donations directly.

Thank you,

The Vivastreet Team - Finny

So if I'm placing an ad and want NUM to receive the donation I have to fill in the form?Even if I'm already a member?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 October 2015, 02:30:31 pm
So if I'm placing an ad and want NUM to receive the donation I have to fill in the form?Even if I'm already a member?

Hi Mirror,

Yes please for now, I will pass on your comments to NUM and also our internal team to see if we can update the form to make it easier for existing members to streamline the process.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 15 October 2015, 04:14:47 pm
Any update on when the services and rates are going to be back up?Still don't seem to be showing.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 15 October 2015, 11:25:41 pm
Maybe it won't ever be coming back on viva. Viva don't want to look like a sex site is my thoughts. Maybe they've had a few complaints. It looks like viva are treading very carefully. 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 16 October 2015, 08:45:51 am
Maybe it won't ever be coming back on viva. Viva don't want to look like a sex site is my thoughts. Maybe they've had a few complaints. It looks like viva are treading very carefully.

Considering their affiliation with NUM that's a bit ironic.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 16 October 2015, 03:59:33 pm
The extra services out lay etc that once was nothing to do with UM. Less interaction on the boards from the begining doing the math. If viva can say otherwise that is what's happening.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 October 2015, 04:49:55 pm
Hey Everyone,

Finny is on holiday for 2 weeks so sorry we have not been as quick on the board. Services and rates are coming back, we had some other issues we needed to work on as a priority so apologies on the delay. We are hoping it should be back next week at the latest.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 16 October 2015, 07:54:59 pm
Thanks Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 19 October 2015, 10:27:04 am
My website link seems to have disappeared now off my profile, is this a technical glitch too? Have sent an email
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 19 October 2015, 10:58:31 am
My website link seems to have disappeared now off my profile, is this a technical glitch too? Have sent an email

Hi Emma,

Apologies, can you please email me at es@vivastreet.com with your ad details and the website url or feel free to contact the CS team directly. We are not aware of any bugs or glitches on this feature at the moment, so interested to see what has happened here.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 22 October 2015, 09:27:49 am
I've just checked my inbox & I have 30 emails telling me my ad is about to expire. This is bloody ridiculous, especially considering I renewed it yesterday & have the invoice in my receipts folder!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 October 2015, 05:13:52 pm
Hello Emma,

Thanks for reporting the issue. It's a bug and our tech team is looking in to it. I apologise for the inconvenience caused. I've sent you an email with few details you can look at.

Regards,
Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: curvywench on 22 October 2015, 09:50:43 pm
Maybe you can shed light on why vivastreet Ireland are no longer accepting personal ads from escorts?
Rather unfair if you ask me,as this made up a huge proportion of my daily bookings

Awaiting your response

Thanks
Nat
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Jessy J on 23 October 2015, 02:12:39 am
Hi ladies ,great advices and posts from ye on this topic. ;)
I have a problem on posting an add on Viva street I don't seem to be able to pass the first step without postcode ,tried IR as its Ireland I want the add for but no luck :FF Any help appreciated ,thank u in advance !!!!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 23 October 2015, 02:21:36 am
Hi ladies ,great advices and posts from ye on this topic. ;)
I have a problem on posting an add on Viva street I don't seem to be able to pass the first step without postcode ,tried IR as its Ireland I want the add for but no luck :FF Any help appreciated ,thank u in advance !!!!
From the above post I gather Viva Street Ireland are no longer accepting escorting adverts.Maybe thats why its not accepting your postcode?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 October 2015, 11:50:28 am
Maybe you can shed light on why vivastreet Ireland are no longer accepting personal ads from escorts?
Rather unfair if you ask me,as this made up a huge proportion of my daily bookings

Awaiting your response

Thanks
Nat

Hi Nat,

It was a business decision to remove the section from Vivastreet Ireland. It's a shame that we cannot offer that section on our Ireland site, it could be temporary or it might continue this way.

Thanks,
Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: curvywench on 23 October 2015, 07:55:02 pm
I am sorry Vini, I don't wish to appear rude, but your business decision is affecting my business, so maybe you could come up with a better reason for it than that... Especially as you are running ads in other countries still...
At what stage will a final decision be made? Why can't it be a paid ad section?

Regards
Nat
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Moonlight on 11 November 2015, 12:52:58 am
What's going on with vivastreet,every time I'm trying to change my profile picture or change just a simple word my pictures dissapear!! Several times has happened since last month,from my tablet,computer,phone...from different locations,London,Birmingham...all my pictures dissapear!. I have to upload my pictures now and again,and when I call the team they say just sorry and they do not know why it happens but I have to upload my pictures again,and again...this is just crazy! I just changed my picture profile and happened again! WTF :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 11 November 2015, 06:30:27 am
Paid for an ad last night and used same picture as always. A photo of me in stockings and corset plus knickers. A side shot. Only showing skin of my arms.
Plus location upgrade ?90 for an advert for pictures to be rejected.
Now my advert is in moderation!
Disgusting really as I had a look at other adverts and there was a lot more skin on show than my photos!
Will be contacting later to say I want an extra day since my ad still isn't live.
Is location change automatic? As don't think I can hack having to call twice a week every time I change location to speed things up.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 11 November 2015, 08:09:06 am
Is it in moderation because of the time you submitted the advert? All VS ads go to moderation, overnight tends to be slower.

I've not renewed my ad and although enquiries have dropped as a direct result, I know that 99% of those enquiries were a waste of time, some moderately abusive so I am better without it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 11 November 2015, 09:48:26 am
Still in moderation won't allow my photo because it's on another site, so an ad without a photo.
Customer service is absolutely appalling.
Still trying to upload photos and for various reasons they are being rejected.
One showing my back and top of bum got rejected, even though girls completely topless are being published.

Ridiculously frustrating. Not worth ?100.
Even the Friday ad can manage ads with no hassle shame they don't get viewed as much on there.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 November 2015, 10:26:57 am
Hi Everybody,

Anyone that is having any issues with photo moderation can you please email me with your account information and ad ID. We can then investigate what is happening on this front and feedback. Of course if we have made an error or mistake we will be happy to offer some form of compensation.

Please contact me at es@vivastreet.com

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 24 November 2015, 10:21:31 am
Anyone having problems with making payment?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 26 November 2015, 09:56:03 am
Maybe you can shed light on why vivastreet Ireland are no longer accepting personal ads from escorts?
Rather unfair if you ask me,as this made up a huge proportion of my daily bookings

Awaiting your response

Thanks
Nat

Hi Nat,

Just to let you know we have now turned back on the adult personal sections on the Irish website. Sorry for the downtime and the inconvenience this has caused.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 07 December 2015, 03:00:40 pm
Just phoned viva street, my advert expires on the 10th of dec and i didn't want to pay for a whole month with change of location 69.99
as i am off work for 2 weeks over xmas, and back on the 11th of jan.
its an expensive advert, and thought that they would extend for me for another 2 weeks,
i think it should be something they offer as i don't want a ton of calls when i am off.

i was told their system won't allow it, but they own the bloody system. :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 December 2015, 04:35:42 pm
Just phoned viva street, my advert expires on the 10th of dec and i didn't want to pay for a whole month with change of location 69.99
as i am off work for 2 weeks over xmas, and back on the 11th of jan.
its an expensive advert, and thought that they would extend for me for another 2 weeks,
i think it should be something they offer as i don't want a ton of calls when i am off.

i was told their system won't allow it, but they own the bloody system. :FF

Hi Louise,

What the CS agent told you is true, the system does not allow to take ads lower than 30 days - its the way its built unfortunately. We can however do something very manual via our sales team who will take the ad down after x number of days and only charge you the pro rata rate for x days.

Sorry the CS team did not offer this service, I have passed on feedback to the CS manager to feed down to the team. If you would like me to arrange for one of the sales team to call you and walk you through the process please email me with your ad ID and phone number.

es@vivastreet.com

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 December 2015, 12:14:45 pm
Hi Everyone,

We have been altered by several users of a phishing text scam targeting our users. This scam directs people to a site that looks very similar to Vivastreet however the domain is misspelt Vivastret - missing an e or has some additional letters. if you are every unsure of an email or text please contact our CS team on the details below or email myself directly.

This is a copy of the email we have sent to users...

IMPORTANT
There is a scam SMS circulating.
Be aware, there is an SMS scam going round trying to fool you into handing over your date of birth, email, password and probably your credit card information.

Please be advised this is a scam and is not sent from us at Vivastreet.

One scam SMS reads:

Your account requires complete verification steps go to vivastreet.adtwork.com to follow the steps to vivastreet Coperation"

It was sent from 078439306**

Note that the URL is not vivastreet.co.uk

If you think you have fallen victim to this, please get in touch with Action Fraud at actionfraud.police.uk or call them on 03001232040.

Vivastreet will never contact you like this and ask for your account information.

If you are ever in doubt, contact our customer service team on 0203 695 8755 or email team-uk@vivastreet.com
 
Thank you,

The Vivastreet Team - Finny




links made non-clickable
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 16 December 2015, 05:25:18 pm
Just phoned viva street, my advert expires on the 10th of dec and i didn't want to pay for a whole month with change of location 69.99
as i am off work for 2 weeks over xmas, and back on the 11th of jan.
its an expensive advert, and thought that they would extend for me for another 2 weeks,
i think it should be something they offer as i don't want a ton of calls when i am off.

i was told their system won't allow it, but they own the bloody system. :FF

Hi Louise,

What the CS agent told you is true, the system does not allow to take ads lower than 30 days - its the way its built unfortunately. We can however do something very manual via our sales team who will take the ad down after x number of days and only charge you the pro rata rate for x days.

Sorry the CS team did not offer this service, I have passed on feedback to the CS manager to feed down to the team. If you would like me to arrange for one of the sales team to call you and walk you through the process please email me with your ad ID and phone number.

es@vivastreet.com

Thank you,

The Vivastreet Team - Finny

I would absolutely advertise with VS more often if I could purchase smaller blocks of time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 16 December 2015, 06:37:30 pm
Me too!Its sometimes pointless purchasing for a month if say I know I have a holiday coming up.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 16 December 2015, 09:54:17 pm
I've heard a lot of complaints from punters that VS is full of scammers. Perhaps genuine escorts do things like go on holiday or only work a few days a week and therefor want more flexible advertising. Scam outfits can slap up some stolen photos and park themselves somewhere indefinitely - just replace with different girls, none of whom are the girl in the photos, anyway.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Miss Delaney on 17 December 2015, 02:10:35 am
I'v decided to go without my viva street ad this weekend it expired at midnight, its my last tour before i have 2 weeks off for Christmas hardly worth forking out for just 4 days when on average i think i only get about 3-5 bookings from vivastreet spread out through out the month I tour so found it works well in some areas and not at all in others, I don't think it works that well in the area i am touring at this weekend having said that if I could purchase a cheaper option that covered the 4 days then I would of put an advert up anyway.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 17 December 2015, 09:58:39 am
I've heard a lot of complaints from punters that VS is full of scammers. Perhaps genuine escorts do things like go on holiday or only work a few days a week and therefor want more flexible advertising. Scam outfits can slap up some stolen photos and park themselves somewhere indefinitely - just replace with different girls, none of whom are the girl in the photos, anyway.

Hi Fabulassie,

Thanks for your feedback. We check all photos via various tools to look out for fake photos and all users can flag an advert if the photos were fake or for any other reason and the moderation team will take action on an advert. To be clear we would like no fake or scam adverts on the site, but unfortunately we cant catch every scammer every time.

Just to give you some insight we do not publish or disable at least 40% of photos that come through our site as we find are fake or have been flagged by users and investigated by our moderation team. As you say it makes no sense for us as a business to allow misleading ads as our users would not come back to the site.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 17 December 2015, 10:00:54 am
Me too!Its sometimes pointless purchasing for a month if say I know I have a holiday coming up.

Hi Everyone,

If you would like a short duration over the christmas period please do pass over your details and I can ask the sales team (who can offer this) to give you a call. It is at there desecration, but they may be able to sell you shorter packages at over times too.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 19 December 2015, 03:36:21 pm
I've heard a lot of complaints from punters that VS is full of scammers. Perhaps genuine escorts do things like go on holiday or only work a few days a week and therefor want more flexible advertising. Scam outfits can slap up some stolen photos and park themselves somewhere indefinitely - just replace with different girls, none of whom are the girl in the photos, anyway.

Hi Fabulassie,

Thanks for your feedback. We check all photos via various tools to look out for fake photos and all users can flag an advert if the photos were fake or for any other reason and the moderation team will take action on an advert. To be clear we would like no fake or scam adverts on the site, but unfortunately we cant catch every scammer every time.

Just to give you some insight we do not publish or disable at least 40% of photos that come through our site as we find are fake or have been flagged by users and investigated by our moderation team. As you say it makes no sense for us as a business to allow misleading ads as our users would not come back to the site.

Thank you,

The Vivastreet Team - Finny

I understand. I know that AW is also awash with scammers. It's the nature of the sex industry. I know that I would absolutely love to be able to filter out the timewasters and con artists who try to call me!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 December 2015, 09:38:11 am
The problem is that VS have historically made it very difficult for genuine advertisers, all in the name of 'weeding out scammers'. At the same time I spotted and reported fake/stolen photos and was told that I should report theft to the police. ::). Then they randomly removed bits of my very genuine profile.

It's also obvious that pimps are using profiles for several different women.

Pity someone with some sense can't go through tineye/google images, and use a bit of experience to spot the fakes instead of making things difficult for genuine advertisers.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 December 2015, 10:14:54 am
The problem is that VS have historically made it very difficult for genuine advertisers, all in the name of 'weeding out scammers'. At the same time I spotted and reported fake/stolen photos and was told that I should report theft to the police. ::). Then they randomly removed bits of my very genuine profile.

It's also obvious that pimps are using profiles for several different women.

Pity someone with some sense can't go through tineye/google images, and use a bit of experience to spot the fakes instead of making things difficult for genuine advertisers.

Hi Mirror,

We do agree that genuine advertisers can get caught up in our posting rules and we are sorry for this. We do have to find a sweet spot where we catch the most spammers without causing too many problems for ours genuine users, if we relaxed any more then we would have far more spammers and fake ads on the site. Obviously we cant say all the tools we use to check faker details, but we do take advantage of the to you mention.

As for pimps and any other illegal activity we actively work with the UK police forces and in fact they come in to train our moderators and we feedback on any suspect activity. If you are every made aware of anything that breaks the law please dont hesitate to contact myself of the UK CS team.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 21 December 2015, 06:19:23 pm
May I ask how change of location will work over the festive season with those ladies choosing to work and move location ie different locations Xmas Eve, Xmas Day, Boxing Day...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 December 2015, 06:30:37 pm
May I ask how change of location will work over the festive season with those ladies choosing to work and move location ie different locations Xmas Eve, Xmas Day, Boxing Day...

Hi LOTM,

Our moderation and CS opening hours over the festive period are;

Xmas Eve we are open from 8 to 5 (phone and email)
Xday we are closed
Boxing Day 9 to 6 (email only and moderation)
NYE 8 to 5 (phone and email)
NYD we are closed

An email will be going out to all users tomorrow with the above.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 05 January 2016, 11:15:15 am
I see the prices have gone up again..59.99 for only 10 days now in change of location used to be 30 days didn't it?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 05 January 2016, 11:52:15 am
I see the prices have gone up again..59.99 for only 10 days now in change of location used to be 30 days didn't it?

Wow that's a sneaky one. So that's now approx ?180 a month instead of ?70
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Jezabel on 05 January 2016, 11:52:33 am
I see the prices have gone up again..59.99 for only 10 days now in change of location used to be 30 days didn't it?

Yep lots of similar 'magazine type' sites have also whacked up their prices.  Its greedy and its not a good look. All that happens is I'm far less likely to advertise on these type of sites and go elsewhere. Since I note way more TWs etc come from this type of site.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 05 January 2016, 12:04:13 pm
All the adverts seem to be on a 10 day rolling period now. Not impressed. Don't think I'll bother after my ad expires. Day light robbery.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 05 January 2016, 03:03:44 pm
I checked and only have the option for 7 days...and the price will now mean paying ?13 a month more and it still doesn't include allowing weblinks (an extra ?3.99 for 7 days), or more detailed adverts.

I also don't think I'll bother renewing. My advert expires today.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 January 2016, 03:57:52 pm
I checked and only have the option for 7 days...and the price will now mean paying ?13 a month more and it still doesn't include allowing weblinks (an extra ?3.99 for 7 days), or more detailed adverts.

I also don't think I'll bother renewing. My advert expires today.

Hi Everybody,

We are currently testing shorter duration plans in 2 regions in the UK, these were the regions that this feature was most requested in our survey. To confirm our plans have gone from 30 days to 10 and 7, however we certainly have not kept the prices the same as for 30 days. Yes we have increased prices slightly as most companies do in the new year, I will however speak with the relevent team ab
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 January 2016, 03:59:57 pm
Hi Everybody,

We are currently testing shorter duration plans in 2 regions in the UK, these were the regions that this feature was most requested in our survey. To confirm our plans have gone from 30 days to 10 and 7, however we certainly have not kept the prices the same as for 30 days. Yes we have increased prices slightly as most companies do in the new year, I will however speak with the relevant team about the cost of your weblink as I agree that looks high in comparison.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 05 January 2016, 04:21:10 pm
Yes we have increased prices slightly as most companies do in the new year, 

It works out at more than a 50% increase as I was paying ?19.99 before. I don't call that a slight increase!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 January 2016, 05:29:13 pm
Yes we have increased prices slightly as most companies do in the new year, 

It works out at more than a 50% increase as I was paying ?19.99 before. I don't call that a slight increase!

Hi Red KB,

Feel free to email me direct and I can check your account and location, but if you were on the ?19.99 plan that changed to ?8.99 for 10 days. This would mean you are paying an extra ?6.97 per 30 days or ?2.32 per 10 days.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 05 January 2016, 05:43:32 pm
I will do that as I was paying ?19.99 for 30 days and now there's only a 7 day option available for ?7.99. Definitely no 10 day option there.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 05 January 2016, 09:25:24 pm
Im certainly not happy that the changing location is now ?59 for 10 days I mean Im all for increasing the price increase but personally that's a blatant  rip off that's a extra ?120 a month if you want to move location. I would rather spend that ?120 on other targeted advertising

Yet another company who thinks that because we are escorts we are stupid enough to pay this amount in advertising

As someone who has used viva St for years I certainly won't be using it once my next add runs out if this is the price increase for moving location

Also I have 3 adds one current. 2 not current

The cambridge add seems to be in one of those so called trial / rip of areas with ?59 per 10 days for moving location

My Heathrow & Bristol adds  are still on the old rate of ?59 per month

Ok AW put up there prices but certainly not by  100 percent and none  of the other places that I advertise on punterlink / punternet have put up there prices up either . I guess they value our business

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 05 January 2016, 10:33:39 pm
I think it may be better to buy a seperate Vivastreet ad for each area ie if you know you will be in four places for the month buy four adverts but don't bother with change of location. Will be a pain though with Glasgow guys ringing while you are in London but you can then tell them when you're returning.

I remember the good old days when Vivastreet was free.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 06 January 2016, 05:19:16 am
I would rather pay more for the base add and be able to move it for free. Obviously, girls who don't tour wouldn't like it that way. But I may only tour a little bit or I may tour a lot.

And I would still like greater flexibility in the number of days you can purchase. I would also pay more if I was only buying days and my ad was disabled when I wasn't working - something like "Available Today."

VS customer service is very good, especially compared to AW. And it has a high profile due to high Google ranking. But the pay off in terms of genuine callers vs time wasters isn't great. That's one reason I haven't advertised with them in a while. I'd happily pay their prices for a week's tour of London if the calls were quality.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 06 January 2016, 09:06:26 am
I think it may be better to buy a seperate Vivastreet ad for each area ie if you know you will be in four places for the month buy four adverts but don't bother with change of location. Will be a pain though with Glasgow guys ringing while you are in London but you can then tell them when you're returning.

I remember the good old days when Vivastreet was free.
Ha ha so do I ( are we getting old 😀)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 06 January 2016, 09:37:48 am
Personally I thought viva street was expensive even without a price increase.

I just had a look to renew my advert
And 29,99 for 30 days standard listing and because all I do is tour is 59.99

I didn't see a 7 day option.

With all the added extras to make your advert stand out it ends up being a lot of money.

I would like to post a link to my personal site but I'm not going to pay another 7.99 on top of what the advert costs.
I don't understand really why they charge for a location change. Obviously I do (money maker)
but it's very expensive, over 1k a year isn't it.

It's not the best platform as they limit what you can write,
And without being able to add specifics it means that we get loads of wankers calling asking stupid questions.

At least with Adultwork, we have the tool to make money.
I have never had to add money to my account as my private gallery pays for it.

I am going to buy a cheap pay as you go phone specifically for Vivastreet and see how many calls I get when I renew it, because I don't believe I get enough work from it to justify its cost.
The only good thing about Vivastreet is that it has a high Google presence.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 06 January 2016, 10:11:27 am
Other directories have not increased their prices over the New Year.

VS was already fairly expensive, and as Fabs says not a great converstion rate. They also have errors in their geographical database which have constantly made it difficult for me to advertise - and with the cost for displaying website link (which helps clarify my location for those who do click through), or if I do do a day in a different area, just isn't worth it. I don't find the customer service very good, because I don't think there should be a need for so many advertisers to have to call or email to rectify mistakes, it should be right first time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 January 2016, 12:28:09 pm
I checked and only have the option for 7 days...and the price will now mean paying ?13 a month more and it still doesn't include allowing weblinks (an extra ?3.99 for 7 days), or more detailed adverts.

I also don't think I'll bother renewing. My advert expires today.

Hi Red KB,

Thank you for sending over your details. I have investigated this and you are correct in that the price for you adverts were displaying incorrectly and higher than they should be. We have amended the packages on site and these should be updated shortly.

This was my mistake so apologies for this.

Thank you,

The Vivastreet team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 January 2016, 12:54:13 pm
Other directories have not increased their prices over the New Year.

VS was already fairly expensive, and as Fabs says not a great converstion rate. They also have errors in their geographical database which have constantly made it difficult for me to advertise - and with the cost for displaying website link (which helps clarify my location for those who do click through), or if I do do a day in a different area, just isn't worth it. I don't find the customer service very good, because I don't think there should be a need for so many advertisers to have to call or email to rectify mistakes, it should be right first time.

Hi Mirror,

We completely understand that nobody ever likes price increases and we actually havent increased prices since mid 2014. Whilst we cannot speak for how other sites have evolved over the last few years, we have invested heavily in marketing our site, traffic is up over 400% to over 13 million sessions a month and almost 4 million contacts (we understand some are time-wasters).
This is on top of the new features we have launched, site changes and increased hires in moderation and customer service teams to support the growing site.

You are right that we do have our fair share (maybe a little more) of problems and we do work to fix or resolve these in the most expedite way we can. We are in the process of exploring a solution to fix our geo issues this year, one of many fixes and new features we plan to launch based on your feedback.

If we hadn't done anything to our site or moved the needle in any meaningful way, we couldn't justify to our users a price increase. But we believe where the site is now that the price increase is justified and a large proportion of this will be reinvested into future development and growth of the site.

Thank you,

The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 06 January 2016, 01:53:19 pm
Are painters and decorators charged the same rates as us?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 January 2016, 02:20:32 pm
Are painters and decorators charged the same rates as us?

Hi LOTM,

No that category is not charged the same, but also we spend very little money marketing that category, building bespoke features for painters or having to moderate pictures including potential fake ones. We like any business charge based on results and costs, we send a huge amount of traffic and contacts to ad posters in our adult categories and invest heavily in marketing and development.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 06 January 2016, 05:42:17 pm
Are painters and decorators charged the same rates as us?

Nah all trade advertiser always (IME ) charge 50 - 100 percent more if your advertising in the sex / adult industry
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 06 January 2016, 05:44:19 pm
I will say that I've noticed your marketing... I have seen mobile billboards and large signs in bus shelters that hint fairly heavily what is on offer. I think that's a good idea, as there are likely guys who haven't really thought to Google for paid sex. Unfortunately for us, the burden does fall on the service providers to explain everything to all the newbies, hence the high ratio of time wasters to genuine calls.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 08 January 2016, 08:03:35 am
I will say that I've noticed your marketing... I have seen mobile billboards and large signs in bus shelters that hint fairly heavily what is on offer. I think that's a good idea, as there are likely guys who haven't really thought to Google for paid sex. Unfortunately for us, the burden does fall on the service providers to explain everything to all the newbies, hence the high ratio of time wasters to genuine calls.

To be fair even with my own website & aw I always tell them what I do / don't do just saves a lot of headache longterm
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 17 January 2016, 11:41:10 am
I only work 7 days out of the 10 day rolling advert if I time it correctly, so that's over 8 quid a day for me to now use this site (if I want to max exposure option) more expensive than AW! Not really worth it for a few leads a week.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Jezabel on 21 January 2016, 04:54:21 pm
Has anyone else had an email headed 'You Can't Refuse' claiming theres a 10 day free trial for Viva.  Is is real or a con?  Appears to be an attempt to collect info.  Asked for my email and phone number........then all it said was

Thanks for signing up ? we'll send you an update once our next big thing is ready to go.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 January 2016, 09:48:26 am
Has anyone else had an email headed 'You Can't Refuse' claiming theres a 10 day free trial for Viva.  Is is real or a con?  Appears to be an attempt to collect info.  Asked for my email and phone number........then all it said was

Thanks for signing up ? we'll send you an update once our next big thing is ready to go.

Hi Jezabel,

I can confirm that is an email that we send out to new users for a free trial - dont worry on this occasion! Our sender email should only be 1 of 2 for promotions and marketing:

Sarah@marketing.vivastreet.com
Es@vivastreet.com

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: EscortS on 24 January 2016, 04:24:16 pm
Hi Finny.
I have been round the forum and I hear you give new VS users a free trial period. Is it possible, and how can I get one?


x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 January 2016, 09:38:12 am
Hi Finny.
I have been round the forum and I hear you give new VS users a free trial period. Is it possible, and how can I get one?


x

Hi EscortS,

Please email me es@vivastreet.com and I will send you over the details.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 25 January 2016, 09:52:30 am
That could end up open to abuse. You'll get agencies putting on free ad after free ads for the same girl.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 January 2016, 10:01:58 am
That could end up open to abuse. You'll get agencies putting on free ad after free ads for the same girl.

Hi LOTM,

This indeed was an issue when we first started with the free trials. We now have a number of checks to help reduce this to a minimum, the odd one may get through the checks but if anyone is caught abusing the system they are banned from the site.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 25 January 2016, 10:09:26 am
And can you stop agencies saturating the site with lots of girls? X
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 25 January 2016, 10:56:10 am
And can you stop agencies saturating the site with lots of girls? X

Hi LOTM,

The majority of ads are actually independents on the site, agencies are allowed to advertise like independents in the same manor. People who are searching do have the option to look at just independents, agencies or all content together if they wish.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 25 January 2016, 11:35:14 am
And can you stop agencies saturating the site with lots of girls? X

Hi LOTM,

The majority of ads are actually independents on the site, agencies are allowed to advertise like independents in the same manor. People who are searching do have the option to look at just independents, agencies or all content together if they wish.

Thank you,

The Vivastreet Team - Finny

Hi Finny. There is no way you can tell if any lady is independent. Many agencies are capable of pimping out individual ladies and make them appear to be independent. There is no way to stop that. But giving free ads will see an increase of agencies pimping out several ladies. I would get rid of the free adverts. xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 26 January 2016, 11:40:38 am
There is no way to eliminate all those that try to scam others, in this case agencies, brothels etc but why should independents pay the price (or not in this case) and not be allowed the free advert when starting up.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 28 January 2016, 06:47:49 pm
Well I wasn't offered a free trial today when a guy from Vivastreet contacted me.     In fact I was told for 30 days being featured would normally be ?435 but if I signed up today would cost just ?200.   ?200 pounds no thanks I'm advertised on 6 other advertisers and it doesn't cost me ?200.    The fact somebody is cold calling too (he said he found me on Saafe) trying to sell advertising space IMO means it can't be doing that good.

Too expensive.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Jezabel on 28 January 2016, 06:52:05 pm
Well apparently I'm not entitled to the free trial because I'm an existing advertiser. However I haven't even advertised with Viva for 18 months so.....I'd Like to know how the hell I am a current advertiser.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 28 January 2016, 06:52:45 pm
Well I wasn't offered a free trial today when a guy from Vivastreet contacted me.     In fact I was told for 30 days being featured would normally be ?435 but if I signed up today would cost just ?200.   ?200 pounds no thanks I'm advertised on 6 other advertisers and it doesn't cost me ?200.    The fact somebody is cold calling too (he said he found me on Saafe) trying to sell advertising space IMO means it can't be doing that good.

Too expensive.

Are you sure it was Vivastreet and not a slightly different website?The words used sound like a website directory who were in fact experienced scammers.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sophie4u on 28 January 2016, 08:58:54 pm
Just want to leave a little feedback on my recent experiences with viva street!
Not sure if I should name the person who dealt with me but ... I was really impressed!
Really quick response, a clear understanding of the nature of my advert and a great resolution to my problem!
If this was a review I'd be giving this service provider a 10/10

Lola & Sophie xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 28 January 2016, 09:16:58 pm
Well I wasn't offered a free trial today when a guy from Vivastreet contacted me.     In fact I was told for 30 days being featured would normally be ?435 but if I signed up today would cost just ?200.   ?200 pounds no thanks I'm advertised on 6 other advertisers and it doesn't cost me ?200.    The fact somebody is cold calling too (he said he found me on Saafe) trying to sell advertising space IMO means it can't be doing that good.

Too expensive.

Are you sure it was Vivastreet and not a slightly different website?The words used sound like a website directory who were in fact experienced scammers.

Well he said Vivastreet hun so I'm guessing it is them but maybe he was lying to try and sell me space.    Have any other ladies had anyone call proclaiming to be from Vivastreet?     I have his number, don't know whether to post it, not sure it comes under "warning".   
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 28 January 2016, 09:18:58 pm
Thinking about it he wasn't very professional either he made some derogatory remark about Welsh Escorts.     
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 28 January 2016, 09:21:27 pm
If it is a scam Vivastreet need to be told, how many other escorts have they scammed.   
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 29 January 2016, 07:34:23 am
Well I wasn't offered a free trial today when a guy from Vivastreet contacted me.     In fact I was told for 30 days being featured would normally be ?435 but if I signed up today would cost just ?200.   ?200 pounds no thanks I'm advertised on 6 other advertisers and it doesn't cost me ?200.    The fact somebody is cold calling too (he said he found me on Saafe) trying to sell advertising space IMO means it can't be doing that good.

Too expensive.

Are you sure it was Vivastreet and not a slightly different website?The words used sound like a website directory who were in fact experienced scammers.

Well he said Vivastreet hun so I'm guessing it is them but maybe he was lying to try and sell me space.    Have any other ladies had anyone call proclaiming to be from Vivastreet?     I have his number, don't know whether to post it, not sure it comes under "warning".

You could try googling the number.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 January 2016, 09:44:21 am
Hi Everybody,

If you are ever in doubt about a call or email you can always contact myself Finny es@vivastreet.com

We do offer free trials to users who have never advertised with us before and we do have a support team that do outbound to clients to discuss advertising needs.

Likewise if you are unsure of a caller you can also call our main CS number and ask to be put through to the caller you were speaking with on 0203 695 8755.

We are aware of several emails doing the rounds and have posted about these and alerted our users. We do always report any phishing sites to the domain hosts and have a good success rate at getting these taken down. Calls could be a little more tricky but if you have the number (presuming its not withheld) please pass on the details and we can see what action if any we can take.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 29 January 2016, 09:52:11 am

We do offer free trials to users who have never advertised with us before and we do have a support team that do outbound to clients to discuss advertising needs.


Is that marketing-speak for cold-calling?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 January 2016, 10:28:55 am
Is that marketing-speak for cold-calling?

Hi Fabulassie,

I'm no marketer ;D

At anytime we have around 5000 ads live on the site and we do call our users to see if we can offer them different packages or features. I guess that was my poor attempt at marketing speak for up-selling customers.

Likewise we have a huge database of people that have advertised with us in the past and we would like to bring them back to the site aka as reactivation :D

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 29 January 2016, 10:30:59 am
Is that marketing-speak for cold-calling?

Hi Fabulassie,

I'm no marketer ;D

At anytime we have around 5000 ads live on the site and we do call our users to see if we can offer them different packages or features. I guess that was my poor attempt at marketing speak for up-selling customers.

Likewise we have a huge database of people that have advertised with us in the past and we would like to bring them back to the site aka as reactivation :D

Thank you,

The Vivastreet Team - Finny

Ah! Upselling existing customers is totally fine by me. I thought you were talking about going through AW and cold-calling people. We get that a lot from various directories.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 January 2016, 10:33:39 am
Just want to leave a little feedback on my recent experiences with viva street!
Not sure if I should name the person who dealt with me but ... I was really impressed!
Really quick response, a clear understanding of the nature of my advert and a great resolution to my problem!
If this was a review I'd be giving this service provider a 10/10

Lola & Sophie xx

Thank you Lola and Sophie, always nice to get feedback and more so for positive feedback. If you can email me the name and I can pass on your thoughts to the particular person.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MissFlint on 31 January 2016, 03:54:16 pm
I agree the rates for an escort ad on Vivastreet are ridiculous and were even before the increase. When I was on there for 2 months I only got one genuine booking. That was for Central London. I was offered a half price ad and to be honest even half price is too much considering the lack of bookings I got. After I finished I received 3 cold calls trying to get me to re post an ad-this only stopped because I blocked the number. They made a spiel about how much traffic the website gets but honestly 99% are timewasters.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 01 February 2016, 08:53:28 am
My advertising for Publication, VIP and Change of Location comes in at ?4 a day, which is cheaper than AW if I choose to use Local Escort Search/Available Today.

I would lose A LOT of business if I did not advertise here. YES, it depends on location but doesn't ALL advertising?

I rarely get TW's now but that's because my screening is VERY tight plus I specify (unlike AW) exactly how to book me and who I won't see. Also, I block all e mails so I have none of that nonsense.

I used to tour constantly and I've always used VS. Had I not advertised with them I would have lost out on a third of my business. There have been days when I've been touring that I would have had NO business had it not been for VS advertising.

Another choice I made, is to charge more for my services on VS as I have found this makes a difference to the quality of calls I get.

I don't however, advertise on any other directories as I have found them shit, frankly and had no business whatsoever whereas other ladies do well.
 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Jezabel on 01 February 2016, 09:16:05 am
Another choice I made, is to charge more for my services on VS as I have found this makes a difference to the quality of calls I get.

Interesting I have found exactly the opposite, the higher my prices are the worst is the volume of idiots and time wasters.

I would object to anyone not just Viva - who as Viva  are doing - are spamming previous customers with offers that are clearly not intended for them.  The free offer is only for those who have never advertised with them yet previous and existing customers are being targeted.

Clearly the idea is to entice previous customers this wat in the hope that they will then pay to re advertise.

I'm afraid for me it does the opposite and put me off completely especially when it has always bought  me so few customers. This is despite living in different areas of the UK.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 01 February 2016, 11:31:02 am
That is strange indeed. My friend found the same, a lot of timewasters but for some reason it works for me.

There must be another factor. I'm older, maybe that's a reason? I have no idea why it works for some and not for others but there have been days where it has saved my life work-wise.

I don't agree with them spamming anyone but they haven't targeted me yet.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 01 February 2016, 12:12:08 pm
Thanks for this, I'd not thought of trying higher rates on AW. Do you also have your own website linked to on VS, or do you  simply not mention it?

I might have another bash yet, although my website link was there to clarify my location because the VS system couldn't get it right.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 01 February 2016, 04:25:53 pm
I was always lucky with VS too, maybe it's an age thing as I was in my 50's
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 01 February 2016, 08:33:51 pm
Thanks for this, I'd not thought of trying higher rates on AW. Do you also have your own website linked to on VS, or do you  simply not mention it?

I might have another bash yet, although my website link was there to clarify my location because the VS system couldn't get it right.

Did you mean higher rates THAN AW? I charge less on AW.

I don't have my own website as I found that shit as well. God, I wasted money on that one!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 01 February 2016, 08:37:15 pm
Thanks for this, I'd not thought of trying higher rates on AW. Do you also have your own website linked to on VS, or do you  simply not mention it?

I might have another bash yet, although my website link was there to clarify my location because the VS system couldn't get it right.

Did you mean higher rates THAN AW? I charge less on AW.

I don't have my own website as I found that shit as well. God, I wasted money on that one!

Sorry I did mean VS, I have never spent much money on my website, and I do just fine from it. It's probably cheaper and less hassle than AW - partly because I'm not having to log in/update to keep up on the listings plus I can type whatever I like on there.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: sensualmilf on 02 February 2016, 09:33:27 am
But how do you get your own website to go to the top of a Google search, Mirror?

I found even with paying my webmaster that I never came up in searches unless someone knew my name, which seemed pointless.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 02 February 2016, 09:53:09 am
But how do you get your own website to go to the top of a Google search, Mirror?

I found even with paying my webmaster that I never came up in searches unless someone knew my name, which seemed pointless.

Yes that's pointless, but it's because your SEO and/or the website you had was crap, not because all websites are crap. I get a vast proportion of my work from my site and it cost/costs me very little (plus as Mirror says, I can type whatever I like in it).

Plenty of info in the IT section :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 02 February 2016, 10:29:28 am
But how do you get your own website to go to the top of a Google search, Mirror?

I found even with paying my webmaster that I never came up in searches unless someone knew my name, which seemed pointless.

SEO is a bit off topic but here you go.

Firstly I google 'Escort my area' and make sure that I am listed on the directories which come up top in the google results.

Second I bunged in some key words at the bottom of each page, and I make sure there's stuff like "outcall Escort my town, this area, this that and the other" on my description page (which I worked out from seeing what comes up in google searches for other ladies placing highly).

Then I submitted to google, doesn't cost anything, there's a form somewhere on their page.

Then I left it and waited.

Having taken my site off a couple of times, I've noticed it takes anything from 1 week to around 6 months to get to the top.

I worked for an SEO a long, long time ago when google wasn't half as good as it is now, and this is mostly all they do.

I tried an SEO myself, seemed to work, but they went bust...........and guess what, my site didn't drop down.

So there you go.

Biggest cost is being on the directories, however Pnet and Plink don't come up high in my area...........others some of which are free, some of which are not, do. I'd rather pay ?50 for a directory which does come up top, than chuck many times that at an SEO which might work, or which might do nothing more than the site would do anyway.

That's SEO in a box.

I currently link to AW and back, and use my AW galleries as a way to have some of my home taken photos, as a sort of PG for my website.................I've seen many ladies set up a website and just leave it, it's not doing anything and I'm not surprised it doesn't list anywhere. On the other hand I know of someone who has left theirs and isn't active, yet theirs rises up!

Patience and half an hour every so often is the key.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 02 February 2016, 12:50:35 pm
Inspired by Sensualmilf above, I decided to give it another go with some alterations.

Placed the ad yesterday, this morning it's not displaying properly. It turns up in searches, but won't open to give my details.

Tried logging out and refreshing, still the same.

I've emailed VS to ask for assistance.

Disappointing!!!

Turns out this was a browser issue at my end. VS were very rapid in their response, which was great to see.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 08 February 2016, 07:40:05 pm
Everything appeared just fine until a helpful enquirer pointed out that VS have all their 'email', 'call' and 'text' me buttons right at the top of the mobile app profile, very similar to how AW have theirs but even more prominent(big orange buttons). Access to the profile content is only by scrolling quite a way past these.

That will explain why I've had a few enquiries for places I say I don't visit, and also asking prices etc........

I dislike using text for initial, uninformed enquiries, most of the time it is not compatible with how I do things. I have asked if they can turn it off, but I am doubtful. If they can't I'll be seriously thinking about removing my number, and only using email. :(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 08 February 2016, 07:48:32 pm
It's definitely annoying that sites do that - they probably think they're doing us a favour. Most advertising wisdom would advocate getting the client in touch with you as immediately and easily as possible. Screening out potential clients by making them jump through hoops is not the usual way of doing things.

Similarly, the ordinary way to deal with calls would be to try and close the deal. "Yes, I'm available this afternoon... would you like to make a booking for two? What shall I wear for you?" Instead, I am likely to hold back and see how sincere they are because that's how you screen out timewasters.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 08 February 2016, 08:01:35 pm
It's definitely annoying that sites do that - they probably think they're doing us a favour. Most advertising wisdom would advocate getting the client in touch with you as immediately and easily as possible. Screening out potential clients by making them jump through hoops is not the usual way of doing things.

Similarly, the ordinary way to deal with calls would be to try and close the deal. "Yes, I'm available this afternoon... would you like to make a booking for two? What shall I wear for you?" Instead, I am likely to hold back and see how sincere they are because that's how you screen out timewasters.

That's possibly because all that's on sale is a ?5000, green 5 year old 1.9 petrol mazda in x-city.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 09 February 2016, 11:26:47 am
They have just removed my flaming photos!!! Been with them ages and today moved location and I get emails about photos being removed! I'm so angry!!!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 09 February 2016, 11:30:09 am
Hi Everybody,

Thank you for the feedback on how the numbers are displayed, I will pass this onto the relevant people to see if this is something we can test on site. All changes we make to the site are based on user feedback and focus groups and of course anything else we can do to make you lives easier please let us know and we can look at testing.

If you would like to attend any of our London (for now) focus groups or pass on any feedback please email me directly. We understand time is money and as well as drinks and nibbles we can offer a ?50 voucher for all participants or a 30 day advertising package on site.

We are also looking to run a northern group, for instance in Manchester but have never had enough interest.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 09 February 2016, 11:31:25 am
They have just removed my flaming photos!!! Been with them ages and today moved location and I get emails about photos being removed! I'm so angry!!!

Hi LOTM,

Can you DM me your ad id and I will speak with customer service for you?

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 09 February 2016, 11:36:19 am
Oh, I think there would be interest if you hosted one in Manchester!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 09 February 2016, 11:48:45 am
Oh, I think there would be interest if you hosted one in Manchester!

Hi Fabulassie,

We shall do another mail out to in a couple of weeks to see if we have enough interest to hold an event in Manchester. Even if its just a coupe of people it would be nice for some of the team to meet you and discuss through any suggestions you have.

Likewise if its just you and a friend it may be easier you us to cover your return train fare to London, if of interest let know.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 09 February 2016, 01:24:24 pm
I think I'm just going to have to type a template text  :'(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 10 February 2016, 10:37:17 am
OK! I have an issue with the VS system...

I don't use VS consistently as it doesn't work the same everywhere - kinda useless in my home city. But I am happy to pay when I will be touring to various places - paying extra for the ability to change location.

Well, I moved my listing last night and this morning checked to see if I were in the new region. I am... way down at the bottom of the page. Apparently, they are listed in order of creation. I created my advert back in August and have simply re-listed and updated that same advert. It seems easier that way than to create an entirely new advert. But it says "August" on the right, making my advert look old and dusty. I don't pay for the featuring stuff because out in the boonies it's not necessary - there are only about 9 listings where I'm going. But to have it say "4 August 2015" makes it look as if it's an old advert. It's not - I paid a bunch of money to relist it last week and I updated with new photos and location information last night.

I called CS and the guy said that I should have created a new advert. Well, I can see that now but I know that I can't do that without paying all over again. He said that he would do it for me in the system, so that problem is sorted for now.

I think the display date and order should reflect the last time you did something significant: paid for features or added content or moved location. Guys look at the date to get an idea of how "'fresh" we are and therefor how likely to answer the phone - lots of dead links and disconnected phones out there so you can't blame them. A date that indicates the most recent *activity* would be of the most value to the punter.

And it's more fair to the provider: long-term loyal customers who use features, update content, and move location deserve to be listed higher than someone who may not have done anything for several weeks. And we shouldn't have to create entire new adverts - if you want us to auto-renew features then don't punish us by making us look "dusty" on the listing.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 10 February 2016, 10:50:57 am
But then we'll have the AW problem of having to log in each day, to keep up.

None like yours has an 'old' date on it, which is a pity when we are both active.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 10 February 2016, 11:09:56 am
But then we'll have the AW problem of having to log in each day, to keep up.

None like yours has an 'old' date on it, which is a pity when we are both active.

I'm not talking about logging in - I'm talking about paying for advertising or changing location: something significant like that. At least when you pay - even if it's an auto-renewal thing on a feature - there should be something indicating that the advert is "fresh."
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 10 February 2016, 11:13:40 am
Yes, so that it only shows when you last paid? I'd be concerned that some advertisers would change location just to get to the top, then back again, but agree in principle.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 10 February 2016, 11:53:10 am
Well, if someone is willing to log in and  keep things fresh, then I don't have a problem with that. Every time you modify the advert it goes into moderation, sometimes for hours, so there's no real benefit to bumping AW-style.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 16 February 2016, 12:02:01 pm
I'm boycotting these clowns now. 59.99 every 10 days to change location would be costing me nearly ?300 a month, get real vivastreet no one is going to pay that! Especially when it's quiet & we are in an economical crisis.  >:(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 16 February 2016, 12:05:04 pm
I'm boycotting these clowns now. 59.99 every 10 days to change location would be costing me nearly ?300 a month, get real vivastreet no one is going to pay that! Especially when it's quiet & we are in an economical crisis.  >:(

WHAT!? I think I just paid 30 or so a couple of weeks ago for a month of that same privilege.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 16 February 2016, 12:16:53 pm
Economic crisis? That started in 2007! There are many more sex workers online than back then, so I'd guess they can uphold fees. Back before the internet took off it cost the same for a couple of days in the newspaper.

It would however be nice if they could get a few simple things right, and be more competitive with it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 16 February 2016, 12:18:27 pm
I'm boycotting these clowns now. 59.99 every 10 days to change location would be costing me nearly ?300 a month, get real vivastreet no one is going to pay that! Especially when it's quiet & we are in an economical crisis.  >:(

WHAT!? I think I just paid 30 or so a couple of weeks ago for a month of that same privilege.

Apparently they are "trialing new price plans in certain areas" F***in' pisstake if you ask me. It's 8.99 for 10 days for a standard plan so that's not much difference from the old 19.99 for 30 days but they are really trying to scam us on touring options in my area by locking down the postcode in modify.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 17 February 2016, 10:37:15 am
I'm boycotting these clowns now. 59.99 every 10 days to change location would be costing me nearly ?300 a month, get real vivastreet no one is going to pay that! Especially when it's quiet & we are in an economical crisis.  >:(

WHAT!? I think I just paid 30 or so a couple of weeks ago for a month of that same privilege.

Hi Everyone,

In the regions we have reduced the duration from 30 days to 10 or 7 days the price for 'change of location' should have also decreased from ?59.99. If you see this price on the website for ads of 7 or 10 days can you please email me a screenshot as I dont see this on the live site now.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: francesca_d2011 on 20 February 2016, 09:08:44 am
Sorry but I really need to have a rant about VS -

I am furious about this website.

Ater a very pleasant and helpful conversation on the phone yesterday, with a gentleman who kindly offered to give me a VIP trial for a few days on the front page, as he felt I deserved VIP status due to the quality of my profile and pictures, (and was obviously hoping that I would eventually cough up the ?300 he was offering if I decided to stick with the VIP for a month),  I came off the phone, only to find out that they have REMOVED ALL MY PHOTOS and had placed my ad on hold for moderation!!!

These photos so far have been perfectly acceptable, so I do not understand why they are suddenly deemed to be unsuitable, to the point of deleting the entire lot (I had about 10 on there in total)

So after yesterday's fiasco, I now have a totally useless advert on VS without any photos whatsoever, up for moderation, for which I am paying over ?50, and which so far has not brought me one iota of business... All I have received is a handful of emails ... each of which could have been written by a 9 year old.

I would personally steer clear of any advertising on VS, it is overpriced and vastly complicated, and distressing when they decide to remove your photos for no discernible reason (this has happened to me TWICE now).

I have written to them to tell them to deactivate my profile completely - as it stands I have an advert on there for which I am basically throwing money at for nothing, and have received no proper explanation as their actions, and I have no way of contacting anyone to address this until Monday as they are not contactable over the weekend.

What a waste of money this experience has been. 

I will in future be staying faithful to my other listing directories, and disregarding VS completely.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 20 February 2016, 10:05:34 am
Finny is always  good on there at resolving problems but I had a nightmare with them while she was on holiday. It is ridiculous how photos can stay on for months then when you change location they can be removed just like that. May I suggest they sort that issue out?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 20 February 2016, 01:28:33 pm
I have this happen occasionally. The last instance was each time I modified without adding photos just the text. I would get a message sent to me. It used to irritate me but now just let them get on with it. If it became a major loss of photos they will be hearing from me.

VS always are like this since I have been advertising with them in 2011. They haven't improved since so it doesn't look like they will now. :) My advice is to put fully clothed ones up that show the whole body down to the knees.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: francesca_d2011 on 20 February 2016, 02:40:29 pm
Thanks for your responses, ladies, they are much appreciated.

With regards to the photos themselves, they are as tame as you could possibly get  - I am talking black negligee, which fully covers me, little black dress, basque and stockings, etc.... I am not showing any flesh that could be in any way be classified as 'naughty bits'.

Another thing I find laughable is their note advising us sternly not to show any 'naughty bits' when posting photos, and yet when I look at their escort section, I can see plenty of girls on there who are posing not just topless, but completely naked! It beggars belief, it really does.

I haven't personally corresponded with Finny so far, but I hope that either she or one of the staff makes an effort to rectify this, as it has really upset me, considering my financial status at the moment - I cannot afford to be paying out over ?44 for an advert, only to end up being invisible to clients on that site. Even Adultwork, with all its negative points, seems preferable to this kind of treatment right now, and that is really saying something!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 February 2016, 02:05:45 pm
Thanks for your responses, ladies, they are much appreciated.

With regards to the photos themselves, they are as tame as you could possibly get  - I am talking black negligee, which fully covers me, little black dress, basque and stockings, etc.... I am not showing any flesh that could be in any way be classified as 'naughty bits'.

Another thing I find laughable is their note advising us sternly not to show any 'naughty bits' when posting photos, and yet when I look at their escort section, I can see plenty of girls on there who are posing not just topless, but completely naked! It beggars belief, it really does.

I haven't personally corresponded with Finny so far, but I hope that either she or one of the staff makes an effort to rectify this, as it has really upset me, considering my financial status at the moment - I cannot afford to be paying out over ?44 for an advert, only to end up being invisible to clients on that site. Even Adultwork, with all its negative points, seems preferable to this kind of treatment right now, and that is really saying something!

Hi Francesca,

Sorry to hear you are having issues, can you please drop me an email es@vivastreet.com with your ad id and photo's? I can then investigate why the pictures were removed. Just to let you know we do not allow any nudity below the waist and that is for all users, you should not be able to see any ads with that level of nudity.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 22 February 2016, 02:08:42 pm
I have this happen occasionally. The last instance was each time I modified without adding photos just the text. I would get a message sent to me. It used to irritate me but now just let them get on with it. If it became a major loss of photos they will be hearing from me.

VS always are like this since I have been advertising with them in 2011. They haven't improved since so it doesn't look like they will now. :) My advice is to put fully clothed ones up that show the whole body down to the knees.

Hi MeetingDiversity,

Just to let you know we have almost completed our new photo system and this should greatly cut down on moderator mistakes when it comes to photos. Also for those that choose we will also have a photo ID verification system, we are hoping to have the new system in the coming months.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 24 February 2016, 10:07:33 am
My latest advert is showing in the wrong county  ::) have emailed customer service.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 24 February 2016, 04:47:43 pm
Oh, I think there would be interest if you hosted one in Manchester!

Hi Fabulassie,

Good news! We are looking to organise a Manchester focus group in June. We are wondering what type of venue people would prefer (all will be in the city centre).

A room in a local sex worker charity office
A meeting room at a hotel
A meeting room (private) at a bar / club

Any other idea's are welcome and once we have a firm plan, we will circulate more details.

Thank you,

The Vivastreet Team - Finny

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 24 February 2016, 05:33:07 pm
Oh, I think there would be interest if you hosted one in Manchester!

Hi Fabulassie,

Good news! We are looking to organise a Manchester focus group in June. We are wondering what type of venue people would prefer (all will be in the city centre).

A room in a local sex worker charity office
A meeting room at a hotel
A meeting room (private) at a bar / club

Any other idea's are welcome and once we have a firm plan, we will circulate more details.

Thank you,

The Vivastreet Team - Finny

I'd be happy with any of those, although I do like the idea of being near a bar.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 24 February 2016, 06:09:23 pm
I may be able to attend, if you can bear me!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 24 February 2016, 06:34:43 pm
I'd be happy with any of those, although I do like the idea of being near a bar.

Great! We just wanted to double check on the options before preceding to the planing stage.

Hi Mirror, the date we are currently looking at is Friday the 10th of June, the more the merrier! Some of the UK team will be present along with potentially some familiar faces from local groups and charities. I am also hoping to attend, be nice to finally put faces to names ;D

If anyone is interested in attending please do email me es@vivastreet.com, but we will be sending out more communication once we have the final plan in place.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 26 February 2016, 11:49:36 am
That is strange indeed. My friend found the same, a lot of timewasters but for some reason it works for me.

There must be another factor. I'm older, maybe that's a reason? I have no idea why it works for some and not for others but there have been days where it has saved my life work-wise.

I don't agree with them spamming anyone but they haven't targeted me yet.

For the first time, Vivastreet has worked for me this week. In the past, I'd make my money back and then get fed up with timewasters. I sometimes used a different phone number just to avoid the harassment and sometimes I'd just turn it off once I'd made my money back.

I put up an ad a couple of weeks ago. I didn't pay for any extras other than touring location change and linking my website. Bunch of twats called, but I got one good booking. Then it quietened down. Vivastreet sent out the "UH-oh! Your advert is getting less attention!" email that is meant to get us to upgrade. Ignored it.

My Google Analytics showed that there was a fairly decent click-through to my website, which declined as my advert slipped down in the listings. No biggie. I knew that there were relatively few adverts in my upcoming touring location so I expect it would still be useful there.

Then this week I suddenly got several good bookings from VS. Six one-hour bookings, all of them nice middle-aged guys. Two of them specifically said that they'd booked me because they liked my website. All of them had refined their search to women in my age group (I'm older).

My rates are higher than all but one other escort in my area and demographic. These guys just skipped over the adverts with glossy photos, bypassed the featured/VIP stuff, and sought out someone like me. They were all wonderful bookings.

So, I'm sticking with Vivastreet for now. I'm not sure I'll bother with any sort of featuring as staying towards the top just attracts the timewasters. However, I am going to create a brand-new advert every month so that the date on my advert is fresh - I don't like the implication that the photos and information is out-of-date, even if it's been updated regularly.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 28 February 2016, 11:08:43 am
Am I not even allowed to write "Massage in xxxx area and xxxx area." without your mods removing the areas leaving the work Massage with not even a full stop at the end making it look like I'm the one who can't use basic punctuation??? Also removing the area from my headline too and leaving a spelling mistake. Ok, I get it wrong sometimes and mis spell but annoying when Vivastreet does it for me. Finny, can't you just take charge and get rid of everybody else?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 February 2016, 09:06:12 am
Am I not even allowed to write "Massage in xxxx area and xxxx area." without your mods removing the areas leaving the work Massage with not even a full stop at the end making it look like I'm the one who can't use basic punctuation??? Also removing the area from my headline too and leaving a spelling mistake. Ok, I get it wrong sometimes and mis spell but annoying when Vivastreet does it for me. Finny, can't you just take charge and get rid of everybody else?

Morning LOTM,

You should indeed be allowed to write what you have said above, so apologies if that has been removed. We did have a new intake of moderators for the UK team as the business keeps growing on all fronts, but this should not be an excuse as they do have extensive training before they are let 'lose' on the adverts. I have spoken with the CS team leader and unfortunately some do pass the training but dont quite cut the mustard once on the live system.

Can you pop me an email with your ad id and I will investigate and get back to you. I wish I had time to do all the adverts and photos but its a team of 14 at the moment and growing fast (just in the UK).

If you would like to take an advertising package eg a bundle of features, I can pass your details over to our account management team who would personally look after your ad and you would have one point of contact going forward? If so just let me know in your email.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: kate_x on 01 March 2016, 12:10:35 pm
Hi

I'm trying to post a new ad on Vivastreet and when I go to submit the ad it comes up with the message "This is a professional account, please select accordingly" next to the Independent/Agency drop down box. As I am independent I have selected this but it still doesn't let me go any further!

Please help!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 01 March 2016, 12:12:09 pm
Try calling them - they're really very  helpful.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 March 2016, 12:25:45 pm
Hi

I'm trying to post a new ad on Vivastreet and when I go to submit the ad it comes up with the message "This is a professional account, please select accordingly" next to the Independent/Agency drop down box. As I am independent I have selected this but it still doesn't let me go any further!

Please help!

Hi Kate_X,

Its sounds like when your first set up your account you may have selected it as an agency or professional, which then means you can not post as an independent. If you call our CS team on 0203-695-8755 they will be able to update your account or feel free to email me direct es@vivastreet.com and I can also help.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 March 2016, 12:26:26 pm
Try calling them - they're really very  helpful.

Thank you Fabulassie  :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: kate_x on 01 March 2016, 12:35:31 pm
Thank you. I gave them a call and problem solved now.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 02 March 2016, 10:49:03 pm
Something I have realised about Vivastreet:

The age of your advert makes a huge difference in how it is displayed. Don't re-post the same advert over and over. Make new ones. My friend is featuring but she created her advert in 2015 and in this busy area we are in you have to scroll down through several pages just to find her. What is the point of featuring if you're still going to be several pages down?

I think the repost option may make a difference. But that's another expense on top of featuring. IMO, in most areas it is only worth featuring if your advert is new and/or you pay to repost to the top. You can be sure other girls will be reposting so if you don't then you will always be below them.

I was thinking of featuring for the five days I was in Essex but I noticed there is no five-day drop-down option like there is in my home city. I suppose I could move my advert back, wait for it to come out of moderation, feature it,  then move it back. But since I would still have to also repost it to stay towards the top that is more money than I'd like to pay. Also, the repost option is for ten days and my advert expires in 8 days.

As it is, I rely on guys searching for women my age in my area and then I turn up on a relatively short list without needing to feature.

I can see from my Google analytics that my profile is getting views because I link my website - if only a small percentage are bothering to click through to my website that's a fair amount of traffic.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 03 March 2016, 11:27:59 pm
The VIP feature puts you on top of the featured adverts constantly. It sure serves well. :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 03 March 2016, 11:41:32 pm
Something I have realised about Vivastreet:

The age of your advert makes a huge difference in how it is displayed. Don't re-post the same advert over and over. Make new ones. My friend is featuring but she created her advert in 2015 and in this busy area we are in you have to scroll down through several pages just to find her. What is the point of featuring if you're still going to be several pages down?

I think the repost option may make a difference. But that's another expense on top of featuring. IMO, in most areas it is only worth featuring if your advert is new and/or you pay to repost to the top. You can be sure other girls will be reposting so if you don't then you will always be below them.

I was thinking of featuring for the five days I was in Essex but I noticed there is no five-day drop-down option like there is in my home city. I suppose I could move my advert back, wait for it to come out of moderation, feature it,  then move it back. But since I would still have to also repost it to stay towards the top that is more money than I'd like to pay. Also, the repost option is for ten days and my advert expires in 8 days.

As it is, I rely on guys searching for women my age in my area and then I turn up on a relatively short list without needing to feature.

I can see from my Google analytics that my profile is getting views because I link my website - if only a small percentage are bothering to click through to my website that's a fair amount of traffic.

Essentially useless in fact as it gets lost amongst other adverts.
I paid 100 to renew my advert and it fell to the back pages immediately.
I will now be creating a new advert each month.
To be fair Vivastreet were helpful and created A fresh one for me (without additional cost)
But I don't want to have to phone them every month to complain to them.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 March 2016, 09:16:30 am
Hi Everyone,

Just to clear up the age of an ad issue, this is indeed down to when you first posted the ad and always shows the date and time the ad was initially made. The site works in this manor as this is how the repost feature logic happens, so we are not able to display this.

Unlike other sites we dont carry 'old' or 'outdated' ads as all user pay which what helps keep the site clean and up to date, but we understand not all 'punters' will understand this.

Some solutions have been posted to the problem and this is a quick list that contains all.

Free solution - As pointed out create and post a new ad every time, the negatives being it gets treated as a new ad by the moderation team. Non of the paid options would mean the ad goes into moderation.

Cheapest solution - Take the repost 1 day plan, it only costs a couple of pounds and will update the time and date of your ad to the time you carry out the action (will repost twice in the day).

Mid price solution - Take the full ad repost plan, reposts your ad every 12 hours automatically for the duration of your plan.

High price solution - Take the multi repost options, this reposts your ad every 12 hours automatically for the duration of your plan and allows you every 20 minutes to manually repost the ad.

If you have any questions please drop me andemail.

Thank you,

The Vivastreet Team - Vini (Finny is on holiday for the next 2 weeks)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 04 March 2016, 11:08:05 am
I can only see a 30 day repost for ?29.99 or 30 day multi repost for ?99.99, no one day plan?

EDIT:: when I clicked Repost from under the ad name instead of over on the right there is now a 1 day option for ?2.99 in the drop down!

EDIT2: But it won't let me pay for this option - the payment page says ?0 and the payment won't go through because of a "random error".
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 March 2016, 11:51:50 am
I can only see a 30 day repost for ?29.99 or 30 day multi repost for ?99.99, no one day plan?

EDIT:: when I clicked Repost from under the ad name instead of over on the right there is now a 1 day option for ?2.99 in the drop down!

EDIT2: But it won't let me pay for this option - the payment page says ?0 and the payment won't go through because of a "random error".

Hi Just An Escort,

Can you drop me an email with your ad id please, I can then look to see why your ad wont allow this function. es@vivastreet.com

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 March 2016, 04:00:56 pm
Hi Everyone,

We noticed some chatter about PTMU (Pleasure to meet you) site, sorry for any delays on publishing new ads or modifications but we had a leaver. If you have any issues on your ad feel free to email myself and I can pass on, or if you can call the VS customer support number ask for somebody in the London CS team as they are trained on the site in the interim while we recruit.

The site is still growing (not quite abandoned ;D) and in terms of organic traffic (Search engines) is up 120% year on year, it doesn't quite have the traffic of VS but does generate around 200k visits a month.

Once we have the new team in place you should start to see some more action on the site.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 10 March 2016, 10:17:05 am
Hi Vini, is  es@vivastreet.com still your email?
I have no reply to my complaint made yesterday?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 March 2016, 11:30:42 am
Hi Vini, is  es@vivastreet.com still your email?
I have no reply to my complaint made yesterday?

Hi Hotblondie,

I dont have any emails in the in-box? Can you resend to me please?

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 10 March 2016, 12:31:51 pm
I just resend the email to  es@ vivastreet.com, I hope you got it?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 March 2016, 12:42:51 pm
I just resend the email to  es@ vivastreet.com, I hope you got it?

Yes, thank you very much. We are investigating for you now and apologies for the error. I will get in contact with you direct via email.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 14 March 2016, 11:00:19 am
Any staff around?? Been emailing since Saturday night and yesterday and it's now 11am and nobody has got back to me. Finny please come back!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 14 March 2016, 11:08:37 am
Have you tried calling them?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 March 2016, 09:05:50 am
Any staff around?? Been emailing since Saturday night and yesterday and it's now 11am and nobody has got back to me. Finny please come back!

Hi LOTM,

We check the es@vivastreet.com inbox several times a day in Finnys absence (Mon-Fri), the in-box was emptied last night before I left. The good news is Finny is back from her holidays on Monday next week, so we will be back to a full strength.

Also as Fabulassie mentions you can always call our CS team in core business hours or drop them an email.

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 15 March 2016, 05:47:25 pm
Any staff around?? Been emailing since Saturday night and yesterday and it's now 11am and nobody has got back to me. Finny please come back!

Hi LOTM,

We check the es@vivastreet.com inbox several times a day in Finnys absence (Mon-Fri), the in-box was emptied last night before I left. The good news is Finny is back from her holidays on Monday next week, so we will be back to a full strength.

Also as Fabulassie mentions you can always call our CS team in core business hours or drop them an email.

Thank you,

The Vivastreet Team - Vini

Am glad Finny back. And you are ok as well Vini. But some of your other staff are getting right on my nerves right now. I can't get any sense out of them at all!!!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 March 2016, 06:00:50 pm
Am glad Finny back. And you are ok as well Vini. But some of your other staff are getting right on my nerves right now. I can't get any sense out of them at all!!!

I'm sorry to hear that, please feel free to email me across the details or ask to speak to a CS agent in the London office (they are more senior and have worked with for VS for many years).

Thank you,

The Vivastreet Team - Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 26 March 2016, 11:07:28 pm
Can you get someone to contact me please?  Hopefully someone who can speak English and understands when you don't want to just click 'pay'

I have had an advert with yourselves since you started but that's it for me thanks unless you make a little more of an effort for your customers

If you're not bothered then neither am I
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 26 March 2016, 11:11:40 pm
Megan, they can't contact you unless you give them some means of doing so - they have no idea who you are or which your advert is?

If none of the three contact methods they've supplied in their signature are working, I suspect it's because Easter. There probably won't be anybody there until Tuesday.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 26 March 2016, 11:15:09 pm
Of course you are correct Amy

I get so hot under the collar about this lot I forget to use what little brain I have working tonight

My advert with Vivastreet is as Megan_GFE and they have my email address and number attached to that

M

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 26 March 2016, 11:18:56 pm
Yeah, this is why every time I think about trying an ad on VS I look at this thread for ten minutes or so and then go and make some toast instead. I don't need the bloody aggro :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 27 March 2016, 02:08:54 am
Well this should help with the toast making

My advert used to cost me ?35 a month.  They are hopeless with location searching (despite being told over and over again) and keep putting my location as Reading, which is miles away.  In the end I had to put a neighbouring area postcode instead.

They have now made it impossible to book your advert for a month and everything has to be renewed every 10 days unless you leave a message for them to contact you

3 days after leaving the message, someone who doesn't speak good English finally contacts you and offers to renew for 30 days at over twice what you used to pay

erm - no thanks
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 27 March 2016, 06:55:51 am
Megan

I've reported location issues with their database many times, over several years. They say they are working on it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 27 March 2016, 07:56:49 am
I can promise you all if you deal with Finnie nothing will go wrong.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 27 March 2016, 08:29:51 am
I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 27 March 2016, 10:34:44 am
I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?


I don't know is the answer. When I have to deal with someone else they don't understand my question let alone the answer lol.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 27 March 2016, 11:45:51 am
LOTM will know what I'm talking about but if you think it's bad trying to contact someone in the company with a good command of the English language then you should try contacting them with a Scottish accent. You would think we were talking a foreign language. We get nowhere fast 😢🙄 and usually a reply which has nothing to do with what we have asked for.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 27 March 2016, 12:38:12 pm
LOTM will know what I'm talking about but if you think it's bad trying to contact someone in the company with a good command of the English language then you should try contacting them with a Scottish accent. You would think we were talking a foreign language. We get nowhere fast 😢🙄 and usually a reply which has nothing to do with what we have asked for.

Exactly. I was advised that I needed to purchase something I already had! :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 27 March 2016, 02:05:03 pm
I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?


I don't know is the answer. When I have to deal with someone else they don't understand my question let alone the answer lol.

Which is the problem when dealing with just one person, it shouldn't be happening. They charge a fair enough fee, but do not have the customer service to back it up. Many directories do not have any customer service, but they don't chop and change advert rules, nor do they usually charge the same sort of rates as VS.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 27 March 2016, 09:28:13 pm
I am happy to accept advice if anyone has any suggestions of better places to advertise as I have seriously had enough with this shower of amateurs

I have read the article on the home page but feel it's a little out of date now (sorry) so any help gratefully received

PM me if you would prefer

Thanks
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 28 March 2016, 10:39:58 am
Hi Megan,

I'm sorry to hear that you're having issues on Vivastreet. We are not fully staffed over Easter bank holiday which is causing delays. If you don't mind can you please drop me an email at es@vivastreet.com so I can understand what happened and who dealt with your query in our CS team.

Thanks
Vini
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 28 March 2016, 11:37:27 am
I paid for a month's advertising ?29.00 and ?7.99 for website link for my tour in Maidenhead on Saturday.

They put the advert up with pictures and by afternoon I was receiving phone calls to say my pictures were not showing.   I didn't have internet access all day so spent the day giving boys my website address.

When I got home the next day i went onto Vivastreet and they had deleted my pictures to the ad saying I needed to get verified.    I put an ad up last month for Swindon with photos and never had a problem.    Don't know when I'll be back in Maidenhead again so ?38 wasted.     

Still haven't got verified because to be honest I cant be bothered now with Vivastreet, this is only my second time advertising with them and im not happy.  Why allow the profile with photos to go up in the morning and then delete in the afternoon.    Wouldn't it have been better whilst waiting for it to be approved to not take payment and then email me to say the pictures need verifying and then take payment.  Had I have known in the morning I would have got verified.

Girls is this how Vivastreet operate?

Linzi
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 28 March 2016, 11:42:48 am
I paid for a month's advertising ?29.00 and ?7.99 for website link for my tour in Maidenhead on Saturday.

They put the advert up with pictures and by afternoon I was receiving phone calls to say my pictures were not showing.   I didn't have internet access all day so spent the day giving boys my website address.

When I got home the next day i went onto Vivastreet and they had deleted my pictures to the ad saying I needed to get verified.    I put an ad up last month for Swindon with photos and never had a problem.    Don't know when I'll be back in Maidenhead again so ?38 wasted.     

Still haven't got verified because to be honest I cant be bothered now with Vivastreet, this is only my second time advertising with them and im not happy.  Why allow the profile with photos to go up in the morning and then delete in the afternoon.    Wouldn't it have been better whilst waiting for it to be approved to not take payment and then email me to say the pictures need verifying and then take payment.  Had I have known in the morning I would have got verified.

Girls is this how Vivastreet operate?

Linzi

Yes they do do this, they will come along and say you can contact their customer service etc, but I know that for some that's too late and you may then be away from home etc. You need your ad sorted when you pay.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 28 March 2016, 09:49:20 pm
Since when did people have to be 'verified' to advertise on VivaStreet? Are they going through AW, picking out the shittest and most pointless features and adding them one at a time?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 28 March 2016, 10:15:41 pm
Since when did people have to be 'verified' to advertise on VivaStreet? Are they going through AW, picking out the shittest and most pointless features and adding them one at a time?

They were discussing bringing in verification not too long ago, probably got lost in the thread.   
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 28 March 2016, 11:20:51 pm
Hmmm... and verification is so successful on AW, isn't it?!  ::)  :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 29 March 2016, 12:21:06 am
I paid for a month's advertising ?29.00 and ?7.99 for website link for my tour in Maidenhead on Saturday.

They put the advert up with pictures and by afternoon I was receiving phone calls to say my pictures were not showing.   I didn't have internet access all day so spent the day giving boys my website address.

When I got home the next day i went onto Vivastreet and they had deleted my pictures to the ad saying I needed to get verified.    I put an ad up last month for Swindon with photos and never had a problem.    Don't know when I'll be back in Maidenhead again so ?38 wasted.     

Still haven't got verified because to be honest I cant be bothered now with Vivastreet, this is only my second time advertising with them and im not happy.  Why allow the profile with photos to go up in the morning and then delete in the afternoon.    Wouldn't it have been better whilst waiting for it to be approved to not take payment and then email me to say the pictures need verifying and then take payment.  Had I have known in the morning I would have got verified.

Girls is this how Vivastreet operate?

Linzi

I stoped using viva few days ago for the same reason among others: my main picture, the one in a blue dress who I always use as a main on all the sites I advertise got deleted out of the blue, right after I paid for an 10 days ad.
Emailed Finni`s email, Vinni answered and until today I got no answer to my question: Why a picture I always used on viva and elsewhere got deleted?
Plus their masked price increase from 20/month to 8/10 days plus the fact that all the callers from vivastreet are low numbers and low quality, plus the fact that my ad has to wait few hours to be moderated/published  made me reconsider posting an ad on this site.
I did recommend it to a friend but only to try it if she gets the free offer for new ads to feel the market first, otherwise I adviced her not to pay for it.

I apreciate Finny`s efforts to help and her trying to fix all the problems we have with our ads but when she is in holiday it seems that all their mods do what they want and not in an helpfull way.

Rant over :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 29 March 2016, 03:40:52 am
Is Finny in charge or the only competent person there?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 29 March 2016, 07:35:12 am
Can we move on, please? It's a general discussion thread for the site, and constantly singling out individuals by name on the public board is not just unfair, it's inappropriate.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 March 2016, 11:57:48 am
Hi Everybody,

Sorry that some of you have had some issues over the bank holiday weekend, I have flagged this up to the Head of Customer Service who is investigating with the team. We have been able to find some of you from the information given, but if you havent been contacted and would like to be please email me across your ad id and best contact details.

We know we are now where near perfect and have let agents go that do not perform / make too many mistakes on the adverts. We invest heavily in the CS and Moderation team and its really sad to get negative feedback, but the feedback we obtain is always acted upon and we do appreciate you feeding back on the experiences you have.

If you every feel like on the phone to a CS agent they are struggling with your accent or able to help you any further, please ask to speak to out team in London. We have 5 senior agents and a customer service team leader and all are native (4) or at native level English. Its also worth noting I only work normal business hours (Mon-Fri : 9-6) and for anything urgent please do always call or CS team, average time of answer is around 30 seconds as opposed to when I get a notification of a message.

Thank you,

The Vivastreet Team - Finny

 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Lady_Lust_XXX on 29 March 2016, 12:48:48 pm
Hi Finny

I do realise (every time) that whoever answers the phone that 99% of the time that I'm going to have problem with Scottish accent and immediately ask for someone who understands the Scottish accent. Native level English really isn't good enough. I do realise I have to wait for a call back if the person is busy. To be honest I have problems with the English accent too but when it's pigeon English that is just downright irritating. If working in CS they should be able to speak and totally understand British words and be able to hold a conversation. I usually have to ask whoever calls to speak at 50% rate but within 30 seconds they are back up to 100% rate. It's about then that I lose the rag and ask them to get someone who does understand Scottish to call back.

What I will say in your defence is that if someone emails you directly and you are on holiday then they may not get an answer till your return. That is unavoidable.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 30 March 2016, 01:54:49 pm
Can we have some info on being verified
What's the process
What ID do they want
What happens if we don't want to be verified
And what do we get in return for being verified
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 30 March 2016, 02:56:46 pm
Regarding the email that just came round about a 7 day option - that's all well and good but in the small print you say that the 30 day option is being removed. You haven't mentioned prices at all in the email, and also some of the upgrades on the site still offer 30 day options, but I'd like to know how much will it cost to have a permanent ad up that I have to renew every 7 days vs the 30 day permanent ad. Because I can't see this being a cost saving for us advertisers as the shorter period options for upgrade always work out more expensive than a longer period.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Angel eyes on 30 March 2016, 03:18:19 pm
I give up with viva st ... They change the rules all the time ... Spent loads on it .. Was dealing with an amazing person from there neelam .. ( total credit to her ) .. But it's just a joke now .. Firstly you could get a one day move to the top of listing .. Then was 10 days now 7 days but no monthly ( 30 days option .. It's a lot of hassle of you ask me .. Plus going to the top actually means nothing .. You are still sometimes on page 5 .. After VIP , featuring , etc etc .. In the words of Deborah Meaden ( dragons den ) I'm out ! Haha ...not sure why they can't do same / similar thing as AW .. Easy n simple .. All these silly options are so expensive .. Xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 30 March 2016, 11:17:41 pm
Regarding the email that just came round about a 7 day option - that's all well and good but in the small print you say that the 30 day option is being removed. You haven't mentioned prices at all in the email, and also some of the upgrades on the site still offer 30 day options, but I'd like to know how much will it cost to have a permanent ad up that I have to renew every 7 days vs the 30 day permanent ad. Because I can't see this being a cost saving for us advertisers as the shorter period options for upgrade always work out more expensive than a longer period.

I think the way they will work it is so it is more expensive for the 30 day option.4 lots of what 7 day costs.

They want even more money from us. They could have just added the 7 day feature and left the 30 day.

Who knows what viva are playing at these days. There is no need for them to be even more money grabbing from us. It will be interesting to see the end result. :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 30 March 2016, 11:30:14 pm
Regarding the email that just came round about a 7 day option - that's all well and good but in the small print you say that the 30 day option is being removed. You haven't mentioned prices at all in the email, and also some of the upgrades on the site still offer 30 day options, but I'd like to know how much will it cost to have a permanent ad up that I have to renew every 7 days vs the 30 day permanent ad. Because I can't see this being a cost saving for us advertisers as the shorter period options for upgrade always work out more expensive than a longer period.

I think the way they will work it is so it is more expensive for the 30 day option.4 lots of what 7 day costs.

They want even more money from us. They could have just added the 7 day feature and left the 30 day.

Who knows what viva are playing at these days. There is no need for them to be even more money grabbing from us. It will be interesting to see the end result. :)

Yeah that's what I suspect too - I've got a few weeks left on my current ad though so I can't see the prices for renewing at the moment. Besides the cost of only paying for 7 days each time, I really don't want the hassle of thinking about renewal every 7 days (though I have my ad up permanently, I don't like to auto renew so I can decide on a month by month basis whether to continue it).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 March 2016, 11:40:55 am
Hi Everyone,

Just to address some questions that have been asked:

Photo verification - atm we are asking advertisers who adverts have been flagged as fake via our moderation team, to send us over a 'selfie' with todays date and Vivastreet written on a sign.

Some advertisers have also sent up photo ID eg a passport to prove photo identification matches the photos on the profile. We dont expect a passport, its just some advertisers are happy to do this.

Having this allows us to put a mark on the account, so pictures are not deleted but moderators if they are flagged as fake or potentially flagged by one of our photo scanning tools.

Ad duration - We cant unfortunately have different solutions for all advertisers, but the biggest complaint by far from users is the fact they have to pay for a 30 day ad and 30 day features. So we wanted to change this, we understand some users are happy with the 30 day but the vast majority were not.

We questioned users on the ideal duration and we had 2 standout (7 and 10 days) as a business we then tested these in 4 of our regions and the 7 day plan just won out in terms of new advertisers, number of ads, revenue and user engagement.

Based on these results we decided to roll out the short durations to all regions this week and then London the week after. We do have the option on auto renew, so if you are a user that wants to keep the ad on site for a period of time and not worry about it you can.

Likewise we can pass your details on to the customer account team and they manage 100's on advertisers on a 30 day period and would be your point of contact going forward for your ad. We have a team of 5 (3 ladies and 2 gents) and if this is something you are intrested in please email me es@vivastreet.com.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 31 March 2016, 12:36:50 pm
Ad duration - We cant unfortunately have different solutions for all advertisers, but the biggest complaint by far from users is the fact they have to pay for a 30 day ad and 30 day features. So we wanted to change this, we understand some users are happy with the 30 day but the vast majority were not.

(...)We do have the option on auto renew, so if you are a user that wants to keep the ad on site for a period of time and not worry about it you can.

Likewise we can pass your details on to the customer account team and they manage 100's on advertisers on a 30 day period and would be your point of contact going forward for your ad. We have a team of 5 (3 ladies and 2 gents) and if this is something you are intrested in please email me es@vivastreet.com.

Thank you,

The Vivastreet Team - Finny

I do usually renew my ad each month but I don't wish to be locked in to an auto renew or have to think about paying once a week! Also I don't understand why you can't offer a 30 day ad option as well as the shorter ones, especially as all the featuring and highlighting options always have different lengths like 5 or 10 days? I also don't really want to manually contact a team just to keep getting a 30 day ad.

Also what will be happening with the web link? And how will buying multiple 7 days affect how much an ad will cost?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 31 March 2016, 12:39:01 pm
I was one who said that I would like the option to purchase shorter times. However, I don't see why we can't also have an option to buy in longer blocks, particularly if this gives us a discount.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 March 2016, 12:48:16 pm

I do usually renew my ad each month but I don't wish to be locked in to an auto renew or have to think about paying once a week! Also I don't understand why you can't offer a 30 day ad option as well as the shorter ones, especially as all the featuring and highlighting options always have different lengths like 5 or 10 days? I also don't really want to manually contact a team just to keep getting a 30 day ad.

Also what will be happening with the web link? And how will buying multiple 7 days affect how much an ad will cost?

Hi Just An Escort,

The auto renew feature is just a simple tick box, you can very easily un-tick the box at any time to stop the ad form auto renewing. It can be done by a few clicks once you are logged in.

Unfortunately the site, mainly the logic and posting form are not built to allow multiple P2P plans and we can only have 1. Once the plans are at 7 days they will not be shortened again, we did have the flexibility to do this with features however we dont have the same logic for what we call P2P.

Calling our agent or having our agent call you every 30 days would take a similar amount of time as renewing your ad online and have the added benefit of a dedicated person for any issues or problems that you will get to know.

The weblink will be ?2.99 for 7 days.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 March 2016, 12:50:01 pm
I was one who said that I would like the option to purchase shorter times. However, I don't see why we can't also have an option to buy in longer blocks, particularly if this gives us a discount.

Hi Fabulassie,

If you wish to buy a 30 day plan I can pass your details to the customer account team to contact you. We do indeed offer discounts to people who buy longer packages with us. Drop me and email if you would like me to do this.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 31 March 2016, 01:10:57 pm
So that's ?12 pcm for the Web link.

You've changed to a shorter option, and wiped out the longer ones  :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 31 March 2016, 01:16:27 pm

I do usually renew my ad each month but I don't wish to be locked in to an auto renew or have to think about paying once a week! Also I don't understand why you can't offer a 30 day ad option as well as the shorter ones, especially as all the featuring and highlighting options always have different lengths like 5 or 10 days? I also don't really want to manually contact a team just to keep getting a 30 day ad.

Also what will be happening with the web link? And how will buying multiple 7 days affect how much an ad will cost?

Hi Just An Escort,

The auto renew feature is just a simple tick box, you can very easily un-tick the box at any time to stop the ad form auto renewing. It can be done by a few clicks once you are logged in.

Unfortunately the site, mainly the logic and posting form are not built to allow multiple P2P plans and we can only have 1. Once the plans are at 7 days they will not be shortened again, we did have the flexibility to do this with features however we dont have the same logic for what we call P2P.

Calling our agent or having our agent call you every 30 days would take a similar amount of time as renewing your ad online and have the added benefit of a dedicated person for any issues or problems that you will get to know.

The weblink will be ?2.99 for 7 days.

Thank you,

The Vivastreet Team - Finny

So weblink is now the equivalent of 12.95 a month, when it is currently 7.99 for 30 days ???

So based on that mark up I'm going to guess that my ad will be around ?11 per 7 days, or ?47 a month when it is currently ?29.99 for 30 days

Which means I'll be paying about ?60 a month for an ad that used to cost me less than ?40.

I really don't think I'll be renewing once my current ad runs out, that is just ridiculous.

And contacting an agent isn't about the time, it's just too much hassle when on so many other sites you can just click a button and be done.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 31 March 2016, 07:45:05 pm
Hi Everyone,

Just to address some questions that have been asked:

Photo verification - atm we are asking advertisers who adverts have been flagged as fake via our moderation team, to send us over a 'selfie' with todays date and Vivastreet written on a sign.


Hi Finny

Can I ask what the criteria is in determining adverts as "fake",  I ask because im puzzled how my ad was accepted last month and not this month.   Also all the details on the Maidenhead ad have been taken off my website which I paid to have the link displayed to my website (although I notice this has been removed as well so there is no link on the ad despite being paid for 30 days).

Im not getting verified atm until this situation has been resolved, ie either an email or telephone call would be helpful.   

Many thanks Linzi 

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 31 March 2016, 10:36:42 pm
I was one who said that I would like the option to purchase shorter times. However, I don't see why we can't also have an option to buy in longer blocks, particularly if this gives us a discount.

Hi Fabulassie,

If you wish to buy a 30 day plan I can pass your details to the customer account team to contact you. We do indeed offer discounts to people who buy longer packages with us. Drop me and email if you would like me to do this.

Thank you,

The Vivastreet Team - Finny

I plan on always purchasing the 30 day feature will this be available to me if I phone. I prefer it on auto renewal.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 April 2016, 09:32:30 am
Hi Finny

Can I ask what the criteria is in determining adverts as "fake",  I ask because im puzzled how my ad was accepted last month and not this month.   Also all the details on the Maidenhead ad have been taken off my website which I paid to have the link displayed to my website (although I notice this has been removed as well so there is no link on the ad despite being paid for 30 days).

Im not getting verified atm until this situation has been resolved, ie either an email or telephone call would be helpful.   

Many thanks Linzi

Hi Linzi,

I will give you a call at 11 from the number off your website, if you prefer another time or number please drop me an email.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 April 2016, 09:34:20 am
I plan on always purchasing the 30 day feature will this be available to me if I phone. I prefer it on auto renewal.

Hi Meetingdiversity,

It will indeed, please drop me and email and I can pass onto one of our agents to call you.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 01 April 2016, 11:00:02 am

I do usually renew my ad each month but I don't wish to be locked in to an auto renew or have to think about paying once a week! Also I don't understand why you can't offer a 30 day ad option as well as the shorter ones, especially as all the featuring and highlighting options always have different lengths like 5 or 10 days? I also don't really want to manually contact a team just to keep getting a 30 day ad.

Also what will be happening with the web link? And how will buying multiple 7 days affect how much an ad will cost?

Hi Just An Escort,

The auto renew feature is just a simple tick box, you can very easily un-tick the box at any time to stop the ad form auto renewing. It can be done by a few clicks once you are logged in.

Unfortunately the site, mainly the logic and posting form are not built to allow multiple P2P plans and we can only have 1. Once the plans are at 7 days they will not be shortened again, we did have the flexibility to do this with features however we dont have the same logic for what we call P2P.

Calling our agent or having our agent call you every 30 days would take a similar amount of time as renewing your ad online and have the added benefit of a dedicated person for any issues or problems that you will get to know.

The weblink will be ?2.99 for 7 days.

Thank you,

The Vivastreet Team - Finny

So weblink is now the equivalent of 12.95 a month, when it is currently 7.99 for 30 days ???

So based on that mark up I'm going to guess that my ad will be around ?11 per 7 days, or ?47 a month when it is currently ?29.99 for 30 days

Which means I'll be paying about ?60 a month for an ad that used to cost me less than ?40.

I really don't think I'll be renewing once my current ad runs out, that is just ridiculous.

And contacting an agent isn't about the time, it's just too much hassle when on so many other sites you can just click a button and be done.

Well done doing the maths, besides deleting my emblematic picture after using it on viva for more than one year, this masqued price increase is the other thing who put me off using viva.
Thats a shame, I thought just aw are greedy bastards.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 01 April 2016, 12:47:54 pm

I do usually renew my ad each month but I don't wish to be locked in to an auto renew or have to think about paying once a week! Also I don't understand why you can't offer a 30 day ad option as well as the shorter ones, especially as all the featuring and highlighting options always have different lengths like 5 or 10 days? I also don't really want to manually contact a team just to keep getting a 30 day ad.

Also what will be happening with the web link? And how will buying multiple 7 days affect how much an ad will cost?

Hi Just An Escort,

The auto renew feature is just a simple tick box, you can very easily un-tick the box at any time to stop the ad form auto renewing. It can be done by a few clicks once you are logged in.

Unfortunately the site, mainly the logic and posting form are not built to allow multiple P2P plans and we can only have 1. Once the plans are at 7 days they will not be shortened again, we did have the flexibility to do this with features however we dont have the same logic for what we call P2P.

Calling our agent or having our agent call you every 30 days would take a similar amount of time as renewing your ad online and have the added benefit of a dedicated person for any issues or problems that you will get to know.

The weblink will be ?2.99 for 7 days.

Thank you,

The Vivastreet Team - Finny

So weblink is now the equivalent of 12.95 a month, when it is currently 7.99 for 30 days ???

So based on that mark up I'm going to guess that my ad will be around ?11 per 7 days, or ?47 a month when it is currently ?29.99 for 30 days

Which means I'll be paying about ?60 a month for an ad that used to cost me less than ?40.

I really don't think I'll be renewing once my current ad runs out, that is just ridiculous.

And contacting an agent isn't about the time, it's just too much hassle when on so many other sites you can just click a button and be done.

Well done doing the maths, besides deleting my emblematic picture after using it on viva for more than one year, this masqued price increase is the other thing who put me off using viva.
Thats a shame, I thought just aw are greedy bastards.

Yeah at least I can pay for all my AW featuring with credits earned on their site! Also, it's a bit telling that my post seems to have been ignored by their representative...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Hotblondie on 01 April 2016, 06:12:56 pm
Thats why I quoted your post, Im waiting for a reply :)
Hopefully a reply containing something like: you can pay 19,99 for one month, 10 for 14 days or 7 for 7 days etc. (just an example). We are in 2016, I find it hard to believe there is no possibility to have more than one option (which is the most expensive one of course).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 02 April 2016, 05:25:55 am
Hi Finny

Can I ask what the criteria is in determining adverts as "fake",  I ask because im puzzled how my ad was accepted last month and not this month.   Also all the details on the Maidenhead ad have been taken off my website which I paid to have the link displayed to my website (although I notice this has been removed as well so there is no link on the ad despite being paid for 30 days).

Im not getting verified atm until this situation has been resolved, ie either an email or telephone call would be helpful.   

Many thanks Linzi

Hi Linzi,

I will give you a call at 11 from the number off your website, if you prefer another time or number please drop me an email.

Thank you,

The Vivastreet Team - Finny

hi finny if u could call me today at 11 great thanks linzi
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 02 April 2016, 01:15:41 pm
Thats why I quoted your post, Im waiting for a reply :)
Hopefully a reply containing something like: you can pay 19,99 for one month, 10 for 14 days or 7 for 7 days etc. (just an example). We are in 2016, I find it hard to believe there is no possibility to have more than one option (which is the most expensive one of course).

I just worked out how to find out the actual prices for my area - I wasn't too far off with my calculation, weblink is 2.99 as stated above, and a 7 day ad is 9.99, which comes to ?56 per month, for an ad that used to cost ?37.98  :o

They really should have fixed their site to allow different length ad options BEFORE taking away all the options apart from the most expensive...

They are claiming this is offering more flexibility but taking away options is the opposite of flexibility!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 02 April 2016, 03:30:23 pm
To be fair, Finny did say that we could purchase 30 days at a time via the telephone/emailing her and she did agree to a discount for those who purchase longer blocks of time. I'm not sure if that means the old 30-day rate or not. But it's worth checking with her.

She said that their computer system won't allow for multiple choice on duration for advert publication (although it does for extra options.)

I suppose we'll have to give them a chance. While they can be aggravating, they do try very hard to provide customer service. Compared to the arrogance of AW, that is at least something.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Linzi Dawn on 02 April 2016, 09:56:33 pm
Right I have sorted my ads out now with VivaStreet, well Finny actually - she has restored my faith and given me a very kind offer as a gesture of goodwill.  All sorted today within a few hours.

Hang in there ladies, Finny is really trying to sort things out for us judging by what was said in her email to me.

Linzi x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 04 April 2016, 11:31:54 am
Right I have sorted my ads out now with VivaStreet, well Finny actually - she has restored my faith and given me a very kind offer as a gesture of goodwill.  All sorted today within a few hours.

Hang in there ladies, Finny is really trying to sort things out for us judging by what was said in her email to me.

Linzi x

Well, I just got offered the chance to pay the exact price I would pay if I just bought my ad in 7 day slots through the site, they only seem to want to offer discounts on things like highlighting and reposting rather than the basic ad.

EDIT: Persistence pays off, they finally came back with an ongoing deal I am happy to accept, as Linzi says, faith restored!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 04 April 2016, 01:51:04 pm
Maybe I'm misunderstanding, but it doesn't seem to be a very good business plan to negotiate with each client - why not just have clear and simple posting guidelines and a fair price?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 04 April 2016, 01:57:39 pm
Maybe I'm misunderstanding, but it doesn't seem to be a very good business plan to negotiate with each client - why not just have clear and simple posting guidelines and a fair price?

Yes this is very true, it means anyone not aware of this thread or who doesn't know how to contact the vivastreet escort team are basically being penalised by the new system. The best option for all would be adding the capability to choose ads of different lengths right there on the site - but apparently their system can't cope with this for some reason...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 04 April 2016, 04:27:55 pm
I remember when Vivastreet was free lol.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 07 April 2016, 01:21:16 pm
I remember when Vivastreet was free lol.

Lol  ;D yeah
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 07 April 2016, 01:23:22 pm
I remember when Vivastreet was free lol.

Lol  ;D yeah

Me too! Way back when in 2008 or thereabouts, I think :D.

I still took my ad down after three weeks for the sake of my sanity.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 09 April 2016, 04:09:05 am
I remember when Vivastreet was free lol.

Lol  ;D yeah

Me too! Way back when in 2008 or thereabouts, I think :D.

I still took my ad down after three weeks for the sake of my sanity.

😂😂 mine lasted two days the level of time wasters back then was insane 😂😂
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 09 April 2016, 03:42:38 pm
Thats why I quoted your post, Im waiting for a reply :)
Hopefully a reply containing something like: you can pay 19,99 for one month, 10 for 14 days or 7 for 7 days etc. (just an example). We are in 2016, I find it hard to believe there is no possibility to have more than one option (which is the most expensive one of course).

I just worked out how to find out the actual prices for my area - I wasn't too far off with my calculation, weblink is 2.99 as stated above, and a 7 day ad is 9.99, which comes to ?56 per month, for an ad that used to cost ?37.98  :o

They really should have fixed their site to allow different length ad options BEFORE taking away all the options apart from the most expensive...

They are claiming this is offering more flexibility but taking away options is the opposite of flexibility!


I spoke to one yesterday this is nothing more than a business decision for them to generate more money.  Thier site isnt broken like they say. They could have left the 30 day option. They tried else where and it was working I was told. She kept saying about a way it benefits them. How do we know for sure we will get the same price for the same deal. Usually it is advertised so we can see.

It will be interesting to see what price she comes back with.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 11 April 2016, 12:07:29 am
I definatly wouldn't rccomend the auto renewal as far as I can see  if your touring depending on where your advert is at the time of renewal you will probably get charged a  higher rate

Ie london cost more for advertising touring location and other featuring  than say bristol / wales so unless you remember to move your add back to bristol before you auto renew it as it is a cheaper area before  you will get stung for the higher price ( if your in a higher price area when your add auto renews  )

If you were to do all the extra options in a cheaper area initially and  then the advert auto renews in a more expensive area due to moving the location the difference is bloody huge and could be a nasty shock

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 11 April 2016, 05:46:19 am
I definatly wouldn't rccomend the auto renewal as far as I can see  if your touring depending on where your advert is at the time of renewal you will probably get charged a  higher rate

Ie london cost more for advertising touring location and other featuring  than say bristol / wales so unless you remember to move your add back to bristol before you auto renew it as it is a cheaper area before  you will get stung for the higher price ( if your in a higher price area when your add auto renews  )

If you were to do all the extra options in a cheaper area initially and  then the advert auto renews in a more expensive area due to moving the location the difference is bloody huge and could be a nasty shock

I will never pay for auto renewal again since the ad will fall back down to when it was created. 
It doesn't show as a New listing.
Best to write a new one each time X
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 19 April 2016, 12:09:23 pm
I agree
I just copy and paste my adverts and do a new one each time
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 23 April 2016, 02:11:57 am
Would anyone like to share their discount rate for the 30 day option?

I ended up paying ?65 for a month's advert with re-posting.  That's a shed-load of money for a site that seems to produce more timewasters than all the others added together

Really not happy with the way things are going now on VS and I have been advertising with them for a while now.  Probably not going to continue with them after this month is over unless a miracle happens
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 23 April 2016, 06:25:47 pm
The discount rate from what I was told varies for the 30 day option. Mine was ?220. But had a lot of features.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: louiseescort on 02 May 2016, 05:54:57 pm
just typed out my ad, only getting a 7 day option for ?38 for a week, far to expensive, as i don't work weekends either! i don't want to have to pay ?160 a month.
is there a 30 day option now?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 05 May 2016, 10:39:32 am
just typed out my ad, only getting a 7 day option for ?38 for a week, far to expensive, as i don't work weekends either! i don't want to have to pay ?160 a month.
is there a 30 day option now?

Hi Louise,

We can offer you a 30 day package over the phone, if you would like to talk to someone about this please drop me an email with the best number and time to call you.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Blonde Floozie on 18 May 2016, 09:26:27 am

Really not happy with the way things are going now on VS and I have been advertising with them for a while now.  Probably not going to continue with them after this month is over unless a miracle happens

I completely agree!

I have been with VS for a year and pay ?120 for VIP and change of location. Every punter that booked me last week in Essex (bar 1) did a no show (and I'm talking a LOT). I got to the point where I took the calls, asked them to call back and even that didn't work.

In Heathrow the week before it was even more horrendous. If I hadn't been in this game a while, I would think someone somewhere was taking the piss.

I will not be renewing after the end of the month as it is draining even taking calls now!

I have no idea why there is a significantly higher number of TWs from this advertising site but if anyone has sussed it, please do share!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 18 May 2016, 01:41:52 pm
I have no idea why there is a significantly higher number of TWs from this advertising site but if anyone has sussed it, please do share!

My theory is it's because Vivastreet have really good SEO so show up at the top of the results for "(town) escort" - so you'll get more people who've never done this before, and who don't know much about how they are expected to go about booking etc. rather than the more experienced clients who tend to use the more established sites like AW etc. Also the ads are much shorter than the usual AW profile so you can't really explain yourself as well as you can on AW.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Blonde Floozie on 18 May 2016, 03:42:31 pm
Very plausible.

You are correct about the SEO. When I type my name I come under 'Cheap Escort in (Anytown)'

Thanks, VS!!!! 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 18 May 2016, 06:17:34 pm
I think it's more because VS isn't a punting site - it's a general classified site with a prossie section which means that lots of people who aren't punters are looking at it too when they originally went on to buy a new set of ladders or find a garage, or something. It's the online equivalent of a newspaper ad, and I can't be the only person who remembers what that was like :).

I got another one of the 'have a free VivaStreet ad for a week' emails today. And deleted it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 19 May 2016, 10:05:39 pm
I think it's more because VS isn't a punting site - it's a general classified site with a prossie section which means that lots of people who aren't punters are looking at it too when they originally went on to buy a new set of ladders or find a garage, or something. It's the online equivalent of a newspaper ad, and I can't be the only person who remembers what that was like :).

I got another one of the 'have a free VivaStreet ad for a week' emails today. And deleted it.

Oh please don't remind me of the newspaper adverts , sends shivers up my back
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 May 2016, 11:35:14 am

Really not happy with the way things are going now on VS and I have been advertising with them for a while now.  Probably not going to continue with them after this month is over unless a miracle happens

I completely agree!

I have been with VS for a year and pay ?120 for VIP and change of location. Every punter that booked me last week in Essex (bar 1) did a no show (and I'm talking a LOT). I got to the point where I took the calls, asked them to call back and even that didn't work.

In Heathrow the week before it was even more horrendous. If I hadn't been in this game a while, I would think someone somewhere was taking the piss.

I will not be renewing after the end of the month as it is draining even taking calls now!

I have no idea why there is a significantly higher number of TWs from this advertising site but if anyone has sussed it, please do share!


Hi Blonde Floozie,

I agree, that's not a good experience to have. As 'Just an Escort' mentioned, Vivastreet ranks high on Google and does attract a lot of visitors. It's a double edged sword and I wish we could filter the timewasters out (I really do) but unfortunately we cannot.

There are couple of things I'd like to suggest.
- Choose Vivaprotect. Some advertisers like it and some don't. This will mask your phone number and the caller has to pay a fee. This tends to discourage tw but it can also reduce the calls you get.
- Try choosing an upgrade that is not as prominent as VIP. This again will reduce the calls you get but it might have a positive impact on genuine callers.

I hope you have a better experience rest of the month as it'll be a shame if you decide to leave.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 28 May 2016, 07:22:11 pm
I have no idea why there is a significantly higher number of TWs from this advertising site but if anyone has sussed it, please do share!

My theory is it's because Vivastreet have really good SEO so show up at the top of the results for "(town) escort" - so you'll get more people who've never done this before, and who don't know much about how they are expected to go about booking etc. rather than the more experienced clients who tend to use the more established sites like AW etc. Also the ads are much shorter than the usual AW profile so you can't really explain yourself as well as you can on AW.

So far this week (ignoring the usual hang ups and youngsters giggling) I have had a phone call for an outcall to Kirkbymoorside and Lytham St Annes.  I am located in Berkshire!

Perhaps this can be a new fun game for us - what's the furthest place you have been expected to make an outcall to? The competition only  open to girls silly enough to advertise on VS
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 31 May 2016, 07:14:50 pm
Hi Megan_GFE

Thanks for posting in the thread. The way we make the site better is by listening to feedback. It seems odd for you to be getting requests from other regions. Maybe there is a problem with where your ad is appearing in the listings. If you send me your AD ID or email I?d be happy to look into it for you. You can email me at es@vivastreet.com.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 31 May 2016, 09:01:17 pm
Finny

You might listen to feedback but I am convinced that nobody else in your organisation does.

My advert name is the same one I use in here

The location has always been dodgy.  I had to use a Swindon one in the end to try and reduce the number of calls I was getting from Reading.

Also - I don't panic when my advert is about to expire and I am sick of getting emails telling me not to

Megan
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 31 May 2016, 11:03:57 pm
Finny is the only person I like dealing with tbh.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 01 June 2016, 08:20:57 am
Finny

You might listen to feedback but I am convinced that nobody else in your organisation does.

My advert name is the same one I use in here

The location has always been dodgy.  I had to use a Swindon one in the end to try and reduce the number of calls I was getting from Reading.

Also - I don't panic when my advert is about to expire and I am sick of getting emails telling me not to

Megan

When I advertise with VS I receive enquiries for locations at least 2 hours away. That's 2 hours from the location VS list me under because they can't get my postcode right. 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 June 2016, 11:55:05 am
Finny

You might listen to feedback but I am convinced that nobody else in your organisation does.

My advert name is the same one I use in here

The location has always been dodgy.  I had to use a Swindon one in the end to try and reduce the number of calls I was getting from Reading.

Also - I don't panic when my advert is about to expire and I am sick of getting emails telling me not to

Megan

Hi again Megan

Thanks for your post. I had a look at your advert and it is showing in the region you selected, so nothing missing there.

One of the things that might be worth trying is to add the areas you cover for your outcalls in your ad description.

Also, we agree that we send too many emails when an advert is about to expire. We are working to improve all the emails we send out currently. The aim is to send less emails, make it more personalised and relevant. Hopefully these changes will improve your experience with Vivastreet.

These changes happen because the organisation does listen to feedback. However, sometimes it takes longer than we?d like to implement the changes. I appreciate your patience and thank you for understanding. We do strive to create a product that keeps our advertisers happy. After all, without you, we wouldn?t have a business at all! :)

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Blonde Floozie on 02 June 2016, 06:01:31 pm
I've dropped VS as I was getting so many TWs and AFTER using the 'hide your number' I got NO calls - niet, nada, nothing.

I am investing the 120 a month I used to spend on VS with AW.

It's just a NO COMPETITION situation.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Megan_GFE on 02 June 2016, 06:49:22 pm
Thanks for your post. I had a look at your advert and it is showing in the region you selected, so nothing missing there.


Finny

I think you missed my point.  The postcode showing atm is NOT my real postcode as your site can't get your locations sorted and I am sick and tired of getting calls from Slough, Wokingham and some other places more than 2 hours from where I live

Last week I got a call from Essex and the guy argued with me as to whether I was local to him or not [sigh]

The plain facts are that you have upped your charges without any real justification and yet you don't seem to be able to sort out problems that have been in existence since the site started - and was free to advertise on!

Now I am annoyed so once this week has finished I, for one, won't be advertising with you again. 

I am not selling my car, I am selling my body and it's worth a lot more to me than jumping through these hoops every week
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Blonde Floozie on 03 June 2016, 09:12:02 am
All my friends agree  - VS is just NOT worth advertising on.

There are too many bugs in the system, it takes FAR too long for moderation, you can't really say what you want to say about yourself (unlike AW) and when you DO get calls you have to spend ages on the phone decribing your services becuase you can't use 'naughty words.' It's what we do - we FUCK men for a living!

Coupled with the complete wankers and tossers that do call (if you don't hide your number) and you over inflated pricing structure I am delighted I deactivated. Whew -the relief!!!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 03 June 2016, 09:37:58 am
I do OK with Vivastreet. I have been lucky regarding the locations I've visited - they've always been very clear.

Vivastreet attracts more naive punters. That means a lot of calls from idiots. However, there will always be (one or two a week) these sort of sweet older men who are very easily pleased.

I do think that it's hard to compete with the AW. AW seems cheaper because we can A) pay only on the days we want and/or B) pay with credits earned from selling erotic content.

Vivastreet has tried to take the tack of "we cost more but we give more." As frustrating as some glitches may be, they're vastly nicer to deal with than AW. However, I think that the more they give in terms of customer service, the higher their costs will be.

I would like more options to pay for one day or thing at a time. I would like to be able to feature just one day or pay to move location just the once. But everyone is different. A girl who tours constantly needs something different from a girl who tours maybe once a month.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 03 June 2016, 10:02:12 am
I do OK with Vivastreet. I have been lucky regarding the locations I've visited - they've always been very clear.

Vivastreet attracts more naive punters. That means a lot of calls from idiots. However, there will always be (one or two a week) these sort of sweet older men who are very easily pleased.

I do think that it's hard to compete with the AW. AW seems cheaper because we can A) pay only on the days we want and/or B) pay with credits earned from selling erotic content.

Vivastreet has tried to take the tack of "we cost more but we give more." As frustrating as some glitches may be, they're vastly nicer to deal with than AW. However, I think that the more they give in terms of customer service, the higher their costs will be.

I would like more options to pay for one day or thing at a time. I would like to be able to feature just one day or pay to move location just the once. But everyone is different. A girl who tours constantly needs something different from a girl who tours maybe once a month.

I just need them to sort out the location glitches, and have been asking them to do this for years. Along with not suddenly whipping photos off, this would make a huge difference and could bring me back. The location thing is something really very basic.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 03 June 2016, 10:02:30 am
I find its great for me but if Finny left I wouldn't advertise on it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 03 June 2016, 10:50:00 am
I find its great for me but if Finny left I wouldn't advertise on it.

Lottie, it's not necessary to keep singling people out and I've already asked you to stop it once further up the thread. Give it a rest.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 03 June 2016, 11:33:12 am
I find its great for me but if Finny left I wouldn't advertise on it.

Lottie, it's not necessary to keep singling people out and I've already asked you to stop it once further up the thread. Give it a rest.

Sorry I don't remember being told not to do it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 June 2016, 01:45:24 pm
Thanks for your post. I had a look at your advert and it is showing in the region you selected, so nothing missing there.


Finny

I think you missed my point.  The postcode showing atm is NOT my real postcode as your site can't get your locations sorted and I am sick and tired of getting calls from Slough, Wokingham and some other places more than 2 hours from where I live

Last week I got a call from Essex and the guy argued with me as to whether I was local to him or not [sigh]

The plain facts are that you have upped your charges without any real justification and yet you don't seem to be able to sort out problems that have been in existence since the site started - and was free to advertise on!

Now I am annoyed so once this week has finished I, for one, won't be advertising with you again. 

I am not selling my car, I am selling my body and it's worth a lot more to me than jumping through these hoops every week

Hi Megan

I agree there are glitches in the system but as I mentioned earlier we are working to improve it. Some improvements take longer than the other. In the meanwhile we can only offer alternative solutions such as specifying areas you cover in the ad description as lot of our site visitors search for the area.

Regarding the price changes, it was a business decision and it is standard progression as the business grows. There are definitely areas we can improve and we are working on it. I understand you're not having a good experience on Vivastreet but we also have a majority of advertisers who are happy with how Vivastreet has evolved. As a company we have to listen to both sides.

Once we have a better geo system, I believe it'll be better for you. You're always welcome on Vivastreet and we'll be happy to help you in any way possible.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 June 2016, 01:58:02 pm
All my friends agree  - VS is just NOT worth advertising on.

There are too many bugs in the system, it takes FAR too long for moderation, you can't really say what you want to say about yourself (unlike AW) and when you DO get calls you have to spend ages on the phone decribing your services becuase you can't use 'naughty words.' It's what we do - we FUCK men for a living!

Coupled with the complete wankers and tossers that do call (if you don't hide your number) and you over inflated pricing structure I am delighted I deactivated. Whew -the relief!!!

Hi Blonde Floozie

Vivastreet regrets that you don't advertise with us any more.  Losing our advertisers is not something we take lightly. As mentioned in my previous posts, we have some improvements lined up for this year and hopefully it will offer a better experience.

Having said that some websites work better for some people and if you have experienced that AW works better for you, I cannot dispute it. It is different for different advertisers.

I hope we reach a stage where you'll be happy to come back on Vivastreet.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 June 2016, 02:10:11 pm
I do OK with Vivastreet. I have been lucky regarding the locations I've visited - they've always been very clear.

Vivastreet attracts more naive punters. That means a lot of calls from idiots. However, there will always be (one or two a week) these sort of sweet older men who are very easily pleased.

I do think that it's hard to compete with the AW. AW seems cheaper because we can A) pay only on the days we want and/or B) pay with credits earned from selling erotic content.

Vivastreet has tried to take the tack of "we cost more but we give more." As frustrating as some glitches may be, they're vastly nicer to deal with than AW. However, I think that the more they give in terms of customer service, the higher their costs will be.

I would like more options to pay for one day or thing at a time. I would like to be able to feature just one day or pay to move location just the once. But everyone is different. A girl who tours constantly needs something different from a girl who tours maybe once a month.

Hi Fabulassie

I'm glad to hear that you're happy with Vivastreet in general.

Regarding 1 day options, our system currently does not support it. If you email me with your requirements, I can see what I can do.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 June 2016, 02:24:27 pm


I just need them to sort out the location glitches, and have been asking them to do this for years. Along with not suddenly whipping photos off, this would make a huge difference and could bring me back. The location thing is something really very basic.
[/quote]

Hi Mirror

There is a project in the pipeline to fix the geo issues. I agree that the issue is basic but unfortunately the solution is not. When the issue is fixed do try Vivastreet again and see if it works better. We will be happy to have you back.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 June 2016, 02:40:36 pm
I find its great for me but if Finny left I wouldn't advertise on it.

Lottie, it's not necessary to keep singling people out and I've already asked you to stop it once further up the thread. Give it a rest.

Sorry I don't remember being told not to do it.

Hi ladyofthemansion

Thanks for your kind words. I'm sure anyone in Vivastreet will be happy to help you like I do.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 03 June 2016, 04:35:52 pm
I've emailed u several times but u seem to either ignore or u didn't receive them.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 June 2016, 10:23:19 am
I've emailed u several times but u seem to either ignore or u didn't receive them.

Hi TopGirl,

We reply to all emails and messages we receive, we never knowingly ignore any emails. Can you resend the email to me today es@vivastreet.com and I can look into. Alternatively PM me your number and a convenient time and I can call you.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 20 June 2016, 03:15:43 pm
There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: kate_x on 20 June 2016, 04:46:44 pm
There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.

MD what sort of problem is it? Is it an error that comes up when trying to enter payment details? I've had this on and off for a few weeks and had to give it numerous attempts using a variety of cards until it goes through OK. Very frustrating! It's certainly not my end as I know I have money in bank/enough credit available on credit cards when I've tried!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 20 June 2016, 05:11:31 pm
There's been a problem processing payments for a few weeks. I thought they had it sorted. I believe something got updated and it screwed things up. The problem is NOT your bank/card.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 20 June 2016, 05:23:32 pm
There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.

MD what sort of problem is it? Is it an error that comes up when trying to enter payment details? I've had this on and off for a few weeks and had to give it numerous attempts using a variety of cards until it goes through OK. Very frustrating! It's certainly not my end as I know I have money in bank/enough credit available on credit cards when I've tried!

I have had problems from about 3 weeks ago when I had to enter my card details several times before it accepted. So went this morning to do and to my surprise it didn't work no matter how many times. So have been too stressed today for any bookings. I phoned them at least 5 times with them all telling me different things even in the afternoon.

Hopefully they can sort this out for me.

It is nice to know I'm not the only one with this issue with viva.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 20 June 2016, 05:32:34 pm
There's been a problem processing payments for a few weeks. I thought they had it sorted. I believe something got updated and it screwed things up. The problem is NOT your bank/card.

Thank you and all they have been saying is the opposite today.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 20 June 2016, 05:45:10 pm
It would make sense can viva not reverse the update? that has caused many problems?. Those were the days when everything bar moderation with photos ran smoothly. Until modernizing with the technology.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 June 2016, 01:18:38 pm
It would make sense can viva not reverse the update? that has caused many problems?. Those were the days when everything bar moderation with photos ran smoothly. Until modernizing with the technology.

Hello meetingdiversity,

I apologise for the inconvenience caused. As you?ve pointed out, we currently have issues with the payment and our teams are looking in to resolving it. If you have any questions, please contact our Customer service team at 0203 695 8755 or email me at es@vivastreet.com.

You mentioned couple of problems, although they are related to payments, they are not related to each other. Unfortunately, it?s happening around the same time and has caused inconvenience to you and rest of our customers.

The message you?re getting is otherwise a standard message that customers get when the payment is stopped by the bank. That is the reason you were directed to speak to the bank initially. Only when we identified a pattern CS could confirm that it was not an issue with the bank.

Some updates are smoother than others and we are trying our best to resolve as and when the issues are identified.

Rest assured, our customer service team will be happy to talk you through if you have any questions or concerns.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 June 2016, 01:23:55 pm
There is a problem on viva street. I have been trying to figure it out from 10am this morning. Only now do they tell me that there is a problem on thier site. I could have told viva street that ages ago.  I told them it was their servers last week playing up. But it all started with the auto renewel error. Viva are keeping us in the dark about this. All I have been told is that it will take 24 hours to fix if so. To be honest doubt they even know. At least I am reinburst with a free day in compensation the longer this goes on for. They kept blaming my bank for the error to begin with. Time wasted phoning them before they actually take action. And if you email they ignore as already did once this was over 2 weeks.


Paying customers are not valued.

MD what sort of problem is it? Is it an error that comes up when trying to enter payment details? I've had this on and off for a few weeks and had to give it numerous attempts using a variety of cards until it goes through OK. Very frustrating! It's certainly not my end as I know I have money in bank/enough credit available on credit cards when I've tried!

Hello kate_x

The issue is that some of the payments are failing for some customers. They will see a standard message that says ?contact your card provider, your payment has failed? .  Now, it is recommended to check with the bank first and make sure there is no block on their end.

But with the current issue that MD mentioned, it is confirmed that it?s not the bank blocking the payment. In that case, please contact our Customer service team at 0203 695 8755 or email me at es@vivastreet.com.

We are currently trying to fix these known issues. I apologise for the inconvenience.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 June 2016, 01:25:35 pm
There's been a problem processing payments for a few weeks. I thought they had it sorted. I believe something got updated and it screwed things up. The problem is NOT your bank/card.

Hello Fabulasee

Yes, we currently have issues with the payments. Some of them have been resolved and some are being worked on. Thank you for your patience. If you have any questions, please contact our Customer service team at 0203 695 8755 or email me at es@vivastreet.com.

Thank you,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Emma_C on 23 June 2016, 06:43:41 am
All these marketing texts are cheesing me off, both on my work phone & personal phone, don't even know how they have my personal phone number. Then you get "opps we sent the wrong message, ignore it"  ::)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 23 June 2016, 08:02:52 am
All these marketing texts are cheesing me off, both on my work phone & personal phone, don't even know how they have my personal phone number. Then you get "opps we sent the wrong message, ignore it"  ::)

I'm getting those too lol.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 June 2016, 03:53:17 pm
Hi Chatterly and Ladyofthemansion

Sorry to cause any inconvenience that has occurred due to our mistake. Please accept our sincere apologies for sending the wrong text message.

If you have received text messages on a number that you do not wish to, then please let me know. We will remove the phone number from our database.

Once again sorry for the inconvenience caused.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 25 June 2016, 08:38:42 pm
What's going on? Tried to update location. My advert hasn't expired and it's asking for
9.99. Can anyone tell me what's going on??

M
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 27 June 2016, 03:36:42 pm
What's going on? Tried to update location. My advert hasn't expired and it's asking for
9.99. Can anyone tell me what's going on??

M

Hello Ladyofthemansion,

We spoke this morning and resolved this. If you have any other issues with your advert, please feel free to get in touch.

Regards,
Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Nataliee on 03 August 2016, 10:26:05 pm
I paid for an ad last Wednesday night, my ad didn't go live until 10am Thursday morning. I have just received an email to say my ad has expired!
Should it not expire tomorrow morning at the time my ad went live?
Natalie
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 04 August 2016, 06:42:57 am
I paid for an ad last Wednesday night, my ad didn't go live until 10am Thursday morning. I have just received an email to say my ad has expired!
Should it not expire tomorrow morning at the time my ad went live?
Natalie
This is what Finny told me via email back in January. "The 7 days count down from the user posting the ad but the paid ad always get priority to moderate so it shouldn't take to long." Which I think is stupid if it doesn't get approved until the next day as yours did!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Nataliee on 04 August 2016, 07:35:28 am
Thanks for the replies ladies.

I thought a weeks advertising meant a weeks advertising not 6 .5 days!
Some places like to rip off sex workers, shouldn't be allowed.

I guess, in future, the best thing to do is pay for the add during office hours & phone up to get it approved immediately so that you don't loose out on 12 hours advertising.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 04 August 2016, 08:14:04 am
Yes, that is what I used to do. Post first thing then contact them.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 04 August 2016, 10:45:11 am
Thanks for the replies ladies.

I thought a weeks advertising meant a weeks advertising not 6 .5 days!
Some places like to rip off sex workers, shouldn't be allowed.

I guess, in future, the best thing to do is pay for the add during office hours & phone up to get it approved immediately so that you don't loose out on 12 hours advertising.

Hi Nataliee,

Our moderation hour is from 7 am to 10 pm. However, we offer compensation for the ads not being published within the advised timeframe.

Could you please drop me an email with your ad id, we can then investigate what is happening on this front and feedback. Of course if we have made an error or mistake we will be happy to offer some form of compensation.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: LinaBham on 06 August 2016, 11:52:21 am
Hello Finny,
I have just found out that my add was going live without photos & without rates!!!
There were no explicit pics, and all prices were written correctly when I created the add....
And now updating the add again it takes time to moderate. So overall it was like I paid for add but it seems that I paid for nothing. ???

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Blonde Floozie on 06 August 2016, 02:08:11 pm
Hi Finny,

When are VS going to allow us to preview our ad when we modify it before submitting it for moderation?

Your formatting is not as good as AW, and I find spacing out my ad a problem, plus I can't check for typos and view the finished product. It just ends up going backwards and forwards to your moderators several times until I am happy.

I change my ad even if a space or comma is in the wrong place!!

Surely this would be a better service to offer and be less hassle for your moderators having to look at my ad umpteen times??

It's been to moderation at least 6 times today (I'm NOT working) and I'm still not happy with it.

AW have definitely got the lead here.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 06 August 2016, 03:38:11 pm
The moderation is a pain in the arse. Wouldn't it be easier to just get rid of moderation altogether but just check through ads?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 August 2016, 01:16:04 pm
Hello Finny,
I have just found out that my add was going live without photos & without rates!!!
There were no explicit pics, and all prices were written correctly when I created the add....
And now updating the add again it takes time to moderate. So overall it was like I paid for add but it seems that I paid for nothing. ???

Hi LinaBham

Sometime the photos and rates might not be upload successfully due to unstable internet connection.
Could you please drop me an email with your ad id, we can then investigate what is happening and feedback accordingly.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 August 2016, 01:18:32 pm
Hi Finny,

When are VS going to allow us to preview our ad when we modify it before submitting it for moderation?

Your formatting is not as good as AW, and I find spacing out my ad a problem, plus I can't check for typos and view the finished product. It just ends up going backwards and forwards to your moderators several times until I am happy.

I change my ad even if a space or comma is in the wrong place!!

Surely this would be a better service to offer and be less hassle for your moderators having to look at my ad umpteen times??

It's been to moderation at least 6 times today (I'm NOT working) and I'm still not happy with it.

AW have definitely got the lead here.

Hi Lucie

We regret that you have had difficulty with modifying your ads.
 
That's a very good idea, thanks for your suggestion. I have passed it to our business team to consider your suggestion. If you have more suggestions and feedback like this then please let us know.

Thank you.

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 August 2016, 01:22:17 pm
The moderation is a pain in the arse. Wouldn't it be easier to just get rid of moderation altogether but just check through ads?

Hi Ladyofthemansion

Moderation plays an important part on Vivastreet. Our moderators check through every ad to make sure all ads adhere to Vivastreet's posting rules. This helps us to maintain a fair environment for everyone using Vivastreet. There have been times when you might have found it frustrating but please keep in mind that it's a manual process and they are doing their best. We appreciate your patience and understanding.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Blonde Floozie on 08 August 2016, 01:32:49 pm
I'm glad you've put my idea to your business section.

You do really need to make moderation easier by allowing us to 'preview' our ads before submitting.

It is THE most off-putging thing about using your site.

I'm sure your moderators would thank you too!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Nataliee on 11 August 2016, 12:28:11 pm
Hi Finny

Since we pay ?25 pounds per week to be able to change location. Can your company not make it possible to set up a tour within our ads?
I tend to change location on a Monday morning. I have to wait to Monday morning to change the location instead of being able to add a tour & let clients know in advance I am coming to their area. Vivastreet is one of the most expensive sites, yet is the only one I have come across that doesn't have a tour option.
Natalie
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 11 August 2016, 02:57:42 pm
Hi Finny

Since we pay ?25 pounds per week to be able to change location. Can your company not make it possible to set up a tour within our ads?
I tend to change location on a Monday morning. I have to wait to Monday morning to change the location instead of being able to add a tour & let clients know in advance I am coming to their area. Vivastreet is one of the most expensive sites, yet is the only one I have come across that doesn't have a tour option.
Natalie

Hi Natalie

The touring feature is in our road map. However, sometimes it takes longer than we'd like to implement the changes.
I appreciate your patience and thank you for understanding. We do strive to create a product that keeps our advertisers happy.
For now, I suggest you mention your touring dates in your ad description.

Please let me know if you have any questions.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 12 August 2016, 02:51:31 pm
I tried to use two different very useable cards (one debit & one credit card) but unfortunately they were refused by the site & I was advised to get a pre-loaded card specifically for the purpose of advertising on the site.

After the conflicting advice on my ad (one rather hilariously informed me that my prices were too high) I didn't bother.   :FF
This happens to ne constantly I have several Credit cards all with very high limits , plus my debit card they are normally ok for 1 or 2 adverts then they get refused ffs
I was also told get a pre paid card but why should I when I have several perfectly good legit credut cards that have more than enough money on them
Why is this
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 15 August 2016, 04:16:39 pm
This happens to ne constantly I have several Credit cards all with very high limits , plus my debit card they are normally ok for 1 or 2 adverts then they get refused ffs
I was also told get a pre paid card but why should I when I have several perfectly good legit credut cards that have more than enough money on them
Why is this

Hi ParisB

Apologies for the inconvenience caused.
We suggest users to use prepaid cards for different reasons.
Could you please drop me an email with your ad id, we can then investigate what's going on with your card and why you were suggested to use a prepaid card.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 15 August 2016, 08:00:57 pm
Hi ParisB

Apologies for the inconvenience caused.
We suggest users to use prepaid cards for different reasons.
Could you please drop me an email with your ad id, we can then investigate what's going on with your card and why you were suggested to use a prepaid card.

Thank you,

The Vivastreet Team - Finny

What's your email address please thanks
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 August 2016, 09:20:32 am

What's your email address please thanks

Hi ParisB

Please send me your ad id or your login email address to es@vivastreet.com

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 September 2016, 05:12:25 pm
Hi All

We are planning to build a new touring feature in order to give more flexibility for your ads on Vivastreet. We are open to your ideas and suggestions so we can build a feature that adds value. Please leave a comment here or drop me an email to es@vivastreet.com

Your comments and suggestions would be greatly appreciated.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MistressMorgana on 02 September 2016, 06:23:52 pm
Could you give us some more information on how it will be set up, then we can help with suggestions?

Will it be like AW, where you can list 'Tours' in advance? (We don't pay for this on AW) as long as we are subscribed to other services.

I am very interested in this.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 02 September 2016, 06:28:41 pm
Could there be a feature to advertise for a day or two at a time. The munimum is a week. However ii work in another job and am only available one or two days a week. Then spend the rest of the time aending apologies to punters as im not free x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 02 September 2016, 09:34:23 pm
Could there be a feature to advertise for a day or two at a time. The munimum is a week. However ii work in another job and am only available one or two days a week. Then spend the rest of the time aending apologies to punters as im not free x

Why not write into your ad that your may work part-time? No need to apologise .
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 03 September 2016, 06:33:54 am
Hi All

We are planning to build a new touring feature in order to give more flexibility for your ads on Vivastreet. We are open to your ideas and suggestions so we can build a feature that adds value. Please leave a comment here or drop me an email to es@vivastreet.com

Your comments and suggestions would be greatly appreciated.

Thank you,

The Vivastreet Team - Finny


Well as long as your not going to charge us even more money to advertise especially  in certain areas in advance like London
Then I think it could be good thing

I think it would be good if you offered a 3/4 day option along with the seven day option as well
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 03 September 2016, 06:49:06 pm
I do say in my adi work part time but you know punters dont read the ads half the time. So when i get home from work i reply to all txtsand messages saying when im free next week. So i think a one or two day or 3/4 day ad would fit wth my circumstances better xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: kate_x on 03 September 2016, 08:02:00 pm
I do say in my adi work part time but you know punters dont read the ads half the time. So when i get home from work i reply to all txtsand messages saying when im free next week. So i think a one or two day or 3/4 day ad would fit wth my circumstances better xx

I would agree with this. I tend to work for 3 or 4 days and then have 2 - 3 off so seems a bit of a waste having to pay for 7 days at a time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 04 September 2016, 11:17:45 am
I do say in my adi work part time but you know punters dont read the ads half the time. So when i get home from work i reply to all txtsand messages saying when im free next week. So i think a one or two day or 3/4 day ad would fit wth my circumstances better xx

I think you'll still get messages about and on the days when you aren't working, many men save numbers and contact details, but it may help reduce them.

The main impact will be reducing your costs, but as we've seen in the past when VS reduce the time for adverts, they tend to not reduce prices by very much you might find the shorter ad isn't much cheaper, or turning it on and off ads up - every little helps though.

I also hope that their moderation system can cope with it, would be nothing worse for you to turn it on for 1 day, VS don't put it on for a few hours, then suddenly decide they don't like your pics, spend your day trying to get it back on!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 September 2016, 11:13:01 am
Could you give us some more information on how it will be set up, then we can help with suggestions?

Will it be like AW, where you can list 'Tours' in advance? (We don't pay for this on AW) as long as we are subscribed to other services.

I am very interested in this.

Hi Mistress Morgana

Thanks for your suggestion.

We are still at a very early stage of discussing ideas and possibilities. There is an element of ?tours in advance? that we?d like to add. Like any project we are starting with the customer first and then work back to feasibility with tech and business needs.

If you have more suggestions then don?t hesitate to contact me directly.

Thank you,

The Vivastreet Team - Finny


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 September 2016, 11:22:58 am
Hi All

Thank you very much for your suggestion. We really appreciate the time you took to think about it and we find it to be very helpful. We will take into your advice and try to build a better touring feature.
Please don?t hesitate to contact me directly if you have any suggestion in the future.

On a different note, I would also like to let you know we have a new video introduction feature and it?s completely free.  Please see details here -  try. Vivastreetads.co.uk/video-intro

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 06 September 2016, 10:38:37 pm
Have you stopped the touring feature as she I tried to make an advert there was no option for touring / moving location this only seems to be in Bristol
If I make an adds for another area then I get the moving location option
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 September 2016, 11:11:44 am
Have you stopped the touring feature as she I tried to make an advert there was no option for touring / moving location this only seems to be in Bristol
If I make an adds for another area then I get the moving location option

Hi ParisB

Yes, we have turned off change of location in some regions as we are currently reviewing this feature. We are discussing ways to improve this feature. For now, we don't have it in most of the regions.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 07 September 2016, 12:02:08 pm
Is that for newly created adverts? Is there possibly someone on Tour in Bristol right now who won't be able to move back home?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 07 September 2016, 04:47:29 pm
Hi ParisB

Yes, we have turned off change of location in some regions as we are currently reviewing this feature. We are discussing ways to improve this feature. For now, we don't have it in most of the regions.

Regards,

The Vivastreet Team - Finny
Do you have any idea when it will be reinstated. 
So basically if someone is only somewhere three days they have to pay to advertise for a week
It's still Avalible in some areas but not in others so I guess it will be another money making objective for VS
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 07 September 2016, 06:35:05 pm
Do you have any idea when it will be reinstated. 
So basically if someone is only somewhere three days they have to pay to advertise for a week
It's still Avalible in some areas but not in others so I guess it will be another money making objective for VS

Hi Fabulassie & Paris B

We have turned off change of location in some regions since last month.
I have no visibility on when it will be reinstated. This was a business decision.
We keep reviewing what features work best for both the business and customers.
As mentioned earlier, we are phasing out our current change of location plan to build a better touring feature.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 08 September 2016, 12:29:18 am
Hi Fabulassie & Paris B

We have turned off change of location in some regions since last month.
I have no visibility on when it will be reinstated. This was a business decision.
We keep reviewing what features work best for both the business and customers.
As mentioned earlier, we are phasing out our current change of location plan to build a better touring feature.

Regards,

The Vivastreet Team - Finny

Why don't you just copy everything that AW offers 😃 or look at Escort Ireland that has a successful touring section that offers 3 /7 days touring when you set up a tour you get 3 day free preview in your area with arriving soon with the arrival dates but no number / website showing  That works well for the touring escorts in Ireland  something like that could work well but your sites need to more automated and not moderated so harshly in order for it to work properly


Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 08 September 2016, 03:32:43 am
Which areas are change of location not working from so I can make sure I don't go there lol?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 08 September 2016, 07:44:59 am
Which areas are change of location not working from so I can make sure I don't go there lol?

You will found out when you try to move location but It seems to be the southwest so Bristol plymouth Taunton exeter Cheltenham areas

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 08 September 2016, 07:46:53 am
Hi Fabulassie & Paris B

We have turned off change of location in some regions since last month.
I have no visibility on when it will be reinstated. This was a business decision.
We keep reviewing what features work best for both the business and customers.
As mentioned earlier, we are phasing out our current change of location plan to build a better touring feature.

Regards,

The Vivastreet Team - Finny

So what happens if you have paid to move location and end up in a location and then you can't move it
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 September 2016, 11:42:26 am

So what happens if you have paid to move location and end up in a location and then you can't move it

Hi ParisB


Thank you for your advice regarding preview touring feature. I will pass your suggestion to the business team.

If you have paid for the change of location in a region that still has the option available, you will be able to move to another location. As long as the change of location plan is active in your ad, you can move back to the original region.


Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 08 September 2016, 11:46:15 am
So what you're saying is that you're not offering the option to purchase change of location to every region but if you live somewhere that doesn't offer it, you can start with a different region, buy it, then move?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 September 2016, 11:53:29 am
Which areas are change of location not working from so I can make sure I don't go there lol?

Hi ladyofthemansion

As long as you have taken change of location plan you can move your ad to any location.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 September 2016, 11:55:29 am
So what you're saying is that you're not offering the option to purchase change of location to every region but if you live somewhere that doesn't offer it, you can start with a different region, buy it, then move?

Hi Fabulassie

You'll be able to move around if you post in an area where the option is still available.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 14 September 2016, 04:58:06 pm
I see that Vivastreet are now doing a print magazine as well. Could be useful for girls who tend to stay in one place. Not for me as I'll be strictly touring in a few weeks.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 19 September 2016, 10:45:48 am
I see that Vivastreet are now doing a print magazine as well. Could be useful for girls who tend to stay in one place. Not for me as I'll be strictly touring in a few weeks.

Totally correct, Fabulassie.  And thanks for the mention!   :)

Should anyone be interested in the print magazine, please get in touch with your account manager and they will give you full details.  Should you not have an account manager, you can go to "try.vivastreetads.co.uk/littleblackbook" for more information and get in touch with us via the contact form on that page.

Thanks!
PB xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Just An Escort on 19 September 2016, 09:18:55 pm
The print magazine is interesting - I'm have ads in a few of the sort only sold in sex shops. I'll definitely check it out.

I know ad flexibility is important to some people who don't work full time or tour, but I still very much miss the 30 day options being on the site - it was so convenient, and my account manager who took my monthly payment by email left Vivastreet and I keep forgetting to phone in to renew my ad now apparently I can't even email to renew any more.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 12:10:01 pm
The print magazine is interesting - I'm have ads in a few of the sort only sold in sex shops. I'll definitely check it out.

I know ad flexibility is important to some people who don't work full time or tour, but I still very much miss the 30 day options being on the site - it was so convenient, and my account manager who took my monthly payment by email left Vivastreet and I keep forgetting to phone in to renew my ad now apparently I can't even email to renew any more.

Sorry to hear you're experiencing some frustration. There are two options for you. One is to select auto-renew on your ad. This will keep it live until you cancel. Or alternatively, you can be allocated a new account manager. Maria has taken over Paul's clients and she'll not only remind you if the ad is running out, but also get you a package deal for a 30 day ad.

You can call our customer service if you have any problems sorting out auto-renew on 0203 695 8755 or email them on team-uk@vivastreet.com or if you'd prefer the account management option, Maria's direct line is 0207 292 3406.

Hope that helps.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 01:39:46 pm
Ok so I have agreed an ad in the magazine.

Following this I thought since VS now offer just 7 days advertising I would give them another chance with my online ad.

Site wouldn't process my credit card, I'm now on the phone to my credit card provider who cannot understand why the payment won't go through. They tell me all payments have gone through (I tried 4 times, yeah stupid), card provider can cancel 3 of them, but now not a clue how to get the ad published.

Phoned the 020 VS helpline.

It's never simple with VS, fair enough if it's not your problem, but.........20 minutes on the phone so far trying to sort out.

Card provider definitely said payment gone through, VS say it hasn't and to try again. So I did, rejected, card provider now say no trace on account of payments to VS.

Getting fed up and going to just not bother.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 03:11:15 pm
Hi Mirror

I'm really sorry you're experiencing issues. After you decide to pay, fill in the advertising form and upload all the pictures, it's really frustrating when a card has a problem. My guess is trying to do it 4 times triggered some kind of warning with the bank. I'll go round to Customer Service now and see what they are saying and what we can do in order to speed it up for you.

As with the post above, if you'd like to be assigned an account manager, you can get a 30 day deal and someone dedicated to making sure you and payment or other issues are minimised. Let me know if you'd like to try that out.

VS
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 03:25:11 pm
Hi Mirror

I'm really sorry you're experiencing issues. After you decide to pay, fill in the advertising form and upload all the pictures, it's really frustrating when a card has a problem. My guess is trying to do it 4 times triggered some kind of warning with the bank. I'll go round to Customer Service now and see what they are saying and what we can do in order to speed it up for you.

As with the post above, if you'd like to be assigned an account manager, you can get a 30 day deal and someone dedicated to making sure you and payment or other issues are minimised. Let me know if you'd like to try that out.

VS

VS

Card company say there is no block on my card, no problem with my card payment should go through. I used this card many times with VS in the past, and card issuer says there's nothing stopping the payment.

What I'm trying to to is publish an old ad which is already on my account - with some modifications to the wording. The photos are already on the ad.

Each time payment declines, the wording(on the advert)changes back to the old wording and it's a pain having to retype it every time.

I don't want a 30 day ad, I wanted to try the 7 day option - it's the 7 day option which made me think "let's give this a go" because it's lower cost and I'm away for parts of the month ahead.

I'm not sure if you remember I've had lots of problems with my Ad in the past, things like my postcode doesn't work I have to pretend I'm somewhere else, and the way the mobile site lays out causes problems because it has a 'text me' button right at the top when I specifically don't want guys using text to contact me.

I thought I'd just republish and give it another go for 7 days, but no it won't work.
 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 03:54:35 pm
Again, I can only apologise for the frustration you're going through.

If you could email your ad ID or email address on the account to es@vivastreet.com I'll get the head of Customer Service to look into this right now for you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 04:09:31 pm
Again, I can only apologise for the frustration you're going through.

If you could email your ad ID or email address on the account to es@vivastreet.com I'll get the head of Customer Service to look into this right now for you.

Done.

I have to go out now, back in 3-4 hours. If you can fix it so I can have a 7 day ad, with website URL, and be able to edit my wording later on today without it going into 8 hour moderation over night. I'd most appreciate it.

I've sent a bank transfer for the magazine ad, so it's not as though I'm not trying or trying to pull a fast one. ::)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 05:05:27 pm
Done.

I have to go out now, back in 3-4 hours. If you can fix it so I can have a 7 day ad, with website URL, and be able to edit my wording later on today without it going into 8 hour moderation over night. I'd most appreciate it.

I've sent a bank transfer for the magazine ad, so it's not as though I'm not trying or trying to pull a fast one. ::)

No one, not even for a second, is thinking you're trying to pull a fast one :)

Got the email, it looks (however annoying this may be) that the problem lies with the bank. I know that's not what you want to hear.

So, we'll put the ad on now, you can edit when you get back. Our UK Customer Service works until 7pm. If you're back in time, they can moderate it for you. Or, if you'd prefer, they start again at 8am and can sort it out then.

And, as a workaround, I am sure we could sort out a bank transfer payment for the 7 day ad.

Our head of CS will call you and we'll get it working. Again, apologies for the frustrating experience.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 05:13:56 pm
No one, not even for a second, is thinking you're trying to pull a fast one :)

Got the email, it looks (however annoying this may be) that the problem lies with the bank. I know that's not what you want to hear.

So, we'll put the ad on now, you can edit when you get back. Our UK Customer Service works until 7pm. If you're back in time, they can moderate it for you. Or, if you'd prefer, they start again at 8am and can sort it out then.

And, as a workaround, I am sure we could sort out a bank transfer payment for the 7 day ad.

Our head of CS will call you and we'll get it working. Again, apologies for the frustrating experience.

Credit card insists there is no problem.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 05:24:24 pm
No one, not even for a second, is thinking you're trying to pull a fast one :)

Got the email, it looks (however annoying this may be) that the problem lies with the bank. I know that's not what you want to hear.

So, we'll put the ad on now, you can edit when you get back. Our UK Customer Service works until 7pm. If you're back in time, they can moderate it for you. Or, if you'd prefer, they start again at 8am and can sort it out then.

And, as a workaround, I am sure we could sort out a bank transfer payment for the 7 day ad.

Our head of CS will call you and we'll get it working. Again, apologies for the frustrating experience.

Did they just try calling me on a withheld number? My phone blocks withhelds, I'm also going something which makes it difficult to speak on the phone. I can use my mobile to access the ad and have just done so, but can see it's still not published.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 05:26:14 pm
Credit card insists there is no problem.

I understand that's what they are telling you. However, our payment processor is saying there `*is* a problem. Each bank blaming each other!  :FF

Whichever one of them is at fault, we'll get it sorted out for you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 05:30:01 pm
Did they just try calling me on a withheld number? My phone blocks withhelds, I'm also going something which makes it difficult to speak on the phone. I can use my mobile to access the ad and have just done so, but can see it's still not published.

I don't think so. But, Candice, who you spoke to this morning, can sort it out for you. I can ask her to call you directly (it will come from a London landline, or I can give you her direct line and you can speak with her at your convenience. She's here till 7pm. Let us know which you'd prefer.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 05:46:49 pm
As I've tried to explain I'm out and really busy, replying here is detracting from what I'm supposed to be doing, and 8 don't expect to be home til 7.30pm - replying here is actually causing that return to get later and later.
If she can sort this in a 2 minute phone call right now I can do that.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 05:59:06 pm
As I've tried to explain I'm out and really busy, replying here is detracting from what I'm supposed to be doing, and 8 don't expect to be home til 7.30pm - replying here is actually causing that return to get later and later.
If she can sort this in a 2 minute phone call right now I can do that.

Sorry, I do understand you said you were out. But as you were replying, I guess I thought you were able to talk. It's likely to take more than 2 minutes, so probably best to pick this up in the morning. Again, apologies for such a frustrating experience.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 06:06:07 pm
Sorry, I do understand you said you were out. But as you were replying, I guess I thought you were able to talk. It's likely to take more than 2 minutes, so probably best to pick this up in the morning. Again, apologies for such a frustrating experience.

Very disappointing I've been poised with phone expecting a call. I'll be in and out tomorrow but never mind
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 20 September 2016, 07:37:34 pm
Very disappointing I've been poised with phone expecting a call. I'll be in and out tomorrow but never mind

Again, I apologise. Because you said you were out and very busy and only had two minutes, I made the (clearly wrong) decision that it would be better to wait until tomorrow morning to sort this out because it will take longer than two minutes.

I'm sure we'll get it resolved tomorrow. If you email es@vivastreet.com what time you would like to be called, I'll make sure that happens.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 07:49:09 pm
Again, I apologise. Because you said you were out and very busy and only had two minutes, I made the (clearly wrong) decision that it would be better to wait until tomorrow morning to sort this out because it will take longer than two minutes.

I'm sure we'll get it resolved tomorrow. If you email es@vivastreet.com what time you would like to be called, I'll make sure that happens.

Someone phoned, it wasn't Candice. They published the ad, I'll try payment when I get chance. If it still doesn't work they'll phone tomorrow.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 20 September 2016, 08:02:05 pm
As annoying as Mirror may have found that situation, I think it's pretty obvious that Vivastreet are miles better than AW at customer service!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 08:17:35 pm
As annoying as Mirror may have found that situation, I think it's pretty obvious that Vivastreet are miles better than AW at customer service!

Pfffft AW are a breeze - they get my ad right. At the end of this I'll still have the usual advert issues I've always had. Never had to spend anything like the amount of time sorting out AW issues as I have VS. I also found the conversation via forum posts very annoying. I emailed es directly as I also did Candice and can't understand why they just didn't phone me or at least email instead of fannying around on here.

I like stuff sorted in as few steps as possible.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 20 September 2016, 08:35:51 pm
That's all well and good until someone decides that you need to reverify or that you've broken some cryptic, secret rule and you get your advert deleted whilst on tour.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 20 September 2016, 09:45:53 pm
Hurrah payment accepted.

I have had my profile removed by AW, I was able to work out what the problem was - took a bit of thought and scouring through.

I've also lost photos from ads on VS, suddenly it's gone, wording changed so it didn't make sense.

Difference between AW and VS is they can get my location correct, and the contact buttons aren't so prominent so there's a better chance they'll read my details before banging off a text (might even see the bit where I specify not to use text messaging) or making a call.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 21 September 2016, 10:14:44 am
Pfffft AW are a breeze - they get my ad right. At the end of this I'll still have the usual advert issues I've always had. Never had to spend anything like the amount of time sorting out AW issues as I have VS. I also found the conversation via forum posts very annoying. I emailed es directly as I also did Candice and can't understand why they just didn't phone me or at least email instead of fannying around on here.

I like stuff sorted in as few steps as possible.

Again, apologies. Because you kept replying here, I thought this was where you wanted to discuss it.

Your preferences have been noted, and we'll keep to email or telephone in the future.

I'm glad it's all sorted now though. Sorry it took so long.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 21 September 2016, 10:48:42 am
Again, apologies. Because you kept replying here, I thought this was where you wanted to discuss it.

Your preferences have been noted, and we'll keep to email or telephone in the future.

I'm glad it's all sorted now though. Sorry it took so long.

Thank you.

I was only posting here because this was the only place I was getting a response. Why anyone would think that forum posts are easier than direct email, or phone call which tend to go directly to the person, is beyond me. Perhaps it works for some.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 21 September 2016, 10:59:30 am
Again, apologies. Because you kept replying here, I thought this was where you wanted to discuss it.

As we've pointed out before, a general discussion thread on a public message board is not an appropriate place to hold detailed conversations about individual ads which are only of interest to the person concerned and nobody else.

Please try to remember that some of us are obliged to read it all. It would be nice to be able to do that without the feeling that my brain is being rolled in broken glass.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 November 2016, 11:56:31 am
Hey everyone, we noticed some chatter on the forum about The Little Black Book we are running. Here is a cheesy ;D message from the team involved, please feel free to contact them direct if you have any further questions.

Some of you will remember what is what like back in the day when advertised in the local rag and had to put coded messages about French polishing. Some of us do too! We also remember that print advertising worked. With the internet, there's not many people doing it anymore so we thought we'd bring it back. We're now onto issue three of The Vivastreet Little Black Book. It's distributed nationally with some top shelf magazines. We realised not everyone is online. And those people are likely to still enjoy saucy magazines. We also realised that the kind of gentleman that would not have the internet and still like jazz mags is probably an ideal customer. Older, polite etc.
 
In order to keep it reasonable, a quarter page is just ?50 or less. Has to be worth a try, especially if you're working over the festive period as this issue comes out a couple of weeks before Christmas. Deadline for issue 3 is the 7th Nov.
 
Visit http: //try.vivastreetads.co.uk/littleblackbook/ to get all the information and to reserve your spot.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 03 November 2016, 12:26:01 pm
We also assumed that the kind of gentleman that would not have the internet and still like jazz mags is probably an ideal customer.

Fixed that for you VS :).

I'd add '...for people who don't mind spending two hours a day on the phone repeating all the information from their websites.'
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 November 2016, 12:38:36 pm
Fixed that for you VS :).

We also assumed that the kind of gentleman that would not have the internet and still like jazz mags is probably an ideal customer.


 :D Thank you Amy! I shall pass this onto the evil marketing genius that wrote the messaging, you are of course correct.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 03 November 2016, 12:59:17 pm
Looking forward to seeing how this works. I've had reasonable success with contact mag ads recently, so back in September decided to give the Vivastreet publication a go. I signed up and paid for the 2nd edition which I was told would be out soon - I'd just made the deadline. They told me they'd send me a mock up of the ad when it was ready, as well as a copy of the magazine.

Apparently VS tried to phone me the day after I made payment, to tell me their publishers had gone bust so that edition wasn't going out. About 1 month later I'd not heard or seen anything, no copy of anything. So I emailed them, and that was when I found out that it had not gone out. They did then send me a copy of the advert, which looked great, I am very impressed with it, apart from a typo error - they'd typed the name of a town twice. Too late to change it for the November edition I've been told, they have however offered me a free advert in the December edition to make up for it.

Considering that I've previously exchanged emails with them, I'm surprised they didn't email me when they couldn't speak to me on the phone, and that I was just left after paying a reasonably hefty sum to them.

Me and VS just don't seem to have an easy time.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 03 November 2016, 01:22:16 pm
:D Thank you Amy! I shall pass this onto the evil marketing genius that wrote the messaging, you are of course correct.

Well it makes no odds to me because I don't use print ads any more than I take my laundry down to the river bank to beat it against a rock, but nor would I claim to have realised how to run a classified advertising site and know how the customers of people advertising on it behave.

As somebody who started with print ads when it's all that was available, I can only recommend that anybody giving it a whirl buys a separate phone/SIM (because when you're busy you will want to switch that one off) and also gives some very careful thought to things like face pictures, since once it's out there you can't edit it or take it down and it's as well to exercise caution when it comes to things like services too - things change.

I still get calls from that bloody contact mag that was stealing website details in 2008, because sex shops are still bundling it up and selling it - people hoard these things for years. But that's a general point and nothing to do with this particular ad :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 November 2016, 01:40:36 pm
Well it makes no odds to me because I don't use print ads any more than I take my laundry down to the river bank to beat it against a rock

 ;D ;D ;D ;D ;D

Oh how the office laughed, thank you for the Thursday Fun Amy.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 03 November 2016, 01:43:11 pm
Looking forward to seeing how this works. I've had reasonable success with contact mag ads recently, so back in September decided to give the Vivastreet publication a go. I signed up and paid for the 2nd edition which I was told would be out soon - I'd just made the deadline. They told me they'd send me a mock up of the ad when it was ready, as well as a copy of the magazine.

Apparently VS tried to phone me the day after I made payment, to tell me their publishers had gone bust so that edition wasn't going out. About 1 month later I'd not heard or seen anything, no copy of anything. So I emailed them, and that was when I found out that it had not gone out. They did then send me a copy of the advert, which looked great, I am very impressed with it, apart from a typo error - they'd typed the name of a town twice. Too late to change it for the November edition I've been told, they have however offered me a free advert in the December edition to make up for it.

Considering that I've previously exchanged emails with them, I'm surprised they didn't email me when they couldn't speak to me on the phone, and that I was just left after paying a reasonably hefty sum to them.

Me and VS just don't seem to have an easy time.

Hi Mirror,

Yes sorry we had some issues with the initial printer and supplier, these are hopefully all resolved now and I believe you have spoken to Candice recently about these issues? As soon as we get the copies in-house from the printer we can send you out a hard or digital copy.

Thank you,

The Vivastreet Team
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 03 November 2016, 01:57:40 pm
Hi Mirror,

Yes sorry we had some issues with the initial printer and supplier, these are hopefully all resolved now and I believe you have spoken to Candice recently about these issues? As soon as we get the copies in-house from the printer we can send you out a hard or digital copy.

Thank you,

The Vivastreet Team

I emailed her to ask what was going on, she explained the issues. Just a pity I had to chase, and that there was a blatant typo.

I have noticed a difference in quality from magazines recently, and some good clients as a result. Let's see how VS magazine works, I won't however let their 'good customer service' claims go unopposed if that's not my experience.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 03 November 2016, 02:35:51 pm
Mirror, are print clients elderly?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 03 November 2016, 02:45:03 pm
Mirror, are print clients elderly?

They tend to be older, 50s upwards. Also bear in mind some parts of the country still don't have any, or very poor unreliable internet connection. I've had many more older men contact me using the internet, but yes that's the age group.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 03 November 2016, 04:33:56 pm
The trouble I've had with a potential client from a mag is that as well as having no internet, he had no mobile phone - and he got quite irate with me when I told him that meant a booking wouldn't be possible...  ::)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 03 November 2016, 04:47:49 pm
The trouble I've had with a potential client from a mag is that as well as having no internet, he had no mobile phone - and he got quite irate with me when I told him that meant a booking wouldn't be possible...  ::)

I do come across this and back when I was incall, before I used one routinely I would see someone without a mobile IF they paid a deposit. I'd give full address with very good directions when they confirmed on the day. I actually found it easier than talking them in. Both of you however need to be on time, and he has to have his wits about him.

It's not uncommon for me to have outcalls to areas of no mobile signal. I have to make sure I have good directions, and do some research. Payoffs have been some bookings in absolutely gorgeous, stunning locations, beautiful views, lovely properties. It's not for everyone, but it's something I seem to be specialising in.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 03 November 2016, 04:48:37 pm
He shouldn't get mad at you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: VoluptuousCurves on 22 November 2016, 09:20:56 pm
Posted an ad on Monday morning and paid for several upgrades - still not posted now despite invoice to my email and me sendng a follow up mail today. Had been considering the little black book thing but defnitely not now :(
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 22 November 2016, 09:36:41 pm
Did you call customer service?

You should and you should insist that your seven days begins when it's posted not when you were billed
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 November 2016, 01:50:54 pm
Posted an ad on Monday morning and paid for several upgrades - still not posted now despite invoice to my email and me sendng a follow up mail today. Had been considering the little black book thing but defnitely not now :(

Hi VoluptuousCurves,

Sorry to hear that you are having an issue, can you please send me your login email address or ad id and I can look into it? Alternatively PM me your number and a convenient time and I can give you a call.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Nataliee on 23 November 2016, 02:23:33 pm
Posted an ad on Monday morning and paid for several upgrades - still not posted now despite invoice to my email and me sendng a follow up mail today. Had been considering the little black book thing but defnitely not now :(

Hi VC

Anytime I advertise on viva, I call them straight away, never on hold for more than 30secs & they publish the ad there & then, same when I modify or upgrade.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: VoluptuousCurves on 23 November 2016, 05:26:24 pm
Hi Finny,

Unfortunately your account cannot receive PMs.
I will ring customer service tomorrow, I have had a mail from Jade but it's a bit unclear.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 27 November 2016, 09:08:10 am
I have had a last-minute need to post an advert on Sunday morning. I just realised that nobody is going to approve it until tomorrow. Nobody to call or email. This irks me. A lot.

If we are being charged to advertise on a weekend, then we should have customer support on a weekend.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MistressMorgana on 27 November 2016, 07:08:15 pm
I got fed up with wanting to change my ad on a Sunday plus the lengthy moderation process not to mention the absolute dross that was coming through.

I now plough the 120 a month I was paying for nothing into featuring and building my business on AW and so far it is working.

If I do ever decide to take incalls at home again I will pay the 9.99 as I have had some lovely clients from my area. As for the rest of the country, even with their high profile seo I've got Jack shit.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 27 November 2016, 11:10:00 pm
My profile went live fairly quickly, after all. And my "verified" status with it. So I guess I'm happy. I wanted to make a new profile for this tour as my old one expired and I would have to pay ?25 to change the post code.

One of my four clients today was from VS.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 29 November 2016, 03:09:18 pm
I got fed up with wanting to change my ad on a Sunday plus the lengthy moderation process not to mention the absolute dross that was coming through.

I now plough the 120 a month I was paying for nothing into featuring and building my business on AW and so far it is working.

If I do ever decide to take incalls at home again I will pay the 9.99 as I have had some lovely clients from my area. As for the rest of the country, even with their high profile seo I've got Jack shit.

Hi Fabulassie and MistressMorgana

Sorry to hear that your ads didn't go live as fast as you'd want them to.  We have weekend moderation, same as weekdays i.e. 7 am to 10 pm.

If your ad is taking too long to be moderated, please give us a call and we will get it sorted as soon as we can. On weekends, we only offer email support between 9 am to 6 pm if you have any questions.

However, in case your new ad is not picked up by our moderation team on time, we are happy to offer compensation for the time/day(s) lost. Simply call our CS team and they will look at your case.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 30 November 2016, 12:01:09 pm
I paid for an advert last week
The wording & pictures exactly the same as my previous adverts as I just copy & paste & use the same photos
Got told it wasn't acceptable  so re copied and it and re submitted it and again came back
As refused
No idea why as it's exactly the same wording as previous adds that were accepted last week and last month 
I couldn't be bothered to ring them up and get it changed or ask why  as I was busy enough without it
And it was only ?8
But you really need to get your moderation People up to scratch with moderating the adverts what as what's acceptable on my advert  last week wasn't 1 week later so who knows what the F... They are u to
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MistressMorgana on 01 December 2016, 09:51:51 am
But you really need to get your moderation People up to scratch with moderating the adverts what as what's acceptable on my advert  last week wasn't 1 week later so who knows what the F... They are u to

They never will. They are just full of apologies but never actually change anything.

Until they allow us to change our ads 24/7 with immediate publication they will always be 3rd rate (much like the clients their ads attract).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 December 2016, 10:20:07 am
I paid for an advert last week
The wording & pictures exactly the same as my previous adverts as I just copy & paste & use the same photos
Got told it wasn't acceptable  so re copied and it and re submitted it and again came back
As refused
No idea why as it's exactly the same wording as previous adds that were accepted last week and last month 
I couldn't be bothered to ring them up and get it changed or ask why  as I was busy enough without it
And it was only ?8
But you really need to get your moderation People up to scratch with moderating the adverts what as what's acceptable on my advert  last week wasn't 1 week later so who knows what the F... They are u to

Hi ParisB,

Sorry to hear that you had issues with your ad. Could you please send me your login email address or ad id and a convenient time? we will get in touch with you shortly.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 December 2016, 10:29:36 am
They never will. They are just full of apologies but never actually change anything.

Until they allow us to change our ads 24/7 with immediate publication they will always be 3rd rate (much like the clients their ads attract).

Hi MistressMorgana

Our moderation team is fully trained and capable of handling the content we accept and reject on the website. We understand completely that at times it can be frustrating to wait a little longer but we offer compensation whenever it's justified.

Ads are rejected only when they break one of our terms and conditions and this can cause delays too. Again, we appreciate that you and other users have been patient. We are working on new ways to speed up the process and have automations in place but it takes some time to set it all up.

You can rest assured that if you contact our customer service team they will be able to offer more clarity on your case. Please find our CS details in the footer.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 04 December 2016, 02:45:23 am
Has PTMU bitten the dust? The last couple of times I've tried to access it I've just got screens of gobbledegook code.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ParisB on 04 December 2016, 02:45:55 am
It would be easier if you told us what t&c we were breaking instead of leaving us to guess what it is 
As im 100 percent sure ( as I copy & paste all my adverts and use the same photos ) I didn't break any as the wording is exactly the same as my previous adverts that I have used without any problem
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 05 December 2016, 06:49:55 pm
Has PTMU bitten the dust? The last couple of times I've tried to access it I've just got screens of gobbledegook code.
I can still log on it but I have photos I uploaded on November 12th that are still unapproved and therefore can't be viewed. There's no way to contact anyone regarding the site either...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: FellowTraveller on 05 December 2016, 07:21:45 pm
I can still log on it but I have photos I uploaded on November 12th that are still unapproved and therefore can't be viewed. There's no way to contact anyone regarding the site either...

I wish they would bite the dust god-awful site full of the worst kind of TWs/cheapskates. I've tried logging in when they were still operational and asking them to take down my profile twice, no reply. Every day I was getting an auto email asking to approve photos already approved.

One word. Useless.

I see you've not replied. I really want my PTMU taken down, how can I do this?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 05 December 2016, 07:33:29 pm
I think it's been abandoned. It's a pity because I think it could have been good.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 05 December 2016, 08:41:33 pm
It was back to normal yesterday. I agree it could be good - shame if they stop supporting it just because it's free.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 December 2016, 11:28:25 am
It was back to normal yesterday. I agree it could be good - shame if they stop supporting it just because it's free.

Hi Kay & Fabulassie

I'm glad to hear that you're happy with PTMU. We have a moderation team checking PTMU ads from Monday to Sunday. However, if you have any question please contact me directly.

Thanks,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 December 2016, 11:35:58 am
I can still log on it but I have photos I uploaded on November 12th that are still unapproved and therefore can't be viewed. There's no way to contact anyone regarding the site either...

Hi Red KB

Our moderator has checked your ad and we cannot see any changes has been made in your ad. Could you please upload the photos again? We will try to get your photos up and running as soon as we can.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 06 December 2016, 11:48:24 am
Whats PTMU??
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: BibiofLeeds on 06 December 2016, 12:29:32 pm
Whats PTMU??
Pleasure to meet you,a site run by the viva street team.I've personally got a couple of decent clients and a review out of it which isn't bad for a free site.I also hope it keeps going as I think it has potential.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 December 2016, 12:45:09 pm
I wish they would bite the dust god-awful site full of the worst kind of TWs/cheapskates. I've tried logging in when they were still operational and asking them to take down my profile twice, no reply. Every day I was getting an auto email asking to approve photos already approved.

One word. Useless.

I see you've not replied. I really want my PTMU taken down, how can I do this?

Hi FellowTraveller

Thank you for your feedback. I am sorry to hear that you had bad experience on PTMU.
Could you please send me your PTMU login email address and we can then remove your account.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 December 2016, 01:42:36 pm
It would be easier if you told us what t&c we were breaking instead of leaving us to guess what it is 
As im 100 percent sure ( as I copy & paste all my adverts and use the same photos ) I didn't break any as the wording is exactly the same as my previous adverts that I have used without any problem

Hi ParisB

We direct everyone to our terms and conditions page in our automation email. Unfortunately, we are not able to explain the reason case by case as the email is automated. However, we are working on making our terms and conditions page be more specific and self explanatory. If you contact our customer service directly, they will be able to look at your ad and explain based on your case.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 06 December 2016, 02:05:23 pm
Hey Finny... Could you please post a link to the "how to upload a video" thing again? I can't find it anywhere. Cheers!
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: FellowTraveller on 06 December 2016, 03:07:46 pm
Hi FellowTraveller

Thank you for your feedback. I am sorry to hear that you had bad experience on PTMU.
Could you please send me your PTMU login email address and we can then remove your account.

Regards,

The Vivastreet Team - Finny

This was done promptly. Thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 06 December 2016, 03:11:23 pm
Thank you bileeds. I will look into joining that x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 06 December 2016, 03:31:01 pm
Hey Finny... Could you please post a link to the "how to upload a video" thing again? I can't find it anywhere. Cheers!

Hey Fabulassie

Thanks for asking. We don't have a how to "upload" link. This video page will give you more information about our video feature -http://try.vivastreetads.co.uk/ video-intro/

To upload a video just go to modify your ad. On the posting page, under where you upload your photos, there?s a new section where you can upload your video.

If you have any question please let me know.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Red KB on 07 December 2016, 09:43:01 am
Hi Red KB

Our moderator has checked your ad and we cannot see any changes has been made in your ad. Could you please upload the photos again? We will try to get your photos up and running as soon as we can.

Regards,

The Vivastreet Team - Finny
Thanks, I actually logged on yesterday and found they were all approved since I wrote that post :)
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: naughtyjas on 13 January 2017, 12:00:02 pm
Hi Finny,

Why I am I only getting the option to renew my ad for 7 days?  I always renew for a month at a time. 

Is there a way I can renew for the month?

I really don't understand why you can't put both options on there, so those of us who have been advertising with you for years don't get our business disrupted every time you try to attract new customers.

Jas.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 January 2017, 02:39:55 pm
Hi Finny,

Why I am I only getting the option to renew my ad for 7 days?  I always renew for a month at a time. 

Is there a way I can renew for the month?

I really don't understand why you can't put both options on there, so those of us who have been advertising with you for years don't get our business disrupted every time you try to attract new customers.

Jas.

Hi Jas

We offer 30-day option but it's not available on the website. If you are interested in taking 30-day options Please send us your login email address and your phone number. We will get in touch with you as soon as we can.

You can also choose to activate auto-renew (try.vivastreetads.co.uk/autorenew /) and that way you don't have to keep renewing your ad and plans. It'll be done automatically for you.

Thank you,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 13 January 2017, 09:10:21 pm
I pay the weekly option too. How much is it for the month as i dont get that option x
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: RR on 16 January 2017, 02:11:09 am
Hi VS,

I previously had an advert with yourselves on Vivastreet. Do I need to create an entirely new profile for PTMU? Am I able to link my site? Apologies if I'm repeating questions you've already answered, it's 2am here and I feel I've been reading non stop since my return...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 January 2017, 05:51:32 pm
I pay the weekly option too. How much is it for the month as i dont get that option x

Hello,

Please get in touch via email and I can give you the details for monthly options.

Thanks,
Vivastreet
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 16 January 2017, 05:57:36 pm
Hi VS,

I previously had an advert with yourselves on Vivastreet. Do I need to create an entirely new profile for PTMU? Am I able to link my site? Apologies if I'm repeating questions you've already answered, it's 2am here and I feel I've been reading non stop since my return...

Hello,
For PTMU, you'll need to create a new profile.  Yes, you have an option to add your website URL on the posting form. Feel free to get in touch if you have any more questions :)

Regards,
Vineeta
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: SweetAngel on 21 January 2017, 03:27:42 pm
So my ad on VS was approved but when I checked my email , it says that they removed it yesterday because its too "naughty"????? How comes? I didnt go out of the rules, no nudity, nothing. Its more annoying than AW. Lol...
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: VoluptuousCurves on 21 January 2017, 04:30:16 pm
I got this last time I advertised. You basically can't mention sex in your advert  ::) Abbreviations are fine EG owo, cim or saying "girlfriend experience" or "full service".
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Fabulassie on 21 January 2017, 06:25:48 pm
I got censored for saying "No unprotected intercourse!" LOL
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 22 January 2017, 01:35:49 pm
Don't trust viva Street because the system is faulty big time. I added some text to my advert and all of my photos have been deleted these were photos on for a while. And now they have got the cheek asking me to upload more photos so they can delete again.

No chance I am not playing there game any more. They lie to you get you to spend your money then in return give a poor service.

Luckily it is regs so far today.

This was after taking out a costly monthly deal all of a sudden. Viva Street are not what they should be,they just want to charge high prices for complication in return. Yes well done Viva Street for showing you can't be trusted.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: mimi c on 22 January 2017, 03:56:09 pm
similar issue for me. went to add photos and they deleted the existing ones  :FF
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 22 January 2017, 07:38:11 pm
similar issue for me. went to add photos and they deleted the existing ones  :FF
It is the inconveniene more than any thing, they passed my other photos lets see how long they stay up for. I just won't touch the ad now.

If viva compensated for an error on thier part instead of apoligizing like it is acceptable. Money talks not several apologies. They just have to run thier system properly it sounds simple. Dont trust the mobile version it is faulty
 It happened twice now.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: kitty_69 on 22 January 2017, 09:39:22 pm
the only way vivastreet will sort it is if everyone stop using it
in till then they will just keep taking your money and f ing your ads
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: MistressMorgana on 23 January 2017, 10:37:31 am
And as long as this thread keeps getting bumped it keeps them in a prominent position.

Better to contact them directly and let this sink to the bottom of the slag- pile where it belongs along with the clients it attracts.

RIP VS
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 January 2017, 11:06:45 am
It is the inconveniene more than any thing, they passed my other photos lets see how long they stay up for. I just won't touch the ad now.

If viva compensated for an error on thier part instead of apoligizing like it is acceptable. Money talks not several apologies. They just have to run thier system properly it sounds simple. Dont trust the mobile version it is faulty
 It happened twice now.

Hi meetingdiversity & mimi c

I am sorry to hear that your photos were removed by our moderators.

Our moderation team is fully trained and capable of handling the content we accept and reject on the website. Our moderators remove the photo for several reasons. However, if our moderators made a mistake then we will compensate the days you lost on Vivastreet accordingly. 

Could you please send me your login email address for us to look into the reason or contact our customer service team they will be able to offer more clarity on your case.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 23 January 2017, 11:47:00 am
Hi meetingdiversity & mimi c

I am sorry to hear that your photos were removed by our moderators.

Our moderation team is fully trained and capable of handling the content we accept and reject on the website. Our moderators remove the photo for several reasons. However, if our moderators made a mistake then we will compensate the days you lost on Vivastreet accordingly. 

Could you please send me your login email address for us to look into the reason or contact our customer service team they will be able to offer more clarity on your case.

Regards,
The Vivastreet Team - Finny

Obliviously not.!! Do you want to know why because a few of the photos that were removed were approved. It was a system error viva street come across apologetic but keep screwing up.

At least with our clients we give them a much more happier service improving over time well you lot just get worse. I tolerated viva street messing about.  They are not sorry it is a cover up.!

It was only a matter of time before all your flaws are made public.  They want to give you a good deal paying monthly but in return they forget to mention that you get a shit deal really with customer service. Let's see how many we can fool. Yeah. That is viva street all over and scammers work simular.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: amy on 23 January 2017, 01:08:37 pm
So my ad on VS was approved but when I checked my email , it says that they removed it yesterday because its too "naughty"????? How comes? I didnt go out of the rules, no nudity, nothing. Its more annoying than AW. Lol...

SA, I've moved your post here because this way Vivastreet are more likely to see it (and perhaps give members a bit of useful feedback as to what is allowed and what isn't) :).
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 January 2017, 04:34:37 pm
Obliviously not.!! Do you want to know why because a few of the photos that were removed were approved. It was a system error viva street come across apologetic but keep screwing up.

At least with our clients we give them a much more happier service improving over time well you lot just get worse. I tolerated viva street messing about.  They are not sorry it is a cover up.!

It was only a matter of time before all your flaws are made public.  They want to give you a good deal paying monthly but in return they forget to mention that you get a shit deal really with customer service. Let's see how many we can fool. Yeah. That is viva street all over and scammers work simular.

Hi meetingdiversity

I?ve spoken Neelam, our Customer Service Team Leader about the issue you mentioned. I?m really sorry you had a bad experience. As I understand things, it is all sorted out now.

In the future, the fastest way to get anything resolved is to just call up Kate, your account manager. She moves mountains to make sure her clients are happy.  :)

Again, apologies.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 23 January 2017, 04:35:33 pm
SA, I've moved your post here because this way Vivastreet are more likely to see it (and perhaps give members a bit of useful feedback as to what is allowed and what isn't) :).

Hi SweetAngel,

Could you please send me your login email address or ad id and I can look into it? Alternatively PM me your number and a convenient time and I can give you a call to explain.

Thank you,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 23 January 2017, 05:15:51 pm
Everything sorted now I got missed days readded am alot more happier.

Thank you.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 23 January 2017, 05:17:02 pm
Hi meetingdiversity

I?ve spoken Neelam, our Customer Service Team Leader about the issue you mentioned. I?m really sorry you had a bad experience. As I understand things, it is all sorted out now.

In the future, the fastest way to get anything resolved is to just call up Kate, your account manager. She moves mountains to make sure her clients are happy.  :)

Again, apologies.

Regards,
The Vivastreet Team - Finny


Will do thanks.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 23 January 2017, 05:39:33 pm
Hi SweetAngel,

Could you please send me your login email address or ad id and I can look into it? Alternatively PM me your number and a convenient time and I can give you a call to explain.

Thank you,
The Vivastreet Team - Finny

Who's best to email this evening Finny?

About an hour ago I sent an email to the last person to deal with my account, no reply yet.

No answer yet. I'll look for your generic email address. Just wondering how do I work out who my account manager is, and whether they're still working, not on holiday or left the company?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 24 January 2017, 11:08:51 am
Who's best to email this evening Finny?

About an hour ago I sent an email to the last person to deal with my account, no reply yet.

No answer yet. I'll look for your generic email address. Just wondering how do I work out who my account manager is, and whether they're still working, not on holiday or left the company?

Hi Mirror

If you are on package deal you can contact your account manager during office hour Monday to Friday 10:00 to 18:00. Otherwise please phone our customer service Monday to Friday from 8:00 until 19:00. Alternatively, you can send us an email. Our customer service replies email from 8:00 to 18:00 on weekdays and 9:00 to 18:00 during the weekend.

Also, please send me an email with the email address you tried to contact.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 24 January 2017, 01:16:56 pm
Hi Mirror

If you are on package deal you can contact your account manager during office hour Monday to Friday 10:00 to 18:00. Otherwise please phone our customer service Monday to Friday from 8:00 until 19:00. Alternatively, you can send us an email. Our customer service replies email from 8:00 to 18:00 on weekdays and 9:00 to 18:00 during the weekend.

Also, please send me an email with the email address you tried to contact.

Regards,
The Vivastreet Team - Finny

Please let me have your email address.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: mimi c on 26 January 2017, 06:00:01 pm
Vivastreet invited me to contact them over photos taken down........soon to be 24 hours and still no response....why invite me to contact when you don't reply
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 26 January 2017, 06:21:12 pm
Vivastreet invited me to contact them over photos taken down........soon to be 24 hours and still no response....why invite me to contact when you don't reply

Hi Mimi C

We have not received your login email address and the phone number to contact you. Could you please send the details to es@vivastreet.com?
We will try to get in touch with you as soon as we receive your login details.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Nataliee on 01 February 2017, 01:36:55 pm
Hi

I've just done an advertisement on vivastreet and phoned up to get it published.
I gave my ad id and said I just wanted it checked over and published please.
He replied telling me it's only been 15/50mins ( he had a very thick accent) and I should wait moderation time!
I then informed him that  having spoke to you before about it, my week starts from the moment I send it to you so therefore I am well within my rights to have it checked and published straight away.
He then done as originally asked.
As a paying customer no one should be told they have to wait 'moderation time' especially when its advertisng time that has been paid for.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Mirror on 01 February 2017, 01:52:21 pm
Hi

I've just done an advertisement on vivastreet and phoned up to get it published.
I gave my ad id and said I just wanted it checked over and published please.
He replied telling me it's only been 15/50mins ( he had a very thick accent) and I should wait moderation time!
I then informed him that  having spoke to you before about it, my week starts from the moment I send it to you so therefore I am well within my rights to have it checked and published straight away.
He then done as originally asked.
As a paying customer no one should be told they have to wait 'moderation time' especially when its advertisng time that has been paid for.

Nataliee

What I did was email them to ask for the ad time to start from the date it went live on their site, which is what they did for me. Having to do this I agree is an extra hassle, and surely they can make it so the start date is the live date?
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 01 February 2017, 04:13:16 pm
Hi

I've just done an advertisement on vivastreet and phoned up to get it published.
I gave my ad id and said I just wanted it checked over and published please.
He replied telling me it's only been 15/50mins ( he had a very thick accent) and I should wait moderation time!
I then informed him that  having spoke to you before about it, my week starts from the moment I send it to you so therefore I am well within my rights to have it checked and published straight away.
He then done as originally asked.
As a paying customer no one should be told they have to wait 'moderation time' especially when its advertisng time that has been paid for.


Hi Nataliee

Sorry to hear that your ads didn't go live as fast as you'd want them to. If your ad is taking too long to be moderated, please give us a call and we will get it sorted as soon as we can. However, in case your ad is not picked up by our moderation team on time, we are happy to offer compensation for the time/day(s) lost.
 
Could you please send me your login email address or ad id and I can look into it?

Thank you,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 02 February 2017, 12:24:49 pm
Im finding it impossible to remove my profile from ptmu. I cant log in it doesnt aend me a passeord reset and dont reply to my emails.  Please help me vivastreet or even just hide my profile xx
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 02 February 2017, 02:51:50 pm
Im finding it impossible to remove my profile from ptmu. I cant log in it doesnt aend me a passeord reset and dont reply to my emails.  Please help me vivastreet or even just hide my profile xx

Hi Sexymilf

Could you please send me your PTMU login email address to es@vivastreet.com and we can then remove your account.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 05 February 2017, 09:57:13 am
The Irish Vivastreet seems to be working again. I know they took away before but looks like it's back
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 28 February 2017, 12:40:06 am
Wow for maximum exposure on viva just for a week is ?120.  I better opt for the package for the month in a few weeks as it is cheaper. Has viva recently put their prices up?. Just seems like it.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 02 March 2017, 01:18:51 pm
 :FF    I decided to put an ad on Vivastreet while I'm touring the London area
Omg the amount of timeWasters ..didn't even get a single booking from it so far
Very disappointing
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 02 March 2017, 05:37:04 pm
In certain areas you cannot be without Vivastreet.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Kay on 02 March 2017, 08:17:45 pm
In certain areas you cannot be without Vivastreet.

I'm not convinced about that - in a lot of punters' mind it's full of pimped EEs and scammers.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: VoluptuousCurves on 02 March 2017, 08:42:19 pm
I do think it's very area-dependent.

I have tried VS in London, Brighton and Birmingham. It's been awful for me in all 3. Just masses of TW, no shows and text wankers. To a far higher degree than any other publication/website.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 02 March 2017, 09:42:06 pm
I'm not convinced about that - in a lot of punters' mind it's full of pimped EEs and scammers.

Well I'm going by what works for me. Am not lying lol. There are two parts of the country where 90% of my clientele are from there.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: topgirl on 03 March 2017, 03:40:23 am
I do think it's very area-dependent.

I have tried VS in London, Brighton and Birmingham. It's been awful for me in all 3. Just masses of TW, no shows and text wankers. To a far higher degree than any other publication/website.
You are right. While I was in London I placed the same ad on another Escort classified site and got reasonable response from it. Vivastreet attracts the most Tw - it worked for me when I was in borehamwood Hertfordshire
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: barbie88 on 07 March 2017, 01:16:46 pm
I called viva last week no one got back to me called them today the guy I was speaking to didn't seem to have a clue what He was talking bout . I used to have viva when I was working years ago I did the touring option which I found I did get some good customers from viva depending what city I was in . From what the guy was saying sounds like the prices have really gone up is it worth using them the customer service used to be good not sure bout now or if it's worth doing .
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 08 March 2017, 02:04:10 pm
I called viva last week no one got back to me called them today the guy I was speaking to didn't seem to have a clue what He was talking bout . I used to have viva when I was working years ago I did the touring option which I found I did get some good customers from viva depending what city I was in . From what the guy was saying sounds like the prices have really gone up is it worth using them the customer service used to be good not sure bout now or if it's worth doing .

Hi barbie88

I apologise for the inconvenience caused. I hope your question has been answered by our customer service agent. If you have any further question, please contact me directly via email. I am happy to give you a call.

As mentioned earlier, we are phasing out our current change of location plan to build a better touring feature. At the moment change of location is only available in some regions. If you require more details, I am happy to talk through the options.

I appreciate your patience and thank you for understanding.

Regards,

The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: meetingdiversity on 08 March 2017, 03:54:16 pm
I'm due to renew and was busy without viva interesting. But notice backpage is getting used a lot by clients. This is very good to know.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Sexymilf on 09 March 2017, 07:54:53 pm
I placed an ad on vs which was declined as too erotic   I made a new one this too was declined as still too erotic. I made a third one whch was accepted and online now. However they have charged me 9.99 three times and are refusing a refund. Even tho the two erotic ads are rejected and not online. Ive had so many emails asking for a refund but gettin no where. Please help finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 10 March 2017, 03:55:03 pm
I placed an ad on vs which was declined as too erotic   I made a new one this too was declined as still too erotic. I made a third one whch was accepted and online now. However they have charged me 9.99 three times and are refusing a refund. Even tho the two erotic ads are rejected and not online. Ive had so many emails asking for a refund but gettin no where. Please help finny

Hi Sexymilf

Could you please send me your login email address or ad id and I can look into it? Alternatively PM me your number and a convenient time and I will be able to offer more clarity on your case.

Thank you,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 10 March 2017, 05:37:54 pm
I'm due to renew and was busy without viva interesting. But notice backpage is getting used a lot by clients. This is very good to know.

Keep googling escorts and the area you are in as it changes on a daily basis. But so far in the area I have been Vivastreet has stayed on top.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Braziliana on 12 March 2017, 05:14:00 pm

As mentioned earlier, we are phasing out our current change of location plan to build a better touring feature...

Regards,

The Vivastreet Team - Finny

1) Why not have introduced the new touring feature at the point when you scrapped the nationwide change of location feature (having duly given your customers 1-2 months advance notice of this change, say, and having duly illustrated the superiority of service that you claim of the projected touring feature)?  NOTE: I personally received no advance notice whatsoever of this change.
2) When will the new touring feature be introduced?
3) How will it differ from the change of location feature?
NOTE: I have my own ideas on the answers to these questions but I will keep them to myself 
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: lillith on 12 March 2017, 11:20:55 pm
Hello Finny

I'm looking to advertise in London and am not a user of AW, I'm quite familiar with your system and find it quite easy to use and adverts get aproved within an hour or so, it seems Vivastreet has different levels of user base in different geolocations therefore if I had a free trail offer how much money would I need to spend in Central London to get the best out of Viva street

I don't mind spending a decent amount as long as I think I can get my money back so could you basically run me through what you would advise for a 7 day advertising package in Central London on top of any free offers you've got available

Thank you
Lilith
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 March 2017, 10:57:03 am
1) Why not have introduced the new touring feature at the point when you scrapped the nationwide change of location feature (having duly given your customers 1-2 months advance notice of this change, say, and having duly illustrated the superiority of service that you claim of the projected touring feature)?  NOTE: I personally received no advance notice whatsoever of this change.
2) When will the new touring feature be introduced?
3) How will it differ from the change of location feature?
NOTE: I have my own ideas on the answers to these questions but I will keep them to myself

Hi Braziliana

I apologise for the inconvenience caused. However, this was a business decision. We are still at a very early stage of discussing ideas and possibilities. There is an element of tours in advance that we'd like to add. Like any project we are starting with the customer first and then work back to feasibility with tech and business needs. The touring feature is in our road map. However, sometimes it takes longer than we'd like to implement the changes. I appreciate your patience and thank you for understanding.

If you have any suggestion and idea feel free to email me directly.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 March 2017, 10:59:43 am
Hello Finny

I'm looking to advertise in London and am not a user of AW, I'm quite familiar with your system and find it quite easy to use and adverts get aproved within an hour or so, I just wanted to ask that it seems Vivastreet has different levels of user base in different geolocations therefore if I had a free trail offer how much money would I need to spend in Central London to get the best out of Viva street

I don't mind spending a decent amount as long as I think I can get my money back so could you basically run me through what you would advise for a 7 day advertising package in Central London on top of any free offers you've got available

Thank you
Lilith

Hi Lilith

If you are interested in taking a package deal please send me your login email address and your convenient time. Our sales team will be able to provide you the information you need and different packages based on your budget.

Regards,
The Vivastreet Team - Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Braziliana on 13 March 2017, 02:06:51 pm
Like any project we are starting with the customer first and then work back to feasibility with tech and business needs...

Given the many protests voiced in this forum in response to the very sudden elimination of the nationwide change of location feature, I personally find the above claim of yours extremely hard to believe.

I find the remainder of your reply similarly meaningless.  As if an advance tour-notification facility, such as you cite, inevitably precludes the continuation of the nationwide change of location facility. And as if the fact that eliminating the change of location facility was a "business decision" necessarily makes it a smart decision.

You need not reply
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 13 March 2017, 02:26:29 pm
All I can say now is that I would be in financial shit if it wasn't for Vivastreet.

Everybody's experience is different of course but at least I know they won't delete my advert suddenly if I accidentally write the wrong word on my advert.

In most areas when you type in escorts then the area you will find Vivastreet pops up first.

I also think Vivastreet got better after they started to charge. When it was free ladies were putting loads of duplicate adverts on and it was simpler for pimps to roll loads of different ones on.

But I certainly don't think you should hike the prices up any more.

Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 March 2017, 03:53:50 pm
Given the many protests voiced in this forum in response to the very sudden elimination of the nationwide change of location feature, I personally find the above claim of yours extremely hard to believe.

I find the remainder of your reply similarly meaningless.  As if an advance tour-notification facility, such as you cite, inevitably precludes the continuation of the nationwide change of location facility. And as if the fact that eliminating the change of location facility was a "business decision" necessarily makes it a smart decision.

You need not reply

Hi Braziliana

I am sorry that you feel that way. We are always open to your ideas so we can build a feature that adds value. Please drop me an email if you have any suggestions.

Regards,

The Vivastreet Team ? Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: Vivastreet on 13 March 2017, 03:56:58 pm
All I can say now is that I would be in financial shit if it wasn't for Vivastreet.

Everybody's experience is different of course but at least I know they won't delete my advert suddenly if I accidentally write the wrong word on my advert.

In most areas when you type in escorts then the area you will find Vivastreet pops up first.

I also think Vivastreet got better after they started to charge. When it was free ladies were putting loads of duplicate adverts on and it was simpler for pimps to roll loads of different ones on.

But I certainly don't think you should hike the prices up any more.

Hi ladyofthemansion

I?m glad Vivastreet works for you. We invest a lot of time and resources on increasing ranking on Google to improve the visibility.

If you have any other suggestion please drop me an email.

Thanks,
The Vivastreet Team ? Finny
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: ladyofthemansion on 13 March 2017, 06:00:32 pm
Hi Finny.

Would like to be able to able to advertise in massage section as well as the escort section. Can that be done?

Also can you help with the Irish version of Vivastreet or is that different people.

Asking here rather than email because think others would be interested too.
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: losthope on 13 March 2017, 08:40:59 pm
Hi Finny.

Would like to be able to able to advertise in massage section as well as the escort section. Can that be done?

Also can you help with the Irish version of Vivastreet or is that different people.

Asking here rather than email because think others would be interested too.

Great Question
Title: Re: New Vivastreet posting rules (UK) and online focus group
Post by: losthope on 13 March 2017, 08:41:49 pm
Hi Finny

I think you need to change the rules with massage advertising, I am being forced into the massage and escort section, whilst other happy ending massage providers can post in just massage which is where my target audience look, I pay more than them and just get a load of men wanting services that I don't provide, to make it even more frustrating when I type sensual massage birmingham into google, the women who are in the normal massage section come up first  :FF. Its really frustrating because there is a massive difference between a massage service and an escort service ie massage is a hj and escorts sex and oral  and potential clients know this. So they are booking the ladies in massage section who are paying a lot less for their advertising than me in the massage and escort section, either force the other happy enders into the massage and escort section or just allow me into the massage section, I am starting to feel a bit victimised. The man at viva street said my photo of a bed looked like an escort service, whilst thai ladies showing lots of cleavage and mentioning happy times.are perfectly fine in the massage section....

 a google search for SENSUAL  massage Birmingham and this is what comes up

Massage services in Birmingham, West Midlands -
Massage Birmingham & Beauty Birmingham - Vivastreet
birmingham.vivastreet.co.uk/massage+birmingham
Beauty shops & Massage Birmingham with -Vivastreet Birmingham - FREE CLASSIFIED ADS. Simple, local and free. ... Note sexual, no sensual. DO NOT ASK.

So why am I paying for an ad that when I do a google search your site brin