It would make sense can viva not reverse the update? that has caused many problems?. Those were the days when everything bar moderation with photos ran smoothly. Until modernizing with the technology.
Hello meetingdiversity,
I apologise for the inconvenience caused. As you?ve pointed out, we currently have issues with the payment and our teams are looking in to resolving it. If you have any questions, please contact our Customer service team at 0203 695 8755 or email me at es@vivastreet.com.
You mentioned couple of problems, although they are related to payments, they are not related to each other. Unfortunately, it?s happening around the same time and has caused inconvenience to you and rest of our customers.
The message you?re getting is otherwise a standard message that customers get when the payment is stopped by the bank. That is the reason you were directed to speak to the bank initially. Only when we identified a pattern CS could confirm that it was not an issue with the bank.
Some updates are smoother than others and we are trying our best to resolve as and when the issues are identified.
Rest assured, our customer service team will be happy to talk you through if you have any questions or concerns.
Thank you,
The Vivastreet Team - Finny