Quote from: ladyofthemansion on 14 March 2016, 11:00:19 am

Any staff around?? Been emailing since Saturday night and yesterday and it's now 11am and nobody has got back to me. Finny please come back!

Hi LOTM,

We check the es@vivastreet.com inbox several times a day in Finnys absence (Mon-Fri), the in-box was emptied last night before I left. The good news is Finny is back from her holidays on Monday next week, so we will be back to a full strength.

Also as Fabulassie mentions you can always call our CS team in core business hours or drop them an email.

Thank you,

The Vivastreet Team - Vini

Am glad Finny back. And you are ok as well Vini. But some of your other staff are getting right on my nerves right now. I can't get any sense out of them at all!!!

Can you get someone to contact me please?  Hopefully someone who can speak English and understands when you don't want to just click 'pay'

I have had an advert with yourselves since you started but that's it for me thanks unless you make a little more of an effort for your customers

If you're not bothered then neither am I

Of course you are correct Amy

I get so hot under the collar about this lot I forget to use what little brain I have working tonight

My advert with Vivastreet is as Megan_GFE and they have my email address and number attached to that

M

Well this should help with the toast making

My advert used to cost me ?35 a month.  They are hopeless with location searching (despite being told over and over again) and keep putting my location as Reading, which is miles away.  In the end I had to put a neighbouring area postcode instead.

They have now made it impossible to book your advert for a month and everything has to be renewed every 10 days unless you leave a message for them to contact you

3 days after leaving the message, someone who doesn't speak good English finally contacts you and offers to renew for 30 days at over twice what you used to pay

erm - no thanks

I can promise you all if you deal with Finnie nothing will go wrong.

Quote from: ladyofthemansion on 27 March 2016, 07:56:49 am

I can promise you all if you deal with Finnie nothing will go wrong.

Fair enough but what if she leaves, is on holiday or off sick? Not to mention busy dealing with everyone's accounts?

I don't know is the answer. When I have to deal with someone else they don't understand my question let alone the answer lol.

LOTM will know what I'm talking about but if you think it's bad trying to contact someone in the company with a good command of the English language then you should try contacting them with a Scottish accent. You would think we were talking a foreign language. We get nowhere fast 😢🙄 and usually a reply which has nothing to do with what we have asked for.

Exactly. I was advised that I needed to purchase something I already had!