The only real issue is that the quality of callers is somewhat undesirable but everyone has different experiences with that.

My experience was one of wanting to sever my own head with a chainsaw within about an hour of switching the VS phone on, and I advertised in the papers for years so I'm no stranger to the phone-numpties .

That's the only reason I don't use it - it's certainly not the site .

I have e mailed you as requested but you are out of the office until 23rd.

I look forward to hearing from you in due course.

VIVASTREET - Horrendous customer service!

Okay, I have been using vivastreet since I started last December, and found them to be good but as others say the punters a bit hit and miss.

However, 2 weeks ago I was in Glasgow for 3 days and it was kinda quiet, so I thought I would put a short term ad on for ?39.99, I paid with a new credit card (standard replacement for one about to expire), but after the payment window, where it goes to your bank security check where you enter letters from your password, the screen went white each time and I was unable to complete the payment.  I contacted my account manager at viva and she said it maybe because it was a new card, she would get her manager to look into it, can I pay any other way??  I tried the card 2 more times both ended up with 'white screen' again and I couldn't input my security code.

Okay, so this resulted in 'no ad' for me.

The following week, someone finally got back to me at viva and said "sorry for the delay in getting back to you but we have billed you 3 x 39.99 and so we have put your ad on and can offer to upgrade you to cover the extra payments?"

I said "no I don't want that, I want a 3 x 39.99 refund as I'm not in Glasgow, I'm now in Dundee, I don't want the ad"

That's fine they said we have now changed the ad to Dundee and published it.

I said no, that wasn't want I requested, can you please get a manager to deal with this, I asked for a refund, I don't want the ad now, I want a refund.

Finally 'Neelam' an account manager contacted me 2 days later and said she would get back to me asap when she had spoken with the accounts department.......that was last Friday, yesterday she contacted me and said "accounts department have confirmed they refunded you 2 x 39.99".

Losing the will to live (is anyone still reading at this point?)  I said no I want the initial payment refunded as well.

Last night she came back to me and said, no we cant give you that back as we are able to offer to publish the ad even if it is a few days later than it should be............(er, yes, 2 weeks actually!)

I congratulated her on her astounding customer service skills in offering me a different ad to the one I booked and calling it the same thing to keep ?40 of my money for something that I didn't ask for.

The upshot of this is that I will NEVER go back to vivastreet again and now have to contact my credit card company for a chargeback after 2 weeks of dealing with vivastreet and wasting my time emailing numpties over this.

What an absolute shambles. 

Customer service - zero.

Happy customer - none!

 

Really???

That's very strange, I have now received an email from Neelam with an absolute turnaround of her email yesterday, saying she is refunding the initial payment.

There was actually no information that I wittheld from her at any point.

Frankly, if you think I want to write anything more on the matter 'to anyone' you are sadly mistaken.  It seems to me that every person who has dealt with this has been desperate to keep as much of my money as possible, every step of the way, despite not having fulfilled what I paid for.

Perhaps that is something you can take up with your staff training?  As I certainly would never, ever use vivastreet again after being treated so shoddily by all concerned.

As for Neelam, to call herself 'customer service' anything is beyond a joke.

I will certainly look elsewhere for ads in future.

Thank you Vini, I am just grateful that after 2 weeks of nonsense with people at viva, someone finally comes along with the voice of reason, saving me from having to contact me credit card company.

I've been using Vivastreet for a while now and I think its great, it works really well in my area and when I have toured and asked for a week's package they have sorted me out quick and easy, never had a problem what's so ever.

The same for me too viva rocks in Belfast.

Finny, hope you had a nice holiday.

Just wanted to ask, now that VS has JCI will users be offered IM on it too as with AW?

Hi Lady Lust,

I had a lovely holiday thank you for asking, small typhoon but all adds to the adventure

Re your comment I checked with the cam team and in the near future it is not on the roadmap, but potentially something for next year depending on how well the site developers. We will keep you updated on progress.

Thank you,

The Vivastreet Team - Finny