Thanks - tried Fabulassie tips on clearing the browser and using a different one and it  didn't appear to work

However I then used a credit card that I had never ever used before on viva St  and amazingly went through

Someone then called me From viva St and I explained what the problem was and how frustrating it was and they promised to sort it out Monday by ensuring that my credit card won't be blocked
Apparently when I used my previous cards they were permanently blocked for some reason  by viva St

Person I spoke to today was lovely very  professional and has given me a month worth of featuring for free so I am not complaining
Plus it was weekend and this person wasn't  officially working but took the time to reply and call. me which was very kind of them

Sorry for my rant earlier - extremely jet lagged and knackered

I am so not happy ever since this upgrade has caused more problems with my ad than did in the 3 years. The latest all my services was removed, only notice when logged in this morning. And all they do is say sorry it is a bug. Well when it costs me money sorry isn't good enough. So now have to check in on them double checking.

The issue was rectified with me thank you viva.

Just messaging on here because seems to be a person otherwise met with auto bots.

My ads photos keep being removed, despite them complying to all rules, the only thing that it COULD be taken off for would be the size & file type but i have no way of finding out which ones where the problem because ALL photos where removed, i can't imagine all photos wern't up to scratch considering they've worked in the past for me. Having a nightmare with it tbh. Hoping to get through to a human to sort it.

Hi Ieaio,

Sorry to hear you are having issues, please send me an email to es@vivastreet.com with your ad id and I can investigate the reason for you or give us a call on 0203 695 8755 for an immediate response.

Thank you,

The Vivastreet Team - Finny

Just messaging on here because seems to be a person otherwise met with auto bots.

My ads photos keep being removed, despite them complying to all rules, the only thing that it COULD be taken off for would be the size & file type but i have no way of finding out which ones where the problem because ALL photos where removed, i can't imagine all photos wern't up to scratch considering they've worked in the past for me. Having a nightmare with it tbh. Hoping to get through to a human to sort it.

Same problem!!    as well as been stuck in the wrong bloody location!

We cant reply to DM's,

It's PMs, not DMs although the net result is the same .

Just to reiterate, can everybody please try to remember this when they want to contact advertisers? It's easier than most with VS after all (there's a phone number and an email in their sig at the bottom of every single post) but none of them get to use the PM system here so no matter how many you send you're not going to get a reply.

Thanks for posting this. I just checked my ad and my rates have been changed too. Including adding cost for a 15 minute booking that I don't offer!