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Author Topic: New Vivastreet posting rules (UK) and online focus group  (Read 601903 times)

EnglishAmy40

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1815 on: 03 August 2020, 12:39:24 pm »
I think Viva Street have good customer service. I mean, how many escort platforms come on here to answer questions?!

I find some posters here so abrupt and rude.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1816 on: 03 August 2020, 02:24:59 pm »
Do you think Vivastreet will take down advertising physical meets if the country goes on partial lockdown? A lot of the north west is already in another lockdown.

Anybody living in these affected areas advertise on VS? And have VS said anything?

I just ran a search for Bradford then one for a county not under held back lockdown, services for the profile in Bradford had services blurred out, one in area under fewer restrictions did not have the service blurred.

Both were obviously advertising physical meets, both displayed contact details.


Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1817 on: 03 August 2020, 05:02:27 pm »
Hello,

We are monitoring the situation and if there are any changes in Government guidance we may have to make temporary changes. These can be on a localised basis, such as the recent change in lockdown measures in West Yorkshire, Greater Manchester and East Lancashire.

Vivastreet team.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Braziliana

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1818 on: 04 August 2020, 03:12:26 pm »
Hello all,

Hope you all had a great weekend and Happy Monday  :)

@Braziliana could you contact us via the details below in our signature? So we can look into this for you.

Vivastreet team
Emailed then yesterday and on Sunday.  No response.
Can YOU, VS rep, get my adverts restored?
If so, please email me at velvetvirgin21@gmail.com

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1819 on: 05 August 2020, 09:32:17 am »
Hello @Braziliana,

Our team will be in touch with you.

Many thanks,
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Escortx

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1820 on: 05 August 2020, 09:37:17 am »
I wouldn't mind some info on deals. I don't pay for any extras for my viva street advert so don't know if it's worth it

Vivastreet

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1821 on: 05 August 2020, 10:34:16 am »
Hello,

Hope you are all having a good week  :)

@Escortx thanks for the message. Would it be possible to contact us via the details in our signature?

Many thanks,

Vivastreet team.
For specific queries in this forum please email saafe@vivastreet.co.uk, for general +44 (0) 203 695 8755 or email team-uk@vivastreet.com

Braziliana

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1822 on: 05 August 2020, 11:29:49 am »
Hello @Braziliana,

Our team will be in touch with you...

My reply of this morning from Mr James Whelan:

***
Good morning,

How are you? I hope all is well and you had a great start to the week.

I noticed you had an issue regarding the restoration of expired adverts. I've looked into the account and have seen that the last renewed advert expired in March 2020.

Non renewed adverts older than 90 days unfortunately I am unable to restore. The best thing I can recommend to do is to create a new advert. As a goodwill I am happy to add on an extra option complimentary as I know this can be frustrating.

I saw you previously dealt with one of our sales agents a while ago regarding package deals, is this something that you would be keen on taking again?

If you need anything at all please do let me know.

Kind regards,

***

My reply of a few minutes ago to Mr Whelan (with key points, as I see them, in bold):

***
Who deleted my adverts in the first place?

Why did she or he do so?

Why did she or he not give me any advance notification?

In case this has something to do with my not having used my adverts for a period, why was I, as I say, not given any forewarning that this would lead to the deletion of my adverts?

If the hypothesis presented in 4 is correct, when was this rule introduced?  (I had had numerous unused adverts in my account for years, for your information)

I have not used any of my former adverts since March because of the pandemic.  During lockdown, I saw that escort adverts were subject to a level of censoring from VS anyway.  Similarly, I believe there was a message on the VS site admonishing the public to follow lockdown rules.  These involved not making any avoidable physical contact with people outside of their household.  To me, this precludes the practise of having physical bookings with escorts.  This is to pre-empt the citation of the pandemic as the explanation for the deletion of all my adverts (which, at the time of their deletion, were, in any case, all inactive).

Similarly, none of my escort friends have, as far as I am aware, had each and every one of their VS adverts suddenly and inexplicably deleted.

What is the point of my creating any new adverts since the person who deleted my former adverts, or any other VS employee (I believe), could just arbitrarily delete them again?

Do I want an account manager for the accessing of package deals?  Only on the following conditions:

I am compensated by the amount of £12.99 for each of my deleted adverts.  I tour the whole country and had around 30 adverts, so this makes £389.70.  This should be returned to my debit card. 

The account manager works the same hours as me so that she or he is on hand to provide me with any advertising that I may wish to purchase at any time during my working hours.   This will save me being dropped by my account manager for buying advertising autonomously on a weekend or on a public holiday when the account manager isn't at work (because, since she or he will be working the same hours as me, she or he will be at work).  This, you understand, is why, in October 2016, after less than a month, if memory serves, my previous account manager dropped me.  She claimed to have made me aware, before I accepted her management, that having her as my manager precluded me from 'self-service' with advertising.  Yet if she actually had done so, I would never have accepted having a manager in the first place.

The VS staff member who deleted my account is immediately sacked and replaced with an intelligent and respectful individual.

You take away the cropping restriction on photos.  I have always found that pointlessly restrictive and I feel that it has spoilt most, if not all, of my photos.  (I started advertising with VS before cropping was - suddenly, inexplicably, and, as far as I am concerned, pointlessly - introduced).

You provide me with a contract, presented in simple language, in which you agree to refrain from interfering with my account in any way without

a) showing me irrefutable evidence that you are carrying out whatever actions you plan to carry out in my account in the accounts of all other advertisers who meet the criteria for whatever actions you plan to carry out

b) giving me a minimum of 7 days notice for any actions that you plan to carry out in my account

c) showing me that you are prepared NOT to carry out whatever actions you plan to carry out in my account if I offer you compelling reasons not to.  One such example would be not clearing my whole account in a sudden and unexpected way without giving me either notice or an explanation for that.

***
If you are thinking "written like a hooker who has cancelled today's tour and now has too much time on her hands," you might just be on to something... ;D

Braziliana

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1823 on: 05 August 2020, 02:01:47 pm »
My reply of this morning from Mr James Whelan:

***
Good morning,

How are you? I hope all is well and you had a great start to the week.

I noticed you had an issue regarding the restoration of expired adverts. I've looked into the account and have seen that the last renewed advert expired in March 2020...

I have just been educated by Mr Whelan, in a phonecall from just now, that

a) the 90-day 'life-span' of unused adverts is a new thing and that

b) it's possibly my own fault that I didn't know of this change as I apparently opted out, at some point, of the option to get email-reminders to re-post my advert.  (Mr Whelan himself seemed unsure of this as the explanation for my not having known about the new 90-day life-span of inactive adverts).

I 'gently' objected that

a) a reminder to re-post an advert, I would have thought, is just that: a reminder to re-post an advert.  I don't personally automatically take this to mean a notification that adverts now  have a life-span of 90 days, at the end of which, if they are not used, they will automatically be deleted.  As I said in my earlier reply to Mr Whelan, moreover, there was no reason for me to suspect that my adverts would suddenly be 'wiped' since many of them had been sitting in my account for the five years that I have been using VS.

b) more importantly, if email-reminders to re-post adverts DO actually serve as notice of the risk of losing adverts due to their inactivity, then, in my opinion, not getting such emails should not actually be an option at all.

c) on this point, the 90-day life-span for adverts should be clearly signalled on their website.

d) introducing a 90-day life-span for adverts during the pandemic is glaringly illogical, markedly crass, and vastly disrespectful.

e) in my opinion, adverts should just be allowed to sit in an account undisturbed indefinitely, like before.  Mr Whelan had no answer when I asked why this was no longer possible.  I asked him to consider that money can sit in a person's bank account indefinitely; it is not as if a bank can just clear out a person's savings due to inactivity.

Just venting, fellow beloved hookers.
Yes, I can just make new adverts (and accept the new rule that they will be deleted if I don't use them for 90 consecutive days).  What I am protesting is VS's sheer contempt for (prostitute) customers.

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1824 on: 05 August 2020, 03:58:01 pm »
Mine was accidentally without explanation deleted whilst they set up the camming facility.

Was probably six weeks since I'd last posted the advert.

So frustrating and only the start of issues.

Did end up with 2 weeks free basic advertising, but that only covered the amount I'd had to pay during their 'free' advert period. Nothing for the many emails, phone conversations taking my time back. Not to mentioned being spared the experience of going around in circles, or being told to be patient when my ad expired (I'd been told to make contact if it didn't roll on under the free scheme).

Braziliana

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1825 on: 05 August 2020, 04:02:05 pm »
Mine was accidentally without explanation deleted whilst they set up the camming facility...
Ever get the feeling that VS is run by a bunch of dopey twats?...

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1826 on: 05 August 2020, 05:22:25 pm »
Ever get the feeling that VS is run by a bunch of dopey twats?...

My sense is that they often 'don't really know', and have to liaise with a 'tech' department. The people we speak to are sales people, who then have to take the flak.

BUT that doesn't excuse the attitude, I was told 3 different things about my 'free' renewal - I did each one each time all failed. I asked "Please tell me what to do so that it all goes ahead without this hassle", they told me I waited, it didn't renew and I had to pay to keep the ad up.

I am not ungrateful for the 2 week freebie (still had to pay for my website link, as I had to do even when the ad was renewed for free a couple of times during 'free' period).

Interestingly now I am spending less time webcamming, less time available in the cam rooms VS is still bringing in the same [small] income, whilst activity and revenue from AW has dropped. Seems more concentrated I am thinking perhaps AW is more of set hours type customer, whereas VS is opportunal and flexible?

Dynamite Doll

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1827 on: 05 August 2020, 05:51:52 pm »
Hello all,

Hope you all had a great weekend and Happy Monday  :)

@Braziliana could you contact us via the details below in our signature? So we can look into this for you.

@DynamiteDoll we do offer the option to do a 30 day advert through package deals and a dedicated account manager. If you can contact us via the details below, we can look into some options for you.


Vivastreet team

Not everyone who posts has a designated dedicated account manager so it would be ideal that the option is there to tick when making an escort advert either select the 7 days or the 30 days. I am only being made aware of this through here by Vivastreet Reply.
Makes sense have it displayed listed with the price rather than calling customer agent.

Braziliana

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1828 on: 05 August 2020, 05:54:22 pm »
...Makes sense have it displayed listed with the price rather than calling customer agent.
Exactly, DD!

Mirror

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Re: New Vivastreet posting rules (UK) and online focus group
« Reply #1829 on: 05 August 2020, 05:58:36 pm »
Having to call every time is tedious, and of course office hours. ::)