Hi Amy, Curvygal
Apologies, we had some updates done last night that caused the issue, all should be fixed now, thanks for picking that up.
First answer regarding the recording of calls. Should any of our clients request that we implement 'real time' call recording due to situations of stalking or worries that their clients could be someone they know then yes, we would most definitely play a recorded statement to inform the caller that their conversation may be recorded. Because all of our clients are assigned their own personal line we are able to record the mount of calls for them, log the call types, the times of calls and other stats. When passed back to our client, these stats can provide useful and give you a good insight to plan your work time, for example, if over a period of 4 weeks you can see from the stats we provide that calls resulting in appointments are minimal between the hours of 2-3pm you can then plan to spend that time differently maybe. You may notice that in a period of 3 months that you may get 1 week in every 5 that is quieter, a better time for you to take holidays for example. The stats we can provide can help you to maximise your earning potential, freeing up your time. Because this info is coming directly from the telephony system they are far more accurate than manually compiled.
How do we deal with client enquires? For starters, we will not pretend to be you, but, also, we will not openly advertise we are a third party. Our professional, industry experienced call handlers simply answer with "Good Morning/Good Afternoon, how can I help?
When our clients sign up with us we take all of their details, we log their website and Adultwork details so that the call handler has them to hand during all of their calls. Our clients are given access to our phone app that contains a personal interactive diary. All we ask is that our clients add any pre booked appointments in to the diary before you divert to us. This means we do not double book you. It also means we can add clients bookings directly to their calendar, including all of the client details.
We would take complete ownership of each call. We would not discuss services on behalf of but using info and websites provided by the client we could advise on availability, price and then refer the caller to the clients website for the 'finer' details.
Because you are assigned your own personal line, when someone calls your normal mobile number, when you are diverted to us, when the call comes through on our system it flashes up on the screen which client it is for along with our clients details.
All of our call handlers, myself included are ex industry and have been sex workers for many years so questions such as mentioned will not faze us at all and we have a very professional bank of answers for these. We also have a large and ever growing database of Timewasters, Sext pests and dangerous which will automatically flag up as the caller rings so we can cut out an awful lot of dross. Also, as previously stated, our handlers are very experienced call takers.
Industry Advice? - We currently liase with professionals who work directly with sex workers, support workers, health workers, finance support and the police, we are in a good position to relay this info back to anyone requesting assistance.