SAAFE forum
Adverts => Spamming in the Lion's Den => Topic started by: Adult Call Takers on 15 September 2015, 12:25:40 pm
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Adult Call Takers are a National, female owned and ran business who aim to provide our clients (sex workers) a virtual office.
We provide our clients with their own unique divert number that they use when ever they are not able to take these calls themself. You simply click a button on our phone app and your phone will be diverted. These calls are then identified through our telephony system to belong to that specific lady, we can programme in your regular clients, filter out any timewasters or dangerouse regional and national clients from our national (constantly growing database) record and log all calls for you, manage your diary for the time you are using our service.
Some clients use us on an 'as and when' basis, switching off and on when it suites them, some use us while they are on holiday so they can come back to a diary full of bookings. We also have clients that hand over their phones to us completely. It's completely up to the individual as to the level of involvement you wish us to have.
We charge a minimal monthly 'membership fee' that allows you to transfer to us and use our system and dependant on the level of service you require, we are happy to tailor you your own package chargeable either or by 'hours used', 'calls taken, 'booking comms' or a mixture of all three. You are the client, we provide you with exactly what you need, when you need it.
We also offer lots of free, useful industry advice for our clients, providing daily assistance on many levels and subjects.
Please feel free to use the contact form on our site (link in the profile) if you require further info. You will not receive any unsolicited contact as a result of requesting further info.
Many Thanks
Adult Call Takers
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Your site links need a going over - I got two 404 errors in as many clicks.
[...] record and log all calls for you,
Are you saying that you will be recording punters calls without their knowledge and consent, or will you be asking them for permission? I can't see many giving it - will you also be making it clear that you are a third party answering service and that they're not speaking to the woman they thought they were calling?
We also offer lots of free, useful industry advice for our clients, providing daily assistance on many levels and subjects.
Could you expand on this for us, please?
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I only got 404 errors from your site so I can't get in to access it.
I am also interested to know about the 'industry advice' you can give.
Also, how will you deal with client enquiries? As Amy said, are you going to be saying you are a third party or just taking the call and letting the client think it's the lady they phoned? What if they want prices and details, would you just take a message and the lady would need to call back?
When someone calls and says 'How much to suck my cock?' how would you answer that? Likewise when someone calls and says 'My cock is big and hard...oh how would you like my precum running down your throat while I face fuck you? (Which is mild), how would you deal with that?
Or is it an automated message the client receives?
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Hi Amy, Curvygal
Apologies, we had some updates done last night that caused the issue, all should be fixed now, thanks for picking that up.
First answer regarding the recording of calls. Should any of our clients request that we implement 'real time' call recording due to situations of stalking or worries that their clients could be someone they know then yes, we would most definitely play a recorded statement to inform the caller that their conversation may be recorded. Because all of our clients are assigned their own personal line we are able to record the mount of calls for them, log the call types, the times of calls and other stats. When passed back to our client, these stats can provide useful and give you a good insight to plan your work time, for example, if over a period of 4 weeks you can see from the stats we provide that calls resulting in appointments are minimal between the hours of 2-3pm you can then plan to spend that time differently maybe. You may notice that in a period of 3 months that you may get 1 week in every 5 that is quieter, a better time for you to take holidays for example. The stats we can provide can help you to maximise your earning potential, freeing up your time. Because this info is coming directly from the telephony system they are far more accurate than manually compiled.
How do we deal with client enquires? For starters, we will not pretend to be you, but, also, we will not openly advertise we are a third party. Our professional, industry experienced call handlers simply answer with "Good Morning/Good Afternoon, how can I help?
When our clients sign up with us we take all of their details, we log their website and Adultwork details so that the call handler has them to hand during all of their calls. Our clients are given access to our phone app that contains a personal interactive diary. All we ask is that our clients add any pre booked appointments in to the diary before you divert to us. This means we do not double book you. It also means we can add clients bookings directly to their calendar, including all of the client details.
We would take complete ownership of each call. We would not discuss services on behalf of but using info and websites provided by the client we could advise on availability, price and then refer the caller to the clients website for the 'finer' details.
Because you are assigned your own personal line, when someone calls your normal mobile number, when you are diverted to us, when the call comes through on our system it flashes up on the screen which client it is for along with our clients details.
All of our call handlers, myself included are ex industry and have been sex workers for many years so questions such as mentioned will not faze us at all and we have a very professional bank of answers for these. We also have a large and ever growing database of Timewasters, Sext pests and dangerous which will automatically flag up as the caller rings so we can cut out an awful lot of dross. Also, as previously stated, our handlers are very experienced call takers.
Industry Advice? - We currently liase with professionals who work directly with sex workers, support workers, health workers, finance support and the police, we are in a good position to relay this info back to anyone requesting assistance.
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So basically we're going to need the punters to call us directly anyway to sort out services, directions to our incall premises and so forth? Not that I would ever agree to see somebody I hadn't spoken to myself - no two people's screening is the same, after all.
I can't see many indies being interested, although I suppose agency workers making the transition (and who are already comfortable with third parties sending them punters they've had no say in) and ditto punters who are used to dealing with agencies/third parties, but they're not the punters who call me. Personally, my phone's call blocker/autoresponder app takes over when I'm busy and suits me fine.
Surely if what people are paying you for is actually arranging bookings, this would fall foul of the 'Controlling Prostitution For Gain' legislation? Maids and receptionists have been arrested and prosecuted for doing exactly the same thing, after all.
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So basically we're going to need the punters to call us directly anyway to sort out services, directions to our incall premises and so forth? Not that I would ever agree to see somebody I hadn't spoken to myself - no two people's screening is the same, after all.
I can't see many indies being interested, although I suppose agency workers making the transition (and who are already comfortable with third parties sending them punters they've had no say in) and ditto punters who are used to dealing with agencies/third parties, but they're not the punters who call me. Personally, my phone's call blocker/autoresponder app takes over when I'm busy and suits me fine.
Surely if what people are paying you for is actually arranging bookings, this would fall foul of the 'Controlling Prostitution For Gain' legislation? Maids and receptionists have been arrested and prosecuted for doing exactly the same thing, after all.
So basically we're going to need the punters to call us directly anyway to sort out services, directions to our incall premises and so forth? Not that I would ever agree to see somebody I hadn't spoken to myself - no two people's screening is the same, after all.
No, upon signing with us the client would give us their full details, address, postcode, location for their client to confirm from, all the usual details other than visually seing them would be delt with us during the period your forwarded to us. The whole ethos of our service is that we deal with the call from start to finish. I understand it's not going to be a service that suites everyone, but it is a service that's becoming popular.
Surely if what people are paying you for is actually arranging bookings, this would fall foul of the 'Controlling Prostitution For Gain' legislation? Maids and receptionists have been arrested and prosecuted for doing exactly the same thing, after all.
Without appearing cocky, we are well within the law with our service and we are fully aware of what current legislations state. As I mentioned previously, we will be having no involvement with supplying info on services, for this the caller will be directed back to your profiles or websites. We are simply a third party who take incoming bookings as requested by the client. This would be the case for any client who decides to use our service.
Once again, we appreciate that this service won't be everyone's cup of tea, however, there are many ladies who feel forced to work for an agency because they can not afford the luxury of being able to answer their phones. Some simply don't want the hassle but want to remain working indipendant.
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No, upon signing with us the client would give us their full details, address, postcode, location for their client to confirm from
Not sure I understand..
Do you require our address?
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We would need the address of where you want your clients to turn up if you are doing incalls.
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Without appearing cocky, we are well within the law with our service and we are fully aware of what current legislations state. As I mentioned previously, we will be having no involvement with supplying info on services, for this the caller will be directed back to your profiles or websites.
With the best will in the world, that is not correct - you are taking payment for directly arranging bookings between prostitutes and punters. It's nothing to do with what you talk about on the phone (and if you won't discuss services, how am I to know if a punter wants anal, or some other service that needs preparation?) and everything to do with what actually happens.
The fact that it's unlikely anyone will care is by the by, and it just sounds like a basic textbook agency model (complete with meaningless 'we thought it was just time and companionship, honest' disclaimer) without the advertising?
We would need the address of where you want your clients to turn up if you are doing incalls.
That's fine if you're just directing people to Earls Court tube and then telling them to phone, but it's not always that simple - many punters who visit me aren't familiar with my locale and my landmark has to be reached on foot, which means they need parking information and proper directions?
Will there be a facility to allow certain numbers straight through for us to answer? I can't imagine my regulars being impressed if they ring me and their call is picked up by some stranger in a call centre.
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Current legislation for the UK clearly states that the act of Prostitution is not illegal, however, certain aspects such as 'pimping', soliciting, trafficking and yes, as you rightly state, controlling prostitution for gain. According to the law, to control someone in these circumstances is to force them to do something. Our service is clearly not in that category. We do not publicise or promote services offered by any of our clients. They employ us, not the other way around.
We all work on the same proviso in this industry, like it or not and that is 'all monies paid to the girl are for time and companionship only'. We don't act as an agent, we don't supply working flats, we don't supply drivers and we don't advertise for 'punters'
As I've said before, our service won't suit everyone, particularly yourself. However, should you wish to try it out we are more than happy to pop you on the waiting list for a free week trial.
There is no over ride system for regular clients that allows you to 'drop out' for their calls. We can however set up 'regular' lists so we can adapt the call handling skills to those. But, considering that this service is generally used by clients who are unable to answer their calls because they are either in an appointment, on holiday or at any other inoportune moment then, you screening your own calls wouldn't be part of the equation.
We have worked with many busy escorts on developing this system and we've managed where possible to cover most scenarios but for some, our service simply won't be for them.
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Sounds like more hassle than taking your own calls. Not for me
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You say you are all ex industry? But I find this very hard to believe. If you have ever been an indie escort, you surely know that speaking to clients yourself, asking the questions, gatherting the details, are all incredibly important in keeping yourself safe. A third party call centre can't tell you if you'll get a bad gut feeling talking to a potential punter can it? I'm pretty sure the service you are offering is what they invented voicemail for... It doesn't process to me that anyone who has worked as an ex indie escort would think our way of working has any need for this service...
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I myself have been an indie escort for the past ten years, my current team are also experienced ex agency and indies. I personally would never promote a service that I wasn't 100% confident was safe. But, not everyone will feel the same and for that I respect. Our service is simply an alternative to what is currently out there.
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Current legislation for the UK clearly states that the act of Prostitution is not illegal, however, certain aspects such as 'pimping', soliciting, trafficking and yes, as you rightly state, controlling prostitution for gain. According to the law, to control someone in these circumstances is to force them to do something. Our service is clearly not in that category. We do not publicise or promote services offered by any of our clients. They employ us, not the other way around.
We all work on the same proviso in this industry, like it or not and that is 'all monies paid to the girl are for time and companionship only'. We don't act as an agent, we don't supply working flats, we don't supply drivers and we don't advertise for 'punters'.
No, 'control' in this context (the context being Section 53 of the Sexual Offences Act, which came into play in 2004), only means doing something which directly results in somebody else engaging in prostitution, which includes telling them that they have a booking at X time or in X place. It's nothing to do with forcing anybody to do anything - I've no idea who's told you this, but if you paid them I would ask for your money back. Agencies don't all supply premises or drivers, nor do they employ the people who engage them, either - sex workers are self-employed.
I'm not sure who or what you mean by 'we', but the people here are very comfortable with the fact that they offer sexual services in exchange for payment, and those payments are organised in units of time rather than per service. This is perfectly legal, and the reason we don't advertise rates at (say) ?50 for a shag or ?30 for a blowjob or whatever is because it would be impossible to keep a bookings diary organised without knowing how long each punter would be there.
If I book a 30 or 60 minute massage, I'm still paying for the massage; choosing whether to have one for 30 or 60 minutes is purely so that the masseuse can plan her day and inform others of her availability. Selling sex is no different.
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I have had my info directly from CPS sources but thank you your input.
When I/we refer to 'us' in any posts we are referring to Adult Call Takers.
It is clearly obvious that our service is not suitable for you, as it may not be for others also.
Thanks Again
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Firstly, I'm impressed that you've answered all questions promptly, which is more than many other advertisers do, so thank you for your responses to my questions.
What Amy said regarding the law is actually correct, so you might want to take more advice on this.
But leaving that aside, I can see that your service might appeal to ladies leaving agencies to go indie, it's the kind of service I may have used myself at that point in time until I got a grip of things. However for established indies it's really adding a link in the chain that isn't needed - I agree with Amy, I would need to speak to a client myself before seeing him, so it wouldn't really work for me personally. I do however like some aspects of your service (the red flag for dangerous clients and known timewasters for example). I think that if you market yourself as filling the gap between working for an agency and going indie, you might get some takers.
What's the cost of your service by the way?
EDIT: Also your site still has the 404 error issue, just to let you know.
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I suppose like any new business entering this industry, we have to prove ourselves, but all feedback is greatly received, wether it be what we want to hear on not 😄.
Which link is giving a 404 please? I'm missing it my end, cheers for that
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I suppose like any new business entering this industry, we have to prove ourselves, but all feedback is greatly received, wether it be what we want to hear on not 😄.
Which link is giving a 404 please? I'm missing it my end, cheers for that
Yeah I'm sure you can appreciate we regularly get people on here with the next big idea to make money from escorts, most of them are rubbish and don't last. As I said if you choose your market and appeal to ladies in the transition stage, be it from agency to indie, camming to escort etc, you might get some business.
404 error is when I click on anything other than 'find out more' to go to the contact form.
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I suppose like any new business entering this industry, we have to prove ourselves, but all feedback is greatly received, wether it be what we want to hear on not 😄.
Which link is giving a 404 please? I'm missing it my end, cheers for that
Yeah I'm sure you can appreciate we regularly get people on here with the next big idea to make money from escorts, most of them are rubbish and don't last. As I said if you choose your market and appeal to ladies in the transition stage, be it from agency to indie, camming to escort etc, you might get some business.
404 error is when I click on anything other than 'find out more' to go to the contact form.
Yes, I've experienced people like that myself and wouldn't want to appear in that category, but only we can prove our worth. I've had a few people to check links and they seem to work, I would suggest refreshing the page to see if it's caught up with the amendments.
Thanks for checking.
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I suppose like any new business entering this industry, we have to prove ourselves, but all feedback is greatly received, wether it be what we want to hear on not 😄.
Which link is giving a 404 please? I'm missing it my end, cheers for that
Yeah I'm sure you can appreciate we regularly get people on here with the next big idea to make money from escorts, most of them are rubbish and don't last. As I said if you choose your market and appeal to ladies in the transition stage, be it from agency to indie, camming to escort etc, you might get some business.
404 error is when I click on anything other than 'find out more' to go to the contact form.
Yes, I've experienced people like that myself and wouldn't want to appear in that category, but only we can prove our worth. I've had a few people to check links and they seem to work, I would suggest refreshing the page to see if it's caught up with the amendments.
Thanks for checking.
Yeah I tried it without refreshing, whatever the problem was appears to be fixed now.
Good Luck.
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This is going to be a hard service to sell to independent escorts as we all feel strongly about how we screen our clients. What methods of screening do you use?
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Sorry, I started to reply to this earlier. As you know yourself, after years and years of answering calls and taking your own calls you do become quite 'skillfull' shall we say, at weeding out the type of callers who have a spare half hour to pass on a Saturday morning while the wife takes the kids to Swimming lessons, it's down to experience, common sense and gut instinct mainly. We also have a fast growing database of timewasters, serial testers, no shows and dangerouse clients who would flag on our system as soon as they call.
For out calls we would call the hotel discretely and ask to be put through to Mr ....... 's room to confirm they are actual at the location.
Home visit out calls, we would request a landline number in order to call them at the property, we would also check on line electoral rolls to see if they reside at the properties.
Our system is also programmed to search the callers number on social media sites such as Facebook and Twitter.
I hope this helps.
Many Thanks
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That does actually sound like you're covering things well. Though can I recommend that you set your database up to search here and Ugly Mugs too. Then you'll actually be running smoother than most of us who have to check them manually.
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Already on it :) I've been doing it for years as an Indie TBH and I am happy to also share anything I find that isn't listed here and UM :)
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done correctly this could possibly be a good idea, especially if a woman has regulars, its not just about new clients, its catching calls from regulars who want a last minute booking, I've often thought of this scenario, because missing a call at the beginning of a booking can be the difference in missing or receiving a booking for after, the cost would be interesting, how much do you charge for this service ?
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done correctly this could possibly be a good idea, especially if a woman has regulars, its not just about new clients, its catching calls from regulars who want a last minute booking, I've often thought of this scenario, because missing a call at the beginning of a booking can be the difference in missing or receiving a booking for after, the cost would be interesting, how much do you charge for this service ?
TBH you'd be best to try and contact them via their website - it's an old thread and if they are still operating I doubt they are still logging in here.
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thanks curvy gal x
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Hello again,
apologies, the receptionist service was put on hold for a bit while we ironed out some bugs and redesigned a few things as we didnt feel it was working in the way it should for independent escorts. We have worked through the agency side of things and its being used daily by a couple of agencies, this means that the bulk of the functionality that will be relevant to independent escorts is now sorted.
As we have agencies on board then we will be able to sort out the pricing etc for independents, the logic being that now we have operators working most of the time then taking individual calls can simply drop into that workload therefore we can hopefully keep the subscription price fairly low.
Another reason we have been so slow in coming back however is that we were hard at work developing an additional important aspect to the service which we now feel can exist as an individual service in its own right. I would like to start a thread on SAAFE about this as its designed for escort security and we really need your views on its viability, enhancements, problems you can see etc etc however the rules state that advertisers can only have one thread in the Spamming forum. As advertisers also dont have access to the PM facility Im unable to contact a moderator to discuss this.
If a moderator could let me know how they want me to play this Id be grateful, if we have to add it into this thread then thats fair enough however if we can create a new thread (as its a totally different thing to the virtual office) then that would be preferable. Just to be clear, our aim at this point in time is not to be pushing the system for sales, its to get the views, thoughts and experience of your members to see if we have a viable, sensible working product that will benefit escorts.
Many Thanks in advance.
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You can contact the people responsible for SAAFE directly via the SAAFE admin email address at any time; the moderators are here to aid our full members and see that the forum runs smoothly, not spend their valuable time explaining things to advertisers.
As you have seen already you get one thread to promote whatever you are offering and this is it. If you have anything further to add it can be posted here and then if any of our members have the time and the inclination they'll contribute as they see fit. You could also read through some of the similar threads from people who had the Next Big Thing in prossie-safeness, since a fair few of our members have answered these things ad nauseum already.
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For the last couple of months we have been working on a system to help promote escort safety, its now in the final stages of production and we would like your thoughts and help. This IS NOT a sales thread we simply would appreciate the views and help of the escorts on this forum.
How the system works.
1. You register your work phone number with us and choose a 4 digit PIN
2. Everytime you get a booking you create a "job" on the system with some very basic details this includes the time you are due out of the appointment (at the moment this creation of jobs is done online however we are looking to add in a text service soon (ie you send a text with the details to have it logged).
3. At the appointment ending time, you will receive a text asking you to confirm you are ok, you reply with your PIN to confirm all is fine, if you need to extend the booking time (say the appointment started late or client has extended etc, you reply with your PIN and the number of minutes to extend by eg 1234 30, this will then reset the booking and start step 3 again when the extension is due up. (Note: these texts from you dont need to be in response to an "ending" text, you could send them before the system has done anything and have the same end result eg if the booking ends early then you dont need to wait to receive a text before notifying us all is well.)
4. If no reply is received then the system will wait 10mins and then send another text, this time including any other numbers youve registered (such as your personal phone etc) just in case theres a problem with your work phone.
5. After the 3rd attempt to contact you the system will then notify one of our operators who will take this forward manually, ie try to call you, contact the client etc. If all else fails then they would notify the relevant authorities.
Additional benefits
The system will link into the database of dangerous and timewasting clients telephone numbers that we are collating, any matching would be flagged at the point of you entering the number therefore hopefully reducing your chances of a problem occuring. The same goes for postcodes, if a client is found to be dangerous then every address they have used (other than hotels) is flagged as potentially dangerous. Entering one of these postcodes will produce a message showing the recorded "dodgy" address and the reason it was logged. These all allow you to then make an informed decision about the meeting.
The system will also help you quickly confirm addresses, when you enter a postcode it pulls up the full address details therefore if they dont match with what youve been given you can check it out with the client before setting off.
Things we need to clarify
1. What do you think is a sensible time between texts? We've initially set it at 10mins but is this too long? short?
2. Is 3 attempts too little or too much? (at 10min intervals this would mean you were half an hour late from the booking when it notified our operator).
3. Are texts the right thing or would an automated call be preferable? both are possible, in fact, if theres a perceived demand for calls then it could be set that the user chooses their own preferred method. Whats your thoughts?
4. The dreaded bit, cost: I would love to offer this for free as I feel it could be an invaluable service (and being honest, I do see it as a way for us to promote our other services to the correct audience) however there are many overheads involved (server to run the system on, it costs us to send each text, we would need to have a least 1 operator working 24/7 to deal with any problems etc etc. What therefore would be a price that you see as fair for this? ?5? ?10? ?20 per month? or maybe a billing system based on the number of texts we issue? for example 30p per text we send? or a standard price per booking?
5. Would anyone be willing to take part in a short period of testing for this once its fully tested internally? Ideally a dozen or so users who will try it out for a day or so, not necessarily on real bookings but just to enter some bookings and check that you get the notifications and that it correctly does what it should depending on your responses.
There are a couple of other bits to this however Im hoping someone will ask the relevant question rather than me giving all the secrets away at the start. ;)
Please be as critical as you can with this, if its a crap idea and nobody would use it then Id rather we found out now than 6months after release! Please also ask me every question you can think of, point out any flaws you think are there etc. I believe we've thought of most things but there could be something major there that we've missed or even just a few things that we can enhance it with to make it better.
Thank you for your time.
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It's an interesting idea but it's going to succeed or fail based on the (perceived) readiness of the operating staff to take action when someone doesn't answer their text/call.
Have you scoped out how many staff you'd need at each hour of the day in order to deal with making those calls (most of which will thankfully be false alarms, but need to happen)?
How much automation are you using here versus human checking and oversight?
I'd be happy to participate in testing. Send me a PM if I can help. I have a background in call centre planning so might be useful ;)
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Many many thanks for your reply.
Unfortunately as an advertiser I am unable to send or receive PMs (for understandable reasons).
Have you scoped out how many staff you'd need at each hour of the day in order to deal with making those calls (most of which will thankfully be false alarms, but need to happen)?
We believe our staff will be ready for this, the logic of it is that we will already have operators in place for our other call work (which was the original thread) covering indies and a couple of escort agencies however unlike that work which could have downtime we will need to ensure theres at least one person always on shift as such (Id say that we need to also review that "one" person should there be a big demand, if weve got 50 escorts on the system then the chances of 2 having issues at the same time are minimal however 500, 1000 etc then the risk increases. This is one of the factors we need to ensure are correct and why we need to look at what is a sensible point to get worried. Im wary that 30mins could easily be an extension and in a good booking could be very easy for an escort to forget to create an extension and not hear the text notifications. At the same time however you dont really want to leave it for hours before raising the alarm, this is where we bow to your experience and knowledge.
The system is quite clever though in that once it gets to ringing an operator for assistance it calls all of the operators we have on shift at that point in time, so there may be 2, 3, 10 phones all ringing at the same point in time and the 1st to answer takes the call. If nobody answers then it will continue making the calls but also including the personal numbers of trusted people we have here including myself. No matter what time it is, someone should answer.
How much automation are you using here versus human checking and oversight?
Apologies, I may have misunderstood the above, if my reply below doesnt make sense in relation to your question please let me know.
The initial part is all automated however once it is passed to an operator then everything from that point onwards will be the operator personally dealing with it, theyll have automated tools to help them such as telling the system to keep resending texts every x minutes while they continue to try calling etc. To be honest this part of the process however is still fairly open, weve done the techie coding stuff but its bits like this that we need the members on here to help us with. Are there other things you think could be done at this stage? for instance we could have as part of the registration process a number of names and numbers of personal friends, colleagues etc that we could contact to help us trace the person in question. These are all thoughts though, maybe you would see that as a step too far? or an invasion of privacy?
The basic operator process we saw would be as follows however each incident would be different and would be open to the operators common sense.
1. Try numerous attempts to call escort on all numbers we hold.
2. Try calling the client a few times.
3. Possibly contact friends and associates.
4. "Technically" we could build up a list of trusted people in areas who you could send to the clients address to assess the situation, although this seems extreme its less intrusive than the next step potentially being a police officer calling.
5. Contact authorities.
Like I say, once its gone to an operator then its fluid, take whatever steps the operator thinks fit for the circumstances.
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Okay. The minimum available operators you'd need for each shift would be two. Because each of those people is going to need to go for toilet breaks, make a cuppa, etc. They will also need to coordinate with each other in order to make sure there's always phone cover. That means you might need to pay them more than you may have been anticipating because you will need people who understand the urgency of the situation.
I didn't realise you couldn't PM - if you post your email addy I'll send you a mail to discuss further.
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Please feel free to use the contact form on our site (link in the profile) if you require further info.
^^^^^
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Okay. The minimum available operators you'd need for each shift would be two. Because each of those people is going to need to go for toilet breaks, make a cuppa, etc. They will also need to coordinate with each other in order to make sure there's always phone cover. That means you might need to pay them more than you may have been anticipating because you will need people who understand the urgency of the situation.
I didn't realise you couldn't PM - if you post your email addy I'll send you a mail to discuss further.
We will definitely look at that however if the cost per user is too much then that would reduce the number of people using the service. Its not until you do the maths for 24hour cover that it hits home. For example, say we were paying a rate of ?10 per hour, thats ?240 per day which means that we'd need a constant usage of 365 users paying ?20 per month in order to pay the wage bill for a single operator cover 24hrs a day 365 days a year. A lot of the time however that isnt applicable because we will have cover as part of our "other work" but say we hit a quiet period then it would have to kick in. If however we had 365 users then Id probably expect more than 1 operator would be required anyway The plus point of course is that these operators arent sitting in an office environment, theyre working from home and generally have spare time to do things in between calls.
Because the operators would be remote it may be that we pay a commission basis on the calls and have say 10/20/30 operators all available to take just these types of calls at any point in time. That means they dont have to be at home waiting on a call, it comes through, one of them picks it up and deals with it. The initial part of that could be done anywhere technically, out walking, shopping etc. They may then need to pass over a later stage to someone who is sitting at a desk but those things could be worked out.
What also may be an idea however is to add in an additional text or call at the 3rd text stage ie when it sends the final request to the escort it also sends texts to all the available operators warning them that there is potentially going to be a call coming through in 10mins. This would give operators time for a comfort break, make a cuppa, maybe agree between those on shift who will take it etc. It would also give an early warning to start preparing things such as working out where the booking was, do we have someone nearby to go out there if needed, those sort of things.
There are many ways we could do this, its getting the right combination at the start thats going to be important.
Im still surprised though that nobody has pointed out any potential flaws yet, I know that based on the limited info I posted there appears to be one major one.