I'm really struggling with this, too. I've emailed the address given, so I hope I get a response because I am just going around in circles! 

I've downloaded the new app, but I can't seem to lift the restrictions for some reason, despite providing the information on the form.

In the meantime, if you advertise the cheap £12 advert on VS, you get access to check the numbers, so that might be worth it for those having trouble?

That’s what l have done since it ran out as l can’t be arsed with all the pallava.

Finally got it sorted after my friend posted the link to me via his Apple phone. Apparently Android don't always have clickable links 

Vivastreet IT department should know this instead of sending rude emails to polite requests for help. Never known customer service to be like that anywhere 

They finally sent me a link that worked, but it took them most of the evening to do so.

Anyway, I hope they don't change their app again because I've never had such a nightmare before with it.