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Author Topic: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows  (Read 294976 times)

Moonlight

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1230 on: 10 September 2024, 08:45:07 pm »
I have annual subscription, with the new app I do not have access to check reports.
There was an option to update by sending the data this afternoon, now I go in at night and it only gives me the option to buy a coffee.
I don't know if it's because of the limited hours...
« Last Edit: 10 September 2024, 09:05:47 pm by Moonlight »
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Fifi

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1231 on: 11 September 2024, 08:19:38 am »
Just gone onto CE and noticed it has changed

Numbers that have reports for guys aren't showing

Anyone else having trouble? I've just tried submitting a help request via the app already on my phone and it won't work

Really pissed off
« Last Edit: 11 September 2024, 08:31:04 am by Fifi »
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SAAFE

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1232 on: 11 September 2024, 08:29:17 am »
Merged. Please keep promotion of this app to this advertising thread
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Mirror

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1233 on: 11 September 2024, 08:46:10 am »
Quote from: Fifi on 11 September 2024, 08:19:38 am
Just gone onto CE and noticed it has changed

Numbers that have reports for guys aren't showing

Anyone else having trouble? I've just tried submitting a help request via the app already on my phone and it won't work

Really pissed off
Quote from: GoneGirl on 10 September 2024, 09:20:02 am
Is anyone else having trouble with the new version? I'm following the instructions but now only allows me to use the website version and not the app, and when I search numbers that previously had multiple reports, they now have none. So has everyone's reports been reset ?

I am not having any problems it's working absolutely fine for me, has been consistently. I can see reports on number both current, mine, others and historic.
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ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1234 on: 11 September 2024, 09:21:54 am »
Quote from: Fifi on 11 September 2024, 08:19:38 am
Just gone onto CE and noticed it has changed

Numbers that have reports for guys aren't showing

Anyone else having trouble? I've just tried submitting a help request via the app already on my phone and it won't work

Really pissed off

This issue is affecting some Android Play Store users after the recent app update, opening a support ticket and calling us "idiots" is going to result in the same thing you would do to a client if you were called that.
READ what is displayed to you after you have done a search, rather than delaying things by starting a support ticket or coming onto saafe
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Fifi

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1235 on: 11 September 2024, 10:17:38 am »
Quote from: ClientEye on 11 September 2024, 09:21:54 am
This issue is affecting some Android Play Store users after the recent app update, opening a support ticket and calling us "idiots" is going to result in the same thing you would do to a client if you were called that.
READ what is displayed to you after you have done a search, rather than delaying things by starting a support ticket or coming onto saafe
I have READ everything. There is no icon to install the latest app after pressing the three dots as instructed.

I can only hope it'll resolve itself. Really not helpful and costing me money as I won't see anyone new until this is resolved.

I have tried to reinstall from Google play and the only app is Client Eye Lite which still does the same thing.

All I get when I input a number that I know has reports is an unhelpful message saying "oops... this is embarrassing" etc etc.

When I click on www.   on the menu in the top right corner after this message is a blank screen.

Whatever I have tried and followed doesn't work. Is this likely to resolve itself? I'm glad I've never paid the £35 a year for this.

You also need to make contacting yourselves more accessible.
« Last Edit: 11 September 2024, 10:37:09 am by Fifi »
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ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1236 on: 11 September 2024, 10:43:02 am »
Quote from: Fifi on 11 September 2024, 10:17:38 am
I have READ everything. There is no icon to install the latest app after pressing the three dots as instructed.

I can only hope it'll resolve itself. Really not helpful and costing me money as I won't see anyone new until this is resolved.

I have tried to reinstall from Google play and the only app is Client Eye Lite which still does the same thing.

All I get when I input a number that I know has reports is an unhelpful message saying "oops... this is embarrassing" etc etc.

When I click on www.   on the menu in the top right corner after this message is a blank screen.

Whatever I have tried and followed doesn't work and if

You also need to make contacting yourselves more accessible.

We have support ticket, email, Twitter DM's all available for you to message us, how much more accessible do we need to be! Use one of those, be polite, do not call us "idiots" and we will help you there, not here!
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Fifi

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1237 on: 11 September 2024, 11:18:51 am »
Quote from: ClientEye on 11 September 2024, 10:43:02 am
We have support ticket, email, Twitter DM's all available for you to message us, how much more accessible do we need to be! Use one of those, be polite, do not call us "idiots" and we will help you there, not here!

I get a Database error message when submitting a ticket and Twitter is telling me I need a premium account to DM you. Why should I pay premium?

What is your email address please as I can't direct message on here either, or can someone let me know the email address?
« Last Edit: 11 September 2024, 11:26:04 am by Fifi »
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ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1238 on: 11 September 2024, 11:33:40 am »
Quote from: Fifi on 11 September 2024, 11:18:51 am
I get a Database error message when submitting a ticket and Twitter is telling me I need a premium account to DM you. Why should I pay premium?

What is your email address please as I can't direct message on here either, or can someone let me know the email address?
contact@clienteye.app
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Fifi

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1239 on: 11 September 2024, 11:44:51 am »
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ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1240 on: 11 September 2024, 12:13:51 pm »
Quote from: Fifi on 11 September 2024, 11:44:51 am
Thank you
We have replied to your email and supplied our WhatsApp number to help you further, from the images you attached in your email, your problem relates to using "Incognito" tabs to open up the link, which hides the add to home screen option
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GoneGirl

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1241 on: 11 September 2024, 12:41:04 pm »
If it helps anyone, I think I've managed to figure it out. I just went onto the Internet on my phone, typed in, clienteye.app into search bar, it came up with the website and options to download. It downloaded a separate app to the clienteye lite, the old app has turned into. I've had to register again for full access, but hopefully that'll be back by tomorrow.
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SheffSW

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1242 on: 15 September 2024, 04:29:58 pm »
I'm so confused about the new Client Eye update. It takes me to a link and tells me to click options then install, but install is not an option when I click that. Now I can't search numbers, despite paying for a yearly subscription. Really nervous that I may not be able to search numbers to help keep myself safe when working.
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Mirror

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1243 on: 15 September 2024, 05:43:48 pm »
Quote from: SheffSW on 15 September 2024, 04:29:58 pm
I'm so confused about the new Client Eye update. It takes me to a link and tells me to click options then install, but install is not an option when I click that. Now I can't search numbers, despite paying for a yearly subscription. Really nervous that I may not be able to search numbers to help keep myself safe when working.

CE is only a tool, just because someone isn't in there doesn't mean they are safe. Only my opinion but my advice is apply same precautions to everyone you accept a booking from.

You could be the first a person harms or messes around
Someone who has been a reported TW or danger could change their number
« Last Edit: 15 September 2024, 05:47:16 pm by Mirror »
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Karena

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #1244 on: 16 September 2024, 08:32:34 am »
Quote from: SheffSW on 15 September 2024, 04:29:58 pm
I'm so confused about the new Client Eye update. It takes me to a link and tells me to click options then install, but install is not an option when I click that. Now I can't search numbers, despite paying for a yearly subscription. Really nervous that I may not be able to search numbers to help keep myself safe when working.

Just contact them? I rarely have a problem with it but if I do then I have found them to be very helpful.
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