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Author Topic: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows  (Read 160260 times)

Milf-G

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #840 on: 13 July 2022, 08:45:58 pm »
Hi guys please can I just check to see if you need to pay now for for client eye?
I’m not sure if it’s a scam or not?
Thanks ✨✨✨

It is a paid for service now for many, and eventually for all. I for one WILL be paying when the time comes. It's invaluable. Claim it back against your HMRC.

RB1

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #841 on: 17 July 2022, 02:41:18 pm »
I have the app on my personal phone so now I'm manually inputting the number in to the app as they ring. Saved me a few times.
That’s what I do
I’ve been found that for ages as for some reason I was never getting the CE warnings come up
I find it easier as I can just search on my personal phone as they are calling 

Milf-G

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #842 on: 17 July 2022, 05:03:26 pm »
That’s what I do
I’ve been found that for ages as for some reason I was never getting the CE warnings come up
I find it easier as I can just search on my personal phone as they are calling

I'm on android so never got alerts as they were ringing. I just used to search the number after, and unwittingly agreed to some bookings that would probably be a no show or boundary pusher so now It's working well. I know they're a timewaster before agreeing to anything. Wish I'd bl00dy done this months ago!

English Green

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #843 on: 10 August 2022, 07:32:40 pm »
I'm on android so never got alerts as they were ringing. I just used to search the number after, and unwittingly agreed to some bookings that would probably be a no show or boundary pusher so now It's working well. I know they're a timewaster before agreeing to anything. Wish I'd bl00dy done this months ago!

I find this happens half the time with me reports can come up after call has ended so i just search it after then call them back if a clean record.

English Green

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #844 on: 10 August 2022, 07:32:57 pm »
Hi Client Eye, would there be any plans to allow more info on a report as sometimes difficult to get all the words in as it is set at so many letters?

If a poster who has reported something more serious (not for timewasters or no show) about a client and you need to ask another user a question about it or if they have more details to give, is there a way we can message you on the app and you can message the user i.d person to ask something is this possible?

Thanks.

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #845 on: 13 August 2022, 05:09:10 pm »
Hi Client Eye, would there be any plans to allow more info on a report as sometimes difficult to get all the words in as it is set at so many letters?

If a poster who has reported something more serious (not for timewasters or no show) about a client and you need to ask another user a question about it or if they have more details to give, is there a way we can message you on the app and you can message the user i.d person to ask something is this possible?

Thanks.
We originally had a limit of 128 characters and were asked to increase, so we increased to 256 characters.
We did, for a short time, have no limit, BUT, we had a couple of users who liked to expand on every detail and make novel-type entries, so reverted back to 256 characters.

Inter-user messaging is something we have looked at in the past but we decided against it, as it would open up the possibility of clients attempting to contact users who had made reports. Verified user to verified user messaging via admin would, unfortunately, be a minefield, opening up the possibility of user coercion by clients in an attempt to get the original reporters to open up about any reporting they had done.
We know clients already attempt to coerce users into divulging report information, having user to user messaging would be another avenue they would no doubt take.

English Green

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #846 on: 13 August 2022, 05:54:22 pm »
We originally had a limit of 128 characters and were asked to increase, so we increased to 256 characters.
We did, for a short time, have no limit, BUT, we had a couple of users who liked to expand on every detail and make novel-type entries, so reverted back to 256 characters.

Inter-user messaging is something we have looked at in the past but we decided against it, as it would open up the possibility of clients attempting to contact users who had made reports. Verified user to verified user messaging via admin would, unfortunately, be a minefield, opening up the possibility of user coercion by clients in an attempt to get the original reporters to open up about any reporting they had done.
We know clients already attempt to coerce users into divulging report information, having user to user messaging would be another avenue they would no doubt take.

Ok i get those points entirely. I suppose if there was a situation where police were investigating a serious attack you yourself could post details of what police department to contact if other victims wanted to come forward. Thanks CE.

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #847 on: 13 August 2022, 09:28:34 pm »
Ok i get those points entirely. I suppose if there was a situation where police were investigating a serious attack you yourself could post details of what police department to contact if other victims wanted to come forward. Thanks CE.

Yes, we have had requests from the police before, and in the past, we have added extra report details showing any officer in charge of investigation details

English Green

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #848 on: 14 August 2022, 10:57:38 am »
Yes, we have had requests from the police before, and in the past, we have added extra report details showing any officer in charge of investigation details

That is good to know for the more serious reports.

Amandita

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #849 on: 06 September 2022, 12:50:33 pm »
I have been using this app for a few months now and it has really helped me a lot. I always check the app before taking bookings. Thank goodness for this app.

Tickle

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #850 on: 01 October 2022, 11:39:10 pm »
I cannot use ClientEye now it has switched to a paid model only. I don't feel the reasons given justify the cost being imposed. It's crossing my mind to make an Information Commissioners Office (ICO) complaint as the data which has been obtained to date was not on the understanding it would become a closed paid for only application and that this "bait and switch" move is a breach of contract. It is a possibility that ICO might force either unpaid access or deletion of all data obtained prior to the previously undisclosed switch to a paid model and I am exploring this for making a complaint.

I know I'm not the only one who views ClientEye's "bait and switch" shifting to a paid model only as appropriation of valuable data and taking advantage.

LadyJ

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #851 on: 02 October 2022, 11:15:31 am »
I recently paid Client Eye for a year in order to read reports. This was on September 16th. Yesterday my phone which isn’t even that old had a major hissy fit and I had to to a factory reset to restore data. It did not reinstall Client Eye only basic apps.

I had to reinstall it and am back to being restricted. This hardly seems fair, and either my access should be restored or I would expect a refund. I have proof from my bank account that I paid

Please get back to me I on this asap Client Eye. I will also be contacting you on Twitter.

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #852 on: 02 October 2022, 11:31:56 am »
I recently paid Client Eye for a year in order to read reports. This was on September 16th. Yesterday my phone which isn’t even that old had a major hissy fit and I had to to a factory reset to restore data. It did not reinstall Client Eye only basic apps.

I had to reinstall it and am back to being restricted. This hardly seems fair, and either my access should be restored or I would expect a refund. I have proof from my bank account that I paid

Please get back to me I on this asap Client Eye. I will also be contacting you on Twitter.

All new installations of ClientEye are restricted by default, as when new installs happen we have no idea if the installer is a client or a worker. Users have to request restriction removal by completing a form on our website, when this restriction is removed only then can we transfer any subscription from any old installation to the new installation.

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #853 on: 02 October 2022, 11:50:57 am »
I cannot use ClientEye now it has switched to a paid model only. I don't feel the reasons given justify the cost being imposed. It's crossing my mind to make an Information Commissioners Office (ICO) complaint as the data which has been obtained to date was not on the understanding it would become a closed paid for only application and that this "bait and switch" move is a breach of contract. It is a possibility that ICO might force either unpaid access or deletion of all data obtained prior to the previously undisclosed switch to a paid model and I am exploring this for making a complaint.

I know I'm not the only one who views ClientEye's "bait and switch" shifting to a paid model only as appropriation of valuable data and taking advantage.

We have discussed this many times on many platforms, you and others may not agree with what we have done, but I will tell you personally if we had stayed the way we were, ClientEye would no longer exist. In regards to the ICO, make a complaint if you feel you have grounds to do so, we consult with the ICO on a weekly basis.

LadyJ

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #854 on: 02 October 2022, 12:02:30 pm »
All new installations of ClientEye are restricted by default, as when new installs happen we have no idea if the installer is a client or a worker. Users have to request restriction removal by completing a form on our website, when this restriction is removed only then can we transfer any subscription from any old installation to the new installation.

The only contact form that come seems to be a demo request. When I tried to make an account thinking that would make things easier to contact you, there is no way to do it, the button for create an account is not clickable.

I will send via your only available contact form.