Client eye is a free service for us and very helpful with the warnings. I am very grateful to have it and the start up and ads is not a huge deal. Apps do cost money to run and time so the ads just need to generate some money back.

Of course there can be teething problems and maybe certain things people don't like but lets remember it's free for us and has probably saved us all loads of timewasters and dangerous or oddball men seeing us.

+1000!!
Long live you, EG, and long live you, Client Eye Emma! 
 

I've been getting 'failed error log sent' when I try to do searches today.

Wow. I do not believe I should have been blocked - none of those reasons apply to me. I did log in more than once to double-check the same couple of numbers but using the same device.

I have PM'd you.

If you have tried uninstalling and reinstalling and you still have the same issue please email or contact us by DM on twitter and will see what can be done.

The 'failed error log sent' message ONLY appears if you have been BLOCKED, we blocked 5 users access yesterday. You can only be blocked for 3 reasons.

1. Your a Client and we have identified you as such.
2. You (or you and a friend) have used 2 devices to report the same client for the same issue.
3. We have made a mistake in blocking you (unlikely).

Will apologise for any confusion on our part, our systems which identify patterns of use flagged this account but after speaking to Minty this has now been clarified and now unblocked.

Wow. I do not believe I should have been blocked - none of those reasons apply to me. I did log in more than once to double-check the same couple of numbers but using the same device.

I have PM'd you.

You are perfectly correct, totally our error, hopefully all cleared up now and your access has been reinstated. x

If you have tried uninstalling and reinstalling and you still have the same issue please email or contact us by DM on twitter and will see what can be done.

The 'failed error log sent' message ONLY appears if you have been BLOCKED, we blocked 5 users access yesterday. You can only be blocked for 3 reasons.

1. Your a Client and we have identified you as such.
2. You (or you and a friend) have used 2 devices to report the same client for the same issue.
3. We have made a mistake in blocking you (unlikely).

Here is where there could be a problem. On occasion I have worked with a friend. If he messes both of us about can we not both individually report him? We may not always know the other has done it. As for two devices I use one number for AW and one for Viva. It is possible that l May report from one phone then a week later he tries on other phone and l may have forgotten to save or block him. Sometimes l choose not to block because they more likely to suss out if everybody does that.

Also there have been times l have reported a guy for time wasting and later he has become abusive and I can’t report him again. Is there a way round it without having to email as I won’t always have time.

Thanks.

Here is where there could be a problem. On occasion I have worked with a friend. If he messes both of us about can we not both individually report him? We may not always know the other has done it. As for two devices I use one number for AW and one for Viva. It is possible that l May report from one phone then a week later he tries on other phone and l may have forgotten to save or block him. Sometimes l choose not to block because they more likely to suss out if everybody does that.

Also there have been times l have reported a guy for time wasting and later he has become abusive and I can’t report him again. Is there a way round it without having to email as I won’t always have time.

Thanks.

We want a fair system that only allows a user to report a client once for the same issue, without this restriction "SOME" users may take advantage and place multiple reports for the same client for the same issue. This would skew the report count and be unfair.

If he messes both of us about can we not both individually report him? Yes, but the system will alert us to the reports which will then be looked at in more detail,  if we see a pattern of "Multiple" reporting the users will receive a warning or a 24hr restriction which could lead to a ban. Each is looked at on a case by case basis.

Yes i have too just reported a timewaster in the past for being a messer or no show but they turned aggressive after it would be good to do a update to say someone got aggressive because some workers will still book in a timewaster but not if they thought he could be violent? Is there anyway around this Client Eye?

We have an update underway that will allow any reports to be removed via the app, but only by the user who made it. This would then allow the user to make a new report with updates.

A quick update for our app users Most of which have been users suggested.

Those who follow us on twitter may have seen the next app updates we have in production but wanted to let users here what these are.

Android will be the first to see these updates, iOS (testflight) will soon follow.

The biggest feature of the next update is giving users the ability to report ALL a contacts details in one reporting process. Previously if you had 2 numbers, 1 username and 1 email address for a contact you would have to make 4 seperate reports, with the new system this is all combined into one process, this will also allow you to "LINK" those contact details so other users will know all a contacts aliases.

Users will be able to click on any of the report descriptions and see if any "LINKED" contact details appear, so other users will know all the information available.

Another feature of the update when a user clicks a description is 2 fold, 1st the report descriptions will have translation options from any language to any language as more and more (none English language ) users are using the app, the 2nd will allow users to make ClientEye aware IF a report description is suspect, i.e. false, fake, been left by a reported contact or has full name/address information.

The last feature of this update will be in how report descriptions display to users.
Normal black font - Normal user ( unverified )
Bold black font - Verified user ( based upon reporting history )
Purple colour will indicate that it's a report the user viewing, has made.

We will soon also be including a "Delete" button for verified users to remove any report they have previously made, this should come in handy if a mistake has been made or if a user wishes to update a previous report with new information.

ALL these updates have only been made possible because of the money thats been raised via our GoFundMe page, funding from our app sponsors and by our inclusion of in app ads, we know ads are a pain but without them we would be struggling to keep the app alive and kicking.

Emma x

Fantastic news. A great app