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Author Topic: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows  (Read 161170 times)

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #135 on: 31 July 2019, 08:10:50 am »
Whilst its true that warnings would be best if they where all in one place, the current systems have limitations. NUM is great for the more serious reports and saafe is great for the less serious, however if a client had what seamed to be a very reasonable reason for cancellation they wouldn't be reported anywhere, our system allows these to appear as it COULD show a pattern if numerious workers report the same client using the same reason for cancellation.

A client may use "Car broke down" reason once with you and therfore never be reported, but MAY use it 5 times with different workers, our systems would show this pattern.

Our apps receive an average of 1200 reports per month, from the no shows to the abusive and we alert you if a number thats calling you may have a partial number match to a number reported on saafe so nothing is missed. 

Braziliana

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #136 on: 31 July 2019, 08:49:39 pm »
...A client may use "Car broke down" reason once with you and therfore never be reported, but MAY use it 5 times with different workers, our systems would show this pattern...
Yes, personally, I always give a potential punter with a single "no-show" warning on Client Eye a chance.  So do many other WGs (like those in the Scotland Warnings WhatsApp group who are finding CE to be a MASSIVE help in our screening).
« Last Edit: 31 July 2019, 08:56:55 pm by Braziliana »

Braziliana

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #137 on: 31 July 2019, 08:56:13 pm »
...we alert you if a number thats calling you may have a partial number match to a number reported on saafe so nothing is missed.
You don't get the detail of the "offence" for which the number was reported, but it is no less a HUGE help for screening, IMO.  (I always look up the number on SAAFE and then fill in the details of the misdemeanour on the app, making it clear that I am merely reporting what it says on SAAFE).

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #138 on: 19 August 2019, 11:18:19 am »
Time for an update as to how we are doing:

We have been running for 1 year now and in that time we have grown alot, some stats listed below:

4500+ users
18,500+ reports
85% UK reporting
170,000 manual searches (Since March '19)
1 Million auto notifications (report checks) served

We are currently developing the following updates to our apps.

We have always been fustrated at not being to help users in a more direct way so are developing a messaging ticket system, this can be accessed anonymously within the app by users to request app support.
This update will also give users the (future) ability to reach out to sexworker outreach programs & other support services directly, we have already started talking to relevant decrim supporting groups.

Our next steps

We have developed a website plugin for report searching that can be utilised by 3rd party websites and are in talks with various sexworker related advertising websites about its free inclusion.

It's been a busy year .... Emma

BangerRacing

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #139 on: 22 August 2019, 08:45:44 am »
i'm setting up a new phone & the app is showing as client eye lite, so it's changed name?

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #140 on: 22 August 2019, 09:08:16 am »
i'm setting up a new phone & the app is showing as client eye lite, so it's changed name?

There are 3 versions

IOS is ClientEye
Android on the play store is ClientEye Lite (due to recent google restrictions )
Android from our website is ClientEye Full (which does not have any of the google restrictions and allows live call/sms checking )

Rosie13

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #141 on: 22 August 2019, 11:30:46 am »
There are 3 versions

IOS is ClientEye
Android on the play store is ClientEye Lite (due to recent google restrictions )
Android from our website is ClientEye Full (which does not have any of the google restrictions and allows live call/sms checking )

Emma, I haven’t had a chance to trial the app on new android phone, would you suggest to stick to only lite or full version of the app as opposed to having both? I wasn’t really aware of the differences between them till now. Sorry if this has already been asked. X

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #142 on: 22 August 2019, 04:21:14 pm »
Emma, I haven’t had a chance to trial the app on new android phone, would you suggest to stick to only lite or full version of the app as opposed to having both? I wasn’t really aware of the differences between them till now. Sorry if this has already been asked. X

Android Full can check & give all the live call/sms notifications, the Lite version is restricted from doing so because of a change in the Google Play store policies.

Both versions allow manual report searching so its probably better for a user to choose one or the other rather than both at the same time.

Rosie13

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #143 on: 22 August 2019, 11:36:46 pm »
Android Full can check & give all the live call/sms notifications, the Lite version is restricted from doing so because of a change in the Google Play store policies.

Both versions allow manual report searching so its probably better for a user to choose one or the other rather than both at the same time.

Thanks!  :)

PassionFlower

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #144 on: 26 August 2019, 12:29:33 pm »
Android Full can check & give all the live call/sms notifications, the Lite version is restricted from doing so because of a change in the Google Play store policies.

Both versions allow manual report searching so its probably better for a user to choose one or the other rather than both at the same time.

Hi Emma,

I have the full version of CE but I'm not getting any pop up's when someone calls me.  I've tapped the bell icon and tried the "switch" option both ways but nothing changes.  I've also uninstalled and reinstalled the app to no avail.

I'm using a Google Pixel 3 running Android v9 which is fully up to date.

Is there anything else you can advise I try?

xx

amy

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #145 on: 27 August 2019, 08:13:12 am »
Is there anything else you can advise I try?

Are there no contact details/FAQs on their site, PF? It might be quicker if you can ask specific questions directly rather than post here?

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #146 on: 27 August 2019, 09:14:04 am »

I have the full version of CE but I'm not getting any pop up's when someone calls me.  I've tapped the bell icon and tried the "switch" option both ways but nothing changes.  I've also uninstalled and reinstalled the app to no avail.


We have an FAQ (recently updated) on our website which may answer this question for you, failing that you can contact us using the contact form there or on twitter @ClientEyeApp.

The next update of the apps will include a ticket support section to make it easier for users to request help with any issues.

K212

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #147 on: 07 September 2019, 12:51:27 am »
Hi ClientEye, saw your asking of donations on banner on your app. But takes me to a crowd funder page - where can only pay by card! Is there a Paypal account or anything a bit more discreet can donate by? Prefer not to use bank cards for privacy reasons and really would like to donate. Your apps been so helpful x
« Last Edit: 07 September 2019, 03:22:31 am by K212 »

ClientEye

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #148 on: 07 September 2019, 01:19:49 am »
Hi ClientEye, saw your asking for donations on a banner on your app but takes to a crowd funder page to make donation where can only pay by card payment. Is there a Paypal account or anything can donate by? Prefer not to use bank card for privacy reasons and really would like to donate as your apps been so valuable. Thanks x

Thank you for your offer to help with our next update, we do have a paypal account so could accept a donation that way too our paypal email address is contact@clienteye.app  x

Ceciliaxxx

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Re: "Client Eye" free Reporting app for TW/Call-SMS Pest/Abusive/No Shows
« Reply #149 on: 09 September 2019, 09:58:44 pm »
Just want to say thanks for a great app got full version on my Samsung work phone, really helpful ,👍👍
Enjoy life as long as you live, life too short for sorrows