We have been informed by a "ClientEye" user that they have made, what is shown to be a successful report but it's not being found or appearing on the database when they do a search. This is happening at the same time as others are able to report successfully without issue.

Whilst we are looking into this can we ask any users making reports, to check the "view reports" link afterwards to ensure te report appears and if not to please message us at clienteyeuk@gmail.com

We already have people looking into it and checking what may be causing the intermittent glitch.
Thanks

Is this me or someone else.

I tried again to report today but it is returning me to the report page instead of the Thank you page.
Mine does not show up a successful report.

My phone is very old and a tiny screen

Every time I use this it's saying "reporting error" or "network invaluable". Have been trying for a few weeks to make reports on no shows...

Every time I use this it's saying "reporting error" or "network invaluable". Have been trying for a few weeks to make reports on no shows...

We are looking into this as "network unavailable" usually means the device doesnt have an internet connection to send details to the database

Every time I use this it's saying "reporting error" or "network invaluable". Have been trying for a few weeks to make reports on no shows...

You may benefit from uninstalling and redownloading to ensure you have the latest version ( your error message is an old version of error )

I noticed I'm getting the "reporting error" message when my report has punctuation in it, maybe worth trying a report with just letters and spaces to see if it's the same for you?

I also have a minor issue that to move from the location to report text boxes I need to click on the ad banner and then hit back to get rid of the keyboard, and do the same to hit the button to submit the report.  This is on all 3 of my phones (Google Pixel, Nokia 3.1 & Samsung Jsomething)

xx

If you have the latest version there is a keyboard icon on the reporting page, next to the location and description fields, press that and the keyboard will disappear allowing you to access the other sections ( was put in place as some phone screen sizes can adapt the keyboard size )

Android version 1.7.9 has is now available as is our new website www.clienteye.app

Updates include:
App Permissions - now changed so user can choose to allow or disallow in each app section
Area Reporting - for users who dont have a number to report or meet in sauna or street, support services can also be displayed here.
Call/SMS live notifications - These are by default now off and can be switched on by using the notification bell icon on top of screen

Reporting Changes
When a user makes a report they will be shown our banner, this links to our website pages containing support links for NationalUglyMugs, SWOP-USA, flashHivTest & Saafe

Our FREE app banners, link through to services who have endorsed clienteye, these include SWOP-Behind bars who operate the US national helpline and flashHivTest who offer Hiv tests by post in the UK, these links will always be FREE and offered to National groups.

Any news on when the IOS version will be available?

Sounds very useful. X

Shoud have the first (private) test on 30/11/2018, will be tested for a few weeks with a few users and if all goes well should be publicly released by new year.

You may benefit from uninstalling and redownloading to ensure you have the latest version ( your error message is an old version of error )

thanks have already done so & the network unavailable happens when I'm connected to the wifi...I'll double check my settings.