We will have a fuller explanation later but at the moment we are waiting on our server host to change a config file which we believe (at this point) is the root of the issue

UPDATE:
Our android app and our iOS testflight app are back online, but on life support, so they may go down again.

We are monitoring further before attempting to enable iOS connections again.

This is our long but detailed reason for the app failure over the past 16hrs.

At 7.46 pm yesterday our server went offline for 5 mins, during this downtime our iOS user's apps attempted to gain access and failed, these requests continued to repeatedly fail, when the server came back online the queue of requests had stacked up and caused a memory full issue on our server and it again crashed.

This cycle of events kept happening until we blocked all-access, to all apps, at approx 11 pm last night, we attempted to reset our servers without the traffic and it came back online but each time we allowed app access it crashed again due to the overwhelming requests (1000's of requests per second)

This morning we found that during the server reset operation a critical file that allows external connections to our server had defaulted to OFF and we could not switch it on, our server hosts did this for us and we were then able to allow Android and iOS Testflight access again, during this time we were able to see in our logs 1000's of attempted connections from our iOS users and had to wait until these calmed down a little before attempting iOS full access again, had we done it any earlier there was a chance the server would have crashed again.

At 1.05 pm today we allowed access to iOS users and were able to keep the server stable enough that it never crashed under the load. Thankfully the server is behaving and the issues have been resolved (fingers crossed)

My warnings from CE don't show up until about the 8th ring, is that normal please? It's just that before I'll answer I'll wait for the CE pop up and sometimes it only comes up on the last ring and I miss the call. Thank you.

This happens to me all the time i end up calling them back as the report shows up when the call has ended.

I'm glad it's not just me because I was thinking it might be my phone (being a glass half empty kind of person).

Hi CE. Will do that today, thank you.

Does this all just not work the same with I phone? The number does not come up when someone calls or texts I have to search

With ios our app will alert you to calls only, IF you have enabled the CE caller ID, IF the caller has been reported and IF they are not already stored by you as a contact.

iOS has a feature that enables some apps to act like a caller directory, when a call arrives the phone checks the normal stored contacts for a match or a block, if nothing is there it will then check any additional caller ID extension you have enabled, if nothing is there then no notification appears. Its a quirk of the iOS system. iOS also blocks any apps access to the SMS features so no app ( other than the ios default app) can check SMS messages.

With ios our app will alert you to calls only, IF you have enabled the CE caller ID, IF the caller has been reported and IF they are not already stored by you as a contact.

iOS has a feature that enables some apps to act like a caller directory, when a call arrives the phone checks the normal stored contacts for a match or a block, if nothing is there it will then check any additional caller ID extension you have enabled, if nothing is there then no notification appears. Its a quirk of the iOS system. iOS also blocks any apps access to the SMS features so no app ( other than the ios default app) can check SMS messages.

How do I enable the CE caller ID ?