Hi,
I just had a question about the linking numbers etc, hope it makes sense.
So I had reported someone on number 1. They then text me with number 2. So I put a report onto number 2, when I click link it with number 1 it says it’s reporting both numbers. So does that mean it will add an extra report onto number 1 and if so will I get in trouble because it’s then 2 reports by me on a single number.
The linking system allows users to do exactly what you have done with no issues:
Client contacts you and you report them (1st report)
Client contacts you again from a
DIFFERENT number and you enter a different report description for that 2nd number and
LINK it to the 1st number (2nd report)
The report description for the linked 1st reported number will stay the same (description does not change upon linking)
The report description for the linked 2nd reported number will appear on the database as you have entered
In the background we
LINK those
2 NUMBERS with their respective descriptions.
In the example of what you did, you have
LINKED 2 DIFFERENT NUMBERS not reported the same contact for the same issue twice
