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Author Topic: Client shortened booking and expecting refund  (Read 13640 times)

Patricia

  • Jr. Member
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  • Posts: 39
Re: Client shortened booking and expecting refund
« Reply #30 on: 23 July 2024, 08:46:40 pm »
My rule is ----  If they book an hour but on arrival ask to change it to 30 mins that's ok with me and I'm paid for 30 mins.
If they book an hour and the session gets underway but they are all done in 30 mins there's no giving them half the fee back. No way mate. I haven't been asked to refund and would never offer either! 🙂

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Caledonia

  • Sr. Member
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  • Posts: 2,890
    • bbwcaledonia
Re: Client shortened booking and expecting refund
« Reply #31 on: 23 July 2024, 09:35:11 pm »
Quote from: Anonandon on 23 July 2024, 07:01:48 pm
So had this client a few times on and off, a couple of times he’s jumped up after cumming 20mins in. I’ve said hey relax and we’ll go again but nope he wants to leave…. He’s done this more than once. I felt so guilty because I didn’t offer a part refund even though he had booked 1 hour, but I did turn away two clients for the time he had booked.

Question is should I have given him money back? I did feel so guilty but I turned away an hour booking & a 90 minute booking so I didn’t offer him any money back because of this.

I have never offered a refund in this situation. Why should I loose out because they booked longer than they actually needed?. If they had booked a shorter appointment I could possibly have fit another client in
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PassionFlower

  • Sr. Member
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  • Posts: 325
Re: Client shortened booking and expecting refund
« Reply #32 on: 23 July 2024, 09:36:36 pm »
If a client decides to end the booking early (or starts the booking more than 10 minutes late with less than 30mins notice) then I still charge the full rate despite them getting less time as I don't feel I should lose out financially based on their miscalculations when they planned the session
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Mirror

  • Sr. Member
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  • Posts: 6,959
Re: Client shortened booking and expecting refund
« Reply #33 on: 24 July 2024, 06:27:45 am »
Quote from: Anonandon on 23 July 2024, 07:01:48 pm
So had this client a few times on and off, a couple of times he’s jumped up after cumming 20mins in. I’ve said hey relax and we’ll go again but nope he wants to leave…. He’s done this more than once. I felt so guilty because I didn’t offer a part refund even though he had booked 1 hour, but I did turn away two clients for the time he had booked.

Question is should I have given him money back? I did feel so guilty but I turned away an hour booking & a 90 minute booking so I didn’t offer him any money back because of this.

It's his choice to book the time and leave early.
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