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Author Topic: Asking for the full fee when a client changes his mind about duration  (Read 1429 times)

Mirror

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Which is the polar opposite to my experience,  almost everyone I've done this with has gone on to book further sessions with no problem and no chopping and changing.

I find if I occasionally give a little grace for the curve balls life throws at us it is beneficial in many ways, which just goes to prove there are as many ways to work as there are people working.

I too have done and do do the same unfortunately this has lead to me being constantly and consistently messed around both in the past as well as recently, taken for granted which has been very upsetting. What's worse is some of the clients doing this continue to say they respect me and do not intend to mess around. So why are they cancelling or rescheduling just about every booking they make? There's always some sort of death, something crop up, upset by something in the news, get their diary mixed up. One reg I'd been understanding with shortened a booking before he arrived, then over stayed, and because I took payment at the end only gave me the shortened fee he's also on previous previous rates.

I recently spoke to someone about this, her advice was to stop make it clear you don't accept any messing around she's zero tolerance.

On the other hand I have long term regulars who never cancel, always bring full rate and don't mess me around. By the way the one who overstayed despite saying he couldn't stay that long did change when I explained his on going unreliability plus the taking a liberty with that booking was unacceptable.

Given I happily offer bookings at a range of times up to 7 days a week, evenings, weekends as well as weekdays and plan around definite bookings / commitments I really go the extra mile.

Justine

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Miss Wolf I am with you on this one. Some clients have days at work which can mean their meetings etc can be altered at short notice and rather than cancel the booking they ask to make it a shorter one. I have even done this myself once when my personal life threw up an unexpected reason to get away earlier than planned and my client was happy to spend a shorter time with me. Swings and roundabouts?

amy

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Some clients have days at work which can mean their meetings etc can be altered at short notice and rather than cancel the booking they ask to make it a shorter one.

I don't think anybody's disagreeing with this - certainly not me and I work in the Square Mile? What I am disagreeing with is that I (and other punters) should lose out because of things that are nothing to do with us. Back in my personal trainer example above, would people actually have the brass neck to demand a cheaper price?

I have punters leave early to get back to work relatively often - 90% or more of my bookings are blokes inbetween meetings. Not a single one has ever expected a cheaper rate, any more than they would if they were out at lunch and got suddenly called away - I can just imagine trying to argue with the restaurant that I'd only eaten half my food so I should only have to pay for half of it.

I have a slightly different one; I once had a punter turn up for a 90 minute booking and start waffling on about how much he liked reverse oral and facesitting, neither of which I offer. When I pointed this out (and showed him my site to prove it) he said OK, we'll just do half an hour then and got a sour face on when I told him he could leave when he liked, but he wasn't getting any money back. Surely nobody in their right mind would have refunded the difference here when two minutes spent checking services beforehand was beyond him?
« Last Edit: 08 July 2023, 02:30:55 pm by amy »

English Green

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If they change the booking length when they turn up i think it's bad and i would not do that with my chiro booking or when i book a massage in a hotel spa and expect them to refund me or just accept it. I don't think many people would.

I think personally men in this industry try it on more because they don't take what we do seriously as a job and that it's our living and not a game. Whatever reason they have whether it's a lie or truth they should still stick with the the agreement.

I had a client turn up late and he booked for a hour but when he came in he said as i got here late i won't stay for the hour and just handed me half a hour's money. I was fuming and i tried to say that's not fair but i suspect he was worried he would not get his full hour so made sure he only paid for what he actually got. I decided as i was so angry i would just take the 30 min fee but i was not my usual friendly self in the booking with him and gave a really basic service on purpose, considering he was in such a rush to reduce it down to 30 mins he kept trying to tell me to slow down as he never wanted to come too quick which i ignored.

I just think it boils down to a lack of respect for the job itself so they think they can mess our income about.

To point out i think the issue is them changing the booking agreement when they arrive, that is the issue for me. If they did it before turning up and asked if they could do less time i think that is more fair.
« Last Edit: 08 July 2023, 09:44:36 pm by English Green »

ladyofthemansion

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If somebody books me for an hour and turns up and says they just want to do half an hour l accept them. But l rush them and get them out in about 15 minutes.

This is one of the reasons l stopped doing two hour bookings.
I'm glad I got all the Cynthia Payne books before the prices rocked to sky high.

AmelieC

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Yesterday, I accepted my last booking at 9 pm for 30 nin(I usually in not take any bookings after 8.30) but he paid in advance in full, so I accepted. He was in late like 13 min, so well, I only spent like 20 min. I don't want to spend my time waiting. If you book with few hours in advance and you are late, it is in your time( of course, not officially, but I make sure that my time is my time)

Jessica rabbit_milf

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Whatever time a client schedules withe that is what he is paying for on arrival.

For any bookings over 1 hour I take a 50% advanced deposit so my time isn't wasted.

This is a self-employed business like any other