So a client [removed] emailed about a booking weeks ago. Was all organised over email so did not have his number to screen until 3 hours before booking. Found report [removed] saying he had switched and became rough and aggressive. I had a bad feeling about him despite positive feedback on AW. He’s sent about 50 emails all for a 30 min booking and felt harassing. Anyway, as soon as I saw the report of aggression I cancelled him using the excuse of having Covid as did not know what else to say. He paid a deposit and I have offered to return it although the constant back and forth emailing everyday for two weeks has been a lot of work!
How would you have dealt with this?



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So a client [removed] emailed about a booking weeks ago. Was all organised over email so did not have his number to screen until 3 hours before booking. Found report [removed] saying he had switched and became rough and aggressive. I had a bad feeling about him despite positive feedback on AW. He’s sent about 50 emails all for a 30 min booking and felt harassing. Anyway, as soon as I saw the report of aggression I cancelled him using the excuse of having Covid as did not know what else to say. He paid a deposit and I have offered to return it although the constant back and forth emailing everyday for two weeks has been a lot of work!
How would you have dealt with this?



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I would have been flagging up the 50 emails, the back and forth then taking action. Like Amy for many reasons I prefer phone contact as soon as possible and my booking requirements encourage phone contact sooner rather than last minute.

Don't worry! If nothing else it's always a good time to be reminded that AW feedback is bollocks, and most sensible punters know that too

For what it's worth though, if you delete the booking form then you can't leave him feedback (AFAIK) so even if you've cancelled it's worth keeping it.