"1st across the line" process?
Agree to see the late punter.
- A. If they don't turn up, you still have punter number 2.
- B. If they do turn up and finish early, no harm done.
- C. If they do turn up and take the full hour, you have earned and still have a chance of punter number two.
I've had a lot of past jobs acting differently and loosing both jobs.
Since doing the above, I keep maybe 75% of the punter number 2 jobs.
I do the above for both punters running late and for instances where two punters
both want to see me at the same time / where there is an appointment overlap.
This is EXACTLY what airlines do. It's called overbooking.
And like airlines, I KNOW that I will always have a % of no-shows.