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Author Topic: Upset at Expensive websites!  (Read 1581 times)

UrbaneAspects

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Upset at Expensive websites!
« on: 27 October 2008, 04:39:48 am »
I am signed onto a particular site and I am just fed up right now. I have to pay $89 a month (70?), or either pay $30 (23?) every 10 days with an auto-rebill. no problem. But I didnt want the re-bill because Im leaving out of town next week for 5 days, and I forgot to cancel it before it went through. They automatically sign you up for re-bill whenever you purchase the 10 days.

Well I just checked my account and they charged the $89 yesterday and neither the site or the billing company will refund me. Its not life or death money, but I am just disappointed the site doesnt even send an email or anything to let you know the auto-bill is about to occur. I have to go out of town for 5 days this week and I wont even be in town to take the damn bookings!  >:(  And I wont need it in the town I'm in because Im already set and am taking a vacation!

Its ridiculous these sites have hundreds of people signed up on them yet feel the need to charge more money than the average phone bill! Am I asking for free advertising? no, but I believe they are definently exploiting us with the fees. One of the websites Im going to call up tomorrow and ask about their advertising as I have not seen the company advertised in the gay magazine in my city like I have on the east coast.

Im not upset at the fee, because the site does attract alot of business...Im upset because for 5 days I wont be able to take any bookings and thats almost a week wasted paying for the site and they wont even give other options. And the customer service of the site is bad, they wont let me post my professional pictures with the copywrite protection, and they edit and delete words/pictures all the time for very little reason. Its ridiculous!
« Last Edit: 27 October 2008, 05:01:35 am by UrbaneAspects »

amy

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Re: Upset at Expensive websites!
« Reply #1 on: 27 October 2008, 05:27:00 pm »
I forgot to cancel it before it went through. They automatically sign you up for re-bill whenever you purchase the 10 days.

Well I just checked my account and they charged the $89 yesterday...Im upset because for 5 days I wont be able to take any bookings and thats almost a week wasted paying for the site and they wont even give other options. And the customer service of the site is bad, they wont let me post my professional pictures with the copywrite protection, and they edit and delete words/pictures all the time for very little reason. Its ridiculous!

If the money is an automatic payment which you forgot to stop, I think even you know that's it's your own fault. You have to be on the ball enough to keep on top of this stuff and for whatever reason, you weren't. If the site won't let you post pictures and messes about with the advertising material you have provided/submitted, you should take them to task though; how you are represented through your marketing is up to you, not some directory. If the service is really that bad, pull your ads (or at least threaten to when you ring them!)

I'm not sure what ?70/?23 amounts to (this is a UK site and we use ?) but it seems a lot of money to be paying out so often - is this usual in the US? Most of our busiest directories are free - although I suppose the legal factors might bump the prices up.


Anika Mae

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Re: Upset at Expensive websites!
« Reply #2 on: 27 October 2008, 05:41:43 pm »
The euro's strong against the pound at the moment, so it'd be just under ?20. I think paying that much is normal though, if you look at Eros' prices. We're lucky to have popular free directories that stop people getting away with charging a lot for theirs.

UrbaneAspects

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Re: Upset at Expensive websites!
« Reply #3 on: 27 October 2008, 08:01:05 pm »
The euro's strong against the pound at the moment, so it'd be just under ?20. I think paying that much is normal though, if you look at Eros' prices. We're lucky to have popular free directories that stop people getting away with charging a lot for theirs.

well when you add up being on 2 sites, and being on the 'premium/top of the list' it does add up. Here, we dont have any free directories. Even the free one that was up just started charging, and I cancelled that one because I've only had 1 call on that particular site in 2-3 months. not worth it

I'm not sure what ?70/?23 amounts to (this is a UK site and we use ?) but it seems a lot of money to be paying out so often - is this usual in the US? Most of our busiest directories are free - although I suppose the legal factors might bump the prices up.

yes it is usual...some sites even change the prices where you advertise. For example, one of the sites charge $103? for a months of top spot, and in another city (Los Angeles, NewYork etc) they charge upwards of 238?! But I guess they've got us by the balls because we cant really do anything about it   ::)
« Last Edit: 27 October 2008, 08:12:46 pm by UrbaneAspects »