I think in this case, you give it back. You cancelled, so you should have refunded at that point. Yes, you offered another day and time but he is within his rights to refuse that, like he has.

He obviously has cold feet and if it were him canceling in the first place, then I would say to keep it. Just send it back. As others have said, you can do this anonymously by going into any branch that his bank belongs to and use the deposit machine - just enter the sort code and account number when prompted.

Did he bank with Barclays?

In that case, I don't know how she can do it without doing a bank transfer back. Unless she opens up a prepaid credit card type account under an alias (I think Ffrees still offer these), but it will cost her money to do that. They used to take (I think) 2.5% of however much got put into the account, so she'd need to add an extra 2.5% to the amount deposited. But at least this can be done in any post office or newsagent that offers Payzone and can be done in cash.

Who knows, but it needs to be paid back in a cash for at. Not Amazon vouchers or anything else. That's just my view.

I think in this case, you give it back. You cancelled, so you should have refunded at that point. Yes, you offered another day and time but he is within his rights to refuse that, like he has.

He obviously has cold feet and if it were him canceling in the first place, then I would say to keep it. Just send it back. As others have said, you can do this anonymously by going into any branch that his bank belongs to and use the deposit machine - just enter the sort code and account number when prompted.

I always stipulate deposits are unrefundable if they cancel or make significant changes.