Hello,
I've noticed in the beginning more e-mails were necessary to take a booking because I wasn't covering (preventing?) all the questions customers could have.
Now I can do it easily with two or three mails (first contact included).
What I discovered helpful to explain and check :
- How you like your bookings to be
- A bit about you when your working (calm, soft, joyfull, chatty...)
- Price confirmation for the lenght of booking he's choosen
- Make sure he's not looking for something you don't like to do
- And so on...
All in a nice way trying not to be to formal (big turn off for them). It's the same way on phone.
Enjoy and don't forget to follow your instinct!