Yay Lady box ticking muppets are infuriating. Perhaps try current accounts with other banks if you can? It's a game where you have to lie to satisfy their pointy pencils, especially if you're self employed. I had similar incident trying to get a business account with barclays, face to face he kept pressing 'would you need a loan for this therapy business, in ten different ways. I kept saying no. Then he shrugged his shoulders, put his hands on his face and said, ' Ive tried to help you all I can but you don't seem to need anything from us'.
I'm so glad I didn't get it like Amy says, you get charged through the ass and nose for everything. I'm ok with current accounts with various other banks.