I'm pretty phone phobic (Strawberry Fields will know I'm always ignoring my personal phone) so I try to keep them really short, just a few minutes. It helps if you say at the start "I need to dash off soon so this will have to be short". I answer with "Hello, you've reached BlueDomme, would you like to book a session?" and that starts the conversation off on a professional, business a focused note.

Pretty phone phobic is an understatement! I'm one of her closest friends and she still barely picks my calls up >_< but if she can still manage it I guess anyone can. I'd imagine it has something to do with putting on that "persona". I know when I answer my phone as work me it's different from personal me... I mean we're the same person, but the way I act will change when taking a booking...

I agree with Melissa, I have to speak to my potential clients, I don't take bookings via email or respond to texts.
I would recommend being friendly but still keep an air of business.
If a client asks "what do you offer?" I ask him "what are you looking for?" if its something I do we then go on to arrange a time for a booking.
I tell them the area I'm in and give them the post code and to call me on arrival.
Don't be afraid to relax and be friendly.

Here's a little tip.... after giving him your post code and some general directions ask him to repeat back to you your postcode, if they can't they didn't write it down so they will be a TW.
Simples x

Good advice, I also refer them back to my AW profile if they start to ask too many questions.

Sarah x x x

Thank goodness it's not just me! I don't even like speaking with my mum.

I'm going to write a list and face my fears!