What is your policy when clients don't show up? Do you have a grace period?! Do you call/txt to make sure they're coming or do you just label them

I agree with Lady_Lust, if a client is genuine he will phone and tell you he is delayed if you hear nothing hes a TW.

BUT I have a question, what would you do if you were booked up and your (1 hour) 1pm booking arrived 15 minutes late without a phone call to tell you he was running late?

Would you.....

1. Give him the full hour knowing this is going to cause problems later by making all the other bookings after him run late?
2.  Give him 45 minutes but still charge him for the hour?
3.  Offer him a shorter 30 minute booking and take the loss? (if you offer these)
4.  Refuse to see him?

I agree with Lady_Lust, if a client is genuine he will phone and tell you he is delayed if you hear nothing hes a TW.

BUT I have a question, what would you do if you were booked up and your (1 hour) 1pm booking arrived 15 minutes late without a phone call to tell you he was running late?

Would you.....

1. Give him the full hour knowing this is going to cause problems later by making all the other bookings after him run late?
2.  Give him 45 minutes but still charge him for the hour?
3.  Offer him a shorter 30 minute booking and take the loss? (if you offer these)
4.  Refuse to see him?

4 but I suppose it might depend on wether or not they actually have arrived.

After all if they are still 5 minutes away then they are going to be at least 20 minutes late, then you have to get the money sorted out and they have to shower, so it could be 30-40 minutes after the original time before you even get started.

I agree with Lady_Lust, if a client is genuine he will phone and tell you he is delayed if you hear nothing hes a TW.

BUT I have a question, what would you do if you were booked up and your (1 hour) 1pm booking arrived 15 minutes late without a phone call to tell you he was running late?

Would you.....

1. Give him the full hour knowing this is going to cause problems later by making all the other bookings after him run late?
2.  Give him 45 minutes but still charge him for the hour?
3.  Offer him a shorter 30 minute booking and take the loss? (if you offer these)
4.  Refuse to see him?

I'd go with option 2, personally.

No shows get marked and lose booking priority.

I agree with Lady_Lust, if a client is genuine he will phone and tell you he is delayed if you hear nothing hes a TW.

BUT I have a question, what would you do if you were booked up and your (1 hour) 1pm booking arrived 15 minutes late without a phone call to tell you he was running late?

Would you.....

1. Give him the full hour knowing this is going to cause problems later by making all the other bookings after him run late?
2.  Give him 45 minutes but still charge him for the hour?
3.  Offer him a shorter 30 minute booking and take the loss? (if you offer these)
4.  Refuse to see him?

I would choose option 5, charge him for 45 minutes

I always calculate 30 mins after a booking so up to 30 mins they can arrive. the number of clients that miscalculate journey time/gps issue/ traffic at rush hour on M25/accidents and road closures are big. I work in London, mind.

For me it has nothing to do with time really.

If a guy has been ill mannered/discourteous and rude enough not to contact re his lateness/timing then I don't see why I should afford him the courtesy.  It works both ways.